From lissner.2 at osu.edu Sun Dec 1 12:43:34 2019 From: lissner.2 at osu.edu (Lissner, Scott) Date: Mon Dec 2 13:30:26 2019 Subject: [Athen] Call for Presentations | Deadline is 12/3 for Multiple Perspectives April 4-7 References: <5F4A5320-3CAF-490C-AA7A-06C293A653DD@osu.edu> Message-ID: PLEASE SHARE 2020 - Multiple Perspectives on Access, Inclusion & Disability: Building Blocks for the Future Join us - examine the foundations of access and design an inclusive future Preference will be given to proposals that encourage discussions across the typical social, political, and disciplinary boundaries; connect individuals to local, national or international communities; or consider parallels, distinctions and intersections with race, gender and ethnicity. To be on the mailing list for the conference, send e-mail to ADA-OSU@osu.edu . Early Decisions Deadline: International Day of Persons with Disabilities (December 3, 2019) Proposal Deadline: Ed Roberts? Birthday (January 23rd 2020) Submission Guidelines & Past Programs at: https://ada.osu.edu/multiple-perspectives-conference/presentations-2020 L. Scott Lissner, The Ohio State University ADA Coordinator and 504 Compliance Officer Associate, John Glenn School of Public Affairs Lecturer, Knowlton School of Architecture, Moritz College of Law & Disability Studies (614) 292-6207(v); (614) 688-8605(tty) (614) 688-3665(fax); Http://ada.osu.edu 21 East 11th Ave., Columbus, Ohio. 43210 April 6-7, 2020 The Twentieth Annual Multiple Perspectives Conference https://ada.osu.edu/multiple-perspectives-conference/20th-annual-conference -------------- next part -------------- An HTML attachment was scrubbed... URL: From Khaleel.Eksheir at uncc.edu Tue Dec 3 07:22:19 2019 From: Khaleel.Eksheir at uncc.edu (Khaleel Eksheir) Date: Tue Dec 3 07:22:57 2019 Subject: [Athen] Have you had issues with JAWS authentication using site license? Message-ID: Hello, We have been having an issue with JAWS licenses. JAWS authenticate with the server license but we?ve had issues authenticating multiple times this year. Each time we had to restart the server license. I was wondering if this issue is appearing for other institutes. Please, let me know if you had a bad experience with JAWS authentication using site license servers. Thank you, Khaleel Khaleel Eksheir, MSc.ESM | Assistive Technology Specialist UNC Charlotte | Fretwell 230Q | Office of Disability Services 9201 University City Blvd. | Charlotte, NC 28223 Phone: (704) 687-0042 | Fax: (704) 687-1395 khaleel.eksheir@uncc.edu | Free/Busy Calendar | http://www.ds.uncc.edu If you are not the intended recipient of this transmission or a person responsible for delivering it to the intended recipient, any disclosure, copying, distribution, or other use of any of the information in this transmission is strictly prohibited. If you have received this transmission in error, please notify me immediately by reply e-mail or by telephone at 704-687-0042. Thank you ------------------------------------------------------------------ ------------------------------------------------------------------ -------------------------------- -------------- next part -------------- An HTML attachment was scrubbed... URL: From vwalton at columbiabasin.edu Tue Dec 3 07:31:51 2019 From: vwalton at columbiabasin.edu (Walton, Vicki) Date: Tue Dec 3 07:31:59 2019 Subject: [Athen] Have you had issues with JAWS authentication using site license? In-Reply-To: References: Message-ID: Khaleel, We had to put our JAWS on its own server as each time it was updated, it would mess up our JAWS authentication. Once we did that, we have had no issues. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list On Behalf Of Khaleel Eksheir Sent: Tuesday, December 03, 2019 7:22 AM To: athen-list@u.washington.edu Subject: [Athen] Have you had issues with JAWS authentication using site license? CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Hello, We have been having an issue with JAWS licenses. JAWS authenticate with the server license but we?ve had issues authenticating multiple times this year. Each time we had to restart the server license. I was wondering if this issue is appearing for other institutes. Please, let me know if you had a bad experience with JAWS authentication using site license servers. Thank you, Khaleel Khaleel Eksheir, MSc.ESM | Assistive Technology Specialist UNC Charlotte | Fretwell 230Q | Office of Disability Services 9201 University City Blvd. | Charlotte, NC 28223 Phone: (704) 687-0042 | Fax: (704) 687-1395 khaleel.eksheir@uncc.edu | Free/Busy Calendar | http://www.ds.uncc.edu [https://docs.google.com/uc?export=download&id=1cSPT5fDiMAQrANe-qWBhsBGXKdcH4Y6T&revid=0B74iU2GbRUUxSWJtTUZUS29IdEhGR1phWnhRRFphcmRrN253PQ] If you are not the intended recipient of this transmission or a person responsible for delivering it to the intended recipient, any disclosure, copying, distribution, or other use of any of the information in this transmission is strictly prohibited. If you have received this transmission in error, please notify me immediately by reply e-mail or by telephone at 704-687-0042. Thank you -------------------------------------------------------------------------------------------------------------------------------------------------------------------- -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 646 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 1013 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 882 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Khaleel Khaleel Eksheir, MSc.ESM | Assistive Technology Specialist UNC Charlotte | Fretwell 230Q | Office of Disability Services 9201 University City Blvd. | Charlotte, NC 28223 Phone: (704) 687-0042 | Fax: (704) 687-1395 khaleel.eksheir@uncc.edu | Free/Busy Calendar | http://www.ds.uncc.edu If you are not the intended recipient of this transmission or a person responsible for delivering it to the intended recipient, any disclosure, copying, distribution, or other use of any of the information in this transmission is strictly prohibited. If you have received this transmission in error, please notify me immediately by reply e-mail or by telephone at 704-687-0042. Thank you ------------------------------------------------------------------ ------------------------------------------------------------------ -------------------------------- On Tue, Dec 3, 2019 at 10:35 AM Walton, Vicki wrote: > Khaleel, > > > > We had to put our JAWS on its own server as each time it was updated, it > would mess up our JAWS authentication. Once we did that, we have had no > issues. > > > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Khaleel Eksheir > *Sent:* Tuesday, December 03, 2019 7:22 AM > *To:* athen-list@u.washington.edu > *Subject:* [Athen] Have you had issues with JAWS authentication using > site license? > > > > *CAUTION:* This email originated outside Columbia Basin College. Do not > click links or open attachments unless you know the content is safe. > Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu > . > > Hello, > > We have been having an issue with JAWS licenses. JAWS authenticate with > the server license but we?ve had issues authenticating multiple times this > year. Each time we had to restart the server license. I was wondering if > this issue is appearing for other institutes. > > Please, let me know if you had a bad experience with JAWS authentication > using site license servers. > > Thank you, > Khaleel > > > > > > Khaleel Eksheir, MSc.ESM | Assistive Technology Specialist > UNC Charlotte | Fretwell 230Q | Office of Disability Services > 9201 University City Blvd. | Charlotte, NC 28223 > Phone: (704) 687-0042 | Fax: (704) 687-1395 > khaleel.eksheir@uncc.edu | Free/Busy Calendar > > | http://www.ds.uncc.edu > > If you are not the intended recipient of this transmission or a person > responsible for delivering it to the intended recipient, any disclosure, > copying, distribution, or other use of any of the information in this > transmission is strictly prohibited. If you have received this transmission > in error, please notify me immediately by reply e-mail or by telephone at > 704-687-0042. Thank you > > -------------------------------------------------------------------------------------------------------------------------------------------------------------------- > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 646 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image007.png Type: image/png Size: 3926 bytes Desc: not available URL: From rspangler1 at udayton.edu Tue Dec 3 13:09:54 2019 From: rspangler1 at udayton.edu (Robert Spangler) Date: Tue Dec 3 13:10:29 2019 Subject: [Athen] Resetting Smart Pens Message-ID: Hello, I found some instructions on the Livescribe web site to do this, with a firmware update utility, but they do not seem to be the most accurate. What is the best way to reset an Echo Smart Pen once it is returned by a student? By this I mean clearing all data and resetting to factory defaults. Thanks, Robert -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning -------------- next part -------------- An HTML attachment was scrubbed... URL: From vwalton at columbiabasin.edu Tue Dec 3 13:41:16 2019 From: vwalton at columbiabasin.edu (Walton, Vicki) Date: Tue Dec 3 13:41:40 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: Message-ID: Oh Robert, I had an extensive email/phone call/ remote assistance to get this right recently. It took some time to get an answer to this problem. I finally found the right person at Livescribe and he spent a significant amount of time helping me. After you archive the pen, you use the Smartpen Flash Utility and completely clean it off. It only cleans off the pen it does not reset it to factory. It is called master reset but it won?t delete anything but the contents. I found lots of audio left over on the pen even though I archived it after each quarter. So, this now cleans it all off. Once you start the utility, and the pen shows up (in blue), use the Ctrl key and click on the green ?Firmware and all the Letter/numbers are (red box). [cid:image012.jpg@01D5A9DF.4C154080] Another window will pop up and ask if you want to master reset, click Yes. I also found this step will also set the time right for you if that needs to be changed. [cid:image013.jpg@01D5A9DF.4C154080] The utility application is not updated but the firmware is updated through their server so he said it did not have to worry about what utility to use. I would say try to find the latest version, though. Now, on some pens, it wanted to me install an update again so I do that too and that is normal. I hope this helps? This has been a problem for us for some time and I am so happy I finally found the right person to help me get it right. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list On Behalf Of Robert Spangler Sent: Tuesday, December 03, 2019 1:10 PM To: Access Technology Higher Education Network Subject: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Hello, I found some instructions on the Livescribe web site to do this, with a firmware update utility, but they do not seem to be the most accurate. What is the best way to reset an Echo Smart Pen once it is returned by a student? By this I mean clearing all data and resetting to factory defaults. Thanks, Robert -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image012.jpg Type: image/jpeg Size: 52472 bytes Desc: image012.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image013.jpg Type: image/jpeg Size: 12952 bytes Desc: image013.jpg URL: From wils1627 at umn.edu Tue Dec 3 13:45:17 2019 From: wils1627 at umn.edu (Jay Wilson) Date: Tue Dec 3 13:45:44 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: Message-ID: Hi Ryan, I have a post-it with the instructions on my desk to erase data from the Echos, because they're not easy to find: 1. Turn on the Echo pen. Plug in headphones (or turn down volume, or do it somewhere where the pen talking won't be disruptive). 2. In a Livescribe notebook, click the pen on the middle of the NAV PLUS symbol (looks like an axis with arrows in 4 directions) 3. After it says "Main Menu," click the down arrow until "Paper Replay" 4. Click the Right arrow on Paper Reply, then Down arrow until "Delete all sessions," then Right arrow to select it. 5. Also, check the paper notebook and remove any pages that the student wrote on. I wouldn't do a factory reset because you'd need to reset the time and date, and there are very few settings to check. I do check the volume is set to not mute - as the most frequent trouble-shooting problems we encounter are forgetting to take off the cap and the replay set on mute. *Jay Wilson, **M.S.W.* Senior Access Consultant *Disability Resource Center - Student Access * *UMN *- Twin Cities Pronouns : He/him/his Check out the DRC Facebook page for updates, news, culture, and community. Registered students may schedule on my online calendar . If you don't see a time that works for you, please let me know when you are available. If you need urgent assistance with accommodations and I am not available, you can visit drop-in in person, at 612-626-1333 or drc@umn.edu on weekdays (non-holidays): - 9-12* and 1-4* Monday, Wednesday, Thursday, and Friday, and - 11-12* and 1-4* on Tuesday **In order to make sure there is time, the last morning drop in must check in by 11:30 am, and last afternoon drop in must check in by 3:30 pm.* *Office:* McNamara Alumni Center, Suite 180 200 Oak Street SE, Minneapolis, 55455 *This message is confidential and should only be read by its intended recipient. If it is not addressed to you, please do not read it, delete, and inform the sender.* On Tue, Dec 3, 2019 at 3:13 PM Robert Spangler wrote: > Hello, I found some instructions on the Livescribe web site to do this, > with a firmware update utility, but they do not seem to be the most > accurate. > > What is the best way to reset an Echo Smart Pen once it is returned by a > student? By this I mean clearing all data and resetting to factory > defaults. > > Thanks, > Robert > > > -- > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > Fax: 937-229-3270 > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > Web Site: http://go.udayton.edu/learning > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > -------------- next part -------------- An HTML attachment was scrubbed... URL: From vwalton at columbiabasin.edu Tue Dec 3 13:50:04 2019 From: vwalton at columbiabasin.edu (Walton, Vicki) Date: Tue Dec 3 13:50:20 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: Message-ID: Ryan, I did do that on few pens but it is time consuming to go thru each recording. After learning about the Flash utility, it does it in one step. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list On Behalf Of Jay Wilson Sent: Tuesday, December 03, 2019 1:45 PM To: Access Technology Higher Education Network Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Hi Ryan, I have a post-it with the instructions on my desk to erase data from the Echos, because they're not easy to find: 1. Turn on the Echo pen. Plug in headphones (or turn down volume, or do it somewhere where the pen talking won't be disruptive). 2. In a Livescribe notebook, click the pen on the middle of the NAV PLUS symbol (looks like an axis with arrows in 4 directions) 3. After it says "Main Menu," click the down arrow until "Paper Replay" 4. Click the Right arrow on Paper Reply, then Down arrow until "Delete all sessions," then Right arrow to select it. 5. Also, check the paper notebook and remove any pages that the student wrote on. I wouldn't do a factory reset because you'd need to reset the time and date, and there are very few settings to check. I do check the volume is set to not mute - as the most frequent trouble-shooting problems we encounter are forgetting to take off the cap and the replay set on mute. Jay Wilson, M.S.W. Senior Access Consultant Disability Resource Center - Student Access UMN - Twin Cities Pronouns: He/him/his [https://docs.google.com/uc?export=download&id=1MmOgmewB86FM03iTQVFKLd96k8W9aFI-&revid=0BykXpZHARD12ZURYT1NScWpqZ2lMalFTSnJnaFlCcmRMV0M4PQ] Check out the DRC Facebook page for updates, news, culture, and community. Registered students may schedule on my online calendar. If you don't see a time that works for you, please let me know when you are available. If you need urgent assistance with accommodations and I am not available, you can visit drop-in in person, at 612-626-1333 or drc@umn.edu on weekdays (non-holidays): - 9-12* and 1-4* Monday, Wednesday, Thursday, and Friday, and - 11-12* and 1-4* on Tuesday *In order to make sure there is time, the last morning drop in must check in by 11:30 am, and last afternoon drop in must check in by 3:30 pm. Office: McNamara Alumni Center, Suite 180 200 Oak Street SE, Minneapolis, 55455 This message is confidential and should only be read by its intended recipient. If it is not addressed to you, please do not read it, delete, and inform the sender. On Tue, Dec 3, 2019 at 3:13 PM Robert Spangler > wrote: Hello, I found some instructions on the Livescribe web site to do this, with a firmware update utility, but they do not seem to be the most accurate. What is the best way to reset an Echo Smart Pen once it is returned by a student? By this I mean clearing all data and resetting to factory defaults. Thanks, Robert -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image007.png Type: image/png Size: 3926 bytes Desc: image007.png URL: From vwalton at columbiabasin.edu Tue Dec 3 14:04:24 2019 From: vwalton at columbiabasin.edu (Walton, Vicki) Date: Tue Dec 3 14:05:00 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: Message-ID: Robert, I attached a tutorial as I forgot a few things in my initial email. I hope this helps anyone who needs it. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list On Behalf Of Robert Spangler Sent: Tuesday, December 03, 2019 1:10 PM To: Access Technology Higher Education Network Subject: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Hello, I found some instructions on the Livescribe web site to do this, with a firmware update utility, but they do not seem to be the most accurate. What is the best way to reset an Echo Smart Pen once it is returned by a student? By this I mean clearing all data and resetting to factory defaults. Thanks, Robert -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning -------------- next part -------------- An HTML attachment was scrubbed... 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Name: image006.png Type: image/png Size: 815 bytes Desc: image006.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.png Type: image/png Size: 3926 bytes Desc: image007.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: Archive and Clean Off The Echo Smart Pen.docx Type: application/vnd.openxmlformats-officedocument.wordprocessingml.document Size: 371624 bytes Desc: Archive and Clean Off The Echo Smart Pen.docx URL: From rspangler1 at udayton.edu Wed Dec 4 06:48:42 2019 From: rspangler1 at udayton.edu (Robert Spangler) Date: Wed Dec 4 06:49:40 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: Message-ID: Is it necessary to archive it first, though? We have a statement that informs students that, upon turning in equipment, it gets wiped, so they're responsible for archiving themselves. In fact, the student worker computers only have the smartpen flash utility installed. Should this be OK, or do I have to install Echo Desktop and make archiving the pen the first step before wiping it with the flash utility? Robert On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki wrote: > Oh Robert, I had an extensive email/phone call/ remote assistance to get > this right recently. It took some time to get an answer to this problem. I > finally found the right person at Livescribe and he spent a significant > amount of time helping me. > > > > After you archive the pen, you use the *Smartpen Flash Utility* and > completely clean it off. It only cleans off the pen it does not reset it to > factory. It is called master reset but it won?t delete anything but the > contents. I found lots of audio left over on the pen even though I archived > it after each quarter. So, this now cleans it all off. > > > > Once you start the utility, and the pen shows up (in blue), use the Ctrl > key and click on the green ?Firmware and all the Letter/numbers are (red > box). > > > > > > Another window will pop up and ask if you want to master reset, click > Yes. I also found this step will also set the time right for you if that > needs to be changed. > > > > > > The utility application is not updated but the firmware is updated through > their server so he said it did not have to worry about what utility to use. > I would say try to find the latest version, though. > > > > Now, on some pens, it wanted to me install an update again so I do that > too and that is normal. > > > > I hope this helps? This has been a problem for us for some time and I am > so happy I finally found the right person to help me get it right. > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Robert Spangler > *Sent:* Tuesday, December 03, 2019 1:10 PM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* [Athen] Resetting Smart Pens > > > > *CAUTION:* This email originated outside Columbia Basin College. Do not > click links or open attachments unless you know the content is safe. > Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu > . > > Hello, I found some instructions on the Livescribe web site to do this, > with a firmware update utility, but they do not seem to be the most > accurate. > > > > What is the best way to reset an Echo Smart Pen once it is returned by a > student? By this I mean clearing all data and resetting to factory > defaults. > > > > Thanks, > > Robert > > > > > -- > > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > > Fax: 937-229-3270 > > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > > Web Site: http://go.udayton.edu/learning > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 646 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 1013 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 882 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 732 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.png Type: image/png Size: 815 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.png Type: image/png Size: 3926 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image012.jpg Type: image/jpeg Size: 52472 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image013.jpg Type: image/jpeg Size: 12952 bytes Desc: not available URL: From vwalton at columbiabasin.edu Wed Dec 4 07:02:26 2019 From: vwalton at columbiabasin.edu (Walton, Vicki) Date: Wed Dec 4 07:03:04 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: Message-ID: Robert, First, I am sure all colleges do things differently. We do not let the student do anything to the pen except take notes and charge the pen. If they want their notes after the quarter is done, we send them to them through Canvas as a PDF and the audio is attached to them. We have 36 Echo pens so we want to have as much control over them as possible. Second, this is what the LS rep told me how to make sure the pen is totally cleaned up. And, since we do all the cleaning and monitoring of the pen, we have control over each archive and then the flash utility portion. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list On Behalf Of Robert Spangler Sent: Wednesday, December 04, 2019 6:49 AM To: Access Technology Higher Education Network Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Is it necessary to archive it first, though? We have a statement that informs students that, upon turning in equipment, it gets wiped, so they're responsible for archiving themselves. In fact, the student worker computers only have the smartpen flash utility installed. Should this be OK, or do I have to install Echo Desktop and make archiving the pen the first step before wiping it with the flash utility? Robert On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki > wrote: Oh Robert, I had an extensive email/phone call/ remote assistance to get this right recently. It took some time to get an answer to this problem. I finally found the right person at Livescribe and he spent a significant amount of time helping me. After you archive the pen, you use the Smartpen Flash Utility and completely clean it off. It only cleans off the pen it does not reset it to factory. It is called master reset but it won?t delete anything but the contents. I found lots of audio left over on the pen even though I archived it after each quarter. So, this now cleans it all off. Once you start the utility, and the pen shows up (in blue), use the Ctrl key and click on the green ?Firmware and all the Letter/numbers are (red box). [cid:image012.jpg@01D5AA70.BE5A84C0] Another window will pop up and ask if you want to master reset, click Yes. I also found this step will also set the time right for you if that needs to be changed. [cid:image013.jpg@01D5AA70.BE5A84C0] The utility application is not updated but the firmware is updated through their server so he said it did not have to worry about what utility to use. I would say try to find the latest version, though. Now, on some pens, it wanted to me install an update again so I do that too and that is normal. I hope this helps? This has been a problem for us for some time and I am so happy I finally found the right person to help me get it right. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Tuesday, December 03, 2019 1:10 PM To: Access Technology Higher Education Network > Subject: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Hello, I found some instructions on the Livescribe web site to do this, with a firmware update utility, but they do not seem to be the most accurate. What is the best way to reset an Echo Smart Pen once it is returned by a student? By this I mean clearing all data and resetting to factory defaults. Thanks, Robert -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 646 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 1013 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image013.jpg Type: image/jpeg Size: 12480 bytes Desc: image013.jpg URL: From Doug.Mantle at kings.uwo.ca Wed Dec 4 07:12:13 2019 From: Doug.Mantle at kings.uwo.ca (Doug Mantle) Date: Wed Dec 4 07:13:21 2019 Subject: [Athen] FW: [N.O.A.T.] Glean by Sonocent - Upcoming Webinar - Friday, December 6, 2019 @ 1pm EST In-Reply-To: References: Message-ID: <2B7730A6FD2DFE499F4A8A1099627D8D6B393F25@kucexch01.kings.kucits.ca> Extending the invitation for this webinar to those on the ATHEN list that may not also be members of The Network of Assistive Technologists. Thanks! Doug Mantle, Assistive Technology Support Specialist, STARS Learning Lab Co-ordinator Accessibility, Counselling and Student Development - Accessibility Services - Student Affairs King's University College at Western University 266 Epworth Avenue London, Ontario, Canada N6A 2M3 P. 519-433-3491 ext. 4579 | P. 1-800-265-4406 | F. 519-963-1013 Doug.Mantle@Kings.UWO.ca | www.kings.uwo.ca Please be advised that this email is only monitored during regular office hours. During peak times of the academic year, replies may take 2-3 days. If your matter is urgent, please contact the Accessibility, Counselling and Student Development office at 519-433-3491 extension 4321 or acsd@kings.uwo.ca or Wemple room 151. From: noat@googlegroups.com On Behalf Of Network of Assistive Technologists Sent: Friday, November 29, 2019 2:55 PM To: The Network of Assistive Technologists Subject: [N.O.A.T.] Glean by Sonocent - Upcoming Webinar - Friday, December 6, 2019 @ 1pm EST Join The Network of Assistive Technologists as we welcome the fine folks from Sonocent. They will be sharing how their newest note taking tool, Glean is shaping the future of note taking. Utilizing their 12 plus years of experience providing note taking supports, Sonocent has crafted a new offering. "Glean enables users to capture everything while staying in the moment, allowing distraction-free note taking." (Sonocent 2019) The Network of Assistive Technologists has arranged for a demonstration of Glean by the folks at Sonocent. Included will be information about participating in upcoming pilots of this new note taking support and an opportunity to have your questions answered by members of the Glean Team. You are invited to join us on December 6, 2019 at 1pm EST and learn more during this free one hour webinar! Register for the Glean webinar at www.NOAT.ca -- Participation in the N.O.A.T. discussion lists and the community of practice is governed by the Community Guidelines which can be found at https://sites.google.com/view/noatca/guidelines --- You received this message because you are subscribed to the Google Groups "The Network of Assistive Technologists" group. To unsubscribe from this group and stop receiving emails from it, send an email to noat+unsubscribe@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/noat/ee718f61-d9b0-49eb-ac89-b308872ae4d0%40googlegroups.com. [https://www.kings.uwo.ca/kings/assets/Image/email/accessibility-counselling.png] King?s University College is committed to accessibility for persons with disabilities. Please contact us if you have any particular accommodation requirements or require information in an alternate format. ________________________________ Confidentiality Notice: The contents of this communication, including any attachment(s), are confidential and may be privileged. If you are not the intended recipient (or are not receiving this communication on behalf of the intended recipient), please notify the sender immediately and delete or destroy this communication without reading it, and without making, forwarding, or retaining any copy or record of it or its contents. Thank you. -------------- next part -------------- An HTML attachment was scrubbed... URL: From vwalton at columbiabasin.edu Wed Dec 4 07:24:10 2019 From: vwalton at columbiabasin.edu (Walton, Vicki) Date: Wed Dec 4 07:25:18 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: Message-ID: Robert, Since some of our students want their notes after the quarter is done, we use the Livescribe/Echo Desktop to extra the notes into a PDF format with the audio and then send the notes to the student through Canvas. We do not give them the notes from the notebooks as there will be no audio with them. We also use this application to archive and save the notes. We keep the notes in the archived format and throw the actual notes away and reuse the book until it is done. This way we have copy and proof of what student had and what quarter/year. Plus, we also have the sheet that they signed and agree to the terms of use. We try to keep thorough records. I rename the notes before archiving them to the students name, quarter and year, then I archive them and then I do the flash utility cleaning. I do not know if not archiving first makes a difference. Before we started using the flash utility, I would always archive them as that is how I thought they got totally cleaned off. And, since we do all the archiving and managing of the pens, we have done that from the beginning. Since just recently, I found out we need to use the flash utility, too, to make sure it is totally cleaned off. And, this is what the rep told me to do, first archive, then use the flash utility. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list On Behalf Of Robert Spangler Sent: Wednesday, December 04, 2019 6:49 AM To: Access Technology Higher Education Network Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Is it necessary to archive it first, though? We have a statement that informs students that, upon turning in equipment, it gets wiped, so they're responsible for archiving themselves. In fact, the student worker computers only have the smartpen flash utility installed. Should this be OK, or do I have to install Echo Desktop and make archiving the pen the first step before wiping it with the flash utility? Robert On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki > wrote: Oh Robert, I had an extensive email/phone call/ remote assistance to get this right recently. It took some time to get an answer to this problem. I finally found the right person at Livescribe and he spent a significant amount of time helping me. After you archive the pen, you use the Smartpen Flash Utility and completely clean it off. It only cleans off the pen it does not reset it to factory. It is called master reset but it won?t delete anything but the contents. I found lots of audio left over on the pen even though I archived it after each quarter. So, this now cleans it all off. Once you start the utility, and the pen shows up (in blue), use the Ctrl key and click on the green ?Firmware and all the Letter/numbers are (red box). [cid:image012.jpg@01D5AA73.C82E34D0] Another window will pop up and ask if you want to master reset, click Yes. I also found this step will also set the time right for you if that needs to be changed. [cid:image013.jpg@01D5AA73.C82E34D0] The utility application is not updated but the firmware is updated through their server so he said it did not have to worry about what utility to use. I would say try to find the latest version, though. Now, on some pens, it wanted to me install an update again so I do that too and that is normal. I hope this helps? This has been a problem for us for some time and I am so happy I finally found the right person to help me get it right. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Tuesday, December 03, 2019 1:10 PM To: Access Technology Higher Education Network > Subject: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Hello, I found some instructions on the Livescribe web site to do this, with a firmware update utility, but they do not seem to be the most accurate. What is the best way to reset an Echo Smart Pen once it is returned by a student? By this I mean clearing all data and resetting to factory defaults. Thanks, Robert -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 646 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 1013 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image013.jpg Type: image/jpeg Size: 12480 bytes Desc: image013.jpg URL: From rspangler1 at udayton.edu Wed Dec 4 08:13:50 2019 From: rspangler1 at udayton.edu (Robert Spangler) Date: Wed Dec 4 08:14:38 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: Message-ID: So when you archive the notebook, you're able to have Echo Desktop save it as a PDF? I'm setting up a process for our student workers to do this since I'm a screen reader user and the app has accessibility issues. On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki wrote: > Robert, > > > > Since some of our students want their notes after the quarter is done, we > use the *Livescribe*/Echo Desktop to extra the notes into a PDF format > with the audio and then send the notes to the student through Canvas. We do > not give them the notes from the notebooks as there will be no audio with > them. We also use this application to archive and save the notes. > > > > We keep the notes in the archived format and throw the actual notes away > and reuse the book until it is done. This way we have copy and proof of > what student had and what quarter/year. Plus, we also have the sheet that > they signed and agree to the terms of use. We try to keep thorough > records. I rename the notes before archiving them to the students name, > quarter and year, then I archive them and then I do the flash utility > cleaning. > > > > I do not know if not archiving first makes a difference. Before we started > using the flash utility, I would always archive them as that is how I > thought they got totally cleaned off. And, since we do all the archiving > and managing of the pens, we have done that from the beginning. Since just > recently, I found out we need to use the flash utility, too, to make sure > it is totally cleaned off. And, this is what the rep told me to do, first > archive, then use the flash utility. > > > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Robert Spangler > *Sent:* Wednesday, December 04, 2019 6:49 AM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* Re: [Athen] Resetting Smart Pens > > > > *CAUTION:* This email originated outside Columbia Basin College. Do not > click links or open attachments unless you know the content is safe. > Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu > . > > Is it necessary to archive it first, though? We have a statement that > informs students that, upon turning in equipment, it gets wiped, so they're > responsible for archiving themselves. In fact, the student worker > computers only have the smartpen flash utility installed. Should this be > OK, or do I have to install Echo Desktop and make archiving the pen the > first step before wiping it with the flash utility? > > > > Robert > > > > > > On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki > wrote: > > Oh Robert, I had an extensive email/phone call/ remote assistance to get > this right recently. It took some time to get an answer to this problem. I > finally found the right person at Livescribe and he spent a significant > amount of time helping me. > > > > After you archive the pen, you use the *Smartpen Flash Utility* and > completely clean it off. It only cleans off the pen it does not reset it to > factory. It is called master reset but it won?t delete anything but the > contents. I found lots of audio left over on the pen even though I archived > it after each quarter. So, this now cleans it all off. > > > > Once you start the utility, and the pen shows up (in blue), use the Ctrl > key and click on the green ?Firmware and all the Letter/numbers are (red > box). > > > > > > Another window will pop up and ask if you want to master reset, click > Yes. I also found this step will also set the time right for you if that > needs to be changed. > > > > > > The utility application is not updated but the firmware is updated through > their server so he said it did not have to worry about what utility to use. > I would say try to find the latest version, though. > > > > Now, on some pens, it wanted to me install an update again so I do that > too and that is normal. > > > > I hope this helps? This has been a problem for us for some time and I am > so happy I finally found the right person to help me get it right. > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Robert Spangler > *Sent:* Tuesday, December 03, 2019 1:10 PM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* [Athen] Resetting Smart Pens > > > > *CAUTION:* This email originated outside Columbia Basin College. Do not > click links or open attachments unless you know the content is safe. > Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu > . > > Hello, I found some instructions on the Livescribe web site to do this, > with a firmware update utility, but they do not seem to be the most > accurate. > > > > What is the best way to reset an Echo Smart Pen once it is returned by a > student? By this I mean clearing all data and resetting to factory > defaults. > > > > Thanks, > > Robert > > > > > -- > > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > > Fax: 937-229-3270 > > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > > Web Site: http://go.udayton.edu/learning > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > > > -- > > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > > Fax: 937-229-3270 > > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > > Web Site: http://go.udayton.edu/learning > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning -------------- next part -------------- An HTML attachment was scrubbed... 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Name: image006.png Type: image/png Size: 815 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.png Type: image/png Size: 3926 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image012.jpg Type: image/jpeg Size: 50061 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image013.jpg Type: image/jpeg Size: 12480 bytes Desc: not available URL: From FONTAINEP at cua.edu Wed Dec 4 08:45:36 2019 From: FONTAINEP at cua.edu (Paul Fontaine) Date: Wed Dec 4 08:46:22 2019 Subject: [Athen] Assistive Technology/ Etext opening at Catholic University Washington DC Message-ID: The Catholic University of America in Washington DC has an immediate opening for Assistive Technology/ eText coordinator. Check out: Assistive Technology at CUA . https://staff-cua.icims.com/jobs/8783/job?iis=Email+a+Friend&iiese=FUXT1iJ9OveQuKytvSzcjIyLPM%252Bx5Fa41NXlF7H59oa0ud2voeKlNE%252F%252FcIhW%252FlUI&iiesn=tluYekdRPahqsUfKg4ab6IPwO54o0E5pHHeY4qZGsQw%253D -- Paul Fontaine, MCat Assistive Technology and eText Office of Disability Support Services The Catholic University of America 202-319-5211 -------------- next part -------------- An HTML attachment was scrubbed... URL: From vwalton at columbiabasin.edu Wed Dec 4 08:58:25 2019 From: vwalton at columbiabasin.edu (Walton, Vicki) Date: Wed Dec 4 08:58:41 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: Message-ID: They are two different things. Archiving just archives and ?somewhat? cleans the pen. (I say somewhat as I learned it does not totally clean the pen) It removes the contents from the pen and you will no longer be able to use the pen in the notebook that created the notes. [Archived process] Saving a PDF is another process. And, I do this before I archive to make sure it works before I ?clean the pen?. You can probably get the notes to a PDF format when it has been archived but I have not always had success in it completing the process successfully. So I don?t take that chance. And, I only do this if the student wants their notes. [PDF saving preocess] Second part of saving as a PDF with audio. [Second part of the saving as a PDF] This process then saves the notes into a PDF with the audio attached. This PDF is opened in Adobe Acrobat DC or Acrobat Reader depending on what is on the machine. I have seen student systems where they do not have either so it open in MS Edge and worked just fine. [PDf after saving from LS desktop] Now, Livescribe Desktop and Echo Desktop are very different . The screen shot above is from Livescribe desktop. You can see the audio bar at the bottom. The PDF works just like the pen, where ever you touch the mouse, the audio will start from there. Echo Desktop has its own player with it (see below) and when you click on it, it takes you to a web browser and you have to import the PDF to play it. We prefer the Livescribe Desktop as it is easier to manage the notes in the PDF. No extra player needed. However, LS Desktop is no longer supported and will not be getting any updates. We are ok with that for now. [PDF after being saved from Echo Desktop] [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list On Behalf Of Robert Spangler Sent: Wednesday, December 04, 2019 8:14 AM To: Access Technology Higher Education Network Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. So when you archive the notebook, you're able to have Echo Desktop save it as a PDF? I'm setting up a process for our student workers to do this since I'm a screen reader user and the app has accessibility issues. On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki > wrote: Robert, Since some of our students want their notes after the quarter is done, we use the Livescribe/Echo Desktop to extra the notes into a PDF format with the audio and then send the notes to the student through Canvas. We do not give them the notes from the notebooks as there will be no audio with them. We also use this application to archive and save the notes. We keep the notes in the archived format and throw the actual notes away and reuse the book until it is done. This way we have copy and proof of what student had and what quarter/year. Plus, we also have the sheet that they signed and agree to the terms of use. We try to keep thorough records. I rename the notes before archiving them to the students name, quarter and year, then I archive them and then I do the flash utility cleaning. I do not know if not archiving first makes a difference. Before we started using the flash utility, I would always archive them as that is how I thought they got totally cleaned off. And, since we do all the archiving and managing of the pens, we have done that from the beginning. Since just recently, I found out we need to use the flash utility, too, to make sure it is totally cleaned off. And, this is what the rep told me to do, first archive, then use the flash utility. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Wednesday, December 04, 2019 6:49 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Is it necessary to archive it first, though? We have a statement that informs students that, upon turning in equipment, it gets wiped, so they're responsible for archiving themselves. In fact, the student worker computers only have the smartpen flash utility installed. Should this be OK, or do I have to install Echo Desktop and make archiving the pen the first step before wiping it with the flash utility? Robert On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki > wrote: Oh Robert, I had an extensive email/phone call/ remote assistance to get this right recently. It took some time to get an answer to this problem. I finally found the right person at Livescribe and he spent a significant amount of time helping me. After you archive the pen, you use the Smartpen Flash Utility and completely clean it off. It only cleans off the pen it does not reset it to factory. It is called master reset but it won?t delete anything but the contents. I found lots of audio left over on the pen even though I archived it after each quarter. So, this now cleans it all off. Once you start the utility, and the pen shows up (in blue), use the Ctrl key and click on the green ?Firmware and all the Letter/numbers are (red box). [cid:image026.jpg@01D5AA80.F235DE10] Another window will pop up and ask if you want to master reset, click Yes. I also found this step will also set the time right for you if that needs to be changed. [cid:image027.jpg@01D5AA80.F235DE10] The utility application is not updated but the firmware is updated through their server so he said it did not have to worry about what utility to use. I would say try to find the latest version, though. Now, on some pens, it wanted to me install an update again so I do that too and that is normal. I hope this helps? This has been a problem for us for some time and I am so happy I finally found the right person to help me get it right. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Tuesday, December 03, 2019 1:10 PM To: Access Technology Higher Education Network > Subject: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Hello, I found some instructions on the Livescribe web site to do this, with a firmware update utility, but they do not seem to be the most accurate. What is the best way to reset an Echo Smart Pen once it is returned by a student? By this I mean clearing all data and resetting to factory defaults. Thanks, Robert -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image026.jpg Type: image/jpeg Size: 49866 bytes Desc: image026.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image027.jpg Type: image/jpeg Size: 12326 bytes Desc: image027.jpg URL: From abs13 at stmarys-ca.edu Wed Dec 4 09:13:17 2019 From: abs13 at stmarys-ca.edu (Auston Stamm) Date: Wed Dec 4 09:14:11 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: Message-ID: Thank you for the info about the Smartpen Flash Utility. Previously, I have been clearing each of the Smartpens. I archive all the notebooks/audio content. I then click on the Reset option in Echo Desktop to clear the profile from the smartpen. I think the Smartpen Flash Utility should be faster than doing this manually. *---------------------* *Auston Stamm* *he / him / his* Coordinator Accessibility & Assistive Technology Student Disability Services Occupational Therapist Registered/Licensed Saint Mary's College of California 1928 St. Mary's Road P.O. Box 3326 Moraga, CA 94575-3260 Filippi Academic Hall, Suite 190 Office: (925) 631-5071 Email: abs13@stmarys-ca.edu On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler wrote: > So when you archive the notebook, you're able to have Echo Desktop save it > as a PDF? I'm setting up a process for our student workers to do this > since I'm a screen reader user and the app has accessibility issues. > > > On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki > wrote: > >> Robert, >> >> >> >> Since some of our students want their notes after the quarter is done, we >> use the *Livescribe*/Echo Desktop to extra the notes into a PDF format >> with the audio and then send the notes to the student through Canvas. We do >> not give them the notes from the notebooks as there will be no audio with >> them. We also use this application to archive and save the notes. >> >> >> >> We keep the notes in the archived format and throw the actual notes away >> and reuse the book until it is done. This way we have copy and proof of >> what student had and what quarter/year. Plus, we also have the sheet that >> they signed and agree to the terms of use. We try to keep thorough >> records. I rename the notes before archiving them to the students name, >> quarter and year, then I archive them and then I do the flash utility >> cleaning. >> >> >> >> I do not know if not archiving first makes a difference. Before we >> started using the flash utility, I would always archive them as that is how >> I thought they got totally cleaned off. And, since we do all the archiving >> and managing of the pens, we have done that from the beginning. Since just >> recently, I found out we need to use the flash utility, too, to make sure >> it is totally cleaned off. And, this is what the rep told me to do, first >> archive, then use the flash utility. >> >> >> >> >> >> >> >> [image: Visit the CBC Website] >> >> >> *Vicki Walton (**They/Them**)* >> >> *Assistive Technology Center *509.542.4428, or ext. 2428 >> 2600 N. 20th Ave., Pasco, WA 99301 >> >> [image: Follow CBC on Facebook] >> [image: Follow CBC on >> Instagram] [image: Follow CBC on >> Twitter] [image: Follow CBC on >> YouTube] [image: Follow >> CBC on Snapchat] >> >> [image: We All Soar Together] >> >> >> >> >> >> *From:* athen-list *On >> Behalf Of *Robert Spangler >> *Sent:* Wednesday, December 04, 2019 6:49 AM >> *To:* Access Technology Higher Education Network < >> athen-list@u.washington.edu> >> *Subject:* Re: [Athen] Resetting Smart Pens >> >> >> >> *CAUTION:* This email originated outside Columbia Basin College. Do not >> click links or open attachments unless you know the content is safe. >> Questions? Call the IS Helpdesk at x2353 or email >> ishelp@columbiabasin.edu. >> >> Is it necessary to archive it first, though? We have a statement that >> informs students that, upon turning in equipment, it gets wiped, so they're >> responsible for archiving themselves. In fact, the student worker >> computers only have the smartpen flash utility installed. Should this be >> OK, or do I have to install Echo Desktop and make archiving the pen the >> first step before wiping it with the flash utility? >> >> >> >> Robert >> >> >> >> >> >> On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki >> wrote: >> >> Oh Robert, I had an extensive email/phone call/ remote assistance to get >> this right recently. It took some time to get an answer to this problem. I >> finally found the right person at Livescribe and he spent a significant >> amount of time helping me. >> >> >> >> After you archive the pen, you use the *Smartpen Flash Utility* and >> completely clean it off. It only cleans off the pen it does not reset it to >> factory. It is called master reset but it won?t delete anything but the >> contents. I found lots of audio left over on the pen even though I archived >> it after each quarter. So, this now cleans it all off. >> >> >> >> Once you start the utility, and the pen shows up (in blue), use the Ctrl >> key and click on the green ?Firmware and all the Letter/numbers are (red >> box). >> >> >> >> >> >> Another window will pop up and ask if you want to master reset, click >> Yes. I also found this step will also set the time right for you if that >> needs to be changed. >> >> >> >> >> >> The utility application is not updated but the firmware is updated >> through their server so he said it did not have to worry about what utility >> to use. I would say try to find the latest version, though. >> >> >> >> Now, on some pens, it wanted to me install an update again so I do that >> too and that is normal. >> >> >> >> I hope this helps? This has been a problem for us for some time and I am >> so happy I finally found the right person to help me get it right. >> >> >> >> >> >> [image: Visit the CBC Website] >> >> >> *Vicki Walton (**They/Them**)* >> >> *Assistive Technology Center *509.542.4428, or ext. 2428 >> 2600 N. 20th Ave., Pasco, WA 99301 >> >> [image: Follow CBC on Facebook] >> [image: Follow CBC on >> Instagram] [image: Follow CBC on >> Twitter] [image: Follow CBC on >> YouTube] [image: Follow >> CBC on Snapchat] >> >> [image: We All Soar Together] >> >> >> >> >> >> *From:* athen-list *On >> Behalf Of *Robert Spangler >> *Sent:* Tuesday, December 03, 2019 1:10 PM >> *To:* Access Technology Higher Education Network < >> athen-list@u.washington.edu> >> *Subject:* [Athen] Resetting Smart Pens >> >> >> >> *CAUTION:* This email originated outside Columbia Basin College. Do not >> click links or open attachments unless you know the content is safe. >> Questions? Call the IS Helpdesk at x2353 or email >> ishelp@columbiabasin.edu. >> >> Hello, I found some instructions on the Livescribe web site to do this, >> with a firmware update utility, but they do not seem to be the most >> accurate. >> >> >> >> What is the best way to reset an Echo Smart Pen once it is returned by a >> student? By this I mean clearing all data and resetting to factory >> defaults. >> >> >> >> Thanks, >> >> Robert >> >> >> >> >> -- >> >> Robert Spangler >> Disability Services Technical Support Specialist >> rspangler1@udayton.edu >> Office of Learning Resources (OLR) - RL 023 >> Ryan C. Harris Learning & Teaching Center (LTC) >> University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 >> Phone: 937-229-2066 >> >> Fax: 937-229-3270 >> >> Ohio Relay: 711 (available for individuals who are deaf or hard of >> hearing) >> >> Web Site: http://go.udayton.edu/learning >> >> _______________________________________________ >> athen-list mailing list >> athen-list@mailman12.u.washington.edu >> http://mailman12.u.washington.edu/mailman/listinfo/athen-list >> >> >> >> >> -- >> >> Robert Spangler >> Disability Services Technical Support Specialist >> rspangler1@udayton.edu >> Office of Learning Resources (OLR) - RL 023 >> Ryan C. Harris Learning & Teaching Center (LTC) >> University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 >> Phone: 937-229-2066 >> >> Fax: 937-229-3270 >> >> Ohio Relay: 711 (available for individuals who are deaf or hard of >> hearing) >> >> Web Site: http://go.udayton.edu/learning >> _______________________________________________ >> athen-list mailing list >> athen-list@mailman12.u.washington.edu >> http://mailman12.u.washington.edu/mailman/listinfo/athen-list >> > > > -- > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > Fax: 937-229-3270 > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > Web Site: http://go.udayton.edu/learning > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 646 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image013.jpg Type: image/jpeg Size: 12480 bytes Desc: not available URL: From vwalton at columbiabasin.edu Wed Dec 4 09:34:53 2019 From: vwalton at columbiabasin.edu (Walton, Vicki) Date: Wed Dec 4 09:35:15 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: Message-ID: And, I learned using the flash utility also resets the time on the pens. I have been doing this part manually with the settings in the back of the book. The flash utility is much fast even though I find it fun to do. But we have 36 pens and it is better to have it done in one shot. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list On Behalf Of Auston Stamm Sent: Wednesday, December 04, 2019 9:13 AM To: Access Technology Higher Education Network Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Thank you for the info about the Smartpen Flash Utility. Previously, I have been clearing each of the Smartpens. I archive all the notebooks/audio content. I then click on the Reset option in Echo Desktop to clear the profile from the smartpen. I think the Smartpen Flash Utility should be faster than doing this manually. --------------------- Auston Stamm he / him / his Coordinator Accessibility & Assistive Technology Student Disability Services Occupational Therapist Registered/Licensed Saint Mary's College of California 1928 St. Mary's Road P.O. Box 3326 Moraga, CA 94575-3260 Filippi Academic Hall, Suite 190 Office: (925) 631-5071 Email: abs13@stmarys-ca.edu On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler > wrote: So when you archive the notebook, you're able to have Echo Desktop save it as a PDF? I'm setting up a process for our student workers to do this since I'm a screen reader user and the app has accessibility issues. On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki > wrote: Robert, Since some of our students want their notes after the quarter is done, we use the Livescribe/Echo Desktop to extra the notes into a PDF format with the audio and then send the notes to the student through Canvas. We do not give them the notes from the notebooks as there will be no audio with them. We also use this application to archive and save the notes. We keep the notes in the archived format and throw the actual notes away and reuse the book until it is done. This way we have copy and proof of what student had and what quarter/year. Plus, we also have the sheet that they signed and agree to the terms of use. We try to keep thorough records. I rename the notes before archiving them to the students name, quarter and year, then I archive them and then I do the flash utility cleaning. I do not know if not archiving first makes a difference. Before we started using the flash utility, I would always archive them as that is how I thought they got totally cleaned off. And, since we do all the archiving and managing of the pens, we have done that from the beginning. Since just recently, I found out we need to use the flash utility, too, to make sure it is totally cleaned off. And, this is what the rep told me to do, first archive, then use the flash utility. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Wednesday, December 04, 2019 6:49 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Is it necessary to archive it first, though? We have a statement that informs students that, upon turning in equipment, it gets wiped, so they're responsible for archiving themselves. In fact, the student worker computers only have the smartpen flash utility installed. Should this be OK, or do I have to install Echo Desktop and make archiving the pen the first step before wiping it with the flash utility? Robert On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki > wrote: Oh Robert, I had an extensive email/phone call/ remote assistance to get this right recently. It took some time to get an answer to this problem. I finally found the right person at Livescribe and he spent a significant amount of time helping me. After you archive the pen, you use the Smartpen Flash Utility and completely clean it off. It only cleans off the pen it does not reset it to factory. It is called master reset but it won?t delete anything but the contents. I found lots of audio left over on the pen even though I archived it after each quarter. So, this now cleans it all off. Once you start the utility, and the pen shows up (in blue), use the Ctrl key and click on the green ?Firmware and all the Letter/numbers are (red box). [cid:image012.jpg@01D5AA86.0ACCC830] Another window will pop up and ask if you want to master reset, click Yes. I also found this step will also set the time right for you if that needs to be changed. [cid:image013.jpg@01D5AA86.0ACCC830] The utility application is not updated but the firmware is updated through their server so he said it did not have to worry about what utility to use. I would say try to find the latest version, though. Now, on some pens, it wanted to me install an update again so I do that too and that is normal. I hope this helps? This has been a problem for us for some time and I am so happy I finally found the right person to help me get it right. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Tuesday, December 03, 2019 1:10 PM To: Access Technology Higher Education Network > Subject: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Hello, I found some instructions on the Livescribe web site to do this, with a firmware update utility, but they do not seem to be the most accurate. What is the best way to reset an Echo Smart Pen once it is returned by a student? By this I mean clearing all data and resetting to factory defaults. Thanks, Robert -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 646 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image013.jpg Type: image/jpeg Size: 12326 bytes Desc: image013.jpg URL: From docconversion at admin.umass.edu Wed Dec 4 09:41:50 2019 From: docconversion at admin.umass.edu (Document Conversion Coordinator) Date: Wed Dec 4 09:41:58 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: Message-ID: <193936c1f1a84d63b12935361eb0d76f@admin.umass.edu> Hello Vicki, Thanks for sharing this. I must be missing something. How does one get to the flash utility? Monika From: athen-list [mailto:athen-list-bounces@mailman12.u.washington.edu] On Behalf Of Walton, Vicki Sent: Wednesday, December 04, 2019 12:35 PM To: Access Technology Higher Education Network Subject: Re: [Athen] Resetting Smart Pens And, I learned using the flash utility also resets the time on the pens. I have been doing this part manually with the settings in the back of the book. The flash utility is much fast even though I find it fun to do. But we have 36 pens and it is better to have it done in one shot. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Auston Stamm Sent: Wednesday, December 04, 2019 9:13 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Thank you for the info about the Smartpen Flash Utility. Previously, I have been clearing each of the Smartpens. I archive all the notebooks/audio content. I then click on the Reset option in Echo Desktop to clear the profile from the smartpen. I think the Smartpen Flash Utility should be faster than doing this manually. --------------------- Auston Stamm he / him / his Coordinator Accessibility & Assistive Technology Student Disability Services Occupational Therapist Registered/Licensed Saint Mary's College of California 1928 St. Mary's Road P.O. Box 3326 Moraga, CA 94575-3260 Filippi Academic Hall, Suite 190 Office: (925) 631-5071 Email: abs13@stmarys-ca.edu On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler > wrote: So when you archive the notebook, you're able to have Echo Desktop save it as a PDF? I'm setting up a process for our student workers to do this since I'm a screen reader user and the app has accessibility issues. On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki > wrote: Robert, Since some of our students want their notes after the quarter is done, we use the Livescribe/Echo Desktop to extra the notes into a PDF format with the audio and then send the notes to the student through Canvas. We do not give them the notes from the notebooks as there will be no audio with them. We also use this application to archive and save the notes. We keep the notes in the archived format and throw the actual notes away and reuse the book until it is done. This way we have copy and proof of what student had and what quarter/year. Plus, we also have the sheet that they signed and agree to the terms of use. We try to keep thorough records. I rename the notes before archiving them to the students name, quarter and year, then I archive them and then I do the flash utility cleaning. I do not know if not archiving first makes a difference. Before we started using the flash utility, I would always archive them as that is how I thought they got totally cleaned off. And, since we do all the archiving and managing of the pens, we have done that from the beginning. Since just recently, I found out we need to use the flash utility, too, to make sure it is totally cleaned off. And, this is what the rep told me to do, first archive, then use the flash utility. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Wednesday, December 04, 2019 6:49 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Is it necessary to archive it first, though? We have a statement that informs students that, upon turning in equipment, it gets wiped, so they're responsible for archiving themselves. In fact, the student worker computers only have the smartpen flash utility installed. Should this be OK, or do I have to install Echo Desktop and make archiving the pen the first step before wiping it with the flash utility? Robert On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki > wrote: Oh Robert, I had an extensive email/phone call/ remote assistance to get this right recently. It took some time to get an answer to this problem. I finally found the right person at Livescribe and he spent a significant amount of time helping me. After you archive the pen, you use the Smartpen Flash Utility and completely clean it off. It only cleans off the pen it does not reset it to factory. It is called master reset but it won?t delete anything but the contents. I found lots of audio left over on the pen even though I archived it after each quarter. So, this now cleans it all off. Once you start the utility, and the pen shows up (in blue), use the Ctrl key and click on the green ?Firmware and all the Letter/numbers are (red box). [cid:image008.jpg@01D5AAA0.3268B5B0] Another window will pop up and ask if you want to master reset, click Yes. I also found this step will also set the time right for you if that needs to be changed. [cid:image009.jpg@01D5AAA0.3268B5B0] The utility application is not updated but the firmware is updated through their server so he said it did not have to worry about what utility to use. I would say try to find the latest version, though. Now, on some pens, it wanted to me install an update again so I do that too and that is normal. I hope this helps? This has been a problem for us for some time and I am so happy I finally found the right person to help me get it right. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Tuesday, December 03, 2019 1:10 PM To: Access Technology Higher Education Network > Subject: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Hello, I found some instructions on the Livescribe web site to do this, with a firmware update utility, but they do not seem to be the most accurate. What is the best way to reset an Echo Smart Pen once it is returned by a student? By this I mean clearing all data and resetting to factory defaults. Thanks, Robert -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 646 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image009.jpg Type: image/jpeg Size: 7219 bytes Desc: image009.jpg URL: From erik.ferguson at pcc.edu Wed Dec 4 09:48:14 2019 From: erik.ferguson at pcc.edu (Erik Ferguson) Date: Wed Dec 4 09:48:38 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: Message-ID: On PC, I don't require the flash utility. Unless Echo Desktop has changed (entirely possible!) I go to tools>smart pen> reset, a factory reset is performed at that time, everything is erased and the tutorial pages and recipe recording are automatically reloaded. You can right click and archive notebooks if you prefer, and then right click and delete from the archive column but I find a factory reset is faster. I've made the mistake before, of doing a whole batch using the nav menu, going to paper replay, delete all sessions. This method is quick but the problem is, the recordings are erased but all pages are retained. Oops. On mac< I do use the Flash utility, hit left ctrl click on customer service, click on reset and yes I've talked to customer support already, and then the reset proceeds. Its historically been really simple. We will see when I go to do the Fall batch if things have changed a bunch and then I'll check back here. All Best, Erik On Wed, Dec 4, 2019 at 9:37 AM Walton, Vicki wrote: > And, I learned using the flash utility also resets the time on the pens. > I have been doing this part manually with the settings in the back of the > book. The flash utility is much fast even though I find it fun to do. But > we have 36 pens and it is better to have it done in one shot. > > > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Auston Stamm > *Sent:* Wednesday, December 04, 2019 9:13 AM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* Re: [Athen] Resetting Smart Pens > > > > *CAUTION:* This email originated outside Columbia Basin College. Do not > click links or open attachments unless you know the content is safe. > Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu > . > > Thank you for the info about the Smartpen Flash Utility. Previously, I > have been clearing each of the Smartpens. I archive all the notebooks/audio > content. I then click on the Reset option in Echo Desktop to clear the > profile from the smartpen. I think the Smartpen Flash Utility should be > faster than doing this manually. > > > > *---------------------* > > *Auston Stamm* > > *he / him / his* > > Coordinator Accessibility & Assistive Technology > > Student Disability Services > > Occupational Therapist Registered/Licensed > > > > Saint Mary's College of California > > 1928 St. Mary's Road > > P.O. Box 3326 > > Moraga, CA 94575-3260 > > > > Filippi Academic Hall, Suite 190 > > Office: (925) 631-5071 > > Email: abs13@stmarys-ca.edu > > > > > > On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler > wrote: > > So when you archive the notebook, you're able to have Echo Desktop save it > as a PDF? I'm setting up a process for our student workers to do this > since I'm a screen reader user and the app has accessibility issues. > > > > > > On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki > wrote: > > Robert, > > > > Since some of our students want their notes after the quarter is done, we > use the *Livescribe*/Echo Desktop to extra the notes into a PDF format > with the audio and then send the notes to the student through Canvas. We do > not give them the notes from the notebooks as there will be no audio with > them. We also use this application to archive and save the notes. > > > > We keep the notes in the archived format and throw the actual notes away > and reuse the book until it is done. This way we have copy and proof of > what student had and what quarter/year. Plus, we also have the sheet that > they signed and agree to the terms of use. We try to keep thorough > records. I rename the notes before archiving them to the students name, > quarter and year, then I archive them and then I do the flash utility > cleaning. > > > > I do not know if not archiving first makes a difference. Before we started > using the flash utility, I would always archive them as that is how I > thought they got totally cleaned off. And, since we do all the archiving > and managing of the pens, we have done that from the beginning. Since just > recently, I found out we need to use the flash utility, too, to make sure > it is totally cleaned off. And, this is what the rep told me to do, first > archive, then use the flash utility. > > > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Robert Spangler > *Sent:* Wednesday, December 04, 2019 6:49 AM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* Re: [Athen] Resetting Smart Pens > > > > *CAUTION:* This email originated outside Columbia Basin College. Do not > click links or open attachments unless you know the content is safe. > Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu > . > > Is it necessary to archive it first, though? We have a statement that > informs students that, upon turning in equipment, it gets wiped, so they're > responsible for archiving themselves. In fact, the student worker > computers only have the smartpen flash utility installed. Should this be > OK, or do I have to install Echo Desktop and make archiving the pen the > first step before wiping it with the flash utility? > > > > Robert > > > > > > On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki > wrote: > > Oh Robert, I had an extensive email/phone call/ remote assistance to get > this right recently. It took some time to get an answer to this problem. I > finally found the right person at Livescribe and he spent a significant > amount of time helping me. > > > > After you archive the pen, you use the *Smartpen Flash Utility* and > completely clean it off. It only cleans off the pen it does not reset it to > factory. It is called master reset but it won?t delete anything but the > contents. I found lots of audio left over on the pen even though I archived > it after each quarter. So, this now cleans it all off. > > > > Once you start the utility, and the pen shows up (in blue), use the Ctrl > key and click on the green ?Firmware and all the Letter/numbers are (red > box). > > > > > > Another window will pop up and ask if you want to master reset, click > Yes. I also found this step will also set the time right for you if that > needs to be changed. > > > > > > The utility application is not updated but the firmware is updated through > their server so he said it did not have to worry about what utility to use. > I would say try to find the latest version, though. > > > > Now, on some pens, it wanted to me install an update again so I do that > too and that is normal. > > > > I hope this helps? This has been a problem for us for some time and I am > so happy I finally found the right person to help me get it right. > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Robert Spangler > *Sent:* Tuesday, December 03, 2019 1:10 PM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* [Athen] Resetting Smart Pens > > > > *CAUTION:* This email originated outside Columbia Basin College. Do not > click links or open attachments unless you know the content is safe. > Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu > . > > Hello, I found some instructions on the Livescribe web site to do this, > with a firmware update utility, but they do not seem to be the most > accurate. > > > > What is the best way to reset an Echo Smart Pen once it is returned by a > student? By this I mean clearing all data and resetting to factory > defaults. > > > > Thanks, > > Robert > > > > > -- > > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > > Fax: 937-229-3270 > > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > > Web Site: http://go.udayton.edu/learning > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > > > -- > > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > > Fax: 937-229-3270 > > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > > Web Site: http://go.udayton.edu/learning > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > > > -- > > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > > Fax: 937-229-3270 > > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > > Web Site: http://go.udayton.edu/learning > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > -- Erik Ferguson Alternative Media Technician PCC Disability Services Assistive Technology Team Contact us for questions and support at: Phone: 971-722-TECH (971-722-8324) access-tech-group@pcc.edu *Please Note: I am not in office Tuesday or Thursday. For immediate response please use the email and number listed in signature above.* -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 646 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 1013 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 882 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image013.jpg Type: image/jpeg Size: 12326 bytes Desc: not available URL: From erik.ferguson at pcc.edu Wed Dec 4 09:52:28 2019 From: erik.ferguson at pcc.edu (Erik Ferguson) Date: Wed Dec 4 09:52:49 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: <193936c1f1a84d63b12935361eb0d76f@admin.umass.edu> References: <193936c1f1a84d63b12935361eb0d76f@admin.umass.edu> Message-ID: Do a search for Echo Pen Flash utility and download it from Livescribe support. Depending on how you are set up IT may have to install it for you. As you can see in my response above I don't use the pen flash utility on PC. People seem to be going through a lot more steps then I do, I must be using an old version. I'll have to check my processes and get back to the group. I do use the pen flash utility on mac and downloaded it from the Livescribe support site via google. Best of luck! On Wed, Dec 4, 2019 at 9:44 AM Document Conversion Coordinator < docconversion@admin.umass.edu> wrote: > Hello Vicki, > > > > Thanks for sharing this. I must be missing something. How does one get to > the flash utility? > > Monika > > > > *From:* athen-list [mailto:athen-list-bounces@mailman12.u.washington.edu] *On > Behalf Of *Walton, Vicki > *Sent:* Wednesday, December 04, 2019 12:35 PM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* Re: [Athen] Resetting Smart Pens > > > > And, I learned using the flash utility also resets the time on the pens. > I have been doing this part manually with the settings in the back of the > book. The flash utility is much fast even though I find it fun to do. But > we have 36 pens and it is better to have it done in one shot. > > > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Auston Stamm > *Sent:* Wednesday, December 04, 2019 9:13 AM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* Re: [Athen] Resetting Smart Pens > > > > *CAUTION:* This email originated outside Columbia Basin College. Do not > click links or open attachments unless you know the content is safe. > Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu > . > > Thank you for the info about the Smartpen Flash Utility. Previously, I > have been clearing each of the Smartpens. I archive all the notebooks/audio > content. I then click on the Reset option in Echo Desktop to clear the > profile from the smartpen. I think the Smartpen Flash Utility should be > faster than doing this manually. > > > > *---------------------* > > *Auston Stamm* > > *he / him / his* > > Coordinator Accessibility & Assistive Technology > > Student Disability Services > > Occupational Therapist Registered/Licensed > > > > Saint Mary's College of California > > 1928 St. Mary's Road > > P.O. Box 3326 > > Moraga, CA 94575-3260 > > > > Filippi Academic Hall, Suite 190 > > Office: (925) 631-5071 > > Email: abs13@stmarys-ca.edu > > > > > > On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler > wrote: > > So when you archive the notebook, you're able to have Echo Desktop save it > as a PDF? I'm setting up a process for our student workers to do this > since I'm a screen reader user and the app has accessibility issues. > > > > > > On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki > wrote: > > Robert, > > > > Since some of our students want their notes after the quarter is done, we > use the *Livescribe*/Echo Desktop to extra the notes into a PDF format > with the audio and then send the notes to the student through Canvas. We do > not give them the notes from the notebooks as there will be no audio with > them. We also use this application to archive and save the notes. > > > > We keep the notes in the archived format and throw the actual notes away > and reuse the book until it is done. This way we have copy and proof of > what student had and what quarter/year. Plus, we also have the sheet that > they signed and agree to the terms of use. We try to keep thorough > records. I rename the notes before archiving them to the students name, > quarter and year, then I archive them and then I do the flash utility > cleaning. > > > > I do not know if not archiving first makes a difference. Before we started > using the flash utility, I would always archive them as that is how I > thought they got totally cleaned off. And, since we do all the archiving > and managing of the pens, we have done that from the beginning. Since just > recently, I found out we need to use the flash utility, too, to make sure > it is totally cleaned off. And, this is what the rep told me to do, first > archive, then use the flash utility. > > > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Robert Spangler > *Sent:* Wednesday, December 04, 2019 6:49 AM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* Re: [Athen] Resetting Smart Pens > > > > *CAUTION:* This email originated outside Columbia Basin College. Do not > click links or open attachments unless you know the content is safe. > Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu > . > > Is it necessary to archive it first, though? We have a statement that > informs students that, upon turning in equipment, it gets wiped, so they're > responsible for archiving themselves. In fact, the student worker > computers only have the smartpen flash utility installed. Should this be > OK, or do I have to install Echo Desktop and make archiving the pen the > first step before wiping it with the flash utility? > > > > Robert > > > > > > On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki > wrote: > > Oh Robert, I had an extensive email/phone call/ remote assistance to get > this right recently. It took some time to get an answer to this problem. I > finally found the right person at Livescribe and he spent a significant > amount of time helping me. > > > > After you archive the pen, you use the *Smartpen Flash Utility* and > completely clean it off. It only cleans off the pen it does not reset it to > factory. It is called master reset but it won?t delete anything but the > contents. I found lots of audio left over on the pen even though I archived > it after each quarter. So, this now cleans it all off. > > > > Once you start the utility, and the pen shows up (in blue), use the Ctrl > key and click on the green ?Firmware and all the Letter/numbers are (red > box). > > > > > > Another window will pop up and ask if you want to master reset, click > Yes. I also found this step will also set the time right for you if that > needs to be changed. > > > > > > The utility application is not updated but the firmware is updated through > their server so he said it did not have to worry about what utility to use. > I would say try to find the latest version, though. > > > > Now, on some pens, it wanted to me install an update again so I do that > too and that is normal. > > > > I hope this helps? This has been a problem for us for some time and I am > so happy I finally found the right person to help me get it right. > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Robert Spangler > *Sent:* Tuesday, December 03, 2019 1:10 PM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* [Athen] Resetting Smart Pens > > > > *CAUTION:* This email originated outside Columbia Basin College. Do not > click links or open attachments unless you know the content is safe. > Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu > . > > Hello, I found some instructions on the Livescribe web site to do this, > with a firmware update utility, but they do not seem to be the most > accurate. > > > > What is the best way to reset an Echo Smart Pen once it is returned by a > student? By this I mean clearing all data and resetting to factory > defaults. > > > > Thanks, > > Robert > > > > > -- > > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > > Fax: 937-229-3270 > > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > > Web Site: http://go.udayton.edu/learning > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > > > -- > > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > > Fax: 937-229-3270 > > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > > Web Site: http://go.udayton.edu/learning > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > > > -- > > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > > Fax: 937-229-3270 > > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > > Web Site: http://go.udayton.edu/learning > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > -- Erik Ferguson Alternative Media Technician PCC Disability Services Assistive Technology Team Contact us for questions and support at: Phone: 971-722-TECH (971-722-8324) access-tech-group@pcc.edu *Please Note: I am not in office Tuesday or Thursday. 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Name: image009.jpg Type: image/jpeg Size: 7219 bytes Desc: not available URL: From erik.ferguson at pcc.edu Wed Dec 4 09:54:00 2019 From: erik.ferguson at pcc.edu (Erik Ferguson) Date: Wed Dec 4 09:54:20 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: <193936c1f1a84d63b12935361eb0d76f@admin.umass.edu> Message-ID: https://livescribe.helpscoutdocs.com/article/647-29105-echo-pulse-echo-desktop-users-manual-mac-smartpen-firmware-update-utility On Wed, Dec 4, 2019 at 9:52 AM Erik Ferguson wrote: > Do a search for Echo Pen Flash utility and download it from Livescribe > support. Depending on how you are set up IT may have to install it for you. > As you can see in my response above I don't use the pen flash utility on > PC. People seem to be going through a lot more steps then I do, I must be > using an old version. I'll have to check my processes and get back to the > group. > > I do use the pen flash utility on mac and downloaded it from the > Livescribe support site via google. > > Best of luck! > > On Wed, Dec 4, 2019 at 9:44 AM Document Conversion Coordinator < > docconversion@admin.umass.edu> wrote: > >> Hello Vicki, >> >> >> >> Thanks for sharing this. I must be missing something. How does one get to >> the flash utility? >> >> Monika >> >> >> >> *From:* athen-list [mailto:athen-list-bounces@mailman12.u.washington.edu] >> *On Behalf Of *Walton, Vicki >> *Sent:* Wednesday, December 04, 2019 12:35 PM >> *To:* Access Technology Higher Education Network < >> athen-list@u.washington.edu> >> *Subject:* Re: [Athen] Resetting Smart Pens >> >> >> >> And, I learned using the flash utility also resets the time on the pens. >> I have been doing this part manually with the settings in the back of the >> book. The flash utility is much fast even though I find it fun to do. But >> we have 36 pens and it is better to have it done in one shot. >> >> >> >> >> >> >> >> [image: Visit the CBC Website] >> >> >> *Vicki Walton (**They/Them**)* >> >> *Assistive Technology Center *509.542.4428, or ext. 2428 >> 2600 N. 20th Ave., Pasco, WA 99301 >> >> [image: Follow CBC on Facebook] >> [image: Follow CBC on >> Instagram] [image: Follow CBC on >> Twitter] [image: Follow CBC on >> YouTube] [image: Follow >> CBC on Snapchat] >> >> [image: We All Soar Together] >> >> >> >> >> >> *From:* athen-list *On >> Behalf Of *Auston Stamm >> *Sent:* Wednesday, December 04, 2019 9:13 AM >> *To:* Access Technology Higher Education Network < >> athen-list@u.washington.edu> >> *Subject:* Re: [Athen] Resetting Smart Pens >> >> >> >> *CAUTION:* This email originated outside Columbia Basin College. Do not >> click links or open attachments unless you know the content is safe. >> Questions? Call the IS Helpdesk at x2353 or email >> ishelp@columbiabasin.edu. >> >> Thank you for the info about the Smartpen Flash Utility. Previously, I >> have been clearing each of the Smartpens. I archive all the notebooks/audio >> content. I then click on the Reset option in Echo Desktop to clear the >> profile from the smartpen. I think the Smartpen Flash Utility should be >> faster than doing this manually. >> >> >> >> *---------------------* >> >> *Auston Stamm* >> >> *he / him / his* >> >> Coordinator Accessibility & Assistive Technology >> >> Student Disability Services >> >> Occupational Therapist Registered/Licensed >> >> >> >> Saint Mary's College of California >> >> 1928 St. Mary's Road >> >> P.O. Box 3326 >> >> Moraga, CA 94575-3260 >> >> >> >> Filippi Academic Hall, Suite 190 >> >> Office: (925) 631-5071 >> >> Email: abs13@stmarys-ca.edu >> >> >> >> >> >> On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler >> wrote: >> >> So when you archive the notebook, you're able to have Echo Desktop save >> it as a PDF? I'm setting up a process for our student workers to do this >> since I'm a screen reader user and the app has accessibility issues. >> >> >> >> >> >> On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki >> wrote: >> >> Robert, >> >> >> >> Since some of our students want their notes after the quarter is done, we >> use the *Livescribe*/Echo Desktop to extra the notes into a PDF format >> with the audio and then send the notes to the student through Canvas. We do >> not give them the notes from the notebooks as there will be no audio with >> them. We also use this application to archive and save the notes. >> >> >> >> We keep the notes in the archived format and throw the actual notes away >> and reuse the book until it is done. This way we have copy and proof of >> what student had and what quarter/year. Plus, we also have the sheet that >> they signed and agree to the terms of use. We try to keep thorough >> records. I rename the notes before archiving them to the students name, >> quarter and year, then I archive them and then I do the flash utility >> cleaning. >> >> >> >> I do not know if not archiving first makes a difference. Before we >> started using the flash utility, I would always archive them as that is how >> I thought they got totally cleaned off. And, since we do all the archiving >> and managing of the pens, we have done that from the beginning. Since just >> recently, I found out we need to use the flash utility, too, to make sure >> it is totally cleaned off. And, this is what the rep told me to do, first >> archive, then use the flash utility. >> >> >> >> >> >> >> >> [image: Visit the CBC Website] >> >> >> *Vicki Walton (**They/Them**)* >> >> *Assistive Technology Center *509.542.4428, or ext. 2428 >> 2600 N. 20th Ave., Pasco, WA 99301 >> >> [image: Follow CBC on Facebook] >> [image: Follow CBC on >> Instagram] [image: Follow CBC on >> Twitter] [image: Follow CBC on >> YouTube] [image: Follow >> CBC on Snapchat] >> >> [image: We All Soar Together] >> >> >> >> >> >> *From:* athen-list *On >> Behalf Of *Robert Spangler >> *Sent:* Wednesday, December 04, 2019 6:49 AM >> *To:* Access Technology Higher Education Network < >> athen-list@u.washington.edu> >> *Subject:* Re: [Athen] Resetting Smart Pens >> >> >> >> *CAUTION:* This email originated outside Columbia Basin College. Do not >> click links or open attachments unless you know the content is safe. >> Questions? Call the IS Helpdesk at x2353 or email >> ishelp@columbiabasin.edu. >> >> Is it necessary to archive it first, though? We have a statement that >> informs students that, upon turning in equipment, it gets wiped, so they're >> responsible for archiving themselves. In fact, the student worker >> computers only have the smartpen flash utility installed. Should this be >> OK, or do I have to install Echo Desktop and make archiving the pen the >> first step before wiping it with the flash utility? >> >> >> >> Robert >> >> >> >> >> >> On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki >> wrote: >> >> Oh Robert, I had an extensive email/phone call/ remote assistance to get >> this right recently. It took some time to get an answer to this problem. I >> finally found the right person at Livescribe and he spent a significant >> amount of time helping me. >> >> >> >> After you archive the pen, you use the *Smartpen Flash Utility* and >> completely clean it off. It only cleans off the pen it does not reset it to >> factory. It is called master reset but it won?t delete anything but the >> contents. I found lots of audio left over on the pen even though I archived >> it after each quarter. So, this now cleans it all off. >> >> >> >> Once you start the utility, and the pen shows up (in blue), use the Ctrl >> key and click on the green ?Firmware and all the Letter/numbers are (red >> box). >> >> >> >> >> >> Another window will pop up and ask if you want to master reset, click >> Yes. I also found this step will also set the time right for you if that >> needs to be changed. >> >> >> >> >> >> The utility application is not updated but the firmware is updated >> through their server so he said it did not have to worry about what utility >> to use. I would say try to find the latest version, though. >> >> >> >> Now, on some pens, it wanted to me install an update again so I do that >> too and that is normal. >> >> >> >> I hope this helps? This has been a problem for us for some time and I am >> so happy I finally found the right person to help me get it right. >> >> >> >> >> >> [image: Visit the CBC Website] >> >> >> *Vicki Walton (**They/Them**)* >> >> *Assistive Technology Center *509.542.4428, or ext. 2428 >> 2600 N. 20th Ave., Pasco, WA 99301 >> >> [image: Follow CBC on Facebook] >> [image: Follow CBC on >> Instagram] [image: Follow CBC on >> Twitter] [image: Follow CBC on >> YouTube] [image: Follow >> CBC on Snapchat] >> >> [image: We All Soar Together] >> >> >> >> >> >> *From:* athen-list *On >> Behalf Of *Robert Spangler >> *Sent:* Tuesday, December 03, 2019 1:10 PM >> *To:* Access Technology Higher Education Network < >> athen-list@u.washington.edu> >> *Subject:* [Athen] Resetting Smart Pens >> >> >> >> *CAUTION:* This email originated outside Columbia Basin College. Do not >> click links or open attachments unless you know the content is safe. >> Questions? Call the IS Helpdesk at x2353 or email >> ishelp@columbiabasin.edu. >> >> Hello, I found some instructions on the Livescribe web site to do this, >> with a firmware update utility, but they do not seem to be the most >> accurate. >> >> >> >> What is the best way to reset an Echo Smart Pen once it is returned by a >> student? By this I mean clearing all data and resetting to factory >> defaults. >> >> >> >> Thanks, >> >> Robert >> >> >> >> >> -- >> >> Robert Spangler >> Disability Services Technical Support Specialist >> rspangler1@udayton.edu >> Office of Learning Resources (OLR) - RL 023 >> Ryan C. Harris Learning & Teaching Center (LTC) >> University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 >> Phone: 937-229-2066 >> >> Fax: 937-229-3270 >> >> Ohio Relay: 711 (available for individuals who are deaf or hard of >> hearing) >> >> Web Site: http://go.udayton.edu/learning >> >> _______________________________________________ >> athen-list mailing list >> athen-list@mailman12.u.washington.edu >> http://mailman12.u.washington.edu/mailman/listinfo/athen-list >> >> >> >> >> -- >> >> Robert Spangler >> Disability Services Technical Support Specialist >> rspangler1@udayton.edu >> Office of Learning Resources (OLR) - RL 023 >> Ryan C. Harris Learning & Teaching Center (LTC) >> University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 >> Phone: 937-229-2066 >> >> Fax: 937-229-3270 >> >> Ohio Relay: 711 (available for individuals who are deaf or hard of >> hearing) >> >> Web Site: http://go.udayton.edu/learning >> >> _______________________________________________ >> athen-list mailing list >> athen-list@mailman12.u.washington.edu >> http://mailman12.u.washington.edu/mailman/listinfo/athen-list >> >> >> >> >> -- >> >> Robert Spangler >> Disability Services Technical Support Specialist >> rspangler1@udayton.edu >> Office of Learning Resources (OLR) - RL 023 >> Ryan C. Harris Learning & Teaching Center (LTC) >> University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 >> Phone: 937-229-2066 >> >> Fax: 937-229-3270 >> >> Ohio Relay: 711 (available for individuals who are deaf or hard of >> hearing) >> >> Web Site: http://go.udayton.edu/learning >> >> _______________________________________________ >> athen-list mailing list >> athen-list@mailman12.u.washington.edu >> http://mailman12.u.washington.edu/mailman/listinfo/athen-list >> >> _______________________________________________ >> athen-list mailing list >> athen-list@mailman12.u.washington.edu >> http://mailman12.u.washington.edu/mailman/listinfo/athen-list >> > > > -- > Erik Ferguson > Alternative Media Technician > PCC Disability Services Assistive Technology Team > Contact us for questions and support at: > Phone: 971-722-TECH (971-722-8324) > access-tech-group@pcc.edu > *Please Note: I am not in office Tuesday or Thursday. For immediate > response please use the email and number listed in signature above.* > -- Erik Ferguson Alternative Media Technician PCC Disability Services Assistive Technology Team Contact us for questions and support at: Phone: 971-722-TECH (971-722-8324) access-tech-group@pcc.edu *Please Note: I am not in office Tuesday or Thursday. For immediate response please use the email and number listed in signature above.* -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 646 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image009.jpg Type: image/jpeg Size: 7219 bytes Desc: not available URL: From vwalton at columbiabasin.edu Wed Dec 4 09:57:12 2019 From: vwalton at columbiabasin.edu (Walton, Vicki) Date: Wed Dec 4 09:57:49 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: <193936c1f1a84d63b12935361eb0d76f@admin.umass.edu> References: <193936c1f1a84d63b12935361eb0d76f@admin.umass.edu> Message-ID: Manual Windows smartpen firmware update utility Use the link above and it is in the documentation. This is the latest version, at least that I know of. As I mentioned in an earlier post, the app is not always updated but the contents the pen needs gets updated by the server when you start it. That is what the LS rep told me as I had asked him about it. I had this utility to update the pens firmware but just recently found it is also used to clean the pens completely. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list On Behalf Of Document Conversion Coordinator Sent: Wednesday, December 04, 2019 9:42 AM To: Access Technology Higher Education Network Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Hello Vicki, Thanks for sharing this. I must be missing something. How does one get to the flash utility? Monika From: athen-list [mailto:athen-list-bounces@mailman12.u.washington.edu] On Behalf Of Walton, Vicki Sent: Wednesday, December 04, 2019 12:35 PM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens And, I learned using the flash utility also resets the time on the pens. I have been doing this part manually with the settings in the back of the book. The flash utility is much fast even though I find it fun to do. But we have 36 pens and it is better to have it done in one shot. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Auston Stamm Sent: Wednesday, December 04, 2019 9:13 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Thank you for the info about the Smartpen Flash Utility. Previously, I have been clearing each of the Smartpens. I archive all the notebooks/audio content. I then click on the Reset option in Echo Desktop to clear the profile from the smartpen. I think the Smartpen Flash Utility should be faster than doing this manually. --------------------- Auston Stamm he / him / his Coordinator Accessibility & Assistive Technology Student Disability Services Occupational Therapist Registered/Licensed Saint Mary's College of California 1928 St. Mary's Road P.O. Box 3326 Moraga, CA 94575-3260 Filippi Academic Hall, Suite 190 Office: (925) 631-5071 Email: abs13@stmarys-ca.edu On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler > wrote: So when you archive the notebook, you're able to have Echo Desktop save it as a PDF? I'm setting up a process for our student workers to do this since I'm a screen reader user and the app has accessibility issues. On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki > wrote: Robert, Since some of our students want their notes after the quarter is done, we use the Livescribe/Echo Desktop to extra the notes into a PDF format with the audio and then send the notes to the student through Canvas. We do not give them the notes from the notebooks as there will be no audio with them. We also use this application to archive and save the notes. We keep the notes in the archived format and throw the actual notes away and reuse the book until it is done. This way we have copy and proof of what student had and what quarter/year. Plus, we also have the sheet that they signed and agree to the terms of use. We try to keep thorough records. I rename the notes before archiving them to the students name, quarter and year, then I archive them and then I do the flash utility cleaning. I do not know if not archiving first makes a difference. Before we started using the flash utility, I would always archive them as that is how I thought they got totally cleaned off. And, since we do all the archiving and managing of the pens, we have done that from the beginning. Since just recently, I found out we need to use the flash utility, too, to make sure it is totally cleaned off. And, this is what the rep told me to do, first archive, then use the flash utility. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Wednesday, December 04, 2019 6:49 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Is it necessary to archive it first, though? We have a statement that informs students that, upon turning in equipment, it gets wiped, so they're responsible for archiving themselves. In fact, the student worker computers only have the smartpen flash utility installed. Should this be OK, or do I have to install Echo Desktop and make archiving the pen the first step before wiping it with the flash utility? Robert On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki > wrote: Oh Robert, I had an extensive email/phone call/ remote assistance to get this right recently. It took some time to get an answer to this problem. I finally found the right person at Livescribe and he spent a significant amount of time helping me. After you archive the pen, you use the Smartpen Flash Utility and completely clean it off. It only cleans off the pen it does not reset it to factory. It is called master reset but it won?t delete anything but the contents. I found lots of audio left over on the pen even though I archived it after each quarter. So, this now cleans it all off. Once you start the utility, and the pen shows up (in blue), use the Ctrl key and click on the green ?Firmware and all the Letter/numbers are (red box). [cid:image008.jpg@01D5AA89.2892F9E0] Another window will pop up and ask if you want to master reset, click Yes. I also found this step will also set the time right for you if that needs to be changed. [cid:image009.jpg@01D5AA89.2892F9E0] The utility application is not updated but the firmware is updated through their server so he said it did not have to worry about what utility to use. I would say try to find the latest version, though. Now, on some pens, it wanted to me install an update again so I do that too and that is normal. I hope this helps? This has been a problem for us for some time and I am so happy I finally found the right person to help me get it right. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Tuesday, December 03, 2019 1:10 PM To: Access Technology Higher Education Network > Subject: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Hello, I found some instructions on the Livescribe web site to do this, with a firmware update utility, but they do not seem to be the most accurate. What is the best way to reset an Echo Smart Pen once it is returned by a student? By this I mean clearing all data and resetting to factory defaults. Thanks, Robert -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 646 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image009.jpg Type: image/jpeg Size: 7219 bytes Desc: image009.jpg URL: From docconversion at admin.umass.edu Wed Dec 4 10:04:45 2019 From: docconversion at admin.umass.edu (Document Conversion Coordinator) Date: Wed Dec 4 10:04:56 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: Message-ID: <1aaac02b02e746adac1483d28432a6b5@admin.umass.edu> Hello Erik, I was hoping to reactivate smart pens stuck in Recovery mode through a reset. I am using a PC but don?t get have the ?reset? option under tools>smart pen. Thanks Monika From: athen-list [mailto:athen-list-bounces@mailman12.u.washington.edu] On Behalf Of Erik Ferguson Sent: Wednesday, December 04, 2019 12:48 PM To: Access Technology Higher Education Network Subject: Re: [Athen] Resetting Smart Pens On PC, I don't require the flash utility. Unless Echo Desktop has changed (entirely possible!) I go to tools>smart pen> reset, a factory reset is performed at that time, everything is erased and the tutorial pages and recipe recording are automatically reloaded. You can right click and archive notebooks if you prefer, and then right click and delete from the archive column but I find a factory reset is faster. I've made the mistake before, of doing a whole batch using the nav menu, going to paper replay, delete all sessions. This method is quick but the problem is, the recordings are erased but all pages are retained. Oops. On mac< I do use the Flash utility, hit left ctrl click on customer service, click on reset and yes I've talked to customer support already, and then the reset proceeds. Its historically been really simple. We will see when I go to do the Fall batch if things have changed a bunch and then I'll check back here. All Best, Erik On Wed, Dec 4, 2019 at 9:37 AM Walton, Vicki > wrote: And, I learned using the flash utility also resets the time on the pens. I have been doing this part manually with the settings in the back of the book. The flash utility is much fast even though I find it fun to do. But we have 36 pens and it is better to have it done in one shot. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Auston Stamm Sent: Wednesday, December 04, 2019 9:13 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Thank you for the info about the Smartpen Flash Utility. Previously, I have been clearing each of the Smartpens. I archive all the notebooks/audio content. I then click on the Reset option in Echo Desktop to clear the profile from the smartpen. I think the Smartpen Flash Utility should be faster than doing this manually. --------------------- Auston Stamm he / him / his Coordinator Accessibility & Assistive Technology Student Disability Services Occupational Therapist Registered/Licensed Saint Mary's College of California 1928 St. Mary's Road P.O. Box 3326 Moraga, CA 94575-3260 Filippi Academic Hall, Suite 190 Office: (925) 631-5071 Email: abs13@stmarys-ca.edu On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler > wrote: So when you archive the notebook, you're able to have Echo Desktop save it as a PDF? I'm setting up a process for our student workers to do this since I'm a screen reader user and the app has accessibility issues. On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki > wrote: Robert, Since some of our students want their notes after the quarter is done, we use the Livescribe/Echo Desktop to extra the notes into a PDF format with the audio and then send the notes to the student through Canvas. We do not give them the notes from the notebooks as there will be no audio with them. We also use this application to archive and save the notes. We keep the notes in the archived format and throw the actual notes away and reuse the book until it is done. This way we have copy and proof of what student had and what quarter/year. Plus, we also have the sheet that they signed and agree to the terms of use. We try to keep thorough records. I rename the notes before archiving them to the students name, quarter and year, then I archive them and then I do the flash utility cleaning. I do not know if not archiving first makes a difference. Before we started using the flash utility, I would always archive them as that is how I thought they got totally cleaned off. And, since we do all the archiving and managing of the pens, we have done that from the beginning. Since just recently, I found out we need to use the flash utility, too, to make sure it is totally cleaned off. And, this is what the rep told me to do, first archive, then use the flash utility. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Wednesday, December 04, 2019 6:49 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Is it necessary to archive it first, though? We have a statement that informs students that, upon turning in equipment, it gets wiped, so they're responsible for archiving themselves. In fact, the student worker computers only have the smartpen flash utility installed. Should this be OK, or do I have to install Echo Desktop and make archiving the pen the first step before wiping it with the flash utility? Robert On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki > wrote: Oh Robert, I had an extensive email/phone call/ remote assistance to get this right recently. It took some time to get an answer to this problem. I finally found the right person at Livescribe and he spent a significant amount of time helping me. After you archive the pen, you use the Smartpen Flash Utility and completely clean it off. It only cleans off the pen it does not reset it to factory. It is called master reset but it won?t delete anything but the contents. I found lots of audio left over on the pen even though I archived it after each quarter. So, this now cleans it all off. Once you start the utility, and the pen shows up (in blue), use the Ctrl key and click on the green ?Firmware and all the Letter/numbers are (red box). [cid:image008.jpg@01D5AAA3.659F0850] Another window will pop up and ask if you want to master reset, click Yes. I also found this step will also set the time right for you if that needs to be changed. [cid:image009.jpg@01D5AAA3.659F0850] The utility application is not updated but the firmware is updated through their server so he said it did not have to worry about what utility to use. I would say try to find the latest version, though. Now, on some pens, it wanted to me install an update again so I do that too and that is normal. I hope this helps? This has been a problem for us for some time and I am so happy I finally found the right person to help me get it right. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Tuesday, December 03, 2019 1:10 PM To: Access Technology Higher Education Network > Subject: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Hello, I found some instructions on the Livescribe web site to do this, with a firmware update utility, but they do not seem to be the most accurate. What is the best way to reset an Echo Smart Pen once it is returned by a student? By this I mean clearing all data and resetting to factory defaults. Thanks, Robert -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Erik Ferguson Alternative Media Technician PCC Disability Services Assistive Technology Team Contact us for questions and support at: Phone: 971-722-TECH (971-722-8324) access-tech-group@pcc.edu Please Note: I am not in office Tuesday or Thursday. For immediate response please use the email and number listed in signature above. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 646 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 1013 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 882 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 732 bytes Desc: image005.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.png Type: image/png Size: 815 bytes Desc: image006.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.png Type: image/png Size: 3926 bytes Desc: image007.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image008.jpg Type: image/jpeg Size: 28437 bytes Desc: image008.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image009.jpg Type: image/jpeg Size: 7219 bytes Desc: image009.jpg URL: From docconversion at admin.umass.edu Wed Dec 4 10:05:33 2019 From: docconversion at admin.umass.edu (Document Conversion Coordinator) Date: Wed Dec 4 10:05:39 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: <193936c1f1a84d63b12935361eb0d76f@admin.umass.edu> Message-ID: Thanks, Vicki. Monika From: athen-list [mailto:athen-list-bounces@mailman12.u.washington.edu] On Behalf Of Walton, Vicki Sent: Wednesday, December 04, 2019 12:57 PM To: Access Technology Higher Education Network Subject: Re: [Athen] Resetting Smart Pens Manual Windows smartpen firmware update utility Use the link above and it is in the documentation. This is the latest version, at least that I know of. As I mentioned in an earlier post, the app is not always updated but the contents the pen needs gets updated by the server when you start it. That is what the LS rep told me as I had asked him about it. I had this utility to update the pens firmware but just recently found it is also used to clean the pens completely. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Document Conversion Coordinator Sent: Wednesday, December 04, 2019 9:42 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Hello Vicki, Thanks for sharing this. I must be missing something. How does one get to the flash utility? Monika From: athen-list [mailto:athen-list-bounces@mailman12.u.washington.edu] On Behalf Of Walton, Vicki Sent: Wednesday, December 04, 2019 12:35 PM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens And, I learned using the flash utility also resets the time on the pens. I have been doing this part manually with the settings in the back of the book. The flash utility is much fast even though I find it fun to do. But we have 36 pens and it is better to have it done in one shot. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Auston Stamm Sent: Wednesday, December 04, 2019 9:13 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Thank you for the info about the Smartpen Flash Utility. Previously, I have been clearing each of the Smartpens. I archive all the notebooks/audio content. I then click on the Reset option in Echo Desktop to clear the profile from the smartpen. I think the Smartpen Flash Utility should be faster than doing this manually. --------------------- Auston Stamm he / him / his Coordinator Accessibility & Assistive Technology Student Disability Services Occupational Therapist Registered/Licensed Saint Mary's College of California 1928 St. Mary's Road P.O. Box 3326 Moraga, CA 94575-3260 Filippi Academic Hall, Suite 190 Office: (925) 631-5071 Email: abs13@stmarys-ca.edu On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler > wrote: So when you archive the notebook, you're able to have Echo Desktop save it as a PDF? I'm setting up a process for our student workers to do this since I'm a screen reader user and the app has accessibility issues. On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki > wrote: Robert, Since some of our students want their notes after the quarter is done, we use the Livescribe/Echo Desktop to extra the notes into a PDF format with the audio and then send the notes to the student through Canvas. We do not give them the notes from the notebooks as there will be no audio with them. We also use this application to archive and save the notes. We keep the notes in the archived format and throw the actual notes away and reuse the book until it is done. This way we have copy and proof of what student had and what quarter/year. Plus, we also have the sheet that they signed and agree to the terms of use. We try to keep thorough records. I rename the notes before archiving them to the students name, quarter and year, then I archive them and then I do the flash utility cleaning. I do not know if not archiving first makes a difference. Before we started using the flash utility, I would always archive them as that is how I thought they got totally cleaned off. And, since we do all the archiving and managing of the pens, we have done that from the beginning. Since just recently, I found out we need to use the flash utility, too, to make sure it is totally cleaned off. And, this is what the rep told me to do, first archive, then use the flash utility. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Wednesday, December 04, 2019 6:49 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Is it necessary to archive it first, though? We have a statement that informs students that, upon turning in equipment, it gets wiped, so they're responsible for archiving themselves. In fact, the student worker computers only have the smartpen flash utility installed. Should this be OK, or do I have to install Echo Desktop and make archiving the pen the first step before wiping it with the flash utility? Robert On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki > wrote: Oh Robert, I had an extensive email/phone call/ remote assistance to get this right recently. It took some time to get an answer to this problem. I finally found the right person at Livescribe and he spent a significant amount of time helping me. After you archive the pen, you use the Smartpen Flash Utility and completely clean it off. It only cleans off the pen it does not reset it to factory. It is called master reset but it won?t delete anything but the contents. I found lots of audio left over on the pen even though I archived it after each quarter. So, this now cleans it all off. Once you start the utility, and the pen shows up (in blue), use the Ctrl key and click on the green ?Firmware and all the Letter/numbers are (red box). [cid:image008.jpg@01D5AAA3.82974300] Another window will pop up and ask if you want to master reset, click Yes. I also found this step will also set the time right for you if that needs to be changed. [cid:image009.jpg@01D5AAA3.82974300] The utility application is not updated but the firmware is updated through their server so he said it did not have to worry about what utility to use. I would say try to find the latest version, though. Now, on some pens, it wanted to me install an update again so I do that too and that is normal. I hope this helps? This has been a problem for us for some time and I am so happy I finally found the right person to help me get it right. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Tuesday, December 03, 2019 1:10 PM To: Access Technology Higher Education Network > Subject: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Hello, I found some instructions on the Livescribe web site to do this, with a firmware update utility, but they do not seem to be the most accurate. What is the best way to reset an Echo Smart Pen once it is returned by a student? By this I mean clearing all data and resetting to factory defaults. Thanks, Robert -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 646 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image009.jpg Type: image/jpeg Size: 7219 bytes Desc: image009.jpg URL: From erik.ferguson at pcc.edu Wed Dec 4 10:15:33 2019 From: erik.ferguson at pcc.edu (Erik Ferguson) Date: Wed Dec 4 10:16:03 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: <1aaac02b02e746adac1483d28432a6b5@admin.umass.edu> References: <1aaac02b02e746adac1483d28432a6b5@admin.umass.edu> Message-ID: I've had that happen. Its not great. Let me weed through my processes and see what I can find. I am on a mac today and dont have access to a PC with Echo Desktop so its hard to poke around. On Mac you have to hit left CTRL (I think, Im working on a mac with a PC keyboard so the muscle memory is a bit scrambled :)) to get the reset options to show up. Its sounds really ridiculous but I've had luck unplugging and replugging the micro usb from the pen multiple times to get the pen to show up in the menus. Is it recognizing the pen at all? It shouldn't be so fidgety and unscientific but it has been. Sorry I can't be more specific I'll try to be more thorough in a bit. On Wed, Dec 4, 2019 at 10:08 AM Document Conversion Coordinator < docconversion@admin.umass.edu> wrote: > Hello Erik, > > I was hoping to reactivate smart pens stuck in Recovery mode through a > reset. I am using a PC but don?t get have the ?reset? option under > tools>smart pen. > > > > Thanks > > Monika > > > > *From:* athen-list [mailto:athen-list-bounces@mailman12.u.washington.edu] *On > Behalf Of *Erik Ferguson > *Sent:* Wednesday, December 04, 2019 12:48 PM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* Re: [Athen] Resetting Smart Pens > > > > On PC, I don't require the flash utility. Unless Echo Desktop has changed > (entirely possible!) I go to tools>smart pen> reset, a factory reset is > performed at that time, everything is erased and the tutorial pages and > recipe recording are automatically reloaded. > > You can right click and archive notebooks if you prefer, and then right > click and delete from the archive column but I find a factory reset is > faster. > > > > I've made the mistake before, of doing a whole batch using the nav menu, > going to paper replay, delete all sessions. This method is quick but the > problem is, the recordings are erased but all pages are retained. Oops. > > > > On mac< I do use the Flash utility, hit left ctrl click on customer > service, click on reset and yes I've talked to customer support already, > and then the reset proceeds. > > > > Its historically been really simple. We will see when I go to do the Fall > batch if things have changed a bunch and then I'll check back here. > > > > All Best, > > > > Erik > > > > On Wed, Dec 4, 2019 at 9:37 AM Walton, Vicki > wrote: > > And, I learned using the flash utility also resets the time on the pens. > I have been doing this part manually with the settings in the back of the > book. The flash utility is much fast even though I find it fun to do. But > we have 36 pens and it is better to have it done in one shot. > > > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Auston Stamm > *Sent:* Wednesday, December 04, 2019 9:13 AM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* Re: [Athen] Resetting Smart Pens > > > > *CAUTION:* This email originated outside Columbia Basin College. Do not > click links or open attachments unless you know the content is safe. > Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu > . > > Thank you for the info about the Smartpen Flash Utility. Previously, I > have been clearing each of the Smartpens. I archive all the notebooks/audio > content. I then click on the Reset option in Echo Desktop to clear the > profile from the smartpen. I think the Smartpen Flash Utility should be > faster than doing this manually. > > > > *---------------------* > > *Auston Stamm* > > *he / him / his* > > Coordinator Accessibility & Assistive Technology > > Student Disability Services > > Occupational Therapist Registered/Licensed > > > > Saint Mary's College of California > > 1928 St. Mary's Road > > P.O. Box 3326 > > Moraga, CA 94575-3260 > > > > Filippi Academic Hall, Suite 190 > > Office: (925) 631-5071 > > Email: abs13@stmarys-ca.edu > > > > > > On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler > wrote: > > So when you archive the notebook, you're able to have Echo Desktop save it > as a PDF? I'm setting up a process for our student workers to do this > since I'm a screen reader user and the app has accessibility issues. > > > > > > On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki > wrote: > > Robert, > > > > Since some of our students want their notes after the quarter is done, we > use the *Livescribe*/Echo Desktop to extra the notes into a PDF format > with the audio and then send the notes to the student through Canvas. We do > not give them the notes from the notebooks as there will be no audio with > them. We also use this application to archive and save the notes. > > > > We keep the notes in the archived format and throw the actual notes away > and reuse the book until it is done. This way we have copy and proof of > what student had and what quarter/year. Plus, we also have the sheet that > they signed and agree to the terms of use. We try to keep thorough > records. I rename the notes before archiving them to the students name, > quarter and year, then I archive them and then I do the flash utility > cleaning. > > > > I do not know if not archiving first makes a difference. Before we started > using the flash utility, I would always archive them as that is how I > thought they got totally cleaned off. And, since we do all the archiving > and managing of the pens, we have done that from the beginning. Since just > recently, I found out we need to use the flash utility, too, to make sure > it is totally cleaned off. And, this is what the rep told me to do, first > archive, then use the flash utility. > > > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Robert Spangler > *Sent:* Wednesday, December 04, 2019 6:49 AM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* Re: [Athen] Resetting Smart Pens > > > > *CAUTION:* This email originated outside Columbia Basin College. Do not > click links or open attachments unless you know the content is safe. > Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu > . > > Is it necessary to archive it first, though? We have a statement that > informs students that, upon turning in equipment, it gets wiped, so they're > responsible for archiving themselves. In fact, the student worker > computers only have the smartpen flash utility installed. Should this be > OK, or do I have to install Echo Desktop and make archiving the pen the > first step before wiping it with the flash utility? > > > > Robert > > > > > > On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki > wrote: > > Oh Robert, I had an extensive email/phone call/ remote assistance to get > this right recently. It took some time to get an answer to this problem. I > finally found the right person at Livescribe and he spent a significant > amount of time helping me. > > > > After you archive the pen, you use the *Smartpen Flash Utility* and > completely clean it off. It only cleans off the pen it does not reset it to > factory. It is called master reset but it won?t delete anything but the > contents. I found lots of audio left over on the pen even though I archived > it after each quarter. So, this now cleans it all off. > > > > Once you start the utility, and the pen shows up (in blue), use the Ctrl > key and click on the green ?Firmware and all the Letter/numbers are (red > box). > > > > > > Another window will pop up and ask if you want to master reset, click > Yes. I also found this step will also set the time right for you if that > needs to be changed. > > > > > > The utility application is not updated but the firmware is updated through > their server so he said it did not have to worry about what utility to use. > I would say try to find the latest version, though. > > > > Now, on some pens, it wanted to me install an update again so I do that > too and that is normal. > > > > I hope this helps? This has been a problem for us for some time and I am > so happy I finally found the right person to help me get it right. > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Robert Spangler > *Sent:* Tuesday, December 03, 2019 1:10 PM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* [Athen] Resetting Smart Pens > > > > *CAUTION:* This email originated outside Columbia Basin College. Do not > click links or open attachments unless you know the content is safe. > Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu > . > > Hello, I found some instructions on the Livescribe web site to do this, > with a firmware update utility, but they do not seem to be the most > accurate. > > > > What is the best way to reset an Echo Smart Pen once it is returned by a > student? By this I mean clearing all data and resetting to factory > defaults. > > > > Thanks, > > Robert > > > > > -- > > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > > Fax: 937-229-3270 > > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > > Web Site: http://go.udayton.edu/learning > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > > > -- > > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > > Fax: 937-229-3270 > > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > > Web Site: http://go.udayton.edu/learning > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > > > -- > > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > > Fax: 937-229-3270 > > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > > Web Site: http://go.udayton.edu/learning > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > > > -- > > Erik Ferguson > > Alternative Media Technician > > PCC Disability Services Assistive Technology Team > > Contact us for questions and support at: > > Phone: 971-722-TECH (971-722-8324) > > access-tech-group@pcc.edu > > *Please Note: I am not in office Tuesday or Thursday. For immediate > response please use the email and number listed in signature above.* > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > -- Erik Ferguson Alternative Media Technician PCC Disability Services Assistive Technology Team Contact us for questions and support at: Phone: 971-722-TECH (971-722-8324) access-tech-group@pcc.edu *Please Note: I am not in office Tuesday or Thursday. For immediate response please use the email and number listed in signature above.* -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image008.jpg Type: image/jpeg Size: 28437 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image009.jpg Type: image/jpeg Size: 7219 bytes Desc: not available URL: From vwalton at columbiabasin.edu Wed Dec 4 10:17:27 2019 From: vwalton at columbiabasin.edu (Walton, Vicki) Date: Wed Dec 4 10:17:38 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: Message-ID: Erik, That may work, too. I am just doing what I was told by the LS rep. I felt confident he was telling me the right information. I initially connected with them as we had a pen that was not being recognized in LS Desktop. As we were talking, he tried to get me to move to Echo Desktop and I told him why I didn?t want to. I had connected with them on a previous issue of when I saved the notes, not all of the audio was being exported with the PDF. He looked at my previous troubleshooting ticket in their system and told me I did not get the help I needed (and that was true so I gave up trying to use Echo desktop) and he wanted to make sure this was fixed and we were helped properly. He told me the reason there was a problem was the audio in the notes was not being totally cleaned off the pen so all notes with that same book number was overlapping with the current notes and that prevented it from being added to the PDF when trying to save their notes for the student. We do not keep track of what book went with what pen. I felt we were cleaning them off so it didn?t matter. He did say that if the pen was cleaned properly, that it would not matter. Now that we know the saving to PDF will work, I still like LS Desktop. I will try your process a few time to see how that works but for now I am sticking with what he told me. We have so many students wanting their notes and I don?t want to mess them up. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list On Behalf Of Erik Ferguson Sent: Wednesday, December 04, 2019 9:48 AM To: Access Technology Higher Education Network Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. On PC, I don't require the flash utility. Unless Echo Desktop has changed (entirely possible!) I go to tools>smart pen> reset, a factory reset is performed at that time, everything is erased and the tutorial pages and recipe recording are automatically reloaded. You can right click and archive notebooks if you prefer, and then right click and delete from the archive column but I find a factory reset is faster. I've made the mistake before, of doing a whole batch using the nav menu, going to paper replay, delete all sessions. This method is quick but the problem is, the recordings are erased but all pages are retained. Oops. On mac< I do use the Flash utility, hit left ctrl click on customer service, click on reset and yes I've talked to customer support already, and then the reset proceeds. Its historically been really simple. We will see when I go to do the Fall batch if things have changed a bunch and then I'll check back here. All Best, Erik On Wed, Dec 4, 2019 at 9:37 AM Walton, Vicki > wrote: And, I learned using the flash utility also resets the time on the pens. I have been doing this part manually with the settings in the back of the book. The flash utility is much fast even though I find it fun to do. But we have 36 pens and it is better to have it done in one shot. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Auston Stamm Sent: Wednesday, December 04, 2019 9:13 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Thank you for the info about the Smartpen Flash Utility. Previously, I have been clearing each of the Smartpens. I archive all the notebooks/audio content. I then click on the Reset option in Echo Desktop to clear the profile from the smartpen. I think the Smartpen Flash Utility should be faster than doing this manually. --------------------- Auston Stamm he / him / his Coordinator Accessibility & Assistive Technology Student Disability Services Occupational Therapist Registered/Licensed Saint Mary's College of California 1928 St. Mary's Road P.O. Box 3326 Moraga, CA 94575-3260 Filippi Academic Hall, Suite 190 Office: (925) 631-5071 Email: abs13@stmarys-ca.edu On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler > wrote: So when you archive the notebook, you're able to have Echo Desktop save it as a PDF? I'm setting up a process for our student workers to do this since I'm a screen reader user and the app has accessibility issues. On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki > wrote: Robert, Since some of our students want their notes after the quarter is done, we use the Livescribe/Echo Desktop to extra the notes into a PDF format with the audio and then send the notes to the student through Canvas. We do not give them the notes from the notebooks as there will be no audio with them. We also use this application to archive and save the notes. We keep the notes in the archived format and throw the actual notes away and reuse the book until it is done. This way we have copy and proof of what student had and what quarter/year. Plus, we also have the sheet that they signed and agree to the terms of use. We try to keep thorough records. I rename the notes before archiving them to the students name, quarter and year, then I archive them and then I do the flash utility cleaning. I do not know if not archiving first makes a difference. Before we started using the flash utility, I would always archive them as that is how I thought they got totally cleaned off. And, since we do all the archiving and managing of the pens, we have done that from the beginning. Since just recently, I found out we need to use the flash utility, too, to make sure it is totally cleaned off. And, this is what the rep told me to do, first archive, then use the flash utility. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Wednesday, December 04, 2019 6:49 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Is it necessary to archive it first, though? We have a statement that informs students that, upon turning in equipment, it gets wiped, so they're responsible for archiving themselves. In fact, the student worker computers only have the smartpen flash utility installed. Should this be OK, or do I have to install Echo Desktop and make archiving the pen the first step before wiping it with the flash utility? Robert On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki > wrote: Oh Robert, I had an extensive email/phone call/ remote assistance to get this right recently. It took some time to get an answer to this problem. I finally found the right person at Livescribe and he spent a significant amount of time helping me. After you archive the pen, you use the Smartpen Flash Utility and completely clean it off. It only cleans off the pen it does not reset it to factory. It is called master reset but it won?t delete anything but the contents. I found lots of audio left over on the pen even though I archived it after each quarter. So, this now cleans it all off. Once you start the utility, and the pen shows up (in blue), use the Ctrl key and click on the green ?Firmware and all the Letter/numbers are (red box). [cid:image009.jpg@01D5AA8B.FCC1C0F0] Another window will pop up and ask if you want to master reset, click Yes. I also found this step will also set the time right for you if that needs to be changed. [cid:image011.jpg@01D5AA8B.FCC1C0F0] The utility application is not updated but the firmware is updated through their server so he said it did not have to worry about what utility to use. I would say try to find the latest version, though. Now, on some pens, it wanted to me install an update again so I do that too and that is normal. I hope this helps? This has been a problem for us for some time and I am so happy I finally found the right person to help me get it right. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Tuesday, December 03, 2019 1:10 PM To: Access Technology Higher Education Network > Subject: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Hello, I found some instructions on the Livescribe web site to do this, with a firmware update utility, but they do not seem to be the most accurate. What is the best way to reset an Echo Smart Pen once it is returned by a student? By this I mean clearing all data and resetting to factory defaults. Thanks, Robert -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Erik Ferguson Alternative Media Technician PCC Disability Services Assistive Technology Team Contact us for questions and support at: Phone: 971-722-TECH (971-722-8324) access-tech-group@pcc.edu Please Note: I am not in office Tuesday or Thursday. For immediate response please use the email and number listed in signature above. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 646 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 1013 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 882 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 732 bytes Desc: image005.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.png Type: image/png Size: 815 bytes Desc: image006.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.png Type: image/png Size: 3926 bytes Desc: image007.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image009.jpg Type: image/jpeg Size: 49514 bytes Desc: image009.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image011.jpg Type: image/jpeg Size: 12120 bytes Desc: image011.jpg URL: From vwalton at columbiabasin.edu Wed Dec 4 10:35:38 2019 From: vwalton at columbiabasin.edu (Walton, Vicki) Date: Wed Dec 4 10:36:07 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: Message-ID: Erik, I just got a pen back as it is our end of the quarter. In Livescribe Desktop, there is setting called revert. It takes it back to factory settings. I get that this may be the same. I do like how the flash utility sets the time for me on the pen, too. Not sure if the ?revert? will do that? Do you know? I did not try the revert on this pen. I?m sort of worried now. But I do get that it might be the same process. I just want to make sure the pen is cleaned. If we never did the PDFs, I might not care as much. But, we do so many I need to make sure the pen is cleaned totally so the notes are working for the student when they get them. I am also thinking the flash utility will update the pen to the current ?whatever? it needs so that is also a good thing. Thank you for your input. If I do try the revert, I will share it here of my findings. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list On Behalf Of Erik Ferguson Sent: Wednesday, December 04, 2019 9:48 AM To: Access Technology Higher Education Network Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. On PC, I don't require the flash utility. Unless Echo Desktop has changed (entirely possible!) I go to tools>smart pen> reset, a factory reset is performed at that time, everything is erased and the tutorial pages and recipe recording are automatically reloaded. You can right click and archive notebooks if you prefer, and then right click and delete from the archive column but I find a factory reset is faster. I've made the mistake before, of doing a whole batch using the nav menu, going to paper replay, delete all sessions. This method is quick but the problem is, the recordings are erased but all pages are retained. Oops. On mac< I do use the Flash utility, hit left ctrl click on customer service, click on reset and yes I've talked to customer support already, and then the reset proceeds. Its historically been really simple. We will see when I go to do the Fall batch if things have changed a bunch and then I'll check back here. All Best, Erik On Wed, Dec 4, 2019 at 9:37 AM Walton, Vicki > wrote: And, I learned using the flash utility also resets the time on the pens. I have been doing this part manually with the settings in the back of the book. The flash utility is much fast even though I find it fun to do. But we have 36 pens and it is better to have it done in one shot. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Auston Stamm Sent: Wednesday, December 04, 2019 9:13 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Thank you for the info about the Smartpen Flash Utility. Previously, I have been clearing each of the Smartpens. I archive all the notebooks/audio content. I then click on the Reset option in Echo Desktop to clear the profile from the smartpen. I think the Smartpen Flash Utility should be faster than doing this manually. --------------------- Auston Stamm he / him / his Coordinator Accessibility & Assistive Technology Student Disability Services Occupational Therapist Registered/Licensed Saint Mary's College of California 1928 St. Mary's Road P.O. Box 3326 Moraga, CA 94575-3260 Filippi Academic Hall, Suite 190 Office: (925) 631-5071 Email: abs13@stmarys-ca.edu On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler > wrote: So when you archive the notebook, you're able to have Echo Desktop save it as a PDF? I'm setting up a process for our student workers to do this since I'm a screen reader user and the app has accessibility issues. On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki > wrote: Robert, Since some of our students want their notes after the quarter is done, we use the Livescribe/Echo Desktop to extra the notes into a PDF format with the audio and then send the notes to the student through Canvas. We do not give them the notes from the notebooks as there will be no audio with them. We also use this application to archive and save the notes. We keep the notes in the archived format and throw the actual notes away and reuse the book until it is done. This way we have copy and proof of what student had and what quarter/year. Plus, we also have the sheet that they signed and agree to the terms of use. We try to keep thorough records. I rename the notes before archiving them to the students name, quarter and year, then I archive them and then I do the flash utility cleaning. I do not know if not archiving first makes a difference. Before we started using the flash utility, I would always archive them as that is how I thought they got totally cleaned off. And, since we do all the archiving and managing of the pens, we have done that from the beginning. Since just recently, I found out we need to use the flash utility, too, to make sure it is totally cleaned off. And, this is what the rep told me to do, first archive, then use the flash utility. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Wednesday, December 04, 2019 6:49 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Is it necessary to archive it first, though? We have a statement that informs students that, upon turning in equipment, it gets wiped, so they're responsible for archiving themselves. In fact, the student worker computers only have the smartpen flash utility installed. Should this be OK, or do I have to install Echo Desktop and make archiving the pen the first step before wiping it with the flash utility? Robert On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki > wrote: Oh Robert, I had an extensive email/phone call/ remote assistance to get this right recently. It took some time to get an answer to this problem. I finally found the right person at Livescribe and he spent a significant amount of time helping me. After you archive the pen, you use the Smartpen Flash Utility and completely clean it off. It only cleans off the pen it does not reset it to factory. It is called master reset but it won?t delete anything but the contents. I found lots of audio left over on the pen even though I archived it after each quarter. So, this now cleans it all off. Once you start the utility, and the pen shows up (in blue), use the Ctrl key and click on the green ?Firmware and all the Letter/numbers are (red box). [cid:image012.jpg@01D5AA8E.8739D590] Another window will pop up and ask if you want to master reset, click Yes. I also found this step will also set the time right for you if that needs to be changed. [cid:image013.jpg@01D5AA8E.8739D590] The utility application is not updated but the firmware is updated through their server so he said it did not have to worry about what utility to use. I would say try to find the latest version, though. Now, on some pens, it wanted to me install an update again so I do that too and that is normal. I hope this helps? This has been a problem for us for some time and I am so happy I finally found the right person to help me get it right. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Tuesday, December 03, 2019 1:10 PM To: Access Technology Higher Education Network > Subject: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Hello, I found some instructions on the Livescribe web site to do this, with a firmware update utility, but they do not seem to be the most accurate. What is the best way to reset an Echo Smart Pen once it is returned by a student? By this I mean clearing all data and resetting to factory defaults. Thanks, Robert -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Erik Ferguson Alternative Media Technician PCC Disability Services Assistive Technology Team Contact us for questions and support at: Phone: 971-722-TECH (971-722-8324) access-tech-group@pcc.edu Please Note: I am not in office Tuesday or Thursday. For immediate response please use the email and number listed in signature above. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 646 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 1013 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 882 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 732 bytes Desc: image005.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.png Type: image/png Size: 815 bytes Desc: image006.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.png Type: image/png Size: 3926 bytes Desc: image007.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image012.jpg Type: image/jpeg Size: 49411 bytes Desc: image012.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image013.jpg Type: image/jpeg Size: 12120 bytes Desc: image013.jpg URL: From schwarte at purdue.edu Wed Dec 4 10:44:43 2019 From: schwarte at purdue.edu (Schwarte, David M.) Date: Wed Dec 4 10:45:13 2019 Subject: [Athen] Have you had issues with JAWS authentication using site license? In-Reply-To: References: Message-ID: Hello Khaleel, We have not had difficulty with our JAWS server for a few years, but we did have some trouble when JAWS shared the server with other Sintenel servers, such as those for AutoCad and SPSS. Once we moved the JAWS server to a machine that does not share with other Sintenel servers the problems went away. David Schwarte From: athen-list On Behalf Of Khaleel Eksheir Sent: Tuesday, December 3, 2019 10:22 AM To: athen-list@u.washington.edu Subject: [Athen] Have you had issues with JAWS authentication using site license? Hello, We have been having an issue with JAWS licenses. JAWS authenticate with the server license but we?ve had issues authenticating multiple times this year. Each time we had to restart the server license. I was wondering if this issue is appearing for other institutes. Please, let me know if you had a bad experience with JAWS authentication using site license servers. Thank you, Khaleel Khaleel Eksheir, MSc.ESM | Assistive Technology Specialist UNC Charlotte | Fretwell 230Q | Office of Disability Services 9201 University City Blvd. | Charlotte, NC 28223 Phone: (704) 687-0042 | Fax: (704) 687-1395 khaleel.eksheir@uncc.edu | Free/Busy Calendar | http://www.ds.uncc.edu [Image removed by sender.] If you are not the intended recipient of this transmission or a person responsible for delivering it to the intended recipient, any disclosure, copying, distribution, or other use of any of the information in this transmission is strictly prohibited. If you have received this transmission in error, please notify me immediately by reply e-mail or by telephone at 704-687-0042. Thank you -------------------------------------------------------------------------------------------------------------------------------------------------------------------- -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: ~WRD000.jpg Type: image/jpeg Size: 823 bytes Desc: ~WRD000.jpg URL: From erik.ferguson at pcc.edu Wed Dec 4 10:56:21 2019 From: erik.ferguson at pcc.edu (Erik Ferguson) Date: Wed Dec 4 10:57:03 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: Message-ID: I revert and then set the time with the student during training on how to use the paper tools. Its great how will all do things differently. Its a good way to learn. Thanks all. On Wed, Dec 4, 2019 at 10:39 AM Walton, Vicki wrote: > Erik, > > > > I just got a pen back as it is our end of the quarter. In Livescribe > Desktop, there is setting called revert. It takes it back to factory > settings. I get that this may be the same. I do like how the flash utility > sets the time for me on the pen, too. Not sure if the ?revert? will do > that? Do you know? > > > > I did not try the revert on this pen. I?m sort of worried now. But I do > get that it might be the same process. I just want to make sure the pen is > cleaned. If we never did the PDFs, I might not care as much. But, we do so > many I need to make sure the pen is cleaned totally so the notes are > working for the student when they get them. I am also thinking the flash > utility will update the pen to the current ?whatever? it needs so that is > also a good thing. > > > > Thank you for your input. If I do try the revert, I will share it here of > my findings. > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Erik Ferguson > *Sent:* Wednesday, December 04, 2019 9:48 AM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* Re: [Athen] Resetting Smart Pens > > > > *CAUTION:* This email originated outside Columbia Basin College. Do not > click links or open attachments unless you know the content is safe. > Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu > . > > On PC, I don't require the flash utility. Unless Echo Desktop has changed > (entirely possible!) I go to tools>smart pen> reset, a factory reset is > performed at that time, everything is erased and the tutorial pages and > recipe recording are automatically reloaded. > > You can right click and archive notebooks if you prefer, and then right > click and delete from the archive column but I find a factory reset is > faster. > > > > I've made the mistake before, of doing a whole batch using the nav menu, > going to paper replay, delete all sessions. This method is quick but the > problem is, the recordings are erased but all pages are retained. Oops. > > > > On mac< I do use the Flash utility, hit left ctrl click on customer > service, click on reset and yes I've talked to customer support already, > and then the reset proceeds. > > > > Its historically been really simple. We will see when I go to do the Fall > batch if things have changed a bunch and then I'll check back here. > > > > All Best, > > > > Erik > > > > On Wed, Dec 4, 2019 at 9:37 AM Walton, Vicki > wrote: > > And, I learned using the flash utility also resets the time on the pens. > I have been doing this part manually with the settings in the back of the > book. The flash utility is much fast even though I find it fun to do. But > we have 36 pens and it is better to have it done in one shot. > > > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Auston Stamm > *Sent:* Wednesday, December 04, 2019 9:13 AM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* Re: [Athen] Resetting Smart Pens > > > > *CAUTION:* This email originated outside Columbia Basin College. Do not > click links or open attachments unless you know the content is safe. > Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu > . > > Thank you for the info about the Smartpen Flash Utility. Previously, I > have been clearing each of the Smartpens. I archive all the notebooks/audio > content. I then click on the Reset option in Echo Desktop to clear the > profile from the smartpen. I think the Smartpen Flash Utility should be > faster than doing this manually. > > > > *---------------------* > > *Auston Stamm* > > *he / him / his* > > Coordinator Accessibility & Assistive Technology > > Student Disability Services > > Occupational Therapist Registered/Licensed > > > > Saint Mary's College of California > > 1928 St. Mary's Road > > P.O. Box 3326 > > Moraga, CA 94575-3260 > > > > Filippi Academic Hall, Suite 190 > > Office: (925) 631-5071 > > Email: abs13@stmarys-ca.edu > > > > > > On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler > wrote: > > So when you archive the notebook, you're able to have Echo Desktop save it > as a PDF? I'm setting up a process for our student workers to do this > since I'm a screen reader user and the app has accessibility issues. > > > > > > On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki > wrote: > > Robert, > > > > Since some of our students want their notes after the quarter is done, we > use the *Livescribe*/Echo Desktop to extra the notes into a PDF format > with the audio and then send the notes to the student through Canvas. We do > not give them the notes from the notebooks as there will be no audio with > them. We also use this application to archive and save the notes. > > > > We keep the notes in the archived format and throw the actual notes away > and reuse the book until it is done. This way we have copy and proof of > what student had and what quarter/year. Plus, we also have the sheet that > they signed and agree to the terms of use. We try to keep thorough > records. I rename the notes before archiving them to the students name, > quarter and year, then I archive them and then I do the flash utility > cleaning. > > > > I do not know if not archiving first makes a difference. Before we started > using the flash utility, I would always archive them as that is how I > thought they got totally cleaned off. And, since we do all the archiving > and managing of the pens, we have done that from the beginning. Since just > recently, I found out we need to use the flash utility, too, to make sure > it is totally cleaned off. And, this is what the rep told me to do, first > archive, then use the flash utility. > > > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Robert Spangler > *Sent:* Wednesday, December 04, 2019 6:49 AM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* Re: [Athen] Resetting Smart Pens > > > > *CAUTION:* This email originated outside Columbia Basin College. Do not > click links or open attachments unless you know the content is safe. > Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu > . > > Is it necessary to archive it first, though? We have a statement that > informs students that, upon turning in equipment, it gets wiped, so they're > responsible for archiving themselves. In fact, the student worker > computers only have the smartpen flash utility installed. Should this be > OK, or do I have to install Echo Desktop and make archiving the pen the > first step before wiping it with the flash utility? > > > > Robert > > > > > > On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki > wrote: > > Oh Robert, I had an extensive email/phone call/ remote assistance to get > this right recently. It took some time to get an answer to this problem. I > finally found the right person at Livescribe and he spent a significant > amount of time helping me. > > > > After you archive the pen, you use the *Smartpen Flash Utility* and > completely clean it off. It only cleans off the pen it does not reset it to > factory. It is called master reset but it won?t delete anything but the > contents. I found lots of audio left over on the pen even though I archived > it after each quarter. So, this now cleans it all off. > > > > Once you start the utility, and the pen shows up (in blue), use the Ctrl > key and click on the green ?Firmware and all the Letter/numbers are (red > box). > > > > > > Another window will pop up and ask if you want to master reset, click > Yes. I also found this step will also set the time right for you if that > needs to be changed. > > > > > > The utility application is not updated but the firmware is updated through > their server so he said it did not have to worry about what utility to use. > I would say try to find the latest version, though. > > > > Now, on some pens, it wanted to me install an update again so I do that > too and that is normal. > > > > I hope this helps? This has been a problem for us for some time and I am > so happy I finally found the right person to help me get it right. > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Robert Spangler > *Sent:* Tuesday, December 03, 2019 1:10 PM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* [Athen] Resetting Smart Pens > > > > *CAUTION:* This email originated outside Columbia Basin College. Do not > click links or open attachments unless you know the content is safe. > Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu > . > > Hello, I found some instructions on the Livescribe web site to do this, > with a firmware update utility, but they do not seem to be the most > accurate. > > > > What is the best way to reset an Echo Smart Pen once it is returned by a > student? By this I mean clearing all data and resetting to factory > defaults. > > > > Thanks, > > Robert > > > > > -- > > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > > Fax: 937-229-3270 > > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > > Web Site: http://go.udayton.edu/learning > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > > > -- > > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > > Fax: 937-229-3270 > > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > > Web Site: http://go.udayton.edu/learning > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > > > -- > > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > > Fax: 937-229-3270 > > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > > Web Site: http://go.udayton.edu/learning > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > > > -- > > Erik Ferguson > > Alternative Media Technician > > PCC Disability Services Assistive Technology Team > > Contact us for questions and support at: > > Phone: 971-722-TECH (971-722-8324) > > access-tech-group@pcc.edu > > *Please Note: I am not in office Tuesday or Thursday. For immediate > response please use the email and number listed in signature above.* > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > -- Erik Ferguson Alternative Media Technician PCC Disability Services Assistive Technology Team Contact us for questions and support at: Phone: 971-722-TECH (971-722-8324) access-tech-group@pcc.edu *Please Note: I am not in office Tuesday or Thursday. For immediate response please use the email and number listed in signature above.* -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image012.jpg Type: image/jpeg Size: 49411 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image013.jpg Type: image/jpeg Size: 12120 bytes Desc: not available URL: From vwalton at columbiabasin.edu Wed Dec 4 11:04:50 2019 From: vwalton at columbiabasin.edu (Walton, Vicki) Date: Wed Dec 4 11:04:55 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: Message-ID: Erick, I agree. It is nice to get different perspectives. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list On Behalf Of Erik Ferguson Sent: Wednesday, December 04, 2019 10:56 AM To: Access Technology Higher Education Network Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. I revert and then set the time with the student during training on how to use the paper tools. Its great how will all do things differently. Its a good way to learn. Thanks all. On Wed, Dec 4, 2019 at 10:39 AM Walton, Vicki > wrote: Erik, I just got a pen back as it is our end of the quarter. In Livescribe Desktop, there is setting called revert. It takes it back to factory settings. I get that this may be the same. I do like how the flash utility sets the time for me on the pen, too. Not sure if the ?revert? will do that? Do you know? I did not try the revert on this pen. I?m sort of worried now. But I do get that it might be the same process. I just want to make sure the pen is cleaned. If we never did the PDFs, I might not care as much. But, we do so many I need to make sure the pen is cleaned totally so the notes are working for the student when they get them. I am also thinking the flash utility will update the pen to the current ?whatever? it needs so that is also a good thing. Thank you for your input. If I do try the revert, I will share it here of my findings. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Erik Ferguson Sent: Wednesday, December 04, 2019 9:48 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. On PC, I don't require the flash utility. Unless Echo Desktop has changed (entirely possible!) I go to tools>smart pen> reset, a factory reset is performed at that time, everything is erased and the tutorial pages and recipe recording are automatically reloaded. You can right click and archive notebooks if you prefer, and then right click and delete from the archive column but I find a factory reset is faster. I've made the mistake before, of doing a whole batch using the nav menu, going to paper replay, delete all sessions. This method is quick but the problem is, the recordings are erased but all pages are retained. Oops. On mac< I do use the Flash utility, hit left ctrl click on customer service, click on reset and yes I've talked to customer support already, and then the reset proceeds. Its historically been really simple. We will see when I go to do the Fall batch if things have changed a bunch and then I'll check back here. All Best, Erik On Wed, Dec 4, 2019 at 9:37 AM Walton, Vicki > wrote: And, I learned using the flash utility also resets the time on the pens. I have been doing this part manually with the settings in the back of the book. The flash utility is much fast even though I find it fun to do. But we have 36 pens and it is better to have it done in one shot. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Auston Stamm Sent: Wednesday, December 04, 2019 9:13 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Thank you for the info about the Smartpen Flash Utility. Previously, I have been clearing each of the Smartpens. I archive all the notebooks/audio content. I then click on the Reset option in Echo Desktop to clear the profile from the smartpen. I think the Smartpen Flash Utility should be faster than doing this manually. --------------------- Auston Stamm he / him / his Coordinator Accessibility & Assistive Technology Student Disability Services Occupational Therapist Registered/Licensed Saint Mary's College of California 1928 St. Mary's Road P.O. Box 3326 Moraga, CA 94575-3260 Filippi Academic Hall, Suite 190 Office: (925) 631-5071 Email: abs13@stmarys-ca.edu On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler > wrote: So when you archive the notebook, you're able to have Echo Desktop save it as a PDF? I'm setting up a process for our student workers to do this since I'm a screen reader user and the app has accessibility issues. On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki > wrote: Robert, Since some of our students want their notes after the quarter is done, we use the Livescribe/Echo Desktop to extra the notes into a PDF format with the audio and then send the notes to the student through Canvas. We do not give them the notes from the notebooks as there will be no audio with them. We also use this application to archive and save the notes. We keep the notes in the archived format and throw the actual notes away and reuse the book until it is done. This way we have copy and proof of what student had and what quarter/year. Plus, we also have the sheet that they signed and agree to the terms of use. We try to keep thorough records. I rename the notes before archiving them to the students name, quarter and year, then I archive them and then I do the flash utility cleaning. I do not know if not archiving first makes a difference. Before we started using the flash utility, I would always archive them as that is how I thought they got totally cleaned off. And, since we do all the archiving and managing of the pens, we have done that from the beginning. Since just recently, I found out we need to use the flash utility, too, to make sure it is totally cleaned off. And, this is what the rep told me to do, first archive, then use the flash utility. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Wednesday, December 04, 2019 6:49 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Is it necessary to archive it first, though? We have a statement that informs students that, upon turning in equipment, it gets wiped, so they're responsible for archiving themselves. In fact, the student worker computers only have the smartpen flash utility installed. Should this be OK, or do I have to install Echo Desktop and make archiving the pen the first step before wiping it with the flash utility? Robert On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki > wrote: Oh Robert, I had an extensive email/phone call/ remote assistance to get this right recently. It took some time to get an answer to this problem. I finally found the right person at Livescribe and he spent a significant amount of time helping me. After you archive the pen, you use the Smartpen Flash Utility and completely clean it off. It only cleans off the pen it does not reset it to factory. It is called master reset but it won?t delete anything but the contents. I found lots of audio left over on the pen even though I archived it after each quarter. So, this now cleans it all off. Once you start the utility, and the pen shows up (in blue), use the Ctrl key and click on the green ?Firmware and all the Letter/numbers are (red box). [cid:image012.jpg@01D5AA92.9B612600] Another window will pop up and ask if you want to master reset, click Yes. I also found this step will also set the time right for you if that needs to be changed. [cid:image013.jpg@01D5AA92.9B612600] The utility application is not updated but the firmware is updated through their server so he said it did not have to worry about what utility to use. I would say try to find the latest version, though. Now, on some pens, it wanted to me install an update again so I do that too and that is normal. I hope this helps? This has been a problem for us for some time and I am so happy I finally found the right person to help me get it right. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Tuesday, December 03, 2019 1:10 PM To: Access Technology Higher Education Network > Subject: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Hello, I found some instructions on the Livescribe web site to do this, with a firmware update utility, but they do not seem to be the most accurate. What is the best way to reset an Echo Smart Pen once it is returned by a student? By this I mean clearing all data and resetting to factory defaults. Thanks, Robert -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Erik Ferguson Alternative Media Technician PCC Disability Services Assistive Technology Team Contact us for questions and support at: Phone: 971-722-TECH (971-722-8324) access-tech-group@pcc.edu Please Note: I am not in office Tuesday or Thursday. For immediate response please use the email and number listed in signature above. _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Erik Ferguson Alternative Media Technician PCC Disability Services Assistive Technology Team Contact us for questions and support at: Phone: 971-722-TECH (971-722-8324) access-tech-group@pcc.edu Please Note: I am not in office Tuesday or Thursday. For immediate response please use the email and number listed in signature above. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image012.jpg Type: image/jpeg Size: 49274 bytes Desc: image012.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image013.jpg Type: image/jpeg Size: 12118 bytes Desc: image013.jpg URL: From vwalton at columbiabasin.edu Wed Dec 4 11:32:11 2019 From: vwalton at columbiabasin.edu (Walton, Vicki) Date: Wed Dec 4 11:32:40 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: Message-ID: I decided to contact the gentleman I worked with at Livescribe to ask him what the difference is between flash utility and the revert tool in the application. His reply is as follows: ?Both are equal methods to delete the content from the smartpen, however, we always suggest to us the utility instead as it provides visual information regarding the progress and installation of the latest available firmware. Hope this information helps. ? So, it is nice to know either one works. Most important take away here is to do it. Ok, I?m done with this now unless anyone has questions. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list On Behalf Of Walton, Vicki Sent: Wednesday, December 04, 2019 11:05 AM To: Access Technology Higher Education Network Subject: Re: [Athen] Resetting Smart Pens Erick, I agree. It is nice to get different perspectives. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Erik Ferguson Sent: Wednesday, December 04, 2019 10:56 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. I revert and then set the time with the student during training on how to use the paper tools. Its great how will all do things differently. Its a good way to learn. Thanks all. On Wed, Dec 4, 2019 at 10:39 AM Walton, Vicki > wrote: Erik, I just got a pen back as it is our end of the quarter. In Livescribe Desktop, there is setting called revert. It takes it back to factory settings. I get that this may be the same. I do like how the flash utility sets the time for me on the pen, too. Not sure if the ?revert? will do that? Do you know? I did not try the revert on this pen. I?m sort of worried now. But I do get that it might be the same process. I just want to make sure the pen is cleaned. If we never did the PDFs, I might not care as much. But, we do so many I need to make sure the pen is cleaned totally so the notes are working for the student when they get them. I am also thinking the flash utility will update the pen to the current ?whatever? it needs so that is also a good thing. Thank you for your input. If I do try the revert, I will share it here of my findings. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Erik Ferguson Sent: Wednesday, December 04, 2019 9:48 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. On PC, I don't require the flash utility. Unless Echo Desktop has changed (entirely possible!) I go to tools>smart pen> reset, a factory reset is performed at that time, everything is erased and the tutorial pages and recipe recording are automatically reloaded. You can right click and archive notebooks if you prefer, and then right click and delete from the archive column but I find a factory reset is faster. I've made the mistake before, of doing a whole batch using the nav menu, going to paper replay, delete all sessions. This method is quick but the problem is, the recordings are erased but all pages are retained. Oops. On mac< I do use the Flash utility, hit left ctrl click on customer service, click on reset and yes I've talked to customer support already, and then the reset proceeds. Its historically been really simple. We will see when I go to do the Fall batch if things have changed a bunch and then I'll check back here. All Best, Erik On Wed, Dec 4, 2019 at 9:37 AM Walton, Vicki > wrote: And, I learned using the flash utility also resets the time on the pens. I have been doing this part manually with the settings in the back of the book. The flash utility is much fast even though I find it fun to do. But we have 36 pens and it is better to have it done in one shot. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Auston Stamm Sent: Wednesday, December 04, 2019 9:13 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Thank you for the info about the Smartpen Flash Utility. Previously, I have been clearing each of the Smartpens. I archive all the notebooks/audio content. I then click on the Reset option in Echo Desktop to clear the profile from the smartpen. I think the Smartpen Flash Utility should be faster than doing this manually. --------------------- Auston Stamm he / him / his Coordinator Accessibility & Assistive Technology Student Disability Services Occupational Therapist Registered/Licensed Saint Mary's College of California 1928 St. Mary's Road P.O. Box 3326 Moraga, CA 94575-3260 Filippi Academic Hall, Suite 190 Office: (925) 631-5071 Email: abs13@stmarys-ca.edu On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler > wrote: So when you archive the notebook, you're able to have Echo Desktop save it as a PDF? I'm setting up a process for our student workers to do this since I'm a screen reader user and the app has accessibility issues. On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki > wrote: Robert, Since some of our students want their notes after the quarter is done, we use the Livescribe/Echo Desktop to extra the notes into a PDF format with the audio and then send the notes to the student through Canvas. We do not give them the notes from the notebooks as there will be no audio with them. We also use this application to archive and save the notes. We keep the notes in the archived format and throw the actual notes away and reuse the book until it is done. This way we have copy and proof of what student had and what quarter/year. Plus, we also have the sheet that they signed and agree to the terms of use. We try to keep thorough records. I rename the notes before archiving them to the students name, quarter and year, then I archive them and then I do the flash utility cleaning. I do not know if not archiving first makes a difference. Before we started using the flash utility, I would always archive them as that is how I thought they got totally cleaned off. And, since we do all the archiving and managing of the pens, we have done that from the beginning. Since just recently, I found out we need to use the flash utility, too, to make sure it is totally cleaned off. And, this is what the rep told me to do, first archive, then use the flash utility. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Wednesday, December 04, 2019 6:49 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Is it necessary to archive it first, though? We have a statement that informs students that, upon turning in equipment, it gets wiped, so they're responsible for archiving themselves. In fact, the student worker computers only have the smartpen flash utility installed. Should this be OK, or do I have to install Echo Desktop and make archiving the pen the first step before wiping it with the flash utility? Robert On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki > wrote: Oh Robert, I had an extensive email/phone call/ remote assistance to get this right recently. It took some time to get an answer to this problem. I finally found the right person at Livescribe and he spent a significant amount of time helping me. After you archive the pen, you use the Smartpen Flash Utility and completely clean it off. It only cleans off the pen it does not reset it to factory. It is called master reset but it won?t delete anything but the contents. I found lots of audio left over on the pen even though I archived it after each quarter. So, this now cleans it all off. Once you start the utility, and the pen shows up (in blue), use the Ctrl key and click on the green ?Firmware and all the Letter/numbers are (red box). [cid:image012.jpg@01D5AA96.6D510420] Another window will pop up and ask if you want to master reset, click Yes. I also found this step will also set the time right for you if that needs to be changed. [cid:image013.jpg@01D5AA96.6D510420] The utility application is not updated but the firmware is updated through their server so he said it did not have to worry about what utility to use. I would say try to find the latest version, though. Now, on some pens, it wanted to me install an update again so I do that too and that is normal. I hope this helps? This has been a problem for us for some time and I am so happy I finally found the right person to help me get it right. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Tuesday, December 03, 2019 1:10 PM To: Access Technology Higher Education Network > Subject: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Hello, I found some instructions on the Livescribe web site to do this, with a firmware update utility, but they do not seem to be the most accurate. What is the best way to reset an Echo Smart Pen once it is returned by a student? By this I mean clearing all data and resetting to factory defaults. Thanks, Robert -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Erik Ferguson Alternative Media Technician PCC Disability Services Assistive Technology Team Contact us for questions and support at: Phone: 971-722-TECH (971-722-8324) access-tech-group@pcc.edu Please Note: I am not in office Tuesday or Thursday. For immediate response please use the email and number listed in signature above. _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Erik Ferguson Alternative Media Technician PCC Disability Services Assistive Technology Team Contact us for questions and support at: Phone: 971-722-TECH (971-722-8324) access-tech-group@pcc.edu Please Note: I am not in office Tuesday or Thursday. For immediate response please use the email and number listed in signature above. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image012.jpg Type: image/jpeg Size: 48974 bytes Desc: image012.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image013.jpg Type: image/jpeg Size: 12049 bytes Desc: image013.jpg URL: From rspangler1 at udayton.edu Thu Dec 5 05:26:24 2019 From: rspangler1 at udayton.edu (Robert Spangler) Date: Thu Dec 5 05:27:08 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: Message-ID: I actually figured out how to do it using Echo Desktop. With a little use of the JAWS cursor and checking button labels with OCR, I've figured out how to archive notebooks, delete them from the application once archived and reverting/resetting the pen. Thanks everyone for your suggestions. On Wed, Dec 4, 2019 at 2:36 PM Walton, Vicki wrote: > I decided to contact the gentleman I worked with at Livescribe to ask him > what the difference is between flash utility and the revert tool in the > application. His reply is as follows: > > > > ?Both are equal methods to delete the content from the smartpen, however, > we always suggest to us the utility instead as it provides visual > information regarding the progress and installation of the latest available > firmware. Hope this information helps. ? > > > > So, it is nice to know either one works. Most important take away here is > to do it. > > > Ok, I?m done with this now unless anyone has questions. > > > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Walton, Vicki > *Sent:* Wednesday, December 04, 2019 11:05 AM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* Re: [Athen] Resetting Smart Pens > > > > Erick, > > > > I agree. It is nice to get different perspectives. > > > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Erik Ferguson > *Sent:* Wednesday, December 04, 2019 10:56 AM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* Re: [Athen] Resetting Smart Pens > > > > *CAUTION:* This email originated outside Columbia Basin College. Do not > click links or open attachments unless you know the content is safe. > Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu > . > > I revert and then set the time with the student during training on how to > use the paper tools. Its great how will all do things differently. Its a > good way to learn. > > > > Thanks all. > > > > On Wed, Dec 4, 2019 at 10:39 AM Walton, Vicki > wrote: > > Erik, > > > > I just got a pen back as it is our end of the quarter. In Livescribe > Desktop, there is setting called revert. It takes it back to factory > settings. I get that this may be the same. I do like how the flash utility > sets the time for me on the pen, too. Not sure if the ?revert? will do > that? Do you know? > > > > I did not try the revert on this pen. I?m sort of worried now. But I do > get that it might be the same process. I just want to make sure the pen is > cleaned. If we never did the PDFs, I might not care as much. But, we do so > many I need to make sure the pen is cleaned totally so the notes are > working for the student when they get them. I am also thinking the flash > utility will update the pen to the current ?whatever? it needs so that is > also a good thing. > > > > Thank you for your input. If I do try the revert, I will share it here of > my findings. > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Erik Ferguson > *Sent:* Wednesday, December 04, 2019 9:48 AM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* Re: [Athen] Resetting Smart Pens > > > > *CAUTION:* This email originated outside Columbia Basin College. Do not > click links or open attachments unless you know the content is safe. > Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu > . > > On PC, I don't require the flash utility. Unless Echo Desktop has changed > (entirely possible!) I go to tools>smart pen> reset, a factory reset is > performed at that time, everything is erased and the tutorial pages and > recipe recording are automatically reloaded. > > You can right click and archive notebooks if you prefer, and then right > click and delete from the archive column but I find a factory reset is > faster. > > > > I've made the mistake before, of doing a whole batch using the nav menu, > going to paper replay, delete all sessions. This method is quick but the > problem is, the recordings are erased but all pages are retained. Oops. > > > > On mac< I do use the Flash utility, hit left ctrl click on customer > service, click on reset and yes I've talked to customer support already, > and then the reset proceeds. > > > > Its historically been really simple. We will see when I go to do the Fall > batch if things have changed a bunch and then I'll check back here. > > > > All Best, > > > > Erik > > > > On Wed, Dec 4, 2019 at 9:37 AM Walton, Vicki > wrote: > > And, I learned using the flash utility also resets the time on the pens. > I have been doing this part manually with the settings in the back of the > book. The flash utility is much fast even though I find it fun to do. But > we have 36 pens and it is better to have it done in one shot. > > > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Auston Stamm > *Sent:* Wednesday, December 04, 2019 9:13 AM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* Re: [Athen] Resetting Smart Pens > > > > *CAUTION:* This email originated outside Columbia Basin College. Do not > click links or open attachments unless you know the content is safe. > Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu > . > > Thank you for the info about the Smartpen Flash Utility. Previously, I > have been clearing each of the Smartpens. I archive all the notebooks/audio > content. I then click on the Reset option in Echo Desktop to clear the > profile from the smartpen. I think the Smartpen Flash Utility should be > faster than doing this manually. > > > > *---------------------* > > *Auston Stamm* > > *he / him / his* > > Coordinator Accessibility & Assistive Technology > > Student Disability Services > > Occupational Therapist Registered/Licensed > > > > Saint Mary's College of California > > 1928 St. Mary's Road > > P.O. Box 3326 > > Moraga, CA 94575-3260 > > > > Filippi Academic Hall, Suite 190 > > Office: (925) 631-5071 > > Email: abs13@stmarys-ca.edu > > > > > > On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler > wrote: > > So when you archive the notebook, you're able to have Echo Desktop save it > as a PDF? I'm setting up a process for our student workers to do this > since I'm a screen reader user and the app has accessibility issues. > > > > > > On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki > wrote: > > Robert, > > > > Since some of our students want their notes after the quarter is done, we > use the *Livescribe*/Echo Desktop to extra the notes into a PDF format > with the audio and then send the notes to the student through Canvas. We do > not give them the notes from the notebooks as there will be no audio with > them. We also use this application to archive and save the notes. > > > > We keep the notes in the archived format and throw the actual notes away > and reuse the book until it is done. This way we have copy and proof of > what student had and what quarter/year. Plus, we also have the sheet that > they signed and agree to the terms of use. We try to keep thorough > records. I rename the notes before archiving them to the students name, > quarter and year, then I archive them and then I do the flash utility > cleaning. > > > > I do not know if not archiving first makes a difference. Before we started > using the flash utility, I would always archive them as that is how I > thought they got totally cleaned off. And, since we do all the archiving > and managing of the pens, we have done that from the beginning. Since just > recently, I found out we need to use the flash utility, too, to make sure > it is totally cleaned off. And, this is what the rep told me to do, first > archive, then use the flash utility. > > > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Robert Spangler > *Sent:* Wednesday, December 04, 2019 6:49 AM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* Re: [Athen] Resetting Smart Pens > > > > *CAUTION:* This email originated outside Columbia Basin College. Do not > click links or open attachments unless you know the content is safe. > Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu > . > > Is it necessary to archive it first, though? We have a statement that > informs students that, upon turning in equipment, it gets wiped, so they're > responsible for archiving themselves. In fact, the student worker > computers only have the smartpen flash utility installed. Should this be > OK, or do I have to install Echo Desktop and make archiving the pen the > first step before wiping it with the flash utility? > > > > Robert > > > > > > On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki > wrote: > > Oh Robert, I had an extensive email/phone call/ remote assistance to get > this right recently. It took some time to get an answer to this problem. I > finally found the right person at Livescribe and he spent a significant > amount of time helping me. > > > > After you archive the pen, you use the *Smartpen Flash Utility* and > completely clean it off. It only cleans off the pen it does not reset it to > factory. It is called master reset but it won?t delete anything but the > contents. I found lots of audio left over on the pen even though I archived > it after each quarter. So, this now cleans it all off. > > > > Once you start the utility, and the pen shows up (in blue), use the Ctrl > key and click on the green ?Firmware and all the Letter/numbers are (red > box). > > > > > > Another window will pop up and ask if you want to master reset, click > Yes. I also found this step will also set the time right for you if that > needs to be changed. > > > > > > The utility application is not updated but the firmware is updated through > their server so he said it did not have to worry about what utility to use. > I would say try to find the latest version, though. > > > > Now, on some pens, it wanted to me install an update again so I do that > too and that is normal. > > > > I hope this helps? This has been a problem for us for some time and I am > so happy I finally found the right person to help me get it right. > > > > > > [image: Visit the CBC Website] > > > *Vicki Walton (**They/Them**)* > > *Assistive Technology Center *509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > [image: Follow CBC on Facebook] > [image: Follow CBC on > Instagram] [image: Follow CBC on > Twitter] [image: Follow CBC on > YouTube] [image: Follow > CBC on Snapchat] > > [image: We All Soar Together] > > > > > > *From:* athen-list *On > Behalf Of *Robert Spangler > *Sent:* Tuesday, December 03, 2019 1:10 PM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* [Athen] Resetting Smart Pens > > > > *CAUTION:* This email originated outside Columbia Basin College. Do not > click links or open attachments unless you know the content is safe. > Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu > . > > Hello, I found some instructions on the Livescribe web site to do this, > with a firmware update utility, but they do not seem to be the most > accurate. > > > > What is the best way to reset an Echo Smart Pen once it is returned by a > student? By this I mean clearing all data and resetting to factory > defaults. > > > > Thanks, > > Robert > > > > > -- > > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > > Fax: 937-229-3270 > > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > > Web Site: http://go.udayton.edu/learning > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > > > -- > > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > > Fax: 937-229-3270 > > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > > Web Site: http://go.udayton.edu/learning > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > > > -- > > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > > Fax: 937-229-3270 > > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > > Web Site: http://go.udayton.edu/learning > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > > > -- > > Erik Ferguson > > Alternative Media Technician > > PCC Disability Services Assistive Technology Team > > Contact us for questions and support at: > > Phone: 971-722-TECH (971-722-8324) > > access-tech-group@pcc.edu > > *Please Note: I am not in office Tuesday or Thursday. For immediate > response please use the email and number listed in signature above.* > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > > > -- > > Erik Ferguson > > Alternative Media Technician > > PCC Disability Services Assistive Technology Team > > Contact us for questions and support at: > > Phone: 971-722-TECH (971-722-8324) > > access-tech-group@pcc.edu > > *Please Note: I am not in office Tuesday or Thursday. For immediate > response please use the email and number listed in signature above.* > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 646 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 1013 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image013.jpg Type: image/jpeg Size: 12049 bytes Desc: not available URL: From vwalton at columbiabasin.edu Thu Dec 5 06:46:46 2019 From: vwalton at columbiabasin.edu (Walton, Vicki) Date: Thu Dec 5 06:47:12 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: Message-ID: Robert, Do you think we need to keep the notes after archiving? Our department does keep them as we are using them as our records (keeping data for seven years, type of thing). Can anyone give any input on this? If we don?t need to keep them, I can have a conversation our director. (even though he is on this listserv, too. ?) It would alleviate the large data file that can cause problems with the pens if it gets too big, as I recently found out. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list On Behalf Of Robert Spangler Sent: Thursday, December 05, 2019 5:26 AM To: Access Technology Higher Education Network Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. I actually figured out how to do it using Echo Desktop. With a little use of the JAWS cursor and checking button labels with OCR, I've figured out how to archive notebooks, delete them from the application once archived and reverting/resetting the pen. Thanks everyone for your suggestions. On Wed, Dec 4, 2019 at 2:36 PM Walton, Vicki > wrote: I decided to contact the gentleman I worked with at Livescribe to ask him what the difference is between flash utility and the revert tool in the application. His reply is as follows: ?Both are equal methods to delete the content from the smartpen, however, we always suggest to us the utility instead as it provides visual information regarding the progress and installation of the latest available firmware. Hope this information helps. ? So, it is nice to know either one works. Most important take away here is to do it. Ok, I?m done with this now unless anyone has questions. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Walton, Vicki Sent: Wednesday, December 04, 2019 11:05 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens Erick, I agree. It is nice to get different perspectives. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Erik Ferguson Sent: Wednesday, December 04, 2019 10:56 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. I revert and then set the time with the student during training on how to use the paper tools. Its great how will all do things differently. Its a good way to learn. Thanks all. On Wed, Dec 4, 2019 at 10:39 AM Walton, Vicki > wrote: Erik, I just got a pen back as it is our end of the quarter. In Livescribe Desktop, there is setting called revert. It takes it back to factory settings. I get that this may be the same. I do like how the flash utility sets the time for me on the pen, too. Not sure if the ?revert? will do that? Do you know? I did not try the revert on this pen. I?m sort of worried now. But I do get that it might be the same process. I just want to make sure the pen is cleaned. If we never did the PDFs, I might not care as much. But, we do so many I need to make sure the pen is cleaned totally so the notes are working for the student when they get them. I am also thinking the flash utility will update the pen to the current ?whatever? it needs so that is also a good thing. Thank you for your input. If I do try the revert, I will share it here of my findings. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Erik Ferguson Sent: Wednesday, December 04, 2019 9:48 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. On PC, I don't require the flash utility. Unless Echo Desktop has changed (entirely possible!) I go to tools>smart pen> reset, a factory reset is performed at that time, everything is erased and the tutorial pages and recipe recording are automatically reloaded. You can right click and archive notebooks if you prefer, and then right click and delete from the archive column but I find a factory reset is faster. I've made the mistake before, of doing a whole batch using the nav menu, going to paper replay, delete all sessions. This method is quick but the problem is, the recordings are erased but all pages are retained. Oops. On mac< I do use the Flash utility, hit left ctrl click on customer service, click on reset and yes I've talked to customer support already, and then the reset proceeds. Its historically been really simple. We will see when I go to do the Fall batch if things have changed a bunch and then I'll check back here. All Best, Erik On Wed, Dec 4, 2019 at 9:37 AM Walton, Vicki > wrote: And, I learned using the flash utility also resets the time on the pens. I have been doing this part manually with the settings in the back of the book. The flash utility is much fast even though I find it fun to do. But we have 36 pens and it is better to have it done in one shot. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Auston Stamm Sent: Wednesday, December 04, 2019 9:13 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Thank you for the info about the Smartpen Flash Utility. Previously, I have been clearing each of the Smartpens. I archive all the notebooks/audio content. I then click on the Reset option in Echo Desktop to clear the profile from the smartpen. I think the Smartpen Flash Utility should be faster than doing this manually. --------------------- Auston Stamm he / him / his Coordinator Accessibility & Assistive Technology Student Disability Services Occupational Therapist Registered/Licensed Saint Mary's College of California 1928 St. Mary's Road P.O. Box 3326 Moraga, CA 94575-3260 Filippi Academic Hall, Suite 190 Office: (925) 631-5071 Email: abs13@stmarys-ca.edu On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler > wrote: So when you archive the notebook, you're able to have Echo Desktop save it as a PDF? I'm setting up a process for our student workers to do this since I'm a screen reader user and the app has accessibility issues. On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki > wrote: Robert, Since some of our students want their notes after the quarter is done, we use the Livescribe/Echo Desktop to extra the notes into a PDF format with the audio and then send the notes to the student through Canvas. We do not give them the notes from the notebooks as there will be no audio with them. We also use this application to archive and save the notes. We keep the notes in the archived format and throw the actual notes away and reuse the book until it is done. This way we have copy and proof of what student had and what quarter/year. Plus, we also have the sheet that they signed and agree to the terms of use. We try to keep thorough records. I rename the notes before archiving them to the students name, quarter and year, then I archive them and then I do the flash utility cleaning. I do not know if not archiving first makes a difference. Before we started using the flash utility, I would always archive them as that is how I thought they got totally cleaned off. And, since we do all the archiving and managing of the pens, we have done that from the beginning. Since just recently, I found out we need to use the flash utility, too, to make sure it is totally cleaned off. And, this is what the rep told me to do, first archive, then use the flash utility. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Wednesday, December 04, 2019 6:49 AM To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Is it necessary to archive it first, though? We have a statement that informs students that, upon turning in equipment, it gets wiped, so they're responsible for archiving themselves. In fact, the student worker computers only have the smartpen flash utility installed. Should this be OK, or do I have to install Echo Desktop and make archiving the pen the first step before wiping it with the flash utility? Robert On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki > wrote: Oh Robert, I had an extensive email/phone call/ remote assistance to get this right recently. It took some time to get an answer to this problem. I finally found the right person at Livescribe and he spent a significant amount of time helping me. After you archive the pen, you use the Smartpen Flash Utility and completely clean it off. It only cleans off the pen it does not reset it to factory. It is called master reset but it won?t delete anything but the contents. I found lots of audio left over on the pen even though I archived it after each quarter. So, this now cleans it all off. Once you start the utility, and the pen shows up (in blue), use the Ctrl key and click on the green ?Firmware and all the Letter/numbers are (red box). [cid:image012.jpg@01D5AB37.B89B8AD0] Another window will pop up and ask if you want to master reset, click Yes. I also found this step will also set the time right for you if that needs to be changed. [cid:image013.jpg@01D5AB37.B89B8AD0] The utility application is not updated but the firmware is updated through their server so he said it did not have to worry about what utility to use. I would say try to find the latest version, though. Now, on some pens, it wanted to me install an update again so I do that too and that is normal. I hope this helps? This has been a problem for us for some time and I am so happy I finally found the right person to help me get it right. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list > On Behalf Of Robert Spangler Sent: Tuesday, December 03, 2019 1:10 PM To: Access Technology Higher Education Network > Subject: [Athen] Resetting Smart Pens CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Hello, I found some instructions on the Livescribe web site to do this, with a firmware update utility, but they do not seem to be the most accurate. What is the best way to reset an Echo Smart Pen once it is returned by a student? By this I mean clearing all data and resetting to factory defaults. Thanks, Robert -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Erik Ferguson Alternative Media Technician PCC Disability Services Assistive Technology Team Contact us for questions and support at: Phone: 971-722-TECH (971-722-8324) access-tech-group@pcc.edu Please Note: I am not in office Tuesday or Thursday. For immediate response please use the email and number listed in signature above. _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Erik Ferguson Alternative Media Technician PCC Disability Services Assistive Technology Team Contact us for questions and support at: Phone: 971-722-TECH (971-722-8324) access-tech-group@pcc.edu Please Note: I am not in office Tuesday or Thursday. For immediate response please use the email and number listed in signature above. _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -- Robert Spangler Disability Services Technical Support Specialist rspangler1@udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 Phone: 937-229-2066 Fax: 937-229-3270 Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: http://go.udayton.edu/learning -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 646 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 1013 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image013.jpg Type: image/jpeg Size: 11996 bytes Desc: image013.jpg URL: From rspangler1 at udayton.edu Thu Dec 5 07:50:30 2019 From: rspangler1 at udayton.edu (Robert Spangler) Date: Thu Dec 5 07:51:02 2019 Subject: [Athen] Resetting Smart Pens In-Reply-To: References: Message-ID: <5870CB31-1993-4CCF-8F5B-981974357A9B@udayton.edu> Our equipment agreement contains a clause stating that all data on any device is wiped as soon as it?s returned, so the student is responsible for saving the data. If they want it, they can ask me to send it to them, but otherwise I just clear it. Sent from my iPhone > On Dec 5, 2019, at 9:54 AM, Walton, Vicki wrote: > > ? > Robert, > > Do you think we need to keep the notes after archiving? Our department does keep them as we are using them as our records (keeping data for seven years, type of thing). > > Can anyone give any input on this? > > If we don?t need to keep them, I can have a conversation our director. (even though he is on this listserv, too. J) It would alleviate the large data file that can cause problems with the pens if it gets too big, as I recently found out. > > > > > > Vicki Walton (They/Them) > Assistive Technology Center > 509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > > > > > > > > > > > > From: athen-list On Behalf Of Robert Spangler > Sent: Thursday, December 05, 2019 5:26 AM > To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens > > CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. > I actually figured out how to do it using Echo Desktop. With a little use of the JAWS cursor and checking button labels with OCR, I've figured out how to archive notebooks, delete them from the application once archived and reverting/resetting the pen. Thanks everyone for your suggestions. > > On Wed, Dec 4, 2019 at 2:36 PM Walton, Vicki wrote: > I decided to contact the gentleman I worked with at Livescribe to ask him what the difference is between flash utility and the revert tool in the application. His reply is as follows: > > ?Both are equal methods to delete the content from the smartpen, however, we always suggest to us the utility instead as it provides visual information regarding the progress and installation of the latest available firmware. Hope this information helps. ? > > So, it is nice to know either one works. Most important take away here is to do it. > > Ok, I?m done with this now unless anyone has questions. > > > > > > Vicki Walton (They/Them) > Assistive Technology Center > 509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > > > > > > > > > > > > From: athen-list On Behalf Of Walton, Vicki > Sent: Wednesday, December 04, 2019 11:05 AM > To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens > > Erick, > > I agree. It is nice to get different perspectives. > > > > > > Vicki Walton (They/Them) > Assistive Technology Center > 509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > > > > > > > > > > > > From: athen-list On Behalf Of Erik Ferguson > Sent: Wednesday, December 04, 2019 10:56 AM > To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens > > CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. > I revert and then set the time with the student during training on how to use the paper tools. Its great how will all do things differently. Its a good way to learn. > > Thanks all. > > On Wed, Dec 4, 2019 at 10:39 AM Walton, Vicki wrote: > Erik, > > I just got a pen back as it is our end of the quarter. In Livescribe Desktop, there is setting called revert. It takes it back to factory settings. I get that this may be the same. I do like how the flash utility sets the time for me on the pen, too. Not sure if the ?revert? will do that? Do you know? > > I did not try the revert on this pen. I?m sort of worried now. But I do get that it might be the same process. I just want to make sure the pen is cleaned. If we never did the PDFs, I might not care as much. But, we do so many I need to make sure the pen is cleaned totally so the notes are working for the student when they get them. I am also thinking the flash utility will update the pen to the current ?whatever? it needs so that is also a good thing. > > Thank you for your input. If I do try the revert, I will share it here of my findings. > > > > > Vicki Walton (They/Them) > Assistive Technology Center > 509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > > > > > > > > > > > > From: athen-list On Behalf Of Erik Ferguson > Sent: Wednesday, December 04, 2019 9:48 AM > To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens > > CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. > On PC, I don't require the flash utility. Unless Echo Desktop has changed (entirely possible!) I go to tools>smart pen> reset, a factory reset is performed at that time, everything is erased and the tutorial pages and recipe recording are automatically reloaded. > You can right click and archive notebooks if you prefer, and then right click and delete from the archive column but I find a factory reset is faster. > > I've made the mistake before, of doing a whole batch using the nav menu, going to paper replay, delete all sessions. This method is quick but the problem is, the recordings are erased but all pages are retained. Oops. > > On mac< I do use the Flash utility, hit left ctrl click on customer service, click on reset and yes I've talked to customer support already, and then the reset proceeds. > > Its historically been really simple. We will see when I go to do the Fall batch if things have changed a bunch and then I'll check back here. > > All Best, > > Erik > > On Wed, Dec 4, 2019 at 9:37 AM Walton, Vicki wrote: > And, I learned using the flash utility also resets the time on the pens. I have been doing this part manually with the settings in the back of the book. The flash utility is much fast even though I find it fun to do. But we have 36 pens and it is better to have it done in one shot. > > > > > > Vicki Walton (They/Them) > Assistive Technology Center > 509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > > > > > > > > > > > > From: athen-list On Behalf Of Auston Stamm > Sent: Wednesday, December 04, 2019 9:13 AM > To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens > > CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. > Thank you for the info about the Smartpen Flash Utility. Previously, I have been clearing each of the Smartpens. I archive all the notebooks/audio content. I then click on the Reset option in Echo Desktop to clear the profile from the smartpen. I think the Smartpen Flash Utility should be faster than doing this manually. > > --------------------- > Auston Stamm > he / him / his > Coordinator Accessibility & Assistive Technology > Student Disability Services > Occupational Therapist Registered/Licensed > > Saint Mary's College of California > 1928 St. Mary's Road > P.O. Box 3326 > Moraga, CA 94575-3260 > > Filippi Academic Hall, Suite 190 > Office: (925) 631-5071 > Email: abs13@stmarys-ca.edu > > > On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler wrote: > So when you archive the notebook, you're able to have Echo Desktop save it as a PDF? I'm setting up a process for our student workers to do this since I'm a screen reader user and the app has accessibility issues. > > > On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki wrote: > Robert, > > Since some of our students want their notes after the quarter is done, we use the Livescribe/Echo Desktop to extra the notes into a PDF format with the audio and then send the notes to the student through Canvas. We do not give them the notes from the notebooks as there will be no audio with them. We also use this application to archive and save the notes. > > We keep the notes in the archived format and throw the actual notes away and reuse the book until it is done. This way we have copy and proof of what student had and what quarter/year. Plus, we also have the sheet that they signed and agree to the terms of use. We try to keep thorough records. I rename the notes before archiving them to the students name, quarter and year, then I archive them and then I do the flash utility cleaning. > > I do not know if not archiving first makes a difference. Before we started using the flash utility, I would always archive them as that is how I thought they got totally cleaned off. And, since we do all the archiving and managing of the pens, we have done that from the beginning. Since just recently, I found out we need to use the flash utility, too, to make sure it is totally cleaned off. And, this is what the rep told me to do, first archive, then use the flash utility. > > > > > > Vicki Walton (They/Them) > Assistive Technology Center > 509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > > > > > > > > > > > > From: athen-list On Behalf Of Robert Spangler > Sent: Wednesday, December 04, 2019 6:49 AM > To: Access Technology Higher Education Network > Subject: Re: [Athen] Resetting Smart Pens > > CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. > Is it necessary to archive it first, though? We have a statement that informs students that, upon turning in equipment, it gets wiped, so they're responsible for archiving themselves. In fact, the student worker computers only have the smartpen flash utility installed. Should this be OK, or do I have to install Echo Desktop and make archiving the pen the first step before wiping it with the flash utility? > > Robert > > > On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki wrote: > Oh Robert, I had an extensive email/phone call/ remote assistance to get this right recently. It took some time to get an answer to this problem. I finally found the right person at Livescribe and he spent a significant amount of time helping me. > > After you archive the pen, you use the Smartpen Flash Utility and completely clean it off. It only cleans off the pen it does not reset it to factory. It is called master reset but it won?t delete anything but the contents. I found lots of audio left over on the pen even though I archived it after each quarter. So, this now cleans it all off. > > Once you start the utility, and the pen shows up (in blue), use the Ctrl key and click on the green ?Firmware and all the Letter/numbers are (red box). > > > > Another window will pop up and ask if you want to master reset, click Yes. I also found this step will also set the time right for you if that needs to be changed. > > > > The utility application is not updated but the firmware is updated through their server so he said it did not have to worry about what utility to use. I would say try to find the latest version, though. > > Now, on some pens, it wanted to me install an update again so I do that too and that is normal. > > I hope this helps? This has been a problem for us for some time and I am so happy I finally found the right person to help me get it right. > > > > > Vicki Walton (They/Them) > Assistive Technology Center > 509.542.4428, or ext. 2428 > 2600 N. 20th Ave., Pasco, WA 99301 > > > > > > > > > > > > > From: athen-list On Behalf Of Robert Spangler > Sent: Tuesday, December 03, 2019 1:10 PM > To: Access Technology Higher Education Network > Subject: [Athen] Resetting Smart Pens > > CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. > Hello, I found some instructions on the Livescribe web site to do this, with a firmware update utility, but they do not seem to be the most accurate. > > What is the best way to reset an Echo Smart Pen once it is returned by a student? By this I mean clearing all data and resetting to factory defaults. > > Thanks, > Robert > > > -- > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > Fax: 937-229-3270 > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > Web Site: http://go.udayton.edu/learning > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > -- > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > Fax: 937-229-3270 > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > Web Site: http://go.udayton.edu/learning > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > -- > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > Fax: 937-229-3270 > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > Web Site: http://go.udayton.edu/learning > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > -- > Erik Ferguson > Alternative Media Technician > PCC Disability Services Assistive Technology Team > Contact us for questions and support at: > Phone: 971-722-TECH (971-722-8324) > access-tech-group@pcc.edu > Please Note: I am not in office Tuesday or Thursday. For immediate response please use the email and number listed in signature above. > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > -- > Erik Ferguson > Alternative Media Technician > PCC Disability Services Assistive Technology Team > Contact us for questions and support at: > Phone: 971-722-TECH (971-722-8324) > access-tech-group@pcc.edu > Please Note: I am not in office Tuesday or Thursday. For immediate response please use the email and number listed in signature above. > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > -- > Robert Spangler > Disability Services Technical Support Specialist > rspangler1@udayton.edu > Office of Learning Resources (OLR) - RL 023 > Ryan C. Harris Learning & Teaching Center (LTC) > University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 > Phone: 937-229-2066 > Fax: 937-229-3270 > Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) > Web Site: http://go.udayton.edu/learning > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list -------------- next part -------------- An HTML attachment was scrubbed... URL: From Khaleel.Eksheir at uncc.edu Thu Dec 5 08:54:28 2019 From: Khaleel.Eksheir at uncc.edu (Khaleel Eksheir) Date: Thu Dec 5 08:54:53 2019 Subject: [Athen] Have you had issues with JAWS authentication using site license? In-Reply-To: References: Message-ID: Hi David, that is very useful information. I will share it with our IT folks. Thank you so much, Khaleel Khaleel Eksheir, MSc.ESM | Assistive Technology Specialist UNC Charlotte | Fretwell 230Q | Office of Disability Services 9201 University City Blvd. | Charlotte, NC 28223 Phone: (704) 687-0042 | Fax: (704) 687-1395 khaleel.eksheir@uncc.edu | Free/Busy Calendar | http://www.ds.uncc.edu If you are not the intended recipient of this transmission or a person responsible for delivering it to the intended recipient, any disclosure, copying, distribution, or other use of any of the information in this transmission is strictly prohibited. If you have received this transmission in error, please notify me immediately by reply e-mail or by telephone at 704-687-0042. Thank you ------------------------------------------------------------------ ------------------------------------------------------------------ -------------------------------- On Wed, Dec 4, 2019 at 1:48 PM Schwarte, David M. wrote: > Hello Khaleel, > > > > We have not had difficulty with our JAWS server for a few years, but we > did have some trouble when JAWS shared the server with other Sintenel > servers, such as those for AutoCad and SPSS. Once we moved the JAWS server > to a machine that does not share with other Sintenel servers the problems > went away. > > > > David Schwarte > > > > *From:* athen-list *On > Behalf Of *Khaleel Eksheir > *Sent:* Tuesday, December 3, 2019 10:22 AM > *To:* athen-list@u.washington.edu > *Subject:* [Athen] Have you had issues with JAWS authentication using > site license? > > > > Hello, > > We have been having an issue with JAWS licenses. JAWS authenticate with > the server license but we?ve had issues authenticating multiple times this > year. Each time we had to restart the server license. I was wondering if > this issue is appearing for other institutes. > > Please, let me know if you had a bad experience with JAWS authentication > using site license servers. > > Thank you, > Khaleel > > > > > > Khaleel Eksheir, MSc.ESM | Assistive Technology Specialist > UNC Charlotte | Fretwell 230Q | Office of Disability Services > 9201 University City Blvd. | Charlotte, NC 28223 > Phone: (704) 687-0042 | Fax: (704) 687-1395 > khaleel.eksheir@uncc.edu | Free/Busy Calendar > > | http://www.ds.uncc.edu > > [image: Image removed by sender.] > > If you are not the intended recipient of this transmission or a person > responsible for delivering it to the intended recipient, any disclosure, > copying, distribution, or other use of any of the information in this > transmission is strictly prohibited. If you have received this transmission > in error, please notify me immediately by reply e-mail or by telephone at > 704-687-0042. Thank you > > -------------------------------------------------------------------------------------------------------------------------------------------------------------------- > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: ~WRD000.jpg Type: image/jpeg Size: 823 bytes Desc: not available URL: From sdunn at southeast.edu Thu Dec 5 14:26:45 2019 From: sdunn at southeast.edu (Susie Dunn) Date: Thu Dec 5 14:27:13 2019 Subject: [Athen] Suggestions please Message-ID: I'm researching options for wayfinding products. What products are your institutions using - if any? Each of our three campuses are in the midst of new and/or renovation construction so not just individuals with disabilities would benefit from some wayfinding assistance. I am aware of iBeacon. I know there are apps available that for almost anything, almost any audience. Are there any wayfinding apps that are not specifically marketed to blind/visually impaired individuals (e.g. Aira)? I've seen a demo of the Aira app and it will be added to the resource list I'm going to compile. Susie ________________________________ Disclaimer: This e-mail and any attachments contain material that is solely for the use of the intended recipient(s). If you have received this e-mail in error, please notify the sender immediately and delete this e-mail. If you are not the intended recipient(s), you must not use, retain or disclose any information contained in this e-mail. Any views or opinions expressed in the message are solely those of the sender and do not necessarily represent those of Southeast Community College. -------------- next part -------------- An HTML attachment was scrubbed... URL: From smarositz at csudh.edu Thu Dec 5 14:34:15 2019 From: smarositz at csudh.edu (Stephen (Alex) Marositz) Date: Thu Dec 5 14:34:23 2019 Subject: [Athen] Ergonomic Keyboard for Coding Message-ID: Hello List Anyone know of a resource for ergonomic and/or configurable keyboards specifically intended for coding? Thank you so much Stephen Alexander (Alex) Marositz J.D. CPACC Accessible Technology Initiative Coordinator Information Technology Services, California State University Dominguez Hills (310)243-3077 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Nazely.Kurkjian at suny.edu Fri Dec 6 06:08:15 2019 From: Nazely.Kurkjian at suny.edu (Kurkjian, Nazely) Date: Fri Dec 6 06:08:45 2019 Subject: [Athen] STEM Accessibility guidance Message-ID: Dear Colleagues, We are trying to finalize guidance for our campuses regarding STEM Accessibility. We've proposed two benchmarks: 1. For web pages, use an equation editor that outputs MathML. 2. For documents and presentations, use an equation editor that supports accessibility. The challenges are, not all browsers natively support MathML, and the software supporting math accessibility will not be supported by various operating systems and browsers. For example, the latest Mac OS will not support 32 bit architecture. However, MathType is 32 bit. So, if our computing labs or students' personal apple devices are updated, MathType will no longer be supported. MathPlayer has reliance on software that is near end of life and end of security releases like Microsoft Explorer, which will raise concerns among CIOs who are trying to get their campuses off Windows 7 before security updates stop on January 16th. We are a primarily Blackboard using System. Inside Blackboard, MathML is not supported, so MathType exports SVGs with automatically generated alt text. MathML is also currently not supported by Wordpress. And then, there are other markup languages beyond MathML for disciplines such as Chemistry. How is your campus/systems addressing all of these challenges? What guidance do you provide faculty in creating accessible math? Thank you, Nazely [circle] Nazely Kurkjian, CPACC (she, her, hers) Coordinator of Disability, Diversity, and Nontraditional Student Services The State University of New York State University Plaza - Albany, New York 12246 Tel: 518.445.4078 Fax: 518.320.1557 Be a part of Generation SUNY: Facebook - Twitter - YouTube -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.gif Type: image/gif Size: 1979 bytes Desc: image001.gif URL: From rberger at highpoint.edu Fri Dec 6 06:33:38 2019 From: rberger at highpoint.edu (Berger, Rebecca) Date: Fri Dec 6 06:33:49 2019 Subject: [Athen] STEM Accessibility guidance In-Reply-To: References: Message-ID: <2CE23384-27CB-4C27-8B3B-E483C616A754@highpoint.edu> Please post responses to the list. Thank you! Rebecca Berger Director of Student Accessibility Resources and Services High Point University 336-841-9786 Electronic mail is not secure/confidential and should not be used for urgent or sensitive issues. Please contact Counseling Services during office hours Monday ? Friday 8:30a.m. to 5:00p.m. at 336-888-6352 by telephone if privacy is essential. Please note that counselors do not respond to emails after hours or on weekends. On Dec 6, 2019, at 9:11 AM, Kurkjian, Nazely wrote: ? Dear Colleagues, We are trying to finalize guidance for our campuses regarding STEM Accessibility. We?ve proposed two benchmarks: 1. For web pages, use an equation editor that outputs MathML. 2. For documents and presentations, use an equation editor that supports accessibility. The challenges are, not all browsers natively support MathML, and the software supporting math accessibility will not be supported by various operating systems and browsers. For example, the latest Mac OS will not support 32 bit architecture. However, MathType is 32 bit. So, if our computing labs or students? personal apple devices are updated, MathType will no longer be supported. MathPlayer has reliance on software that is near end of life and end of security releases like Microsoft Explorer, which will raise concerns among CIOs who are trying to get their campuses off Windows 7 before security updates stop on January 16th. We are a primarily Blackboard using System. Inside Blackboard, MathML is not supported, so MathType exports SVGs with automatically generated alt text. MathML is also currently not supported by Wordpress. And then, there are other markup languages beyond MathML for disciplines such as Chemistry. How is your campus/systems addressing all of these challenges? What guidance do you provide faculty in creating accessible math? Thank you, Nazely Nazely Kurkjian, CPACC (she, her, hers) Coordinator of Disability, Diversity, and Nontraditional Student Services The State University of New York State University Plaza - Albany, New York 12246 Tel: 518.445.4078 Fax: 518.320.1557 Be a part of Generation SUNY: Facebook - Twitter - YouTube _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -------------- next part -------------- An HTML attachment was scrubbed... URL: From armstrongdeborah at fhda.edu Fri Dec 6 07:38:48 2019 From: armstrongdeborah at fhda.edu (Deborah Armstrong) Date: Fri Dec 6 07:39:20 2019 Subject: [Athen] Gmail and JAWS Message-ID: Freedom scientific has just released this training/demo https://www.freedomscientific.com/webinars/gmail-and-jaws/ Many of my screen reader using students seem to really struggle with reading email. Especially if you have those new to using screen reading technology, be sure they listen to this. Other resources on google include: Using Gmail with a screen reader: https://support.google.com/mail/answer/90559?hl=en and if you search youTube you'll find both amateur and professional videos demonstrating how to use Gmail with several screen readers. --Debee -------------- next part -------------- An HTML attachment was scrubbed... URL: From armstrongdeborah at fhda.edu Fri Dec 6 08:53:46 2019 From: armstrongdeborah at fhda.edu (Deborah Armstrong) Date: Fri Dec 6 08:54:32 2019 Subject: [Athen] Gmail and JAWS In-Reply-To: References: Message-ID: Forgot to mention that much of the information in this training also applies to NVDA. There are some JAWS specific keystrokes (like using the table layer to find the delete check box) but most of this is screen reader independent. From: athen-list On Behalf Of Deborah Armstrong Sent: Friday, December 6, 2019 7:39 AM To: Access Technology Higher Education Network Subject: [Athen] Gmail and JAWS Freedom scientific has just released this training/demo https://www.freedomscientific.com/webinars/gmail-and-jaws/ Many of my screen reader using students seem to really struggle with reading email. Especially if you have those new to using screen reading technology, be sure they listen to this. Other resources on google include: Using Gmail with a screen reader: https://support.google.com/mail/answer/90559?hl=en and if you search youTube you'll find both amateur and professional videos demonstrating how to use Gmail with several screen readers. --Debee -------------- next part -------------- An HTML attachment was scrubbed... URL: From smarositz at csudh.edu Fri Dec 6 16:04:06 2019 From: smarositz at csudh.edu (Stephen (Alex) Marositz) Date: Fri Dec 6 16:04:31 2019 Subject: [Athen] Ergonomic Keyboard for Coding In-Reply-To: References: Message-ID: Hello List I am still thinking about this. Do any of you have any experience with: https://www.tapwithus.com/ Do you think something like this would be usable? Thanks Stephen Alex Marositz ATI Coordinator CSUDH Ext 3077 From: athen-list On Behalf Of Stephen (Alex) Marositz Sent: Thursday, December 5, 2019 2:34 PM To: Access Technology Higher Education Network Subject: [Athen] Ergonomic Keyboard for Coding CAUTION: This email originated from outside of CSUDH. Do not click links or open attachments unless you validate the sender and know the content is safe. Please forward this email to iso@csudh.edu if you believe this email is suspicious. Hello List Anyone know of a resource for ergonomic and/or configurable keyboards specifically intended for coding? Thank you so much Stephen Alexander (Alex) Marositz J.D. CPACC Accessible Technology Initiative Coordinator Information Technology Services, California State University Dominguez Hills (310)243-3077 -------------- next part -------------- An HTML attachment was scrubbed... URL: From foreigntype at gmail.com Sun Dec 8 21:27:04 2019 From: foreigntype at gmail.com (Wink Harner) Date: Sun Dec 8 21:27:21 2019 Subject: [Athen] Accessibility of Band app Message-ID: Does anyone in our hive have a few minutes to test screen reading accessibility on a band communication app called Band? Here's a link. https://band.us/home I can work on the dictation software accessibility in the morning. The band I play in is supposed to have a process for accessibilty, and this "we're doing this immediately" did not run through the process at all. I need to be able to use it with dictation software. Jaws tests the same access points, so having both tested will help me determine whether this app will work. If you have any alternative communication apps which are compatible with Jaws that serve the same kind of categories as this one or suggestions on how we could adapt existing software to meet the band's needs. Thanks in advance. Wink Wink Harner From bossley.5 at osu.edu Mon Dec 9 11:18:07 2019 From: bossley.5 at osu.edu (Bossley, Peter A.) Date: Mon Dec 9 11:19:38 2019 Subject: [Athen] Have you had issues with JAWS authentication using site license? In-Reply-To: References: Message-ID: Also, note that there is a new version of the server licensing tools that better supports servers installed on virtual machines. It is a required update for servers serving licenses for 2020 products and beyond. See: https://fsactivate.freedomscientific.com/Activation/Network From: athen-list On Behalf Of Khaleel Eksheir Sent: Thursday, December 5, 2019 11:54 AM To: Access Technology Higher Education Network Cc: Brandon DeLeeuw Subject: Re: [Athen] Have you had issues with JAWS authentication using site license? Hi David, that is very useful information. I will share it with our IT folks. Thank you so much, Khaleel Khaleel Eksheir, MSc.ESM | Assistive Technology Specialist UNC Charlotte | Fretwell 230Q | Office of Disability Services 9201 University City Blvd. | Charlotte, NC 28223 Phone: (704) 687-0042 | Fax: (704) 687-1395 khaleel.eksheir@uncc.edu | Free/Busy Calendar | http://www.ds.uncc.edu [Image removed by sender.] If you are not the intended recipient of this transmission or a person responsible for delivering it to the intended recipient, any disclosure, copying, distribution, or other use of any of the information in this transmission is strictly prohibited. If you have received this transmission in error, please notify me immediately by reply e-mail or by telephone at 704-687-0042. Thank you -------------------------------------------------------------------------------------------------------------------------------------------------------------------- On Wed, Dec 4, 2019 at 1:48 PM Schwarte, David M. > wrote: Hello Khaleel, We have not had difficulty with our JAWS server for a few years, but we did have some trouble when JAWS shared the server with other Sintenel servers, such as those for AutoCad and SPSS. Once we moved the JAWS server to a machine that does not share with other Sintenel servers the problems went away. David Schwarte From: athen-list > On Behalf Of Khaleel Eksheir Sent: Tuesday, December 3, 2019 10:22 AM To: athen-list@u.washington.edu Subject: [Athen] Have you had issues with JAWS authentication using site license? Hello, We have been having an issue with JAWS licenses. JAWS authenticate with the server license but we?ve had issues authenticating multiple times this year. Each time we had to restart the server license. I was wondering if this issue is appearing for other institutes. Please, let me know if you had a bad experience with JAWS authentication using site license servers. Thank you, Khaleel Khaleel Eksheir, MSc.ESM | Assistive Technology Specialist UNC Charlotte | Fretwell 230Q | Office of Disability Services 9201 University City Blvd. | Charlotte, NC 28223 Phone: (704) 687-0042 | Fax: (704) 687-1395 khaleel.eksheir@uncc.edu | Free/Busy Calendar | http://www.ds.uncc.edu [Image removed by sender.] If you are not the intended recipient of this transmission or a person responsible for delivering it to the intended recipient, any disclosure, copying, distribution, or other use of any of the information in this transmission is strictly prohibited. If you have received this transmission in error, please notify me immediately by reply e-mail or by telephone at 704-687-0042. Thank you -------------------------------------------------------------------------------------------------------------------------------------------------------------------- _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: ~WRD0000.jpg Type: image/jpeg Size: 823 bytes Desc: ~WRD0000.jpg URL: From Kitara.Smith at umuc.edu Mon Dec 9 11:35:45 2019 From: Kitara.Smith at umuc.edu (Kitara Smith) Date: Mon Dec 9 11:36:03 2019 Subject: [Athen] Third Party Accessibility Audits Message-ID: Good Afternoon, I'm searching for third party companies that will conduct a compliance audit of websites and online classrooms. Does anyone know of a reputable company? Thanks. Kitara A. Smith Access Technology & Access Training Manager ADA Compliance Resolution Management Office of Diversity & Equity Phone: 301-985-7432 Email: kitara.smith@umuc.edu -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: Picture (Device Independent Bitmap) 1.jpg Type: image/jpeg Size: 5319 bytes Desc: Picture (Device Independent Bitmap) 1.jpg URL: From girwin2 at hccfl.edu Mon Dec 9 11:45:52 2019 From: girwin2 at hccfl.edu (Irwin, George) Date: Mon Dec 9 11:46:34 2019 Subject: [Athen] Third Party Accessibility Audits In-Reply-To: References: Message-ID: At Hillsborough Community College , we Site-Improve. They are very comprehensive in checking your site and/or on-line courses. From: athen-list On Behalf Of Kitara Smith Sent: Monday, December 9, 2019 2:36 PM To: athen-list@u.washington.edu Subject: [Athen] Third Party Accessibility Audits CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Good Afternoon, I'm searching for third party companies that will conduct a compliance audit of websites and online classrooms. Does anyone know of a reputable company? Thanks. Kitara A. Smith Access Technology & Access Training Manager ADA Compliance Resolution Management Office of Diversity & Equity Phone: 301-985-7432 Email: kitara.smith@umuc.edu [cid:image001.jpg@01D5AE9F.59D40D40] Please note: All correspondence to or from this office is subject to Florida's Public Records law. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 5319 bytes Desc: image001.jpg URL: From Khaleel.Eksheir at uncc.edu Tue Dec 10 05:54:40 2019 From: Khaleel.Eksheir at uncc.edu (Khaleel Eksheir) Date: Tue Dec 10 05:55:24 2019 Subject: [Athen] Have you had issues with JAWS authentication using site license? In-Reply-To: References: Message-ID: That is very helpful. I will share with our IT Services. Thank you so much, Khaleel Khaleel Eksheir, MSc.ESM | Assistive Technology Specialist UNC Charlotte | Fretwell 230Q | Office of Disability Services 9201 University City Blvd. | Charlotte, NC 28223 Phone: (704) 687-0042 | Fax: (704) 687-1395 khaleel.eksheir@uncc.edu | Free/Busy Calendar | http://www.ds.uncc.edu If you are not the intended recipient of this transmission or a person responsible for delivering it to the intended recipient, any disclosure, copying, distribution, or other use of any of the information in this transmission is strictly prohibited. If you have received this transmission in error, please notify me immediately by reply e-mail or by telephone at 704-687-0042. Thank you ------------------------------------------------------------------ ------------------------------------------------------------------ -------------------------------- On Mon, Dec 9, 2019 at 2:22 PM Bossley, Peter A. wrote: > Also, note that there is a new version of the server licensing tools that > better supports servers installed on virtual machines. It is a required > update for servers serving licenses for 2020 products and beyond. See: > https://fsactivate.freedomscientific.com/Activation/Network > > > > > > *From:* athen-list *On > Behalf Of *Khaleel Eksheir > *Sent:* Thursday, December 5, 2019 11:54 AM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Cc:* Brandon DeLeeuw > *Subject:* Re: [Athen] Have you had issues with JAWS authentication using > site license? > > > > Hi David, > > > > that is very useful information. I will share it with our IT folks. > > > > Thank you so much, > > Khaleel > > > > > > Khaleel Eksheir, MSc.ESM | Assistive Technology Specialist > UNC Charlotte | Fretwell 230Q | Office of Disability Services > 9201 University City Blvd. | Charlotte, NC 28223 > Phone: (704) 687-0042 | Fax: (704) 687-1395 > khaleel.eksheir@uncc.edu | Free/Busy Calendar > > | http://www.ds.uncc.edu > > > [image: Image removed by sender.] > > If you are not the intended recipient of this transmission or a person > responsible for delivering it to the intended recipient, any disclosure, > copying, distribution, or other use of any of the information in this > transmission is strictly prohibited. If you have received this transmission > in error, please notify me immediately by reply e-mail or by telephone at > 704-687-0042. Thank you > > -------------------------------------------------------------------------------------------------------------------------------------------------------------------- > > > > > > On Wed, Dec 4, 2019 at 1:48 PM Schwarte, David M. > wrote: > > Hello Khaleel, > > > > We have not had difficulty with our JAWS server for a few years, but we > did have some trouble when JAWS shared the server with other Sintenel > servers, such as those for AutoCad and SPSS. Once we moved the JAWS server > to a machine that does not share with other Sintenel servers the problems > went away. > > > > David Schwarte > > > > *From:* athen-list *On > Behalf Of *Khaleel Eksheir > *Sent:* Tuesday, December 3, 2019 10:22 AM > *To:* athen-list@u.washington.edu > *Subject:* [Athen] Have you had issues with JAWS authentication using > site license? > > > > Hello, > > We have been having an issue with JAWS licenses. JAWS authenticate with > the server license but we?ve had issues authenticating multiple times this > year. Each time we had to restart the server license. I was wondering if > this issue is appearing for other institutes. > > Please, let me know if you had a bad experience with JAWS authentication > using site license servers. > > Thank you, > Khaleel > > > > > > Khaleel Eksheir, MSc.ESM | Assistive Technology Specialist > UNC Charlotte | Fretwell 230Q | Office of Disability Services > 9201 University City Blvd. | Charlotte, NC 28223 > Phone: (704) 687-0042 | Fax: (704) 687-1395 > khaleel.eksheir@uncc.edu | Free/Busy Calendar > > | http://www.ds.uncc.edu > > > [image: Image removed by sender.] > > If you are not the intended recipient of this transmission or a person > responsible for delivering it to the intended recipient, any disclosure, > copying, distribution, or other use of any of the information in this > transmission is strictly prohibited. If you have received this transmission > in error, please notify me immediately by reply e-mail or by telephone at > 704-687-0042. Thank you > > -------------------------------------------------------------------------------------------------------------------------------------------------------------------- > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: ~WRD0000.jpg Type: image/jpeg Size: 823 bytes Desc: not available URL: From lorik at virginia.edu Tue Dec 10 06:50:48 2019 From: lorik at virginia.edu (Kressin, Lori L (llk2t)) Date: Tue Dec 10 06:51:24 2019 Subject: [Athen] Gradescope Message-ID: Hello everyone, Has anyone evaluated, taken a look at, or considered deployment of ?Gradescope?? Any feedback would be very much appreciated. Thanks, Lori ------------------------------------------------------------------- Lori Kressin Coordinator of Academic Accessibility Office of the Executive VP and Provost ? Univ. of Virginia 102 Cresap Rd ? POB 400199 ? Charlottesville, VA ? 22904 [434] 982-5784 http://provost.virginia.edu/coaa -------------- next part -------------- An HTML attachment was scrubbed... URL: From mmintz at pasadena.edu Tue Dec 10 11:15:00 2019 From: mmintz at pasadena.edu (Mark C. Mintz) Date: Tue Dec 10 11:15:17 2019 Subject: [Athen] Job openings at Pasadena City College: Alternate Media Specialist and DSP&S Accommodation Specialist Message-ID: Hello, PCC is looking fill two positions. They close right after Christmas: Alternate Media Specialist Description Alt media specialist application -- Backfilling my old position. DSP&S Accommodation Specialist Accommodation Specialist application -- A new position to help coordinate provision of accommodations. Our department is dynamic, always looking for ways to bring accessibility and students with disabilities into the conversation. As shown by the fact that the announcements aren't tagged, we have a ways to go. Still, the college is a great place to work. It is equity-minded, and DSP&S is well respected by the campus at large. If you are interested in shared governance and committee work, there is opportunity for that. The city is a fun place, and the metro gold line passes half a mile away from campus so you can come in from a wide area. Feel free to reach out if you have any questions, and please share this with any interested parties. Thanks, Mark Mintz Assistive Technology Specialist Pasadena City College Room D208 -------------- next part -------------- An HTML attachment was scrubbed... URL: From dandrews920 at comcast.net Tue Dec 10 15:07:37 2019 From: dandrews920 at comcast.net (David Andrews) Date: Tue Dec 10 15:08:03 2019 Subject: [Athen] Third Party Accessibility Audits In-Reply-To: References: Message-ID: There are a number of them out there, google should help: Paciello Group Deque Accessible 360 SiteImprove SSB-Bart Group (changed their name, it is escaping me) and more. Dave At 01:35 PM 12/9/2019, Kitara Smith wrote: >Content-Language: en-US >Content-Type: multipart/related; > >boundary="_004_BN6PR16MB30768E7779C1E33CA74E15C9EF580BN6PR16MB3076namp_"; > type="multipart/alternative" > >Good Afternoon, > >I'm searching for third party companies that will conduct a >compliance audit of websites and online classrooms. Does anyone >know of a reputable company? > >Thanks. > >Kitara A. Smith >Access Technology & Access Training Manager >ADA Compliance >Resolution Management >Office of Diversity & Equity >Phone: 301-985-7432 >Email: kitara.smith@umuc.edu -------------- next part -------------- An HTML attachment was scrubbed... URL: From michele.bromley at pdx.edu Tue Dec 10 16:47:07 2019 From: michele.bromley at pdx.edu (Michele Bromley) Date: Tue Dec 10 16:48:03 2019 Subject: [Athen] Third Party Accessibility Audits In-Reply-To: <201912102308.xBAN85Zt028611@mxout21.s.uw.edu> References: <201912102308.xBAN85Zt028611@mxout21.s.uw.edu> Message-ID: SSB-Bart Group is now Level Access . iFactory also does web accessibility audits and consulting. Michele Joy Bromley IT Accessibility Coordinator Office of Information Technology (OIT) Portland State University (PSU) [image: The Portland State University logo includes intertwined letters P, S, and U that represent the interconnectedness of the university to the city, region, and world.] Office: SMSU 18 Phone: 503-725-8395 Email: michele.bromley@pdx.edu Website: www.pdx.edu/accessibility ?The power of the Web is in its universality. Access by everyone regardless of disability is an essential aspect.? ~ Tim Berners-Lee On Tue, Dec 10, 2019 at 3:10 PM David Andrews wrote: > There are a number of them out there, google should help: > > Paciello Group > Deque > Accessible 360 > SiteImprove > SSB-Bart Group (changed their name, it is escaping me) > and more. > > Dave > > At 01:35 PM 12/9/2019, Kitara Smith wrote: > > Content-Language: en-US > Content-Type: multipart/related; > > boundary="_004_BN6PR16MB30768E7779C1E33CA74E15C9EF580BN6PR16MB3076namp_"; > type="multipart/alternative" > > Good Afternoon, > > I?m searching for third party companies that will conduct a compliance > audit of websites and online classrooms. Does anyone know of a reputable > company? > > Thanks. > > > *Kitara A. Smith *Access Technology & Access Training Manager > ADA Compliance > Resolution Management > Office of Diversity & Equity > Phone: 301-985-7432 > Email: * kitara.smith@umuc.edu* > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > -------------- next part -------------- An HTML attachment was scrubbed... URL: From lnorwich at bu.edu Wed Dec 11 12:20:34 2019 From: lnorwich at bu.edu (Norwich, Lorraine S) Date: Wed Dec 11 12:20:43 2019 Subject: [Athen] Examsoft Message-ID: Dear All, There was discussion recently about ExamSoft and screen readers. Has anyone reported or noted any other accessibility problems with this product? We are investigating using this in a proposed testing center, and of course access is a main concern. Any luck working with the company on a VPAT? Thanks Lorraine Lorraine S. Norwich, BSME, MSIS Assistant Director of Disability & Access Services 25 Buick Street 3rd Floor, Boston MA 02215 lnorwich@bu.edu (email) 617-353-3658 (vox) 617-353-9646 (fax) www.bu.edu/disability (website) -------------- next part -------------- An HTML attachment was scrubbed... URL: From kvillanueva at Lee.Edu Wed Dec 11 12:25:20 2019 From: kvillanueva at Lee.Edu (Villanueva, K-leigh) Date: Wed Dec 11 12:25:54 2019 Subject: [Athen] Examsoft In-Reply-To: References: Message-ID: We purchased this for nursing and they do have a VPAT. Call the technical line. They are very knowledgeable. K-leigh From: athen-list On Behalf Of Norwich, Lorraine S Sent: Wednesday, December 11, 2019 2:21 PM To: athen-list@mailman12.u.washington.edu Subject: [Athen] Examsoft Dear All, There was discussion recently about ExamSoft and screen readers. Has anyone reported or noted any other accessibility problems with this product? We are investigating using this in a proposed testing center, and of course access is a main concern. Any luck working with the company on a VPAT? Thanks Lorraine Lorraine S. Norwich, BSME, MSIS Assistant Director of Disability & Access Services 25 Buick Street 3rd Floor, Boston MA 02215 lnorwich@bu.edu (email) 617-353-3658 (vox) 617-353-9646 (fax) www.bu.edu/disability (website) -------------- next part -------------- An HTML attachment was scrubbed... URL: From vwalton at columbiabasin.edu Wed Dec 11 12:37:29 2019 From: vwalton at columbiabasin.edu (Walton, Vicki) Date: Wed Dec 11 12:37:47 2019 Subject: [Athen] Examsoft In-Reply-To: References: Message-ID: We have test this the last two year (2018 and 2019). There have been issues but if you let them know, they are willing to fix them. [Visit the CBC Website] Vicki Walton (They/Them) Assistive Technology Center 509.542.4428, or ext. 2428 2600 N. 20th Ave., Pasco, WA 99301 [Follow CBC on Facebook] [Follow CBC on Instagram] [Follow CBC on Twitter] [Follow CBC on YouTube] [Follow CBC on Snapchat] [We All Soar Together] From: athen-list On Behalf Of Norwich, Lorraine S Sent: Wednesday, December 11, 2019 12:21 PM To: athen-list@mailman12.u.washington.edu Subject: [Athen] Examsoft CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp@columbiabasin.edu. Dear All, There was discussion recently about ExamSoft and screen readers. Has anyone reported or noted any other accessibility problems with this product? We are investigating using this in a proposed testing center, and of course access is a main concern. Any luck working with the company on a VPAT? Thanks Lorraine Lorraine S. Norwich, BSME, MSIS Assistant Director of Disability & Access Services 25 Buick Street 3rd Floor, Boston MA 02215 lnorwich@bu.edu (email) 617-353-3658 (vox) 617-353-9646 (fax) www.bu.edu/disability (website) -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13559 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 646 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 1013 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 882 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 732 bytes Desc: image005.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.png Type: image/png Size: 815 bytes Desc: image006.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.png Type: image/png Size: 3926 bytes Desc: image007.png URL: From heather.mariger at chemeketa.edu Wed Dec 11 15:21:04 2019 From: heather.mariger at chemeketa.edu (Heather Mariger) Date: Wed Dec 11 15:21:41 2019 Subject: [Athen] Plagiarism Detection Programs Message-ID: Greetings, We are in the process of moving to Canvas as our LMS and, as such, are looking at potential plagiarism detection tools that work with it. Some of the tools that have been mentioned include: - TurnitIn - Urkund - Vericite - Unicheck Does anyone have any information on/experience with the accessibility of these (or any other) plagiarism tools? It would be incredibly helpful to have some practical accessibility information to add to the discussion. Thanks, H. *Heather Mariger* *Digital Accessibility Advocate* *Center for Academic Innovation* *Chemeketa Community College* *4000 Lancaster Drive NE - 9/126A* *Salem, OR 97305* 503.589.7832 ***************** *Diversity is being invited to the party; inclusion is being asked to dance. * Verna Myers, author and speaker -------------- next part -------------- An HTML attachment was scrubbed... URL: From dina.rosenbaum at carroll.org Thu Dec 12 06:54:48 2019 From: dina.rosenbaum at carroll.org (Dina Rosenbaum) Date: Thu Dec 12 06:55:52 2019 Subject: [Athen] Carroll Center for the Blind provides accessibility services including WCAG compliance audits and skilled user testing In-Reply-To: <2fff297f6d629261c757a610c454ad99@mail.gmail.com> References: <2fff297f6d629261c757a610c454ad99@mail.gmail.com> Message-ID: Just sharing the response to Third Party Accessibility Audits *From:* Bruce Howell *Sent:* Thursday, December 12, 2019 9:13 AM *To:* kitara.smith@umuc.edu *Subject:* Carroll Center for the Blind provides accessibility services including WCAG compliance audits and skilled user testing Hello Kitara: We noticed that you posted on the athen-list that you are seeking a ?reputable company? to perform WCAG accessibility compliance audits on websites and online classrooms. We have the experience you are seeking, as we have worked with a number of colleges and universities to perform these types of services. In addition to conducting WCAG compliance audits, we also have skilled blind screen reader users who can perform user testing within the LMS and specific online courses, if that holds any interest for you. It is not as comprehensive as the full audit would be, of course, but it?s often extremely useful for assessing whether anyone requiring the use of a screen reader in order to take a course will be able to navigate and interact with the LMS and with everything contained within the specific course. I would be happy to speak with you about our background, or team, and our methodologies, if you are interested in learning more. Unfortunately, I am out of the office tomorrow (Friday), but will be here Monday, Tuesday, Thursday and Friday next week if there is a day/time you would like to suggest for a call? Looking forward to hearing back from you if you are interested in exploring how The Carroll Center could work with you and UMUGC. Thank you for considering us. Bruce Bruce A. Howell Accessibility Services Manager The Carroll Center for the Blind 770 Centre Street Newton, MA 02458 Ph: 617-969-6200, ext. 210 Fax: 617-969-6204 Email: bruce.howell@carroll.org [image: mail logo] -- Carroll Center for the Blind Confidentiality Notice:? This email and any files transmitted with it are confidential and are intended solely for the use of the individual(s) addressed in the message above.? This communication may contain sensitive or confidential information.? If you are not an intended recipient dissemination, forwarding, printing or copying of this email is strictly prohibited.? If you received this email in error and the email contains private information, please contact the Carroll Center Compliance Line at 617-969-6200 x. 214.? If the email was sent to you in error but does not contain private information, please contact the sender and delete the email. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 3549 bytes Desc: not available URL: From lorilane at illinois.edu Thu Dec 12 09:58:16 2019 From: lorilane at illinois.edu (Lane, Lori) Date: Thu Dec 12 09:59:47 2019 Subject: [Athen] University of Illinois Badging course now available for registration Message-ID: ANNOUNCEMENT The Disability Resources and Education Services (DRES) on the Champaign/Urbana campus is offering an online introductory course in Web Accessibility where people can earn badges. This badging course is 6 hours of synchronous online training with hands-on activities during the course. The cost for University of Illinois participants (valid netid is required) is $120 per course (CFOP number required). Non-University of Illinois participants have a different cost. Please see this link: Web Accessibility Evaluation for Technical Users (3-part course) January 13th, 15th, and 17th, 2020 (Registration closes on January 6) Please contact if you have any questions: Christy Blew, clblew@illinois.edu Lori Lane, lorilane@illinois.edu NOTE: These courses are NOT for web, multimedia and software developers interested in learning how to build accessible websites, multimedia applications, or software. They are designed to help people develop basic skills in evaluating a website for accessibility features and issues. ------- Lori Lane, M.Ed., CPACC IT Accessibility Specialist in Universal Design University of Illinois Rehabilitation Education Center 1207 S. Oak St., MC - #574 Champaign, 61820 Phone: 217-909-2075 lorilane@illinois.edu -------------- next part -------------- An HTML attachment was scrubbed... URL: From hkramer at ahead.org Thu Dec 12 12:38:00 2019 From: hkramer at ahead.org (Howard Kramer) Date: Thu Dec 12 12:39:14 2019 Subject: [Athen] Fwd: Jim Thatcher has died In-Reply-To: References: Message-ID: I'm not sure this has been discussed on the ATHEN or WebAIM lists but I saw this post by Richard Ladner about the passing of Jim Thatcher and thought I would share it since it was such as nice tribute. Jim came to AHG a few times and I saw him regularly up to a few years ago at CSUN and other conferences. Definitely a great guy and a pioneer in the field of accessibility. -Howard ---------- Forwarded message --------- From: Richard Ladner Date: Tue, Dec 10, 2019 at 10:56 AM Subject: Jim Thatcher has died To: *Jim Thatcher passed away on December 7, 2019 at the age of 83.* He was the first recipient of the SIGACCESS Outstanding Contribution Award in 2008. While working for IBM he developed the first screen readers for personal computers. His website is being maintained by Knowbility. He was a very good man. Richard E. Ladner Professor Emeritus Paul G. Allen School of Computer Science and Engineering University of Washington -- Regards, Howard Howard Kramer Conference Coordinator Accessing Higher Ground 303-492-8672 cell: 720-351-8668 Join us for the *Accessing Higher Ground Conference * in Westminster, Colorado, Nov 18-22, 2019. Request for proposals will be announced mid-March. Complete program information and registration is open for our full line-up of webinars, *AHEADtoYOU! * And the *Technology Access Series *. Site capacities for all webinar events is limited; please register at your earliest convenience for the largest selection. Not yet a member of AHEAD? *We welcome you to join AHEAD now. * -------------- next part -------------- An HTML attachment was scrubbed... URL: From knott_jennifer at columbusstate.edu Thu Dec 12 12:42:56 2019 From: knott_jennifer at columbusstate.edu (Jennifer Knott) Date: Thu Dec 12 12:43:22 2019 Subject: [Athen] Fwd: Jim Thatcher has died In-Reply-To: References: Message-ID: Thanks for sharing this, he was the first person I followed as an authority in accessibility. Best, jk ____________________________ Jennifer Knott, Ed.D. Director, Center of Online Learning Columbus State University (706) 507-8695 On Thu, Dec 12, 2019 at 3:40 PM Howard Kramer wrote: > I'm not sure this has been discussed on the ATHEN or WebAIM lists but I > saw this post by Richard Ladner about the passing of Jim Thatcher and > thought I would share it since it was such as nice tribute. Jim came to AHG > a few times and I saw him regularly up to a few years ago at CSUN and other > conferences. Definitely a great guy and a pioneer in the field of > accessibility. > > -Howard > > ---------- Forwarded message --------- > From: Richard Ladner > Date: Tue, Dec 10, 2019 at 10:56 AM > Subject: Jim Thatcher has died > To: > > > *Jim Thatcher passed away on December 7, 2019 at the age of 83.* > > He was the first recipient of the SIGACCESS Outstanding Contribution > Award > > in 2008. > > While working for IBM he developed the first screen readers for personal > computers. > > His website is being maintained by Knowbility. > > He was a very good man. > > Richard E. Ladner > Professor Emeritus > Paul G. Allen School of Computer Science and Engineering > University of Washington > > > -- > Regards, > Howard > > Howard Kramer > Conference Coordinator > Accessing Higher Ground > 303-492-8672 > cell: 720-351-8668 > > Join us for the *Accessing Higher Ground Conference > * in Westminster, Colorado, Nov > 18-22, 2019. Request for proposals will be announced mid-March. > > > > Complete program information and registration is open for our full line-up > of webinars, *AHEADtoYOU! > * And the *Technology > Access Series *. > Site capacities for all webinar events is limited; please register at your > earliest convenience for the largest selection. > > > > Not yet a member of AHEAD? *We welcome you to join AHEAD now. > * > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > -------------- next part -------------- An HTML attachment was scrubbed... URL: From hunziker at email.arizona.edu Thu Dec 12 14:25:42 2019 From: hunziker at email.arizona.edu (Hunziker, Dawn A - (hunziker)) Date: Thu Dec 12 14:25:59 2019 Subject: [Athen] InFlight Message-ID: Hi all, Has anyone worked with InFlight for rendering PeopleSoft content? Thanks, Dawn ~~ Dawn Hunziker IT Accessibility Consultant, Sr. | Disability Resources The University of Arizona | hunziker@arizona.edu drc.arizona.edu | itaccessibility.arizona.edu 520-626-9409 -------------- next part -------------- An HTML attachment was scrubbed... URL: From ShelleyHaven at techpotential.net Thu Dec 12 18:21:48 2019 From: ShelleyHaven at techpotential.net (Shelley Haven) Date: Thu Dec 12 18:22:20 2019 Subject: [Athen] Jim Thatcher has died In-Reply-To: References: Message-ID: <7AC62D12-C2D9-4D54-BC3E-FD0E92910EFE@techpotential.net> > ...he was the first person I followed as an authority in accessibility. Same here. Sorry that he has passed, yet very thankful for the legacy he left and the path he blazed. - Shelley _____________________________ Shelley Haven ATP, RET Assistive Technology Consultant www.TechPotential.net > On Dec 12, 2019, at 1:42 PM, Jennifer Knott wrote: > > Thanks for sharing this, he was the first person I followed as an authority in accessibility. > > Best, > jk > ____________________________ > Jennifer Knott, Ed.D. > Director, Center of Online Learning > Columbus State University > (706) 507-8695 > > > > > On Thu, Dec 12, 2019 at 3:40 PM Howard Kramer > wrote: > I'm not sure this has been discussed on the ATHEN or WebAIM lists but I saw this post by Richard Ladner about the passing of Jim Thatcher and thought I would share it since it was such as nice tribute. Jim came to AHG a few times and I saw him regularly up to a few years ago at CSUN and other conferences. Definitely a great guy and a pioneer in the field of accessibility. > > -Howard > > ---------- Forwarded message --------- > From: Richard Ladner > > Date: Tue, Dec 10, 2019 at 10:56 AM > Subject: Jim Thatcher has died > To: > > > > Jim Thatcher passed away on December 7, 2019 at the age of 83. > > He was the first recipient of the SIGACCESS Outstanding Contribution Award in 2008. > > While working for IBM he developed the first screen readers for personal computers. > > His website is being maintained by Knowbility. > > He was a very good man. > > Richard E. Ladner > Professor Emeritus > Paul G. Allen School of Computer Science and Engineering > University of Washington > > > -- > Regards, > Howard > > Howard Kramer > Conference Coordinator > Accessing Higher Ground > 303-492-8672 > cell: 720-351-8668 > > Join us for the Accessing Higher Ground?Conference in Westminster, Colorado, Nov 18-22, 2019. Request for proposals will be announced mid-March. > > Complete program information and registration is open for our full line-up of webinars, AHEADtoYOU! And the Technology Access Series . Site capacities for all webinar events is limited; please register at your earliest convenience for the largest selection. > > Not yet a member of AHEAD? We welcome you to join AHEAD now. > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list -------------- next part -------------- An HTML attachment was scrubbed... URL: From dkrahmer at colgate.edu Fri Dec 13 09:18:22 2019 From: dkrahmer at colgate.edu (Debbie Krahmer) Date: Fri Dec 13 09:18:55 2019 Subject: [Athen] Screen reader punctuation issue Message-ID: Hi everyone, I'm working with some faculty on a library/archives tutorial for students on how to use our Finding Aides search engine. There's one section of the tutorial that is demonstrating how using quotation marks around a phrase forces the search box to search it as a single phrase, as opposed to two separate words connected by a boolean operator. The first time it is done, it's obvious (to me as a NVDA screen reader user) that the pauses are indicating that the example is, indeed, using the quotation marks. However, there's a list of example searches that students might use, some of which are phrases that use quotation marks. Visually, it's really obvious that this is done to emphasize when and how a phrase should have quotation marks around it. Audibly, I can't tell when a phrase is in quotation marks or when a phrase isn't. Maybe it's not necessary to have the extra reminders about enclosing a phrase in quotation marks, but it is an instance where a screen-reader-user wouldn't be receiving the same information that a non-screen-reader-user would be on the page. I know I can up the verbosity of NVDA, so it will read punctuation, but I wouldn't know to do that for this page ahead of time. and it drives me nuts to have it like that all the time. I wouldn't assume that a student would just know to up their verbosity when reading a tutorial. Is there a way with ARIA to indicate when its important for the screen reader to actually say the punctuation for a few examples? Something to tell it when to read something as "quote buildings and grounds quote" versus "buildings and grounds." Thanks, D. ______________ Debbie Krahmer Preferred Pronouns: My name/no pronouns Associate Professor in the Libraries Accessible Technology & Government Documents Librarian 304 Case-Geyer Colgate University 315-228-6592 dkrahmer@colgate.edu -------------- next part -------------- An HTML attachment was scrubbed... URL: From am2621 at hunter.cuny.edu Fri Dec 13 17:19:28 2019 From: am2621 at hunter.cuny.edu (Adina Mulliken) Date: Fri Dec 13 17:20:03 2019 Subject: [Athen] Screen reader punctuation issue Message-ID: <53C9E4531F8C3242952C26904E099603023D8A1743@h-mem3> Hi Debbie, I don't know but I'm glad you asked. That sure would be a help for webpages meant to teach screen reader users how to write out references in a certain citation style. I'll look forward to responses. Adina Adina Mulliken Assistant Professor, Librarian Social Work and Urban Public Health Library Hunter College, CUNY Phone: 212-396-7665 Pronouns: she, her Date: Fri, 13 Dec 2019 12:18:22 -0500 From: Debbie Krahmer To: Access Technology Higher Education Network Subject: [Athen] Screen reader punctuation issue Hi everyone, I'm working with some faculty on a library/archives tutorial for students on how to use our Finding Aides search engine. There's one section of the tutorial that is demonstrating how using quotation marks around a phrase forces the search box to search it as a single phrase, as opposed to two separate words connected by a boolean operator. The first time it is done, it's obvious (to me as a NVDA screen reader user) that the pauses are indicating that the example is, indeed, using the quotation marks. However, there's a list of example searches that students might use, some of which are phrases that use quotation marks. Visually, it's really obvious that this is done to emphasize when and how a phrase should have quotation marks around it. Audibly, I can't tell when a phrase is in quotation marks or when a phrase isn't. Maybe it's not necessary to have the extra reminders about enclosing a phrase in quotation marks, but it is an instance where a screen-reader-user wouldn't be receiving the same information that a non-screen-reader-user would be on the page. I know I can up the verbosity of NVDA, so it will read punctuation, but I wouldn't know to do that for this page ahead of time. and it drives me nuts to have it like that all the time. I wouldn't assume that a student would just know to up their verbosity when reading a tutorial. Is there a way with ARIA to indicate when its important for the screen reader to actually say the punctuation for a few examples? Something to tell it when to read something as "quote buildings and grounds quote" versus "buildings and grounds." Thanks, D. ______________ Debbie Krahmer Preferred Pronouns: My name/no pronouns Associate Professor in the Libraries Accessible Technology & Government Documents Librarian 304 Case-Geyer Colgate University 315-228-6592 dkrahmer@colgate.edu From bossley.5 at osu.edu Fri Dec 13 17:31:08 2019 From: bossley.5 at osu.edu (Bossley, Peter A.) Date: Fri Dec 13 17:31:20 2019 Subject: [Athen] Screen reader punctuation issue In-Reply-To: References: Message-ID: There is no easy way to do this. However, it would be possible to write out what you wanted the screen reader to read as an aria-label. The issue with this would be that if the screen reader user were to review it word by word they would read the label text and not the format that is actually present on the page. It is for that reason that I wouldn?t suggest doing this. The best advice might be to put a notice on the page itself above the content e.g. The following section demonstrates syntax for search engines. If you are a screen reader user we recommend that you increase your screen reader punctuation verbosity for best results on this page. From: athen-list On Behalf Of Debbie Krahmer Sent: Friday, December 13, 2019 12:18 PM To: Access Technology Higher Education Network Subject: [Athen] Screen reader punctuation issue Hi everyone, I'm working with some faculty on a library/archives tutorial for students on how to use our Finding Aides search engine. There's one section of the tutorial that is demonstrating how using quotation marks around a phrase forces the search box to search it as a single phrase, as opposed to two separate words connected by a boolean operator. The first time it is done, it's obvious (to me as a NVDA screen reader user) that the pauses are indicating that the example is, indeed, using the quotation marks. However, there's a list of example searches that students might use, some of which are phrases that use quotation marks. Visually, it's really obvious that this is done to emphasize when and how a phrase should have quotation marks around it. Audibly, I can't tell when a phrase is in quotation marks or when a phrase isn't. Maybe it's not necessary to have the extra reminders about enclosing a phrase in quotation marks, but it is an instance where a screen-reader-user wouldn't be receiving the same information that a non-screen-reader-user would be on the page. I know I can up the verbosity of NVDA, so it will read punctuation, but I wouldn't know to do that for this page ahead of time. and it drives me nuts to have it like that all the time. I wouldn't assume that a student would just know to up their verbosity when reading a tutorial. Is there a way with ARIA to indicate when its important for the screen reader to actually say the punctuation for a few examples? Something to tell it when to read something as "quote buildings and grounds quote" versus "buildings and grounds." Thanks, D. ______________ Debbie Krahmer Preferred Pronouns: My name/no pronouns Associate Professor in the Libraries Accessible Technology & Government Documents Librarian 304 Case-Geyer Colgate University 315-228-6592 dkrahmer@colgate.edu -------------- next part -------------- An HTML attachment was scrubbed... URL: From sloraas at austincc.edu Sun Dec 15 14:40:31 2019 From: sloraas at austincc.edu (Sean Loraas) Date: Sun Dec 15 14:40:53 2019 Subject: [Athen] (no subject) Message-ID: Aaaaasaaqsdv7,7se3eA Sean Loraas Accessibility Technician/Tutor Alt. Text & Media Austin Community College Riverside Campus Building G 9154 512.223.6034 Voice/message7368 (Sent from my phone, please forgive any typos2xfYFvj5 zaI needx) to k I failed to catch.) -------------- next part -------------- An HTML attachment was scrubbed... URL: From heather.mariger at chemeketa.edu Mon Dec 16 12:02:36 2019 From: heather.mariger at chemeketa.edu (Heather Mariger) Date: Mon Dec 16 12:02:59 2019 Subject: [Athen] Strategic Accessibility Workshop Message-ID: Greetings, I hope this is ok to post here - I just heard about this workshop and thought it may be of interest: I am sure that most of you are familiar with WebAIM as a great source for technical accessibility information. However, I wanted to share a new training that WebAIM is conducting for those wanting to promote system-wide accessibility at their institution. The 2-day workshop will focus on creating a policy and plan for accessibility as well as practical advice on creating a culture of accessibility on your campus. The StrategicA11y - Strategic Web Accessibility Workshop is going to be held in Logan, Utah May 19-21, 2020. Disclaimer: I worked with the folks at WebAIM on the GOALS grant several years ago, so I may be slightly biased, but they do good work... Thanks, H. *Heather Mariger* *Digital Accessibility Advocate* *Center for Academic Innovation* *Chemeketa Community College* *4000 Lancaster Drive NE - 9/126A* *Salem, OR 97305* 503.589.7832 ***************** *Diversity is being invited to the party; inclusion is being asked to dance. * Verna Myers, author and speaker -------------- next part -------------- An HTML attachment was scrubbed... URL: From mtran at wccnet.edu Wed Dec 18 07:37:07 2019 From: mtran at wccnet.edu (Tran,Michael) Date: Wed Dec 18 07:38:10 2019 Subject: [Athen] Converting handwriting to text Message-ID: Hello, Are there any recommendations for programs (software or apps) to use for converting handwritten (from lecture notetaking) to text to be used with a screen reader. Michael Tran, Technology Specialist Disability Services (DS) Washtenaw Community College 4800 E. Huron River Drive, LA 104 Ann Arbor, MI 48105 P: 734-973-3342 F: 734-477-8517 -------------- next part -------------- An HTML attachment was scrubbed... URL: From neal.sorensen at mnsu.edu Wed Dec 18 07:51:52 2019 From: neal.sorensen at mnsu.edu (Sorensen, Neal B) Date: Wed Dec 18 07:52:03 2019 Subject: [Athen] Converting handwriting to text In-Reply-To: References: Message-ID: I believe OneNote 2016 was able to convert handwriting. Microsoft partnered with livescribe at one point to develop that capability. I don't know if the current version of OneNote is able to do that, but it's worth a look! Neal Sorensen (pronouns: he, him, his) Accessibility Resources Minnesota State University, Mankato 132 Memorial Library Mankato, MN 56001 Phone: (507) 389-5242 Fax: (507) 389-1199 www.mnsu.edu/access [cid:image004.png@01CF4281.A3698650] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you have received this transmission in error, please delete it from your system without copying it, and notify the sender by reply email so that our address record can be corrected. From: athen-list On Behalf Of Tran,Michael Sent: Wednesday, December 18, 2019 9:37 AM To: athen-list@u.washington.edu Subject: [Athen] Converting handwriting to text Hello, Are there any recommendations for programs (software or apps) to use for converting handwritten (from lecture notetaking) to text to be used with a screen reader. Michael Tran, Technology Specialist Disability Services (DS) Washtenaw Community College 4800 E. Huron River Drive, LA 104 Ann Arbor, MI 48105 P: 734-973-3342 F: 734-477-8517 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 7621 bytes Desc: image001.jpg URL: From jiatyan at stanford.edu Wed Dec 18 08:04:57 2019 From: jiatyan at stanford.edu (Jiatyan Chen) Date: Wed Dec 18 08:05:26 2019 Subject: [Athen] Converting handwriting to text In-Reply-To: References: Message-ID: <74A28B65-F89C-43D6-8F52-76B5AE30C537@stanford.edu> I use MyScript Nebo to write/edit on the iPad Pro. (Speak to Gonzalo Silverio at umich, who has seen me using it at AHG.) It will convert handwriting into text on the fly, and can edit the converted text by crossing it out and writing over it. Cons: high initial hardware investment. https://apps.apple.com/us/app/nebo-professional-note-taking/id1119601770 -- Jiatyan Chen -------------- next part -------------- An HTML attachment was scrubbed... URL: From dkrahmer at colgate.edu Wed Dec 18 09:00:29 2019 From: dkrahmer at colgate.edu (Debbie Krahmer) Date: Wed Dec 18 09:01:03 2019 Subject: [Athen] Converting handwriting to text In-Reply-To: <74A28B65-F89C-43D6-8F52-76B5AE30C537@stanford.edu> References: <74A28B65-F89C-43D6-8F52-76B5AE30C537@stanford.edu> Message-ID: Seconding Nebo--MyScript's been at the handwriting-to-machine-readable-text for decades, and they're really good, but it costs. (Minimum $300 for an iPad, $100 for an iPencil, and $15 for the app. Or you need an android tablet with an active stylus.) It only works for materials written in Nebo, as well. Same with Notes Plus--it does handwriting recognition, but only for text written in the Notes Plus app ($7, it also uses the MyScript engine, but doesn't require an active stylus). Many notes apps will do handwriting to text, but only within the app and it can be hit-or-miss, like with the Google Handwriting Input app. I don't know of an app that'll take existing handwritten materials and translate them to machine-readable. Thanks, D. ______________ Debbie Krahmer Preferred Pronouns: My name/no pronouns Associate Professor in the Libraries Accessible Technology & Government Documents Librarian 304 Case-Geyer Colgate University 315-228-6592 dkrahmer@colgate.edu On Wed, Dec 18, 2019 at 11:06 AM Jiatyan Chen wrote: > I use MyScript Nebo to write/edit on the iPad Pro. (Speak to Gonzalo > Silverio at umich, who has seen me using it at AHG.) It will convert > handwriting into text on the fly, and can edit the converted text by > crossing it out and writing over it. Cons: high initial hardware > investment. > > https://apps.apple.com/us/app/nebo-professional-note-taking/id1119601770 > > -- > Jiatyan Chen > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > -------------- next part -------------- An HTML attachment was scrubbed... URL: From lorraine at erols.com Wed Dec 18 07:42:22 2019 From: lorraine at erols.com (Lorraine) Date: Wed Dec 18 09:15:28 2019 Subject: [Athen] Converting handwriting to text In-Reply-To: References: Message-ID: <96F52CD8-E064-4511-9779-047FB115C452@erols.com> Please post to list Sent from my iPhone > On Dec 18, 2019, at 10:39 AM, Tran,Michael wrote: > > ? > Hello, > > Are there any recommendations for programs (software or apps) to use for converting handwritten (from lecture notetaking) to text to be used with a screen reader. > > > Michael Tran, Technology Specialist > Disability Services (DS) > Washtenaw Community College > 4800 E. Huron River Drive, LA 104 > Ann Arbor, MI 48105 > P: 734-973-3342 > F: 734-477-8517 > > > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list -------------- next part -------------- An HTML attachment was scrubbed... URL: From dkrahmer at colgate.edu Wed Dec 18 10:44:28 2019 From: dkrahmer at colgate.edu (Debbie Krahmer) Date: Wed Dec 18 10:44:50 2019 Subject: [Athen] Screen reader punctuation issue In-Reply-To: References: Message-ID: Thank you, Peter. I've been reviewing some of the other options, and I think I agree that we'll go with the notice for screen readers at the top. Thanks, D. ______________ Debbie Krahmer Preferred Pronouns: My name/no pronouns Associate Professor in the Libraries Accessible Technology & Government Documents Librarian 304 Case-Geyer Colgate University 315-228-6592 dkrahmer@colgate.edu On Fri, Dec 13, 2019 at 8:32 PM Bossley, Peter A. wrote: > There is no easy way to do this. However, it would be possible to write > out what you wanted the screen reader to read as an aria-label. The issue > with this would be that if the screen reader user were to review it word by > word they would read the label text and not the format that is actually > present on the page. It is for that reason that I wouldn?t suggest doing > this. > > > > The best advice might be to put a notice on the page itself above the > content e.g. > > The following section demonstrates syntax for search engines. If you are a > screen reader user we recommend that you increase your screen reader > punctuation verbosity for best results on this page. > > > > > > *From:* athen-list *On > Behalf Of *Debbie Krahmer > *Sent:* Friday, December 13, 2019 12:18 PM > *To:* Access Technology Higher Education Network < > athen-list@u.washington.edu> > *Subject:* [Athen] Screen reader punctuation issue > > > > Hi everyone, > > > > I'm working with some faculty on a library/archives tutorial for students > on how to use our Finding Aides search engine. There's one section of the > tutorial that is demonstrating how using quotation marks around a phrase > forces the search box to search it as a single phrase, as opposed to two > separate words connected by a boolean operator. The first time it is done, > it's obvious (to me as a NVDA screen reader user) that the pauses are > indicating that the example is, indeed, using the quotation marks. > > > > However, there's a list of example searches that students might use, some > of which are phrases that use quotation marks. Visually, it's really > obvious that this is done to emphasize when and how a phrase should have > quotation marks around it. > > > > Audibly, I can't tell when a phrase is in quotation marks or when a phrase > isn't. Maybe it's not necessary to have the extra reminders about enclosing > a phrase in quotation marks, but it is an instance where a > screen-reader-user wouldn't be receiving the same information that a > non-screen-reader-user would be on the page. > > > > I know I can up the verbosity of NVDA, so it will read punctuation, but I > wouldn't know to do that for this page ahead of time. and it drives me nuts > to have it like that all the time. I wouldn't assume that a student would > just know to up their verbosity when reading a tutorial. > > > > Is there a way with ARIA to indicate when its important for the screen > reader to actually say the punctuation for a few examples? Something to > tell it when to read something as "quote buildings and grounds quote" > versus "buildings and grounds." > > > > Thanks, > > D. > > ______________ > > Debbie Krahmer > Preferred Pronouns: My name/no pronouns > > > Associate Professor in the Libraries > Accessible Technology & Government Documents Librarian > 304 Case-Geyer > Colgate University > 315-228-6592 > dkrahmer@colgate.edu > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > -------------- next part -------------- An HTML attachment was scrubbed... URL: From am2621 at hunter.cuny.edu Wed Dec 18 13:00:25 2019 From: am2621 at hunter.cuny.edu (Adina Mulliken) Date: Wed Dec 18 13:00:42 2019 Subject: [Athen] athen-list Digest, Vol 167, Issue 17 In-Reply-To: References: Message-ID: <53C9E4531F8C3242952C26904E099603023D8A3C90@h-mem3> In other discussions I've been told by a number of screen reader users, including librarians, that changing the punctuation verbosity settings is not something many screen reader users would know how to do, but I would be very interested in more perspectives about that. Certainly a number of college students I've worked with are fairly new screen reader users and would struggle with doing that. So, I wonder what people think about adding additional advice to Peter's suggested message? Adding instructions or links to info on major screen reader vendor sites about how to change the punctuation verbosity might be one approach, but that could be complicated. Although it seems horribly laborious, most students I talked to arrowed through one character at a time in places where they knew they needed to hear a lot of punctuation (to learn about citation style) because the screen reader would read all the punctuation that way. Apparently they found that preferable to changing punctuation verbosity settings (or preferable to doing whatever it would take to learn to change them). So maybe the message could suggest the arrowing through option too? Some of my students haven't known about that. I imagine there are some screen reader settings where the arrowing through wouldn't work, but it seemed like it commonly works. Thanks for any more ideas or advice on that! Adina Adina Mulliken Assistant Professor, Librarian Social Work and Urban Public Health Library Hunter College, CUNY Phone: 212-396-7665 Pronouns: she, her Thank you, Peter. I've been reviewing some of the other options, and I think I agree that we'll go with the notice for screen readers at the top. Thanks, D. ______________ Debbie Krahmer Preferred Pronouns: My name/no pronouns Associate Professor in the Libraries Accessible Technology & Government Documents Librarian 304 Case-Geyer Colgate University 315-228-6592 dkrahmer@colgate.edu On Fri, Dec 13, 2019 at 8:32 PM Bossley, Peter A. wrote: > There is no easy way to do this. However, it would be possible to write > out what you wanted the screen reader to read as an aria-label. The issue > with this would be that if the screen reader user were to review it word by > word they would read the label text and not the format that is actually > present on the page. It is for that reason that I wouldn?t suggest doing > this. > The best advice might be to put a notice on the page itself above the > content e.g. > The following section demonstrates syntax for search engines. If you are a > screen reader user we recommend that you increase your screen reader > punctuation verbosity for best results on this page. From resitton at ncsu.edu Wed Dec 18 13:21:19 2019 From: resitton at ncsu.edu (Rebecca Sitton) Date: Wed Dec 18 13:21:43 2019 Subject: [Athen] athen-list Digest, Vol 167, Issue 17 In-Reply-To: References: Message-ID: 1. Livescribe Ageir Pen ($99) and app will convert handwriting to text but not the best at formatting. https://www.youtube.com/watch?v=a3JGdWX483U 2. If you have handwritten pages, scan them in as a .jpg file. Upload the file to google drive. In the list of files, right-click on the .jpg and select "Open with" select "google docs" Google Docs will also perform handwriting recognition. I teach students to do this with scanned images or pictures of "book pages" and worksheets (a quick and dirty way to OCR) so that they can use their TTS. Rebecca E Sitton Assistive Technology Coordinator NCSU Disability Resource Office Holmes Hall, Suite 304 2751 Cates Avenue Campus Box 7509 Raleigh, NC 27695-7509 Email: resitton@ncsu.edu Appointments: 919-515-7653 Pronouns: she, her, hers NCSU Disability Resources Office Website CONFIDENTIALITY NOTICE: This electronic mail transmission has been sent by the Disability Services Office at NC State University. It may contain information that is confidential or otherwise legally exempt from disclosure. If you are not the intended recipient, you are hereby notified that you are not authorized to read, print, retain, copy or disseminate this message, any part of it, or any attachments. If you have received this message in error, please delete this message and any attachments without reading the content and notify the sender immediately of the inadvertent transmission. Thank you for your attention and cooperation. All electronic mail messages in connection with State business that are sent to or received by this account are subject to the NC Public Records Law. They are retained and may be disclosed to third parties. On Wed, Dec 18, 2019 at 3:03 PM < athen-list-request@mailman12.u.washington.edu> wrote: > Send athen-list mailing list submissions to > athen-list@u.washington.edu > > To subscribe or unsubscribe via the World Wide Web, visit > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > or, via email, send a message with subject or body 'help' to > athen-list-request@mailman12.u.washington.edu > > You can reach the person managing the list at > athen-list-owner@mailman12.u.washington.edu > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of athen-list digest..." > > > Today's Topics: > > 1. Converting handwriting to text (Tran,Michael) > 2. Re: Converting handwriting to text (Sorensen, Neal B) > 3. Re: Converting handwriting to text (Jiatyan Chen) > 4. Re: Converting handwriting to text (Debbie Krahmer) > 5. Re: Converting handwriting to text (Lorraine) > 6. Re: Screen reader punctuation issue (Debbie Krahmer) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Wed, 18 Dec 2019 15:37:07 +0000 > From: "Tran,Michael" > To: "athen-list@u.washington.edu" > Subject: [Athen] Converting handwriting to text > Message-ID: > < > DM6PR08MB46979D015242FE4DD7402300CC530@DM6PR08MB4697.namprd08.prod.outlook.com > > > > Content-Type: text/plain; charset="us-ascii" > > Hello, > > Are there any recommendations for programs (software or apps) to use for > converting handwritten (from lecture notetaking) to text to be used with a > screen reader. > > > Michael Tran, Technology Specialist > Disability Services (DS) > Washtenaw Community College > 4800 E. Huron River Drive, LA 104 > Ann Arbor, MI 48105 > P: 734-973-3342 > F: 734-477-8517 > > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20191218/1a5800d6/attachment-0001.html > > > > ------------------------------ > > Message: 2 > Date: Wed, 18 Dec 2019 15:51:52 +0000 > From: "Sorensen, Neal B" > To: Access Technology Higher Education Network > > Subject: Re: [Athen] Converting handwriting to text > Message-ID: > < > BN8PR10MB3172F0D2FB299941B320A04190530@BN8PR10MB3172.namprd10.prod.outlook.com > > > > Content-Type: text/plain; charset="us-ascii" > > I believe OneNote 2016 was able to convert handwriting. Microsoft > partnered with livescribe at one point to develop that capability. I don't > know if the current version of OneNote is able to do that, but it's worth a > look! > > Neal Sorensen > (pronouns: he, him, his) > Accessibility Resources > Minnesota State University, Mankato > 132 Memorial Library > Mankato, MN 56001 > > Phone: (507) 389-5242 > Fax: (507) 389-1199 > www.mnsu.edu/access< > https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.msu.edu%2Faccess&data=02%7C01%7C%7Cba2bdaa7245d4dbf6b4f08d6286bcd9e%7C0c0d13782eaf49c7afa98b40189a1b5c%7C0%7C0%7C636740842030986844&sdata=AKXk%2BXNs%2Fs2BwNLXm8mwiHpZemF42NBdTnO6OwNGxgw%3D&reserved=0 > > > > [cid:image004.png@01CF4281.A3698650] > > > CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is > for the sole use of the intended recipient(s) and may contain confidential > and privileged information. Any unauthorized review, use, disclosure or > distribution is prohibited. If you have received this transmission in > error, please delete it from your system without copying it, and notify the > sender by reply email so that our address record can be corrected. > > From: athen-list On > Behalf Of Tran,Michael > Sent: Wednesday, December 18, 2019 9:37 AM > To: athen-list@u.washington.edu > Subject: [Athen] Converting handwriting to text > > Hello, > > Are there any recommendations for programs (software or apps) to use for > converting handwritten (from lecture notetaking) to text to be used with a > screen reader. > > > Michael Tran, Technology Specialist > Disability Services (DS) > Washtenaw Community College > 4800 E. Huron River Drive, LA 104 > Ann Arbor, MI 48105 > P: 734-973-3342 > F: 734-477-8517 > > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20191218/c7520c9d/attachment-0001.html > > > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: image001.jpg > Type: image/jpeg > Size: 7621 bytes > Desc: image001.jpg > URL: < > http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20191218/c7520c9d/attachment-0001.jpg > > > > ------------------------------ > > Message: 3 > Date: Wed, 18 Dec 2019 16:04:57 +0000 > From: Jiatyan Chen > To: Access Technology Higher Education Network > > Subject: Re: [Athen] Converting handwriting to text > Message-ID: <74A28B65-F89C-43D6-8F52-76B5AE30C537@stanford.edu> > Content-Type: text/plain; charset="utf-8" > > I use MyScript Nebo to write/edit on the iPad Pro. (Speak to Gonzalo > Silverio at umich, who has seen me using it at AHG.) It will convert > handwriting into text on the fly, and can edit the converted text by > crossing it out and writing over it. Cons: high initial hardware > investment. > > https://apps.apple.com/us/app/nebo-professional-note-taking/id1119601770 > > -- > Jiatyan Chen > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20191218/e4b2602f/attachment-0001.html > > > > ------------------------------ > > Message: 4 > Date: Wed, 18 Dec 2019 12:00:29 -0500 > From: Debbie Krahmer > To: Access Technology Higher Education Network > > Subject: Re: [Athen] Converting handwriting to text > Message-ID: > FCRrJHuhTAsnb-VNZdw9w@mail.gmail.com> > Content-Type: text/plain; charset="utf-8" > > Seconding Nebo--MyScript's been at the handwriting-to-machine-readable-text > for decades, and they're really good, but it costs. (Minimum $300 for an > iPad, $100 for an iPencil, and $15 for the app. Or you need an android > tablet with an active stylus.) > > It only works for materials written in Nebo, as well. Same with Notes > Plus--it does handwriting recognition, but only for text written in the > Notes Plus app ($7, it also uses the MyScript engine, but doesn't require > an active stylus). Many notes apps will do handwriting to text, but only > within the app and it can be hit-or-miss, like with the Google Handwriting > Input app. > > I don't know of an app that'll take existing handwritten materials and > translate them to machine-readable. > > Thanks, > D. > > ______________ > Debbie Krahmer > Preferred Pronouns: My name/no pronouns > > Associate Professor in the Libraries > Accessible Technology & Government Documents Librarian > 304 Case-Geyer > Colgate University > 315-228-6592 > dkrahmer@colgate.edu > > > On Wed, Dec 18, 2019 at 11:06 AM Jiatyan Chen > wrote: > > > I use MyScript Nebo to write/edit on the iPad Pro. (Speak to Gonzalo > > Silverio at umich, who has seen me using it at AHG.) It will convert > > handwriting into text on the fly, and can edit the converted text by > > crossing it out and writing over it. Cons: high initial hardware > > investment. > > > > https://apps.apple.com/us/app/nebo-professional-note-taking/id1119601770 > > > > -- > > Jiatyan Chen > > _______________________________________________ > > athen-list mailing list > > athen-list@mailman12.u.washington.edu > > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20191218/4751378b/attachment-0001.html > > > > ------------------------------ > > Message: 5 > Date: Wed, 18 Dec 2019 10:42:22 -0500 > From: Lorraine > To: Access Technology Higher Education Network > > Subject: Re: [Athen] Converting handwriting to text > Message-ID: <96F52CD8-E064-4511-9779-047FB115C452@erols.com> > Content-Type: text/plain; charset="utf-8" > > Please post to list > > Sent from my iPhone > > > On Dec 18, 2019, at 10:39 AM, Tran,Michael wrote: > > > > ? > > Hello, > > > > Are there any recommendations for programs (software or apps) to use for > converting handwritten (from lecture notetaking) to text to be used with a > screen reader. > > > > > > Michael Tran, Technology Specialist > > Disability Services (DS) > > Washtenaw Community College > > 4800 E. Huron River Drive, LA 104 > > Ann Arbor, MI 48105 > > P: 734-973-3342 > > F: 734-477-8517 > > > > > > > > _______________________________________________ > > athen-list mailing list > > athen-list@mailman12.u.washington.edu > > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20191218/f493ac55/attachment-0001.html > > > > ------------------------------ > > Message: 6 > Date: Wed, 18 Dec 2019 13:44:28 -0500 > From: Debbie Krahmer > To: Access Technology Higher Education Network > > Subject: Re: [Athen] Screen reader punctuation issue > Message-ID: > xpcEpqsygtvuHUXuwcUErHsLxwDw@mail.gmail.com> > Content-Type: text/plain; charset="utf-8" > > Thank you, Peter. I've been reviewing some of the other options, and I > think I agree that we'll go with the notice for screen readers at the top. > > Thanks, > D. > ______________ > Debbie Krahmer > Preferred Pronouns: My name/no pronouns > > Associate Professor in the Libraries > Accessible Technology & Government Documents Librarian > 304 Case-Geyer > Colgate University > 315-228-6592 > dkrahmer@colgate.edu > > > On Fri, Dec 13, 2019 at 8:32 PM Bossley, Peter A. > wrote: > > > There is no easy way to do this. However, it would be possible to write > > out what you wanted the screen reader to read as an aria-label. The issue > > with this would be that if the screen reader user were to review it word > by > > word they would read the label text and not the format that is actually > > present on the page. It is for that reason that I wouldn?t suggest doing > > this. > > > > > > > > The best advice might be to put a notice on the page itself above the > > content e.g. > > > > The following section demonstrates syntax for search engines. If you are > a > > screen reader user we recommend that you increase your screen reader > > punctuation verbosity for best results on this page. > > > > > > > > > > > > *From:* athen-list *On > > Behalf Of *Debbie Krahmer > > *Sent:* Friday, December 13, 2019 12:18 PM > > *To:* Access Technology Higher Education Network < > > athen-list@u.washington.edu> > > *Subject:* [Athen] Screen reader punctuation issue > > > > > > > > Hi everyone, > > > > > > > > I'm working with some faculty on a library/archives tutorial for students > > on how to use our Finding Aides search engine. There's one section of the > > tutorial that is demonstrating how using quotation marks around a phrase > > forces the search box to search it as a single phrase, as opposed to two > > separate words connected by a boolean operator. The first time it is > done, > > it's obvious (to me as a NVDA screen reader user) that the pauses are > > indicating that the example is, indeed, using the quotation marks. > > > > > > > > However, there's a list of example searches that students might use, some > > of which are phrases that use quotation marks. Visually, it's really > > obvious that this is done to emphasize when and how a phrase should have > > quotation marks around it. > > > > > > > > Audibly, I can't tell when a phrase is in quotation marks or when a > phrase > > isn't. Maybe it's not necessary to have the extra reminders about > enclosing > > a phrase in quotation marks, but it is an instance where a > > screen-reader-user wouldn't be receiving the same information that a > > non-screen-reader-user would be on the page. > > > > > > > > I know I can up the verbosity of NVDA, so it will read punctuation, but I > > wouldn't know to do that for this page ahead of time. and it drives me > nuts > > to have it like that all the time. I wouldn't assume that a student would > > just know to up their verbosity when reading a tutorial. > > > > > > > > Is there a way with ARIA to indicate when its important for the screen > > reader to actually say the punctuation for a few examples? Something to > > tell it when to read something as "quote buildings and grounds quote" > > versus "buildings and grounds." > > > > > > > > Thanks, > > > > D. > > > > ______________ > > > > Debbie Krahmer > > Preferred Pronouns: My name/no pronouns > > > > > > Associate Professor in the Libraries > > Accessible Technology & Government Documents Librarian > > 304 Case-Geyer > > Colgate University > > 315-228-6592 > > dkrahmer@colgate.edu > > _______________________________________________ > > athen-list mailing list > > athen-list@mailman12.u.washington.edu > > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20191218/8b3f555a/attachment-0001.html > > > > ------------------------------ > > Subject: Digest Footer > > _______________________________________________ > athen-list mailing list > athen-list@mailman12.u.washington.edu > http://mailman12.u.washington.edu/mailman/listinfo/athen-list > > > ------------------------------ > > End of athen-list Digest, Vol 167, Issue 17 > ******************************************* > -------------- next part -------------- An HTML attachment was scrubbed... URL: From smarositz at csudh.edu Wed Dec 18 13:36:15 2019 From: smarositz at csudh.edu (Stephen (Alex) Marositz) Date: Wed Dec 18 13:36:55 2019 Subject: [Athen] athen-list Digest, Vol 167, Issue 17 In-Reply-To: <53C9E4531F8C3242952C26904E099603023D8A3C90@h-mem3> References: <53C9E4531F8C3242952C26904E099603023D8A3C90@h-mem3> Message-ID: Hi All I think a better approach is to teach screen reader users to use Word or whatever word processor they are using to generate the citations automatically and then clean them up if necessary using find-and-replace and other editing techniques. This way their citations will be consistent. This, in my experience, will cause them to site more because it forgoes the tedious memorization of punctuation and formatting that a screen reader user inevitably has to do when creating them by hand. Just looking at word on my desktop in my office, it contains formatting for APA, MLA, Chicago and others. You can even create custom styles if needed. https://support.office.com/en-us/article/apa-mla-chicago-%E2%80%93-automatically-format-bibliographies-405c207c-7070-42fa-91e7-eaf064b14dbb Note, the referenced Microsoft support article is very mouse centric but it all works with the keyboard too. I hope this helps Stephen Alex Marositz ATI Coordinator CSUDH Ext 3077 -----Original Message----- From: athen-list On Behalf Of Adina Mulliken Sent: Wednesday, December 18, 2019 1:00 PM To: athen-list@u.washington.edu Subject: Re: [Athen] athen-list Digest, Vol 167, Issue 17 CAUTION: This email originated from outside of CSUDH. Do not click links or open attachments unless you validate the sender and know the content is safe. Please forward this email to iso@csudh.edu if you believe this email is suspicious. In other discussions I've been told by a number of screen reader users, including librarians, that changing the punctuation verbosity settings is not something many screen reader users would know how to do, but I would be very interested in more perspectives about that. Certainly a number of college students I've worked with are fairly new screen reader users and would struggle with doing that. So, I wonder what people think about adding additional advice to Peter's suggested message? Adding instructions or links to info on major screen reader vendor sites about how to change the punctuation verbosity might be one approach, but that could be complicated. Although it seems horribly laborious, most students I talked to arrowed through one character at a time in places where they knew they needed to hear a lot of punctuation (to learn about citation style) because the screen reader would read all the punctuation that way. Apparently they found that preferable to changing punctuation verbosity settings (or preferable to doing whatever it would take to learn to change them). So maybe the message could suggest the arrowing through option too? Some of my students haven't known about that. I imagine there are some screen reader settings where the arrowing through wouldn't work, but it seemed like it commonly works. Thanks for any more ideas or advice on that! Adina Adina Mulliken Assistant Professor, Librarian Social Work and Urban Public Health Library Hunter College, CUNY Phone: 212-396-7665 Pronouns: she, her Thank you, Peter. I've been reviewing some of the other options, and I think I agree that we'll go with the notice for screen readers at the top. Thanks, D. ______________ Debbie Krahmer Preferred Pronouns: My name/no pronouns Associate Professor in the Libraries Accessible Technology & Government Documents Librarian 304 Case-Geyer Colgate University 315-228-6592 dkrahmer@colgate.edu On Fri, Dec 13, 2019 at 8:32 PM Bossley, Peter A. wrote: > There is no easy way to do this. However, it would be possible to > write out what you wanted the screen reader to read as an aria-label. > The issue with this would be that if the screen reader user were to > review it word by word they would read the label text and not the > format that is actually present on the page. It is for that reason > that I wouldn?t suggest doing this. > The best advice might be to put a notice on the page itself above the > content e.g. > The following section demonstrates syntax for search engines. If you > are a screen reader user we recommend that you increase your screen > reader punctuation verbosity for best results on this page. _______________________________________________ athen-list mailing list athen-list@mailman12.u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/athen-list From jiatyan at stanford.edu Wed Dec 18 22:52:22 2019 From: jiatyan at stanford.edu (Jiatyan Chen) Date: Wed Dec 18 22:52:46 2019 Subject: [Athen] Pupils design app to help deaf children in lessons Message-ID: <873D7DA4-2917-41E5-A7A1-E4A53C0D814B@stanford.edu> https://www.bbc.co.uk/programmes/p07xnx9f Pupils from Bishop?s Stortford College in England have won a competition by designing an app which transcribes school lessons for people who are deaf or who have hearing loss. The app will built by AWS. -------------- next part -------------- An HTML attachment was scrubbed... URL: From schafercg at missouri.edu Thu Dec 19 06:51:26 2019 From: schafercg at missouri.edu (Schafer, Carmen) Date: Thu Dec 19 06:51:59 2019 Subject: [Athen] Housing Director Accessibility Message-ID: <3160c9485610420d9e5e2af13d2b0bd7@missouri.edu> Good morning, everyone. Are any other campuses use Adirondack Solutions' Housing Director? We reviewed their Accessibility Conformance Report (completed VPAT) and met with the company in 2015. We have not conducted any internal accessibility testing yet. Does anyone have any specific details about the accessibility of this product and if their accessibility efforts have improved? Thanks in advance for any information. Happy holidays. Best Regards, Carmen Schafer Business Technology Analyst-Specialist MU Division of IT, Adaptive Computing (573) 882-8838 -------------- next part -------------- An HTML attachment was scrubbed... URL: From am2621 at hunter.cuny.edu Thu Dec 19 12:29:02 2019 From: am2621 at hunter.cuny.edu (Adina Mulliken) Date: Thu Dec 19 12:29:39 2019 Subject: [Athen] screen reader punctuation verbosity Message-ID: <53C9E4531F8C3242952C26904E099603023D8A4039@h-mem3> Thank you, Stephen Marositz! Adina From bossley.5 at osu.edu Sat Dec 21 12:28:27 2019 From: bossley.5 at osu.edu (Bossley, Peter A.) Date: Sat Dec 21 12:28:50 2019 Subject: [Athen] Job posting: Senior Accessibility SME Message-ID: Colleagues, Please forgive cross-posting. The Office of Institutional Equity at The Ohio State University seeks a Senior Accessibility SME to join our digital accessibility compliance team. We would appreciate you sharing this with your networks of qualified candidates. Reporting to the Deputy ADA Coordinator who oversees the Digital Accessibility Center, this position will support The Ohio State University's campus wide digital accessibility compliance program. Under general direction, in support of Ohio State's disability inclusion initiatives, the Senior Accessibility SME will provide expertise to the university community on acquisition, development, and implementation of digital information and digital services; including documents, multimedia, websites, web and native applications. They will provide advice and consultation to campus units, vendors, and other parties as appropriate, in interpreting, understanding, and applying applicable university policy and standards for accessibility including the Web Content Accessibility Guidelines 2.0, Accessible Rich Internet Applications 1.1, Authoring Tool Accessibility Guidelines, etc. They will also participate in audits of campus units to ensure their processes, procedures, and plans for compliance with the Digital Accessibility Policy are being effectively implemented. They will, under direct supervision, investigate complaints under the Digital Accessibility Policy from Faculty, Staff, Students, Program Participants, and members of the general public and participate in their resolution. They will continually seek awareness and understanding of emerging accessible development practices, industry trends, and assistive technologies as they relate to institutions of higher education. The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or identity, national origin, disability status, and protected veteran status. Full details and the application are at this link: https://www.jobsatosu.com/postings/100469 [The Ohio State University] Peter Bossley Deputy ADA Coordinator ADA Coordinator's Office - Office of Institutional Equity 950 Lincoln Tower, 1800 Cannon Drive, Columbus, OH 43210 614-688-3028 Office bossley.5@osu.edu / ada.osu.edu ________________________________ -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 3605 bytes Desc: image001.png URL: From gwynette.hall at wisc.edu Mon Dec 30 10:16:49 2019 From: gwynette.hall at wisc.edu (GWYNETTE HALL) Date: Mon Dec 30 10:17:04 2019 Subject: [Athen] =?windows-1252?q?Job_Posting=3A_Accessible_Learning_Techn?= =?windows-1252?q?ology_Coordinator_at_University_of_Wisconsin_=96_Madison?= Message-ID: Dear ATHEN Colleagues: Please feel free to share with groups/candidates you think may be interested. Applications for this position close on January 30, 2020. The McBurney Disability Resource Center at the University of Wisconsin ? Madison is excited to announce an opening for a new Accessible Learning Technology Coordinator (ALTC). The ALTC works with a dedicated team of professional and student staff to provide notetaking accommodations (including notetaking technologies), furniture accommodations, alternative formats (document conversion), and media captioning. It also includes work with assistive technology, student/instructor consultations, digital accessibility, universal design in instructional materials, and campus outreach. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community, and are looking for qualified candidates who will continue to move UW-Madison Forward in Access. Review the posting and apply online. (https://jobs.hr.wisc.edu/en-us/job/503945/accessible-learning-technology-coordinator) Applications close at 11:55PM (CDT) on Thursday, January 30, 2020. Thank you, Gwynette ______________ Gwynette V. Hall she/her/hers Accessible Learning Technology Manager McBurney Disability Resource Center Student Affairs University of Wisconsin-Madison 608-263-2741 (Voice-Front desk) 608-225-7956 (Text-Front desk) 608-265-2998 (FAX) www.mcburney.wisc.edu -------------- next part -------------- An HTML attachment was scrubbed... URL: