[Athen] [External] LiveScribe frustrations

[Wershing, Alice D.]

When I encounter an issue, I typically chat with them on their website.  They most likely will send you a tech sheet regarding that issue to look at first.  If that doesn't help, then I chat with them on that specific issue until it gets solved.  That can take a while and be challenging, but it has worked for me.

Alice Wershing
Pellissippi State, Knoxville TN

________________________________
From: athen-list <athen-list-bounces at mailman12.u.washington.edu> on behalf of Kluesner, Bryon <Bryon-Kluesner at utc.edu>
Sent: Tuesday, January 8, 2019 11:53:23 AM
To: 'athen-list at u.washington.edu'
Subject: [External] [Athen] LiveScribe frustrations


Hi all,



I am having difficulty with removing LiveScribe files downloaded on a student’s Mac laptop. Each time I try to delete the file, it asks for the pen the be connected the Mac. The pen IS connected to the Mac! The files are taking up space and can’t be deleted. Anyone else come across this problem? If so, what has been your solution?



Thanks,



Bryon



Bryon Kluesner, RhD

Adaptive Technology Coordinator

Disability Resource Center

Adjunct Professor

College of Health, Education & Professional Studies


[Power C]


The University of Tennessee at Chattanooga
103 Frist Hall
615 McCallie Avenue, Dept. 2953

Chattanooga, TN 37403



(423) 425-4006 | utc.edu/drc<http://www.utc.edu/dean-students>



A member of the Division of Student Affairs<https://www.utc.edu/student-affairs/index.php>


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