[Athen] Live Scribe 3 Smart Pens

[Justin Romack]

Does anyone have a direct contact they’ve worked with at LiveScribe? I’m baffled at the lack of customer service and support. Live chat is not an acceptable channel for the types of requests and, quite frankly, the types of concerns we’ve had with these devices over the past couple of years. I agree with you, Robert, it’s as if they have no desire to sell their products or have a continued relationship with educational partners – because their product hasn’t improved, their communication stinks and it’s nearly impossible to find the pens anymore.

Thanks,
Justin


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Justin Romack  | Assistive Technology Coordinator
Disability Services | Texas A&M University
1224 TAMU | College Station, TX 77843-1224

ph: 979.845.1637 | justinr at disability.tamu.edu | disability.tamu.edu
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DIVISION OF STUDENT AFFAIRS | One Division. One Mission.



From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Robert Spangler
Sent: Wednesday, September 5, 2018 8:37 AM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: Re: [Athen] Live Scribe 3 Smart Pens

They're an irritating company in general.  It's almost as if they're not interested in selling their products.  We use a purchasing system here, to which we must add suppliers, and they have not been working with us at all - as if they're ignoring our emails.  I imagine that most institutions have such a purchasing system, so it shouldn't be too unusual.  I was forced to purchase from other sources like Amazon.  If this were for my personal life, I'd boycott them completely.


On Fri, Aug 31, 2018 at 11:58 AM Doug Hayman <dhayman at uw.edu<mailto:dhayman at uw.edu>> wrote:
I was buying the Echo directly from Livescribe.com a few months ago.

They have been an irritating company to deal with over the years.  A few Echo devices we'd loan out all had the screens fail on them with the company offering what, $67 to trade in for another one.

They have had the wireless one come an go in a short span of time and used to have a pro-pack with pen and 4 notebooks but haven't found that one recently.

Some of our DO-IT Scholars have been more interested in using Sonocent.





On Fri, Aug 31, 2018 at 8:39 AM, Matson, Eric (ecmatson at uidaho.edu<mailto:ecmatson at uidaho.edu>) <ecmatson at uidaho.edu<mailto:ecmatson at uidaho.edu>> wrote:
Hi all,

New to the list, so I apologize if this topic has already been covered. I currently have students waiting for a smart pen as a note taking accommodation. We have been using the Live Scribe Echo, but when I went to buy more yesterday, every place is sold out. The students have already been waiting for two weeks, thanks to an Amazon shipping error that’s looking more and more like will end up being  refunded. With all that in mind I started looking into the Live Scribe 3, but have some concerns, so was wondering if anyone has used that model?

My main concern is the 3 doesn’t have a built in mic, so the student would have to use their phone to record audio. Looking at reviews, the app that goes with the pen is a battery hog, so I’m worried about students having enough phone charge to get through back to back lectures. We could include that access to power as part of their accommodation, but that doesn’t change the fact that the student then has to make sure they have their phone and charger at all times.

Thanks for any input!


Eric Matson | Assistive Technology Specialist
Center for Disability Access and Resources
Division of Student Affairs
The University of Idaho
Phone: 208.885.6307 | ecmatson at uidaho.edu<mailto:ecmatson at uidaho.edu>| Bruce M. Pitman Center 127
Fax: 208.885.9404
Campus Zip: 4257



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Robert Spangler
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