[Athen] Dragon freezing

[Jack Mendez]

Hello Leyna.
Just for your information, we are running Office365 together with dragon.


From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Leyna Bencomo
Sent: Tuesday, November 20, 2018 4:05 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: Re: [Athen] Dragon freezing

Thanks for the responses.  Based on the information on the Nuance site, Dragon does not play well with Office 365.  It only works with plain text and not in Word (365).  We are going to “downgrade” our Dragon computers to Office 2016 to get through the semester and then re-visit the issue during the Christmas break.

Leyna Bencomo
Assistive Technology Specialist
Office of Information Technology
University of Colorado Colorado Springs
1420 Austin Bluffs Parkway, EPC 215
Colorado Springs, CO 80918
(719) 255-4202 / lbencomo at uccs.edu<mailto:lbencomo at uccs.edu>
http://www.uccs.edu/~it/
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From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of Jack Mendez
Sent: Tuesday, November 20, 2018 9:25 AM
To: Access Technology Higher Education Network <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Subject: Re: [Athen] Dragon freezing

Hello Leyna.
We had a couple of systems freeze up on us and our solution was to change out the hardware in the computers. We upgraded system memory to 16GB and changed the local storage to SSD. The audio devices used seemed to be a factor. We upgraded our headsets to USB models and made things more reliable.
I hope this helps.

Jack Mendez, Director of Technology
Louisiana Center for the Blind
101 South Trenton Street
Ruston, LA 71270
Voice: 800-234-4166
Fax: 318-251-0109
www.louisianacenter.org<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.louisianacenter.org&data=02%7C01%7Clbencomo%40uccs.edu%7Ca6ffeef410994081751c08d64f058e92%7C529343fae8c8419fab2ea70c10038810%7C1%7C1%7C636783282641286721&sdata=B59Fg0ZtOPxyrpwwTTUWiTe%2BsvAww8dw0%2BPd0rYeKno%3D&reserved=0>

“Together, we are changing what it means to be blind.

From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of Leyna Bencomo
Sent: Tuesday, November 20, 2018 9:37 AM
To: Access Technology Higher Education Network <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Subject: [Athen] Dragon freezing

We have recently upgraded our 8 licenses for Dragon to Dragon Professional Individual 15.30.000.006 since Nuance is cutting support for v.13 in January.   Since the upgrade, we are having numerous problems with the software becoming unresponsive and also stopping Word from responding as well. Many times it requires that we actually go into the task manager and stop all the Dragon related processes before we are able to get Word back.  Needless to say, we have to reboot Dragon as well.

We have been in discussion with Nuance who has sent patches and given lists of instructions, none of which have been successful.  The latest upgrade to 15.3 improved the software so that it allowed for almost a page of dictation before “freezing” but of course that isn’t good enough.

We are using Windows 10 and Microsoft 365.

Is anyone having similar problems?

Leyna Bencomo
Assistive Technology Specialist
Office of Information Technology
University of Colorado Colorado Springs
1420 Austin Bluffs Parkway, EPC 215
Colorado Springs, CO 80918
(719) 255-4202 / lbencomo at uccs.edu<mailto:lbencomo at uccs.edu>
http://www.uccs.edu/~it/
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