[Athen] Login problems with Microsoft 365 login

Ron Stewart ron at ahead.org
Thu Dec 19 12:35:42 PST 2013

Hi all,

Having been forced to work with the Office 365 system for much longer than I
would have liked to what I found was that you need to flush the cache on
your browser almost every time you attempted to connect to it. I was not
using a screen reader but was moving from device to device as my life moved
from one role to another. Given this does not make sense, but the most
problematic device I had was my IPAD, which Ken has already indicated as
problematic since VO provides no support, which is typical of MS products.

My current conclusions, and those I am providing to my clients, is that they
do not require this of their users who use AT. While it may not give you
the ability to access MS applications there are fully accessible
alternatives available that will. Not a great answer but it seems to be the
only one that is currently viable. From an accessibility perspective the
Office 365 interface is marginally accessible in MS browsers, marginally
accessible in no MS based browsers. Totally inaccessible in the Mac systems
and even more problematic in the Google Chrome system.

Given our obligations under the law, how could we ever begin to support this
kind of broad scale implementation. If I as a visual person had such issues
and a screen reader user cannot use the system it would seem to me to be
very problematic.

Ron Stewart

-----Original Message-----
From: athen-list-bounces at mailman2.u.washington.edu
[mailto:athen-list-bounces at mailman2.u.washington.edu] On Behalf Of
McGinnity, Julie A. (MU-Student)
Sent: Thursday, December 19, 2013 1:52 PM
To: petri.1 at osu.edu
Cc: Access Technology Higher Education Network
Subject: RE: [Athen] Login problems with Microsoft 365 login

From: kennpetri at gmail.com [kennpetri at gmail.com] on behalf of Ken Petri
[petri.1 at osu.edu]
Sent: Thursday, December 19, 2013 1:16 PM
To: McGinnity, Julie A. (MU-Student)
Cc: Access Technology Higher Education Network
Subject: Re: [Athen] Login problems with Microsoft 365 login


Interestingly, MS Narrator + IE (Win 8) had no problem with the login. Go
figure. Mac VoiceOver users appear to be totally out of luck -- I'd be
interested to hear of others have had experience with Mac + VoiceOver,

We were able to use JAWS and NVDA in pass-through mode. I'll have to check
on versions and browser combinations. But that is our current work-around:
JAWS-KEY + z or NVDA-KEY + space bar and then tab to the "organizational
login" announcement and press Enter to have focus put into the password

If that one doesn't pan out in further testing, the alternative is to clear
the browser cookies and cache and reload, which returns you to the "first
timer" login screen. I'm hoping to avoid that "solution," as it's a serious

It's a bad situation and one that Microsoft really should fix immediately.

On Thu, Dec 19, 2013 at 1:27 PM, McGinnity, Julie A. (MU-Student)
<jamzk7 at mail.missouri.edu<mailto:jamzk7 at mail.missouri.edu>> wrote:
Thank you for this. It fits perfectly with what we found as well. Even in
pass through mode with Jaws 14, I could not get the form field to show up.

We also found that the mouse would not even access the forms when Jaws was
on. I would love to view any work-arounds that you have devised.
athen-list-bounces at mailman2.u.washington.edu<mailto:athen-list-bounces at mailm
[athen-list-bounces at mailman2.u.washington.edu<mailto:athen-list-bounces at mail
man2.u.washington.edu>] on behalf of Ken Petri
[petri.1 at osu.edu<mailto:petri.1 at osu.edu>]
Sent: Thursday, December 19, 2013 9:14 AM
To: Access Technology Higher Education Network; CIC IT Accessibility
Usability Group
Subject: [Athen] Login problems with Microsoft 365 login

Ohio State students use Microsoft's hosted email system. (Faculty and staff
use a local Exchange instance.) The service for students that we call
Buckeyemail was upgraded by Microsoft earlier this week to keep it in line
with the MS 365 product.

We found that, once you had logged in once and your browser recognized your
organizational email address, subsequent logins with the same browser gave
you a login interface that was not (easily) accessible to screen reader
users. The organizational login button is not clickable using a screen
reader, unless you put the screen reader into pass-through mode -- something
that we felt our students would be unlikely to discover on their own.

We have put a notification up on our Buckeyemail/email selection page, here:


Right now users are directed to contact our help line, but in the next day
or so we will be adding a link to a knowledge base article that explains how
to work around the issue. We are also in contact with MS through our campus

If your campus uses 365 for student or other email, your screen reader users
may be affected.

Note that keyboard only users are not affected. Note also that we could not
get VoiceOver on Mac to work with the login interface at all.

The problem is only apparent after you have logged in once and your browser
sets the cookie to remember your username for subsequent logins.



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