[Athen] Login problems with Microsoft 365 login
McGinnity, Julie A. (MU-Student)
jamzk7 at mail.missouri.edu
Thu Dec 19 11:51:33 PST 2013
From: kennpetri at gmail.com [kennpetri at gmail.com] on behalf of Ken Petri [petri.1 at osu.edu]
Sent: Thursday, December 19, 2013 1:16 PM
To: McGinnity, Julie A. (MU-Student)
Cc: Access Technology Higher Education Network
Subject: Re: [Athen] Login problems with Microsoft 365 login
Interestingly, MS Narrator + IE (Win 8) had no problem with the login. Go figure. Mac VoiceOver users appear to be totally out of luck -- I'd be interested to hear of others have had experience with Mac + VoiceOver, especially.
We were able to use JAWS and NVDA in pass-through mode. I'll have to check on versions and browser combinations. But that is our current work-around: JAWS-KEY + z or NVDA-KEY + space bar and then tab to the "organizational login" announcement and press Enter to have focus put into the password field.
If that one doesn't pan out in further testing, the alternative is to clear the browser cookies and cache and reload, which returns you to the "first timer" login screen. I'm hoping to avoid that "solution," as it's a serious hassle.
It's a bad situation and one that Microsoft really should fix immediately.
On Thu, Dec 19, 2013 at 1:27 PM, McGinnity, Julie A. (MU-Student) <jamzk7 at mail.missouri.edu<mailto:jamzk7 at mail.missouri.edu>> wrote:
Thank you for this. It fits perfectly with what we found as well. Even in pass through mode with Jaws 14, I could not get the form field to show up.
We also found that the mouse would not even access the forms when Jaws was on. I would love to view any work-arounds that you have devised.
From: athen-list-bounces at mailman2.u.washington.edu<mailto:athen-list-bounces at mailman2.u.washington.edu> [athen-list-bounces at mailman2.u.washington.edu<mailto:athen-list-bounces at mailman2.u.washington.edu>] on behalf of Ken Petri [petri.1 at osu.edu<mailto:petri.1 at osu.edu>]
Sent: Thursday, December 19, 2013 9:14 AM
To: Access Technology Higher Education Network; CIC IT Accessibility Usability Group
Subject: [Athen] Login problems with Microsoft 365 login
Ohio State students use Microsoft's hosted email system. (Faculty and staff use a local Exchange instance.) The service for students that we call Buckeyemail was upgraded by Microsoft earlier this week to keep it in line with the MS 365 product.
We found that, once you had logged in once and your browser recognized your organizational email address, subsequent logins with the same browser gave you a login interface that was not (easily) accessible to screen reader users. The organizational login button is not clickable using a screen reader, unless you put the screen reader into pass-through mode -- something that we felt our students would be unlikely to discover on their own.
We have put a notification up on our Buckeyemail/email selection page, here:
Right now users are directed to contact our help line, but in the next day or so we will be adding a link to a knowledge base article that explains how to work around the issue. We are also in contact with MS through our campus rep.
If your campus uses 365 for student or other email, your screen reader users may be affected.
Note that keyboard only users are not affected. Note also that we could not get VoiceOver on Mac to work with the login interface at all.
The problem is only apparent after you have logged in once and your browser sets the cookie to remember your username for subsequent logins.
More information about the athen-list