[Athen] Echo Smart Pen Problem

[Maria Bohn]

I am having a problem with one of our smart pens – has anyone seen this happen and what did you do to fix it? The pen screen says “Please update the smart pens firmware to use this dot paper” I found the firmware update and updated it but it still has this message even though it has the latest firmware.

Thank you in advance

Maria Bohn
Senior Resource Accommodations Specialist
Assistive Technology
Office of Specialized Services
Bergen Community College