[Athen] Facts on PeopleSoft

Saroj Primlani saroj_primlani at ncsu.edu
Thu Apr 19 11:33:38 PDT 2007


I wanted to confirm this before I replied. NC State Campus is moving towards
web-based user interface for all administration resources and they are
creating a web-based UI to most of the Peoplesoft applications. The
accessibility of the user interface is addressed by our Web Page Regulations
and the Peoplesoft developers on campus work to make the web UI, especially
those areas used by students, as functionally accessible/usable as possible.

Saroj
_________________________________
Saroj Primlani
Coordinator of University IT Accessibility
ITD
919 513 4087
http://ncsu.edu/it/access


-----Original Message-----
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Subject: Athen Digest, Vol 15, Issue 26

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Today's Topics:

1. Request for "facts" on Peoplesoft (Teresa Wells Haven)
2. Re: Request for "facts" on Peoplesoft (Gaeir Dietrich)
3. Re: Request for "facts" on Peoplesoft (Teresa Wells Haven)
4. Re: Request for "facts" on Peoplesoft (Jean Salzer)
5. Re: Request for "facts" on Peoplesoft (Berkowitz, Daniel J)
6. Re: Request for "facts" on Peoplesoft (Teresa Wells Haven)


----------------------------------------------------------------------

Message: 1
Date: Tue, 17 Apr 2007 14:08:26 -0500
From: Teresa Wells Haven <tlwells at uark.edu>
Subject: [Athen] Request for "facts" on Peoplesoft
To: 'Access Technologists in Higher Education Network'
<athen at athenpro.org>
Message-ID: <00ea01c78123$c6dfe970$07d2b882 at CSDAdTech>
Content-Type: text/plain; charset=us-ascii

Colleagues, I am in a "discussion" with a member of my university
administration who does not want to believe me that PeopleSoft has a
history of difficulties with accessibility. He would like me to
substantiate my dislike for Peoplesoft, and not surprisingly, a Google
search tends to come up with PeopleSoft's own statements on the matter
("We've been working on this for years," "We conform to Section 508
regulations") rather than anything contradictory. Does anyone have
anything in the way of "hard evidence" of PeopleSoft's past that I could
share with him -- records of court cases, complaints against the
company, etc.? The more recent, the better, since he is going to take
the stance that they may have had problems in the past but that doesn't
mean they have a problem now, although it won't hurt to show him a long
history of company problems.

To give you a taste of this "discussion", we currently use a PeopleSoft
product on our campus as our Student Information System. Students who
use screen readers have so much difficulty that most of them get sighted
people to interface with the system for them; I've been complaining
about the system since we implemented it several years ago. The
administrator in question downloaded a demo copy of JAWS last week and
used it to "read" a page (he merely listened to the text while he
visually looked at the screen), at which point he concluded that the
program works "just fine" with JAWS and all the students are really just
having either JAWS technical problems or don't have the necessary JAWS
skills to interact with the program (something he didn't even try for
himself, since "he's not a JAWS expert"). This "discussion" is flaming
up to the Chancellor level very rapidly, so I'd appreciate quick
responses if you have them...

Thank you in advance,
Teresa

+++++++++++++++++++++
Teresa Wells Haven, Ph.D.
Assistant Director for Assistive Technology
Center for Educational Access
(Formerly Center for Students with Disabilities)
ARKU 104
University of Arkansas
Fayetteville, AR 72701
479-575-3104 (voice)
479-575-7445 (fax)
479-575-3646 (tdd)
ada at uark.edu
+++++++++++++++++++++






------------------------------

Message: 2
Date: Tue, 17 Apr 2007 12:25:55 -0700
From: "Gaeir Dietrich" <gdietrich at htctu.net>
Subject: Re: [Athen] Request for "facts" on Peoplesoft
To: "'Access Technologists in Higher Education Network'"
<athen at athenpro.org>
Message-ID: <000601c78126$38f09620$9a821299 at htctu.fhda.edu>
Content-Type: text/plain; charset="us-ascii"

It sounds like your best evidence is the students themselves, not reporting
about the students' experiences but actually taking the students into the
office to tell in their own words, and maybe even demonstrate, the problems
they are having.

Your administrators are asking for "facts," but I suspect that an actual
tuition-paying student is better than pages of "old" (anything before today)
cases.

Good luck!

******************************************************
Gaeir (rhymes with "fire") Dietrich
High Tech Center Training Unit of the
California Community Colleges
De Anza College, Cupertino, CA
www.htctu.net
408-996-6043
-----Original Message-----
From: athen-bounces at athenpro.org [mailto:athen-bounces at athenpro.org] On
Behalf Of Teresa Wells Haven
Sent: Tuesday, April 17, 2007 12:08 PM
To: 'Access Technologists in Higher Education Network'
Subject: [Athen] Request for "facts" on Peoplesoft
Importance: High

Colleagues, I am in a "discussion" with a member of my university
administration who does not want to believe me that PeopleSoft has a
history of difficulties with accessibility. He would like me to
substantiate my dislike for Peoplesoft, and not surprisingly, a Google
search tends to come up with PeopleSoft's own statements on the matter
("We've been working on this for years," "We conform to Section 508
regulations") rather than anything contradictory. Does anyone have
anything in the way of "hard evidence" of PeopleSoft's past that I could
share with him -- records of court cases, complaints against the
company, etc.? The more recent, the better, since he is going to take
the stance that they may have had problems in the past but that doesn't
mean they have a problem now, although it won't hurt to show him a long
history of company problems.

To give you a taste of this "discussion", we currently use a PeopleSoft
product on our campus as our Student Information System. Students who
use screen readers have so much difficulty that most of them get sighted
people to interface with the system for them; I've been complaining
about the system since we implemented it several years ago. The
administrator in question downloaded a demo copy of JAWS last week and
used it to "read" a page (he merely listened to the text while he
visually looked at the screen), at which point he concluded that the
program works "just fine" with JAWS and all the students are really just
having either JAWS technical problems or don't have the necessary JAWS
skills to interact with the program (something he didn't even try for
himself, since "he's not a JAWS expert"). This "discussion" is flaming
up to the Chancellor level very rapidly, so I'd appreciate quick
responses if you have them...

Thank you in advance,
Teresa

+++++++++++++++++++++
Teresa Wells Haven, Ph.D.
Assistant Director for Assistive Technology
Center for Educational Access
(Formerly Center for Students with Disabilities)
ARKU 104
University of Arkansas
Fayetteville, AR 72701
479-575-3104 (voice)
479-575-7445 (fax)
479-575-3646 (tdd)
ada at uark.edu
+++++++++++++++++++++




_______________________________________________
Athen mailing list
Athen at athenpro.org
http://athenpro.org/mailman/listinfo/athen_athenpro.org





------------------------------

Message: 3
Date: Tue, 17 Apr 2007 14:39:51 -0500
From: Teresa Wells Haven <tlwells at uark.edu>
Subject: Re: [Athen] Request for "facts" on Peoplesoft
To: 'Access Technologists in Higher Education Network'
<athen at athenpro.org>
Message-ID: <00ed01c78128$2d8f7600$07d2b882 at CSDAdTech>
Content-Type: text/plain; charset=us-ascii

Hi, Gaier. I agree, and frankly that's the tactic I've been trying to
take -- that this should be a usability and student service conversation
rather than a "technical standards and history" debate. However, the
system administrator is insisting on keeping it in the legal realm and
blaming the students for the problem, and the students who so far have
been brave enough to go up the food chain have gotten brow-beaten for
their efforts, so I don't want to subject them to more of the same. At
this point, I'm trying to gather evidence from every possible area, so
any and all "facts" that folks can share would be appreciated. As you
can imagine, this is a multi-million-dollar issue for the campus, so the
person in charge of that feels that he has a great deal to defend and is
reacting accordingly...

Teresa

-----Original Message-----
From: athen-bounces at athenpro.org [mailto:athen-bounces at athenpro.org] On
Behalf Of Gaeir Dietrich
Sent: Tuesday, April 17, 2007 2:26 PM
To: 'Access Technologists in Higher Education Network'
Subject: Re: [Athen] Request for "facts" on Peoplesoft


It sounds like your best evidence is the students themselves, not
reporting about the students' experiences but actually taking the
students into the office to tell in their own words, and maybe even
demonstrate, the problems they are having.

Your administrators are asking for "facts," but I suspect that an actual
tuition-paying student is better than pages of "old" (anything before
today) cases.

Good luck!

******************************************************
Gaeir (rhymes with "fire") Dietrich
High Tech Center Training Unit of the
California Community Colleges
De Anza College, Cupertino, CA
www.htctu.net
408-996-6043
-----Original Message-----
From: athen-bounces at athenpro.org [mailto:athen-bounces at athenpro.org] On
Behalf Of Teresa Wells Haven
Sent: Tuesday, April 17, 2007 12:08 PM
To: 'Access Technologists in Higher Education Network'
Subject: [Athen] Request for "facts" on Peoplesoft
Importance: High

Colleagues, I am in a "discussion" with a member of my university
administration who does not want to believe me that PeopleSoft has a
history of difficulties with accessibility. He would like me to
substantiate my dislike for Peoplesoft, and not surprisingly, a Google
search tends to come up with PeopleSoft's own statements on the matter
("We've been working on this for years," "We conform to Section 508
regulations") rather than anything contradictory. Does anyone have
anything in the way of "hard evidence" of PeopleSoft's past that I could
share with him -- records of court cases, complaints against the
company, etc.? The more recent, the better, since he is going to take
the stance that they may have had problems in the past but that doesn't
mean they have a problem now, although it won't hurt to show him a long
history of company problems.

To give you a taste of this "discussion", we currently use a PeopleSoft
product on our campus as our Student Information System. Students who
use screen readers have so much difficulty that most of them get sighted
people to interface with the system for them; I've been complaining
about the system since we implemented it several years ago. The
administrator in question downloaded a demo copy of JAWS last week and
used it to "read" a page (he merely listened to the text while he
visually looked at the screen), at which point he concluded that the
program works "just fine" with JAWS and all the students are really just
having either JAWS technical problems or don't have the necessary JAWS
skills to interact with the program (something he didn't even try for
himself, since "he's not a JAWS expert"). This "discussion" is flaming
up to the Chancellor level very rapidly, so I'd appreciate quick
responses if you have them...

Thank you in advance,
Teresa

+++++++++++++++++++++
Teresa Wells Haven, Ph.D.
Assistant Director for Assistive Technology
Center for Educational Access
(Formerly Center for Students with Disabilities)
ARKU 104
University of Arkansas
Fayetteville, AR 72701
479-575-3104 (voice)
479-575-7445 (fax)
479-575-3646 (tdd)
ada at uark.edu
+++++++++++++++++++++




_______________________________________________
Athen mailing list
Athen at athenpro.org
http://athenpro.org/mailman/listinfo/athen_athenpro.org



_______________________________________________
Athen mailing list
Athen at athenpro.org
http://athenpro.org/mailman/listinfo/athen_athenpro.org





------------------------------

Message: 4
Date: Tue, 17 Apr 2007 15:24:47 -0500
From: Jean Salzer <jeano at uwm.edu>
Subject: Re: [Athen] Request for "facts" on Peoplesoft
To: Access Technologists in Higher Education Network
<athen at athenpro.org>
Message-ID: <46252D0F.5070302 at uwm.edu>
Content-Type: text/plain; charset="iso-8859-1"

Hi Teresa. Our experience at UW-Milwaukee has been similar: while a
blind student totally reliant on a screen reader can use the software,
it is a hassle and takes forever with all the links and drop-down menus.
So, we end up assisting them, or someone in their family does so.

Jean
Teresa Wells Haven wrote:


>Hi, Gaier. I agree, and frankly that's the tactic I've been trying to

>take -- that this should be a usability and student service conversation

>rather than a "technical standards and history" debate. However, the

>system administrator is insisting on keeping it in the legal realm and

>blaming the students for the problem, and the students who so far have

>been brave enough to go up the food chain have gotten brow-beaten for

>their efforts, so I don't want to subject them to more of the same. At

>this point, I'm trying to gather evidence from every possible area, so

>any and all "facts" that folks can share would be appreciated. As you

>can imagine, this is a multi-million-dollar issue for the campus, so the

>person in charge of that feels that he has a great deal to defend and is

>reacting accordingly...

>

>Teresa

>

>-----Original Message-----

>From: athen-bounces at athenpro.org [mailto:athen-bounces at athenpro.org] On

>Behalf Of Gaeir Dietrich

>Sent: Tuesday, April 17, 2007 2:26 PM

>To: 'Access Technologists in Higher Education Network'

>Subject: Re: [Athen] Request for "facts" on Peoplesoft

>

>

>It sounds like your best evidence is the students themselves, not

>reporting about the students' experiences but actually taking the

>students into the office to tell in their own words, and maybe even

>demonstrate, the problems they are having.

>

>Your administrators are asking for "facts," but I suspect that an actual

>tuition-paying student is better than pages of "old" (anything before

>today) cases.

>

>Good luck!

>

>******************************************************

>Gaeir (rhymes with "fire") Dietrich

>High Tech Center Training Unit of the

>California Community Colleges

>De Anza College, Cupertino, CA

>www.htctu.net

>408-996-6043

>-----Original Message-----

>From: athen-bounces at athenpro.org [mailto:athen-bounces at athenpro.org] On

>Behalf Of Teresa Wells Haven

>Sent: Tuesday, April 17, 2007 12:08 PM

>To: 'Access Technologists in Higher Education Network'

>Subject: [Athen] Request for "facts" on Peoplesoft

>Importance: High

>

>Colleagues, I am in a "discussion" with a member of my university

>administration who does not want to believe me that PeopleSoft has a

>history of difficulties with accessibility. He would like me to

>substantiate my dislike for Peoplesoft, and not surprisingly, a Google

>search tends to come up with PeopleSoft's own statements on the matter

>("We've been working on this for years," "We conform to Section 508

>regulations") rather than anything contradictory. Does anyone have

>anything in the way of "hard evidence" of PeopleSoft's past that I could

>share with him -- records of court cases, complaints against the

>company, etc.? The more recent, the better, since he is going to take

>the stance that they may have had problems in the past but that doesn't

>mean they have a problem now, although it won't hurt to show him a long

>history of company problems.

>

>To give you a taste of this "discussion", we currently use a PeopleSoft

>product on our campus as our Student Information System. Students who

>use screen readers have so much difficulty that most of them get sighted

>people to interface with the system for them; I've been complaining

>about the system since we implemented it several years ago. The

>administrator in question downloaded a demo copy of JAWS last week and

>used it to "read" a page (he merely listened to the text while he

>visually looked at the screen), at which point he concluded that the

>program works "just fine" with JAWS and all the students are really just

>having either JAWS technical problems or don't have the necessary JAWS

>skills to interact with the program (something he didn't even try for

>himself, since "he's not a JAWS expert"). This "discussion" is flaming

>up to the Chancellor level very rapidly, so I'd appreciate quick

>responses if you have them...

>

>Thank you in advance,

>Teresa

>

>+++++++++++++++++++++

>Teresa Wells Haven, Ph.D.

>Assistant Director for Assistive Technology

>Center for Educational Access

>(Formerly Center for Students with Disabilities)

>ARKU 104

>University of Arkansas

>Fayetteville, AR 72701

>479-575-3104 (voice)

>479-575-7445 (fax)

>479-575-3646 (tdd)

>ada at uark.edu

>+++++++++++++++++++++

>

>

>

>

>_______________________________________________

>Athen mailing list

>Athen at athenpro.org

>http://athenpro.org/mailman/listinfo/athen_athenpro.org

>

>

>

>_______________________________________________

>Athen mailing list

>Athen at athenpro.org

>http://athenpro.org/mailman/listinfo/athen_athenpro.org

>

>

>

>_______________________________________________

>Athen mailing list

>Athen at athenpro.org

>http://athenpro.org/mailman/listinfo/athen_athenpro.org

>

>

>

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Message: 5
Date: Tue, 17 Apr 2007 16:32:50 -0400
From: "Berkowitz, Daniel J" <djbrky at bu.edu>
Subject: Re: [Athen] Request for "facts" on Peoplesoft
To: "Access Technologists in Higher Education Network"
<athen at athenpro.org>, "Access Technologists in Higher Education
Network" <athen at athenpro.org>
Message-ID: <7D1ADD40E83FAB45B7939DF1860C711621E5B0 at XMS3.ad2.bu.edu>
Content-Type: text/plain; charset="iso-8859-1"

Teresa,

It's rather amazing really -- and a bit disconcerting -- in just about any
other industry a group of consumers coupled with a supporting professional
with a terminal degree would have the ear of the company and something would
get done (or at least they would be listened to). But in Higher Education
they are seen as just pesky whiney students and you are seen as just another
Ph.D. with an axe to grind.

Ahhh the ivory tower -- ya gotta love it!


=========================
Daniel Berkowitz - Assistant Director
Boston University Office of Disability Services
19 Deerfield Street, 2nd floor
Boston, MA 02215

(617) 353-3658 (office)
(617) 353-9646 (fax)
djbrky at bu.edu <mailto:djbrky at bu.edu> (eMail)
www.bu.edu/disability

________________________________

From: athen-bounces at athenpro.org on behalf of Teresa Wells Haven
Sent: Tue 4/17/2007 3:39 PM
To: 'Access Technologists in Higher Education Network'
Subject: Re: [Athen] Request for "facts" on Peoplesoft



Hi, Gaier. I agree, and frankly that's the tactic I've been trying to
take -- that this should be a usability and student service conversation
rather than a "technical standards and history" debate. However, the
system administrator is insisting on keeping it in the legal realm and
blaming the students for the problem, and the students who so far have
been brave enough to go up the food chain have gotten brow-beaten for
their efforts, so I don't want to subject them to more of the same. At
this point, I'm trying to gather evidence from every possible area, so
any and all "facts" that folks can share would be appreciated. As you
can imagine, this is a multi-million-dollar issue for the campus, so the
person in charge of that feels that he has a great deal to defend and is
reacting accordingly...

Teresa

-----Original Message-----
From: athen-bounces at athenpro.org [mailto:athen-bounces at athenpro.org] On
Behalf Of Gaeir Dietrich
Sent: Tuesday, April 17, 2007 2:26 PM
To: 'Access Technologists in Higher Education Network'
Subject: Re: [Athen] Request for "facts" on Peoplesoft


It sounds like your best evidence is the students themselves, not
reporting about the students' experiences but actually taking the
students into the office to tell in their own words, and maybe even
demonstrate, the problems they are having.

Your administrators are asking for "facts," but I suspect that an actual
tuition-paying student is better than pages of "old" (anything before
today) cases.

Good luck!

******************************************************
Gaeir (rhymes with "fire") Dietrich
High Tech Center Training Unit of the
California Community Colleges
De Anza College, Cupertino, CA
www.htctu.net
408-996-6043
-----Original Message-----
From: athen-bounces at athenpro.org [mailto:athen-bounces at athenpro.org] On
Behalf Of Teresa Wells Haven
Sent: Tuesday, April 17, 2007 12:08 PM
To: 'Access Technologists in Higher Education Network'
Subject: [Athen] Request for "facts" on Peoplesoft
Importance: High

Colleagues, I am in a "discussion" with a member of my university
administration who does not want to believe me that PeopleSoft has a
history of difficulties with accessibility. He would like me to
substantiate my dislike for Peoplesoft, and not surprisingly, a Google
search tends to come up with PeopleSoft's own statements on the matter
("We've been working on this for years," "We conform to Section 508
regulations") rather than anything contradictory. Does anyone have
anything in the way of "hard evidence" of PeopleSoft's past that I could
share with him -- records of court cases, complaints against the
company, etc.? The more recent, the better, since he is going to take
the stance that they may have had problems in the past but that doesn't
mean they have a problem now, although it won't hurt to show him a long
history of company problems.

To give you a taste of this "discussion", we currently use a PeopleSoft
product on our campus as our Student Information System. Students who
use screen readers have so much difficulty that most of them get sighted
people to interface with the system for them; I've been complaining
about the system since we implemented it several years ago. The
administrator in question downloaded a demo copy of JAWS last week and
used it to "read" a page (he merely listened to the text while he
visually looked at the screen), at which point he concluded that the
program works "just fine" with JAWS and all the students are really just
having either JAWS technical problems or don't have the necessary JAWS
skills to interact with the program (something he didn't even try for
himself, since "he's not a JAWS expert"). This "discussion" is flaming
up to the Chancellor level very rapidly, so I'd appreciate quick
responses if you have them...

Thank you in advance,
Teresa

+++++++++++++++++++++
Teresa Wells Haven, Ph.D.
Assistant Director for Assistive Technology
Center for Educational Access
(Formerly Center for Students with Disabilities)
ARKU 104
University of Arkansas
Fayetteville, AR 72701
479-575-3104 (voice)
479-575-7445 (fax)
479-575-3646 (tdd)
ada at uark.edu
+++++++++++++++++++++




_______________________________________________
Athen mailing list
Athen at athenpro.org
http://athenpro.org/mailman/listinfo/athen_athenpro.org



_______________________________________________
Athen mailing list
Athen at athenpro.org
http://athenpro.org/mailman/listinfo/athen_athenpro.org



_______________________________________________
Athen mailing list
Athen at athenpro.org
http://athenpro.org/mailman/listinfo/athen_athenpro.org





------------------------------

Message: 6
Date: Tue, 17 Apr 2007 16:18:47 -0500
From: Teresa Wells Haven <tlwells at uark.edu>
Subject: Re: [Athen] Request for "facts" on Peoplesoft
To: jeano at uwm.edu, 'Access Technologists in Higher Education Network'
<athen at athenpro.org>
Message-ID: <010201c78135$ff96ef40$07d2b882 at CSDAdTech>
Content-Type: text/plain; charset=iso-8859-1

Hi, Jean. Thanks, at least I can tell him that other campuses are also
having similar problems; his attitude so far has been "other campuses
can't be having these kinds of problems or we would have heard about it,
or someone would have done something about it by now..."

Teresa

-----Original Message-----
From: athen-bounces at athenpro.org [mailto:athen-bounces at athenpro.org] On
Behalf Of Jean Salzer
Sent: Tuesday, April 17, 2007 3:25 PM
To: Access Technologists in Higher Education Network
Subject: Re: [Athen] Request for "facts" on Peoplesoft


Hi Teresa. Our experience at UW-Milwaukee has been similar: while a
blind student totally reliant on a screen reader can use the software,
it is a hassle and takes forever with all the links and drop-down menus.

So, we end up assisting them, or someone in their family does so.

Jean
Teresa Wells Haven wrote:


>Hi, Gaier. I agree, and frankly that's the tactic I've been trying to

>take -- that this should be a usability and student service

>conversation rather than a "technical standards and history" debate.

>However, the system administrator is insisting on keeping it in the

>legal realm and blaming the students for the problem, and the students

>who so far have been brave enough to go up the food chain have gotten

>brow-beaten for their efforts, so I don't want to subject them to more

>of the same. At this point, I'm trying to gather evidence from every

>possible area, so any and all "facts" that folks can share would be

>appreciated. As you can imagine, this is a multi-million-dollar issue

>for the campus, so the person in charge of that feels that he has a

>great deal to defend and is reacting accordingly...

>

>Teresa

>

>-----Original Message-----

>From: athen-bounces at athenpro.org [mailto:athen-bounces at athenpro.org] On



>Behalf Of Gaeir Dietrich

>Sent: Tuesday, April 17, 2007 2:26 PM

>To: 'Access Technologists in Higher Education Network'

>Subject: Re: [Athen] Request for "facts" on Peoplesoft

>

>

>It sounds like your best evidence is the students themselves, not

>reporting about the students' experiences but actually taking the

>students into the office to tell in their own words, and maybe even

>demonstrate, the problems they are having.

>

>Your administrators are asking for "facts," but I suspect that an

>actual tuition-paying student is better than pages of "old" (anything

>before

>today) cases.

>

>Good luck!

>

>******************************************************

>Gaeir (rhymes with "fire") Dietrich

>High Tech Center Training Unit of the

>California Community Colleges

>De Anza College, Cupertino, CA

>www.htctu.net

>408-996-6043

>-----Original Message-----

>From: athen-bounces at athenpro.org [mailto:athen-bounces at athenpro.org] On



>Behalf Of Teresa Wells Haven

>Sent: Tuesday, April 17, 2007 12:08 PM

>To: 'Access Technologists in Higher Education Network'

>Subject: [Athen] Request for "facts" on Peoplesoft

>Importance: High

>

>Colleagues, I am in a "discussion" with a member of my university

>administration who does not want to believe me that PeopleSoft has a

>history of difficulties with accessibility. He would like me to

>substantiate my dislike for Peoplesoft, and not surprisingly, a Google

>search tends to come up with PeopleSoft's own statements on the matter

>("We've been working on this for years," "We conform to Section 508

>regulations") rather than anything contradictory. Does anyone have

>anything in the way of "hard evidence" of PeopleSoft's past that I

>could share with him -- records of court cases, complaints against the

>company, etc.? The more recent, the better, since he is going to take

>the stance that they may have had problems in the past but that doesn't



>mean they have a problem now, although it won't hurt to show him a long



>history of company problems.

>

>To give you a taste of this "discussion", we currently use a PeopleSoft



>product on our campus as our Student Information System. Students who

>use screen readers have so much difficulty that most of them get

>sighted people to interface with the system for them; I've been

>complaining about the system since we implemented it several years ago.



>The administrator in question downloaded a demo copy of JAWS last week

>and used it to "read" a page (he merely listened to the text while he

>visually looked at the screen), at which point he concluded that the

>program works "just fine" with JAWS and all the students are really

>just having either JAWS technical problems or don't have the necessary

>JAWS skills to interact with the program (something he didn't even try

>for himself, since "he's not a JAWS expert"). This "discussion" is

>flaming up to the Chancellor level very rapidly, so I'd appreciate

>quick responses if you have them...

>

>Thank you in advance,

>Teresa

>

>+++++++++++++++++++++

>Teresa Wells Haven, Ph.D.

>Assistant Director for Assistive Technology

>Center for Educational Access

>(Formerly Center for Students with Disabilities)

>ARKU 104

>University of Arkansas

>Fayetteville, AR 72701

>479-575-3104 (voice)

>479-575-7445 (fax)

>479-575-3646 (tdd)

>ada at uark.edu

>+++++++++++++++++++++

>

>

>

>

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>

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>

>






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