From ron.stewart at oregonstate.edu Fri Oct 8 16:32:13 2004 From: ron.stewart at oregonstate.edu (Stewart, Ron) Date: Sat Jun 9 18:27:56 2018 Subject: [athen] Procedural Docs Message-ID: <2B8B2BD3A0D58F41B0F28F215AF4901D01342B99@mtadams.nws.oregonstate.edu> Anyone willing to share your procedural documents, I am really looking for problem escalation procedures. Or in other words what formal guidelines your institution uses when things do not go the way you think they should. Ron ~~~~~~~~~~~~~~~~~~~~~~~~~ Ron Stewart, Director Technology Access Program Information Services Oregon State University 109 Kidder Hall Corvallis, Oregon 97331 Phone: 1.541.737.7307 Fax: 1.541.737.2159 E-mail: Ron.Stewart@oregonstate.edu WWW: http://tap.oregonstate.edu -------------- next part -------------- An HTML attachment was scrubbed... URL: From ron.stewart at oregonstate.edu Fri Oct 8 16:33:04 2004 From: ron.stewart at oregonstate.edu (Stewart, Ron) Date: Sat Jun 9 18:27:56 2018 Subject: [athen] Meeting at AHG Message-ID: <2B8B2BD3A0D58F41B0F28F215AF4901D01342B9A@mtadams.nws.oregonstate.edu> I would like to think about scheduling one of our regular meetings at the AHG conference next month. Best day for folks? Ron ~~~~~~~~~~~~~~~~~~~~~~~~~ Ron Stewart, Director Technology Access Program Information Services Oregon State University 109 Kidder Hall Corvallis, Oregon 97331 Phone: 1.541.737.7307 Fax: 1.541.737.2159 E-mail: Ron.Stewart@oregonstate.edu WWW: http://tap.oregonstate.edu -------------- next part -------------- An HTML attachment was scrubbed... URL: From Nick.Baker at mso.umt.edu Thu Oct 14 09:34:48 2004 From: Nick.Baker at mso.umt.edu (Baker, Nick) Date: Sat Jun 9 18:27:56 2018 Subject: [athen] WYNN 3.5 PDF issues Message-ID: <8242D31D95885141A0C0587E6CC8DF31385F84@message1.umt.edu> Has anyone on the list had problems (and hopefully solutions) using WYNN to read PDFs in a secure network environment? The culprit is the Freedom Import Printer, which fails with an "Error Reading Registry" message. (Open Book uses the Freedom Scientific Printer with the same results.) Nick Nick Baker Assistive Technology Coordinator nick.baker@umontana.edu 406-243-2234 (Voice/TTY) 406-243-2663 (Voice only) Disabilty Services for Students The University of Montana EL 154 32 Campus Drive Missoula, MT 59812 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Nick.Baker at mso.umt.edu Thu Oct 14 10:50:25 2004 From: Nick.Baker at mso.umt.edu (Baker, Nick) Date: Sat Jun 9 18:27:56 2018 Subject: [athen] WYNN 3.5 PDF issues Message-ID: <8242D31D95885141A0C0587E6CC8DF31385F86@message1.umt.edu> Cath- Thanks for the response. Good to know we are not alone The sequence of events is: In WYNN, we click "Open," then choose a PDF to open. WYNN starts Acrobat, then opens the file within Acrobat in the background. Acrobat "prints" to the Freedom Import Printer in the background The "Print" fails with the error message I reported. (Running as root (i.e., no security) the print is successful, and WYNN then "scans" the virtual document and delivers the PDF as a WYNN document on screen.) . Here our latest email to FS support re.: WYNN/Freedom Import Printer issues. _______________________________ Sorry I did not respond sooner, but I wanted make sure I had answers to your questions and a better understanding of the what might be causing the Registry errors, and our security guru has been out with the flu. Yes, we have given recursive full rights to the HKey_Auth_Classes_Root directory, as per your original advice. That has not eliminated the problem, and we have serious concerns about giving that kind of access on machines in the 12 open labs on campus where we provide WYNN and other access software on machines available to more than 13,000 students at UM. I should mention at this point that we use Fine Reader to produce e-text to our students, and I believe that that is the OCR engine WYNN 3.5 uses. Fine Reader has no problem converting PDFs to text, and these are the same files that cause the registry errors in WYNN. The student workers who do our e-text conversions using Fine Reader are generic Windows Power Users, with none of the permissions modifications you have said WYNN must have.(We do not have Fine Reader installed on the same computers as WYNN, if that matters.) I wonder if WYNN can incorporate Fine Reader's method of handling PDFs. In our investigation of what may be causing WYNN's registry problems, I need to correct the way I stated the kernel issue: My security guy says the problems arise from operating in "Kernel Mode," not necessarily from attempting to modify the kernel. He says this is a problem often seen in software which requires an emulation of earlier Windows or DOS operating environments, or 16-bit mode to run. These earlier environments (e.g., Windows 95, 98 and DOS) did not have the multi-user and/or multi-tasking capabilities of Windows 2000 and XP, nor do they have the increasingly stringent security of Windows 2000 and XP. The indicators that WYNN needs 16 bit mode (and consequently emulation of earlier operating systems) to run can be found in the Windows Task Manager "Processes" pane: When WYNN starts, Windows starts the wowexec.exe, and winoldap.mod, both processes needed to emulate 16 bit mode. The folks you work with at Microsoft can provide more info on this, and if necessary, I can put your systems folks in touch with ours. The emulation often causes security and other problems in a secure Windows 2000 environment, though it may or may not be involved in the Freedom Import Printer issues. We spent a considerable amount of time locating and trying to troubleshoot the WYNN's (and Open Book's) Freedom Import Printer, with no success. The bottom line for us is this: While we increasingly need a safe, reliable tool to read PDF files aloud, and while WYNN seems capable of doing this in home-user and insecure network environments, we have not been able to make WYNN read PDFs--even after opening security (as you recommended) to an extent that confidentiality of our student records and the integrity of our network are compromised. If WYNN cannot process PDFs in a secure environment we will need to find another method of providing PDF access. Could you provide contact information for other university network administrators who have wrestled with this problem? Nick Baker Assistive Technology Coordinator nick.baker@umontana.edu 406-243-2234 (Voice/TTY) 406-243-2663 (Voice only) Disabilty Services for Students The University of Montana EL 154 32 Campus Drive Missoula, MT 59812 _____ From: Kilcommons,Cath [mailto:cathk@cahs.colostate.edu] Sent: Thursday, October 14, 2004 11:12 AM To: Baker, Nick; adtech-ps@lists.orst.edu; athen@lists.oregonstate.edu Cc: Marks, Jim Subject: RE: [athen] WYNN 3.5 PDF issues We have had plenty of problems with PDFs and WYNN. Students are often jumping hoops to get them to save from WebCT and open in WYNN. Unfortunately, for us the Freedom Import Printer is usually the answer when all else fails. Are you able to save the file to the local computer? Do you get the error when you open the PDF in WYNN, or when you print from the PDF with the Freedom Import printer to WYNN? You could check the registry settings permissions... also the permissions on the local drive where WYNN is installed. Are you running WYNN locally or is it a network install? Regards, Cath -------- Cath Stager-Kilcommons Assistive Technology Resource Center (ATRC) Colorado State University 970-491-6258 cathk@cahs.colostate.edu http://www.colostate.edu/Depts/ATRC/ _____ From: athen-bounces@lists.oregonstate.edu [mailto:athen-bounces@lists.oregonstate.edu] On Behalf Of Baker, Nick Sent: Thursday, October 14, 2004 10:35 AM To: adtech-ps@lists.orst.edu; athen@lists.oregonstate.edu Cc: Marks, Jim Subject: [athen] WYNN 3.5 PDF issues Has anyone on the list had problems (and hopefully solutions) using WYNN to read PDFs in a secure network environment? The culprit is the Freedom Import Printer, which fails with an "Error Reading Registry" message. (Open Book uses the Freedom Scientific Printer with the same results.) Nick Nick Baker Assistive Technology Coordinator nick.baker@umontana.edu 406-243-2234 (Voice/TTY) 406-243-2663 (Voice only) Disabilty Services for Students The University of Montana EL 154 32 Campus Drive Missoula, MT 59812 -------------- next part -------------- An HTML attachment was scrubbed... URL: