[Athen] Resetting Smart Pens
Robert Spangler
rspangler1 at udayton.edu
Thu Dec 5 05:26:24 PST 2019
I actually figured out how to do it using Echo Desktop. With a little use
of the JAWS cursor and checking button labels with OCR, I've figured out
how to archive notebooks, delete them from the application once archived
and reverting/resetting the pen. Thanks everyone for your suggestions.
On Wed, Dec 4, 2019 at 2:36 PM Walton, Vicki <vwalton at columbiabasin.edu>
wrote:
> I decided to contact the gentleman I worked with at Livescribe to ask him
> what the difference is between flash utility and the revert tool in the
> application. His reply is as follows:
>
>
>
> “Both are equal methods to delete the content from the smartpen, however,
> we always suggest to us the utility instead as it provides visual
> information regarding the progress and installation of the latest available
> firmware. Hope this information helps. “
>
>
>
> So, it is nice to know either one works. Most important take away here is
> to do it.
>
>
> Ok, I’m done with this now unless anyone has questions.
>
>
>
>
>
>
>
> [image: Visit the CBC Website] <https://www.columbiabasin.edu/>
>
>
> *Vicki Walton (**They/Them**)*
>
> *Assistive Technology Center *509.542.4428, or ext. 2428
> 2600 N. 20th Ave., Pasco, WA 99301
>
> [image: Follow CBC on Facebook]
> <https://www.facebook.com/columbiabasincollege> [image: Follow CBC on
> Instagram] <https://www.instagram.com/cbcollege> [image: Follow CBC on
> Twitter] <https://www.twitter.com/cbcollege> [image: Follow CBC on
> YouTube] <https://www.youtube.com/columbiabasincollege> [image: Follow
> CBC on Snapchat] <https://www.snapchat.com/add/cbchawkssnaps>
>
> [image: We All Soar Together]
>
>
>
>
>
> *From:* athen-list <athen-list-bounces at mailman12.u.washington.edu> *On
> Behalf Of *Walton, Vicki
> *Sent:* Wednesday, December 04, 2019 11:05 AM
> *To:* Access Technology Higher Education Network <
> athen-list at u.washington.edu>
> *Subject:* Re: [Athen] Resetting Smart Pens
>
>
>
> Erick,
>
>
>
> I agree. It is nice to get different perspectives.
>
>
>
>
>
>
>
> [image: Visit the CBC Website] <https://www.columbiabasin.edu/>
>
>
> *Vicki Walton (**They/Them**)*
>
> *Assistive Technology Center *509.542.4428, or ext. 2428
> 2600 N. 20th Ave., Pasco, WA 99301
>
> [image: Follow CBC on Facebook]
> <https://www.facebook.com/columbiabasincollege> [image: Follow CBC on
> Instagram] <https://www.instagram.com/cbcollege> [image: Follow CBC on
> Twitter] <https://www.twitter.com/cbcollege> [image: Follow CBC on
> YouTube] <https://www.youtube.com/columbiabasincollege> [image: Follow
> CBC on Snapchat] <https://www.snapchat.com/add/cbchawkssnaps>
>
> [image: We All Soar Together]
>
>
>
>
>
> *From:* athen-list <athen-list-bounces at mailman12.u.washington.edu> *On
> Behalf Of *Erik Ferguson
> *Sent:* Wednesday, December 04, 2019 10:56 AM
> *To:* Access Technology Higher Education Network <
> athen-list at u.washington.edu>
> *Subject:* Re: [Athen] Resetting Smart Pens
>
>
>
> *CAUTION:* This email originated outside Columbia Basin College. Do not
> click links or open attachments unless you know the content is safe.
> Questions? Call the IS Helpdesk at x2353 or email ishelp at columbiabasin.edu
> .
>
> I revert and then set the time with the student during training on how to
> use the paper tools. Its great how will all do things differently. Its a
> good way to learn.
>
>
>
> Thanks all.
>
>
>
> On Wed, Dec 4, 2019 at 10:39 AM Walton, Vicki <vwalton at columbiabasin.edu>
> wrote:
>
> Erik,
>
>
>
> I just got a pen back as it is our end of the quarter. In Livescribe
> Desktop, there is setting called revert. It takes it back to factory
> settings. I get that this may be the same. I do like how the flash utility
> sets the time for me on the pen, too. Not sure if the “revert” will do
> that? Do you know?
>
>
>
> I did not try the revert on this pen. I’m sort of worried now. But I do
> get that it might be the same process. I just want to make sure the pen is
> cleaned. If we never did the PDFs, I might not care as much. But, we do so
> many I need to make sure the pen is cleaned totally so the notes are
> working for the student when they get them. I am also thinking the flash
> utility will update the pen to the current “whatever” it needs so that is
> also a good thing.
>
>
>
> Thank you for your input. If I do try the revert, I will share it here of
> my findings.
>
>
>
>
>
> [image: Visit the CBC Website] <https://www.columbiabasin.edu/>
>
>
> *Vicki Walton (**They/Them**)*
>
> *Assistive Technology Center *509.542.4428, or ext. 2428
> 2600 N. 20th Ave., Pasco, WA 99301
>
> [image: Follow CBC on Facebook]
> <https://www.facebook.com/columbiabasincollege> [image: Follow CBC on
> Instagram] <https://www.instagram.com/cbcollege> [image: Follow CBC on
> Twitter] <https://www.twitter.com/cbcollege> [image: Follow CBC on
> YouTube] <https://www.youtube.com/columbiabasincollege> [image: Follow
> CBC on Snapchat] <https://www.snapchat.com/add/cbchawkssnaps>
>
> [image: We All Soar Together]
>
>
>
>
>
> *From:* athen-list <athen-list-bounces at mailman12.u.washington.edu> *On
> Behalf Of *Erik Ferguson
> *Sent:* Wednesday, December 04, 2019 9:48 AM
> *To:* Access Technology Higher Education Network <
> athen-list at u.washington.edu>
> *Subject:* Re: [Athen] Resetting Smart Pens
>
>
>
> *CAUTION:* This email originated outside Columbia Basin College. Do not
> click links or open attachments unless you know the content is safe.
> Questions? Call the IS Helpdesk at x2353 or email ishelp at columbiabasin.edu
> .
>
> On PC, I don't require the flash utility. Unless Echo Desktop has changed
> (entirely possible!) I go to tools>smart pen> reset, a factory reset is
> performed at that time, everything is erased and the tutorial pages and
> recipe recording are automatically reloaded.
>
> You can right click and archive notebooks if you prefer, and then right
> click and delete from the archive column but I find a factory reset is
> faster.
>
>
>
> I've made the mistake before, of doing a whole batch using the nav menu,
> going to paper replay, delete all sessions. This method is quick but the
> problem is, the recordings are erased but all pages are retained. Oops.
>
>
>
> On mac< I do use the Flash utility, hit left ctrl click on customer
> service, click on reset and yes I've talked to customer support already,
> and then the reset proceeds.
>
>
>
> Its historically been really simple. We will see when I go to do the Fall
> batch if things have changed a bunch and then I'll check back here.
>
>
>
> All Best,
>
>
>
> Erik
>
>
>
> On Wed, Dec 4, 2019 at 9:37 AM Walton, Vicki <vwalton at columbiabasin.edu>
> wrote:
>
> And, I learned using the flash utility also resets the time on the pens.
> I have been doing this part manually with the settings in the back of the
> book. The flash utility is much fast even though I find it fun to do. But
> we have 36 pens and it is better to have it done in one shot.
>
>
>
>
>
>
>
> [image: Visit the CBC Website] <https://www.columbiabasin.edu/>
>
>
> *Vicki Walton (**They/Them**)*
>
> *Assistive Technology Center *509.542.4428, or ext. 2428
> 2600 N. 20th Ave., Pasco, WA 99301
>
> [image: Follow CBC on Facebook]
> <https://www.facebook.com/columbiabasincollege> [image: Follow CBC on
> Instagram] <https://www.instagram.com/cbcollege> [image: Follow CBC on
> Twitter] <https://www.twitter.com/cbcollege> [image: Follow CBC on
> YouTube] <https://www.youtube.com/columbiabasincollege> [image: Follow
> CBC on Snapchat] <https://www.snapchat.com/add/cbchawkssnaps>
>
> [image: We All Soar Together]
>
>
>
>
>
> *From:* athen-list <athen-list-bounces at mailman12.u.washington.edu> *On
> Behalf Of *Auston Stamm
> *Sent:* Wednesday, December 04, 2019 9:13 AM
> *To:* Access Technology Higher Education Network <
> athen-list at u.washington.edu>
> *Subject:* Re: [Athen] Resetting Smart Pens
>
>
>
> *CAUTION:* This email originated outside Columbia Basin College. Do not
> click links or open attachments unless you know the content is safe.
> Questions? Call the IS Helpdesk at x2353 or email ishelp at columbiabasin.edu
> .
>
> Thank you for the info about the Smartpen Flash Utility. Previously, I
> have been clearing each of the Smartpens. I archive all the notebooks/audio
> content. I then click on the Reset option in Echo Desktop to clear the
> profile from the smartpen. I think the Smartpen Flash Utility should be
> faster than doing this manually.
>
>
>
> *---------------------*
>
> *Auston Stamm*
>
> *he / him / his*
>
> Coordinator Accessibility & Assistive Technology
>
> Student Disability Services
>
> Occupational Therapist Registered/Licensed
>
>
>
> Saint Mary's College of California
>
> 1928 St. Mary's Road
>
> P.O. Box 3326
>
> Moraga, CA 94575-3260
>
>
>
> Filippi Academic Hall, Suite 190
>
> Office: (925) 631-5071
>
> Email: abs13 at stmarys-ca.edu
>
>
>
>
>
> On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler <rspangler1 at udayton.edu>
> wrote:
>
> So when you archive the notebook, you're able to have Echo Desktop save it
> as a PDF? I'm setting up a process for our student workers to do this
> since I'm a screen reader user and the app has accessibility issues.
>
>
>
>
>
> On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki <vwalton at columbiabasin.edu>
> wrote:
>
> Robert,
>
>
>
> Since some of our students want their notes after the quarter is done, we
> use the *Livescribe*/Echo Desktop to extra the notes into a PDF format
> with the audio and then send the notes to the student through Canvas. We do
> not give them the notes from the notebooks as there will be no audio with
> them. We also use this application to archive and save the notes.
>
>
>
> We keep the notes in the archived format and throw the actual notes away
> and reuse the book until it is done. This way we have copy and proof of
> what student had and what quarter/year. Plus, we also have the sheet that
> they signed and agree to the terms of use. We try to keep thorough
> records. I rename the notes before archiving them to the students name,
> quarter and year, then I archive them and then I do the flash utility
> cleaning.
>
>
>
> I do not know if not archiving first makes a difference. Before we started
> using the flash utility, I would always archive them as that is how I
> thought they got totally cleaned off. And, since we do all the archiving
> and managing of the pens, we have done that from the beginning. Since just
> recently, I found out we need to use the flash utility, too, to make sure
> it is totally cleaned off. And, this is what the rep told me to do, first
> archive, then use the flash utility.
>
>
>
>
>
>
>
> [image: Visit the CBC Website] <https://www.columbiabasin.edu/>
>
>
> *Vicki Walton (**They/Them**)*
>
> *Assistive Technology Center *509.542.4428, or ext. 2428
> 2600 N. 20th Ave., Pasco, WA 99301
>
> [image: Follow CBC on Facebook]
> <https://www.facebook.com/columbiabasincollege> [image: Follow CBC on
> Instagram] <https://www.instagram.com/cbcollege> [image: Follow CBC on
> Twitter] <https://www.twitter.com/cbcollege> [image: Follow CBC on
> YouTube] <https://www.youtube.com/columbiabasincollege> [image: Follow
> CBC on Snapchat] <https://www.snapchat.com/add/cbchawkssnaps>
>
> [image: We All Soar Together]
>
>
>
>
>
> *From:* athen-list <athen-list-bounces at mailman12.u.washington.edu> *On
> Behalf Of *Robert Spangler
> *Sent:* Wednesday, December 04, 2019 6:49 AM
> *To:* Access Technology Higher Education Network <
> athen-list at u.washington.edu>
> *Subject:* Re: [Athen] Resetting Smart Pens
>
>
>
> *CAUTION:* This email originated outside Columbia Basin College. Do not
> click links or open attachments unless you know the content is safe.
> Questions? Call the IS Helpdesk at x2353 or email ishelp at columbiabasin.edu
> .
>
> Is it necessary to archive it first, though? We have a statement that
> informs students that, upon turning in equipment, it gets wiped, so they're
> responsible for archiving themselves. In fact, the student worker
> computers only have the smartpen flash utility installed. Should this be
> OK, or do I have to install Echo Desktop and make archiving the pen the
> first step before wiping it with the flash utility?
>
>
>
> Robert
>
>
>
>
>
> On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki <vwalton at columbiabasin.edu>
> wrote:
>
> Oh Robert, I had an extensive email/phone call/ remote assistance to get
> this right recently. It took some time to get an answer to this problem. I
> finally found the right person at Livescribe and he spent a significant
> amount of time helping me.
>
>
>
> After you archive the pen, you use the *Smartpen Flash Utility* and
> completely clean it off. It only cleans off the pen it does not reset it to
> factory. It is called master reset but it won’t delete anything but the
> contents. I found lots of audio left over on the pen even though I archived
> it after each quarter. So, this now cleans it all off.
>
>
>
> Once you start the utility, and the pen shows up (in blue), use the Ctrl
> key and click on the green “Firmware and all the Letter/numbers are (red
> box).
>
>
>
>
>
> Another window will pop up and ask if you want to master reset, click
> Yes. I also found this step will also set the time right for you if that
> needs to be changed.
>
>
>
>
>
> The utility application is not updated but the firmware is updated through
> their server so he said it did not have to worry about what utility to use.
> I would say try to find the latest version, though.
>
>
>
> Now, on some pens, it wanted to me install an update again so I do that
> too and that is normal.
>
>
>
> I hope this helps? This has been a problem for us for some time and I am
> so happy I finally found the right person to help me get it right.
>
>
>
>
>
> [image: Visit the CBC Website] <https://www.columbiabasin.edu/>
>
>
> *Vicki Walton (**They/Them**)*
>
> *Assistive Technology Center *509.542.4428, or ext. 2428
> 2600 N. 20th Ave., Pasco, WA 99301
>
> [image: Follow CBC on Facebook]
> <https://www.facebook.com/columbiabasincollege> [image: Follow CBC on
> Instagram] <https://www.instagram.com/cbcollege> [image: Follow CBC on
> Twitter] <https://www.twitter.com/cbcollege> [image: Follow CBC on
> YouTube] <https://www.youtube.com/columbiabasincollege> [image: Follow
> CBC on Snapchat] <https://www.snapchat.com/add/cbchawkssnaps>
>
> [image: We All Soar Together]
>
>
>
>
>
> *From:* athen-list <athen-list-bounces at mailman12.u.washington.edu> *On
> Behalf Of *Robert Spangler
> *Sent:* Tuesday, December 03, 2019 1:10 PM
> *To:* Access Technology Higher Education Network <
> athen-list at u.washington.edu>
> *Subject:* [Athen] Resetting Smart Pens
>
>
>
> *CAUTION:* This email originated outside Columbia Basin College. Do not
> click links or open attachments unless you know the content is safe.
> Questions? Call the IS Helpdesk at x2353 or email ishelp at columbiabasin.edu
> .
>
> Hello, I found some instructions on the Livescribe web site to do this,
> with a firmware update utility, but they do not seem to be the most
> accurate.
>
>
>
> What is the best way to reset an Echo Smart Pen once it is returned by a
> student? By this I mean clearing all data and resetting to factory
> defaults.
>
>
>
> Thanks,
>
> Robert
>
>
>
>
> --
>
> Robert Spangler
> Disability Services Technical Support Specialist
> rspangler1 at udayton.edu
> Office of Learning Resources (OLR) - RL 023
> Ryan C. Harris Learning & Teaching Center (LTC)
> University of Dayton | 300 College Park | Dayton, Ohio 45469-1302
> Phone: 937-229-2066
>
> Fax: 937-229-3270
>
> Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)
>
> Web Site: http://go.udayton.edu/learning
>
> _______________________________________________
> athen-list mailing list
> athen-list at mailman12.u.washington.edu
> http://mailman12.u.washington.edu/mailman/listinfo/athen-list
>
>
>
>
> --
>
> Robert Spangler
> Disability Services Technical Support Specialist
> rspangler1 at udayton.edu
> Office of Learning Resources (OLR) - RL 023
> Ryan C. Harris Learning & Teaching Center (LTC)
> University of Dayton | 300 College Park | Dayton, Ohio 45469-1302
> Phone: 937-229-2066
>
> Fax: 937-229-3270
>
> Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)
>
> Web Site: http://go.udayton.edu/learning
>
> _______________________________________________
> athen-list mailing list
> athen-list at mailman12.u.washington.edu
> http://mailman12.u.washington.edu/mailman/listinfo/athen-list
>
>
>
>
> --
>
> Robert Spangler
> Disability Services Technical Support Specialist
> rspangler1 at udayton.edu
> Office of Learning Resources (OLR) - RL 023
> Ryan C. Harris Learning & Teaching Center (LTC)
> University of Dayton | 300 College Park | Dayton, Ohio 45469-1302
> Phone: 937-229-2066
>
> Fax: 937-229-3270
>
> Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)
>
> Web Site: http://go.udayton.edu/learning
>
> _______________________________________________
> athen-list mailing list
> athen-list at mailman12.u.washington.edu
> http://mailman12.u.washington.edu/mailman/listinfo/athen-list
>
> _______________________________________________
> athen-list mailing list
> athen-list at mailman12.u.washington.edu
> http://mailman12.u.washington.edu/mailman/listinfo/athen-list
>
>
>
>
> --
>
> Erik Ferguson
>
> Alternative Media Technician
>
> PCC Disability Services Assistive Technology Team
>
> Contact us for questions and support at:
>
> Phone: 971-722-TECH (971-722-8324)
>
> access-tech-group at pcc.edu
>
> *Please Note: I am not in office Tuesday or Thursday. For immediate
> response please use the email and number listed in signature above.*
>
> _______________________________________________
> athen-list mailing list
> athen-list at mailman12.u.washington.edu
> http://mailman12.u.washington.edu/mailman/listinfo/athen-list
>
>
>
>
> --
>
> Erik Ferguson
>
> Alternative Media Technician
>
> PCC Disability Services Assistive Technology Team
>
> Contact us for questions and support at:
>
> Phone: 971-722-TECH (971-722-8324)
>
> access-tech-group at pcc.edu
>
> *Please Note: I am not in office Tuesday or Thursday. For immediate
> response please use the email and number listed in signature above.*
> _______________________________________________
> athen-list mailing list
> athen-list at mailman12.u.washington.edu
> http://mailman12.u.washington.edu/mailman/listinfo/athen-list
>
--
Robert Spangler
Disability Services Technical Support Specialist
rspangler1 at udayton.edu
Office of Learning Resources (OLR) - RL 023
Ryan C. Harris Learning & Teaching Center (LTC)
University of Dayton | 300 College Park | Dayton, Ohio 45469-1302
Phone: 937-229-2066
Fax: 937-229-3270
Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)
Web Site: http://go.udayton.edu/learning
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