[Athen] Supporting and troubleshooting distance learning students?

[Adam Lipkin]

Hi, Alex --

Good question that I should have clarified in my email.. Both the person
with the problem and at least one of our on-campus students are using it on
OSX (and I've sent a follow-up email asking the usual questions, like the
browser, the OSX version, what the actual problem is, etc).

Thanks,

Adam

On Fri, Mar 25, 2016 at 11:43 AM, Alex Umstead <awumstead at gmail.com> wrote:


> Adam,

> I haven't had experience with this, specifically, but my first thought is,

> are the students are using voiceover on the same platform? Or are some

> using it on OS X on a Mac, and others on iOS?

>

> Alex

>

> Sent from my iPhone

>

> On Mar 25, 2016, at 10:43 AM, Adam Lipkin <alipkin at brandeis.edu> wrote:

>

> Hi, folks --

>

> We have a student in the Distance Learning program at our school who is

> reporting that she cannot use Voiceover with the discussion forum posts in

> our LMS (which is a customized form of Moodle).

>

> We have two on-campus blind students who rely solely on VoiceOver, and

> read discussion forums just fine. So we know that the systems work

> together. And we're asking for more info (since "not working" isn't exactly

> helpful).

>

> But in general, how are folks dealing with troubleshooting issues with

> distance learning folks and other remote users? Is there a best practice?

>

> Thanks!

>

> --Adam

>

> --

> Adam Lipkin

> he/him/his

>

> Associate Director for Academic Technology

> alipkin at brandeis.edu

> 781-736-4795

> Brandeis University Library and Technology Services

> Mailstop 045

> Waltham, MA 02454

>

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-- 
Adam Lipkin
he/him/his

Associate Director for Academic Technology
alipkin at brandeis.edu
781-736-4795
Brandeis University Library and Technology Services
Mailstop 045
Waltham, MA 02454
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