[Athen] Issue with K3000 and PDFs

[Sean Keegan]

Hello all,

I have a student encountering a problem with some PDF documents. It appears that K3000 is opening the PDF and begins the text recognition process, but during the processing the program shuts down or displays an error saying the text processing could no longer continue. The PDF documents in question range from over 1MB to 4+ MB in size.

This is with K3000 ver. 12 on a Windows 7 laptop computer. I am waiting to get the student's specific machine details, but I have not been able to replicate the errors on the same PDF documents. I believe I have a more powerful system (faster CPU/more RAM) and that the student's laptop may be having performance issues.

The only other thought I had was that there could be some issue with the student's computer performing a anti-virus scan at the same time as the document was being recognized, but as the file has already been processed into K3000 I did not think that was likely.

Has anyone else encountered this issue and have a solution?

Take care,
Sean

Sean Keegan
Associate Director, Assistive Technology
Office of Accessible Education - Stanford University