[Athen] Error with Livescribe Pen

[Wink Harner]

Good luck with the cookies.
On Feb 13, 2015 10:08 AM, "Sean Keegan" <skeegan at stanford.edu> wrote:


> Thanks everyone for the feedback.

>

> I tried Marcie's suggestion and that did not seem to work (i.e., rotating

> the ink cartridge), so it is likely what Robert identified in that the

> camera is dead. Will try to see if I can get a replacement, but we are just

> outside the 1-year warranty.

>

> Maybe if I bake them cookies, they will be nice to me...

>

> Thanks again,

> Sean

>

>

> On Feb 13, 2015, at 9:06 AM, "Robert Espero" <roberte at uci.edu> wrote:

>

> Hi Sean,

>

> I had this happen to a few of our pens. From what Tech Support said the

> camera malfunctioned (and we had a few of these instances in the batch of

> refurbished pens my campus purchased). Fortunately, all the pens fell

> within the 1-year warranty and were all replaced at no cost.

>

> Cheers,

>

> Robert Espero

> Assistant Director, Accessible Resources & Technology (ART)

> Disability Services Center

> UC Irvine

>

> *From:* athen-list [mailto:athen-list-bounces at mailman13.u.washington.edu] *On

> Behalf Of *Doug Hayman

> *Sent:* Friday, February 13, 2015 8:28 AM

> *To:* Access Technology Higher Education Network

> *Subject:* Re: [Athen] Error with Livescribe Pen

>

> Just a guess but would it be that the user keeps the pen low enough to the

> paper, when not writing that it the laser part is still registering with

> the proprietary paper?

>

> On Thu, Feb 12, 2015 at 4:45 PM, Sean Keegan <skeegan at stanford.edu> wrote:

>

> Hello all,

>

> I have a student using a Livescribe pen in which the pen appears to be

> recording all handwriting even when the student is not writing on the page

> (see attached screenshot).

>

> The notes the student has recorded in the physical notebook look correct,

> with legible spacing and notes. The audio appears to be recorded as well.

> However, when the student then imports this recording into the Echo

> Desktop, the page is a mass of green scribbles that appear as if the

> student has written over the top of her notes repeatedly. Additionally,

> there are lines drawn diagonally from the end of the notes on one line (on

> the right side of the page) to the next line below on the left side of the

> page.

>

> To me, it appears that the camera is malfunctioning and recording ALL

> movements of the pen even when the pen is not in contact with the paper.

> So, as the student takes notes from left to right, you get a lot of

> diagonal lines stretching across the page and obscuring the actual notes

> taken.

>

> I thought initially that the student may have used two Livescribe

> notebooks with the same number and color (e.g., two gray notebook #6), but

> the student is only using one notebook at this time and I did a master

> reset on the pen before loaning it out.

>

> Has anyone else experienced this before with these pens?

>

> Take care,

> Sean

>

> Sean Keegan

>

> Associate Director, Assistive Technology

> Office of Accessible Education - Stanford University

>

> <image001.png>

>

>

>

>

> _______________________________________________

> athen-list mailing list

> athen-list at mailman13.u.washington.edu

> http://mailman13.u.washington.edu/mailman/listinfo/athen-list

>

>

>

>

> --

> Doug Hayman <dhayman at u.washington.edu>

> Senior Computer Specialist

> DO-IT Program (Disabilities, Opportunities, Internetworking, Technology)

> UW Technology Services

> Box 354842

> Seattle, WA 98195

> (206) 221-4165

> http://www.washington.edu/doit

> _______________________________________________

> athen-list mailing list

> athen-list at mailman13.u.washington.edu

> http://mailman13.u.washington.edu/mailman/listinfo/athen-list

>

>

>

> _______________________________________________

> athen-list mailing list

> athen-list at mailman13.u.washington.edu

> http://mailman13.u.washington.edu/mailman/listinfo/athen-list

>

>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20150213/63c7ef72/attachment.html>