[Athen] Echo Smart Pen Problem

[Joshua Hori]

We've had this problem. In some cases we've had to leave it plugged into the computer until it "unlocks". Can take anywhere from 30 minutes up to 3 hours to perform, depending on size the smartpen and amount of data available on it. 

You can also get the Master Reset and Firmware Update tool.
Mac reset tool: http://livescribe.custhelp.com/app/answers/detail/a_id/96/~/29101---echo%2Fpulse---livescribe-desktop-users---mac-master-reset-and-firmware
PC reset tool: http://livescribe.custhelp.com/app/answers/detail/a_id/695/kw/PC%20master%20reset

With the master reset software active, hold down control and then press the reset button to start the smartpen from scratch and reinstall all the software needed. 

Best, 

Joshua 

-----Original Message-----
From: athen-list [mailto:athen-list-bounces at mailman13.u.washington.edu] On Behalf Of Wershing, Alice D.
Sent: Friday, January 6, 2017 7:46 AM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: Re: [Athen] Echo Smart Pen Problem

Try unplugging it from the usb port and exiting the software.  Then restart the software and plug the pen in again. 
The company does not have phone support but you can chat with someone through the web site if you need further help. 
Alice D. Wershing, M.Ed., A.T.P.
Disability Services, Technology Specialist Pellissippi State Community College
865-694-6751
865-539-7699 (fax)

East TN Region Accessibility Specialist
Tenessee Board of Regents-TN eCampus

PSCC Access for All Blog
PSCC Accessible Format Facebook Page (PSCC-Disability Services) PSCC Access4All Twitter Feed (@Access4allPSCC)





-----Original Message-----
From: athen-list [mailto:athen-list-bounces at mailman13.u.washington.edu] On Behalf Of Maria Bohn
Sent: Thursday, January 05, 2017 3:22 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: [Athen] Echo Smart Pen Problem

I am having a problem with one of our smart pens – has anyone seen this happen and what did you do to fix it? The pen screen says “Please update the smart pens firmware to use this dot paper” I found the firmware update and updated it but it still has this message even though it has the latest firmware.

Thank you in advance

Maria Bohn
Senior Resource Accommodations Specialist Assistive Technology Office of Specialized Services Bergen Community College

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