[Athen] ZoomText Compatibility Issues with Pearson MyMath Lab

Bob Shimmin bshimmin at bakersfieldcollege.edu
Thu Jun 6 13:19:08 PDT 2013


Have you tried using Windows built in Magnifier program? It will go up to 16x magnification. It comes with Windows Vista, 7, & 8. It is not available on XP.

Bob Shimmin
Bakersfield College Information Services Technician
To submit a helpdesk ticket click the link below.
http://support.kccd.edu

From: athen-list-bounces at mailman1.u.washington.edu [mailto:athen-list-bounces at mailman1.u.washington.edu] On Behalf Of Teresa Haven
Sent: Thursday, June 06, 2013 1:11 PM
To: Access Technology Higher Education Network; gdietrich at htctu.net
Subject: RE: [Athen] ZoomText Compatibility Issues with Pearson MyMath Lab

As an aside, last year when I worked with a student who had a similar issue, the MyMathLab tech support group (whom the student contacted before me) told the student to use IE as a solution. I'm sure that misinformation is common, unfortunately.

Teresa
++++++++++++++++++++++++++++++
Teresa LW Haven, Ph.D.
Supervisor, Alternative Format Services
Disability Resource Center
Arizona State University
++++++++++++++++++++++++++++++



From: athen-list-bounces at mailman1.u.washington.edu<mailto:athen-list-bounces at mailman1.u.washington.edu> [mailto:athen-list-bounces at mailman1.u.washington.edu] On Behalf Of Larry Kiser
Sent: Thursday, June 06, 2013 1:00 PM
To: gdietrich at htctu.net<mailto:gdietrich at htctu.net>; Access Technology Higher Education Network
Subject: RE: [Athen] ZoomText Compatibility Issues with Pearson MyMath Lab

Gaeir:

ZoomText does not play well with IE. This is acknowledged on the AiSquare website as an issue. They suggest using Firefox.

Larry Kiser
Counseling Specialist
Disabilities Resource Center, S-233
Santa Fe College
Gainesville, FL 32606
Phone: 352-395-4429
Fax: 352-395-4100

From: Gaeir Dietrich [mailto:gdietrich at htctu.net]
Sent: Wednesday, June 05, 2013 3:54 PM
To: 'Access Technology Higher Education Network'
Subject: RE: [Athen] ZoomText Compatibility Issues with Pearson MyMath Lab

Has the student tried using Internet Explorer, instead of Firefox?

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Gaeir (rhymes with "fire") Dietrich
High Tech Center Training Unit of the
California Community Colleges
De Anza College, Cupertino, CA
www.htctu.net<http://www.htctu.net/>
408-996-6043

^^^^^^^^^^^^^^^^

________________________________
From: athen-list-bounces at mailman1.u.washington.edu<mailto:athen-list-bounces at mailman1.u.washington.edu> [mailto:athen-list-bounces at mailman1.u.washington.edu] On Behalf Of Larry Kiser
Sent: Wednesday, June 05, 2013 12:40 PM
To: athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>
Subject: [Athen] ZoomText Compatibility Issues with Pearson MyMath Lab

Dear Colleagues:

A student with low vision has attempted to use ZoomText 9.1 and 10.0 in conjunction with Firefox and Pearson's MyMath Lab for both homework and exams. The student sets ZT at 10x. At this setting undesirable artifacts (symbols, numbers) appear. Sometimes when one clicks on those artifacts they disappear. The student of course is unsure of what they should be seeing. When the zoom is disabled or at a low 2x magnification they do not appear. As described on the Pearson site the student changed from the XFonts setting to standard but found the pixilation to distracting. At present we and the Math Studio are providing an observer/reader to eliminate focus on artifact. Any suggestions of settings to eliminate this problem would be greatly appreciated if any exist.

Larry Kiser
Counseling Specialist
Disabilities Resource Center, S-233
Santa Fe College
Gainesville, FL 32606
Phone: 352-395-4429
Fax: 352-395-4100

________________________________
Please note that Florida has a broad public records law, and that all correspondence to or from College employees via email may be subject to disclosure.
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