[Athen] Survey Monkey and Accessibility
Burke, Dan (DSS)
burke at mso.umt.edu
Thu Mar 12 09:55:39 PDT 2009
Thanks Melanie, I will.
Daniel J. Burke
Disability Services for Students
Emma B. Lommasson 154
The University of Montana
Missoula, MT 59812
406.243.4424 direct line
From: athen-bounces at athenpro.org [mailto:athen-bounces at athenpro.org] On
Behalf Of Melanie Thornton
Sent: Thursday, March 12, 2009 10:14 AM
To: Access Technology Higher Education Network
Subject: Re: [Athen] Survey Monkey and Accessibility
Thank you, Dan. I've had concerns about this as well.
I've found Survey Gizmo to still do a bit better...and to have more
flexibility in terms of inserting instructions to the user.
But they each have their issues.
You might consider contacting Jim Thatcher
(http://www.jimthatcher.com/index.htm) as he was their consultant on
this and since his name is listed in their guide, I'm sure he'd be
interested in knowing the barriers that still exist. He likely has
----- Original Message -----
From: "Burke, Dan (DSS)" <burke at mso.umt.edu>
Date: Thursday, March 12, 2009 10:56 am
Subject: [Athen] Survey Monkey and Accessibility
To: Access Technologists in Higher Education Network
<athen at athenpro.org>
> I am going to take this opportunity to whine about Survey Monkey's
> accessibility. I've taken two surveys this week at Survey
> Monkey, and
> the problem the site has interacting with a screen-reader remains.
> Survey Monkey, despite their certification for accessibility, presents
> one ongoing problem for screen-readers. Namely, the entire
> question is
> echoed when I arrow over the first choice of the item - on every item.
> It is possible, therefore, on some of the more complex and long-worded
> items that the cacophony results in obscuring the first choice,
> and that
> I may not make a choice I otherwise would have made. I
> tried to be
> aware of this, and even double-checked a couple of them to find
> that I
> had made omissions.
> I noted this problem last year, and tried to engage in a conversation
> with Survey Monkey. But being the kind of enterprise that
> they are,
> they don't do direct e-mail - and don't even think about phone calls.
> They use a back-end tracking system of their own for such messaging
> which, unfortunately, I found even more troublesome as far as
> accessibility goes. As a result, I didn't tell them as
> much as I have
> posted here about their problems with access.
> Done whining.
> Daniel J. Burke
> Assistant Director/Coordinator
> Disability Services for Students
> Emma B. Lommasson 154
> The University of Montana
> Missoula, MT 59812
> 406.243.2243 voice/text
> 406.243.4424 direct line
> 406.243.5330 fax
> Athen mailing list
> Athen at athenpro.org
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