[Athen] Accessible live chat

Weber-Hottleman, Kathryn k.weberhottleman at uconn.edu
Thu Oct 17 05:34:13 PDT 2019


Thanks, Robert! I'm looking for a customer-facing live chat, but I agree that Zoom is great for conferencing!

Kathryn Weber-Hottleman
IT Accessibility Coordinator

Information Technology Services
University of Connecticut| Temporary Administration Building

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Today's Topics:

1. McGraw Hill Connect and JAWS Accessibility (Laura Loree)
2. Making maps accessible - identifying counties (Steph Rogers)
3. Re: Making maps accessible - identifying counties
(Bourne, Sarah (MASSIT))
4. Re: Making maps accessible - identifying counties (Steph Rogers)
5. Accessible live chat (Weber-Hottleman, Kathryn)
6. Re: Accessible live chat (Robert Spangler)
7. Re: [EXT]Re: JAWS and NVDA training help (Robert Beach)


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Message: 1
Date: Tue, 15 Oct 2019 19:59:12 +0000
From: Laura Loree <Laura.Loree at uvu.edu>
To: "athen-list at u.washington.edu" <athen-list at u.washington.edu>
Subject: [Athen] McGraw Hill Connect and JAWS Accessibility
Message-ID:
<BY5PR19MB31907AF1031A3F362F70D3A7E2930 at BY5PR19MB3190.namprd19.prod.outlook.com>

Content-Type: text/plain; charset="us-ascii"

I have a student who is taking courses using McGraw Hill Connect. He says he is able to navigate quizzes just fine; however, he is indicating he is not able to do the Learn Smart assignments at all. Has anyone dealt with McGraw Hill Connect and JAWS before? Are there any solutions or workarounds? Is the publisher cooperative/helpful?

Laura Loree, M.A.Ed., CPACC, CTFL
EIT Accessibility Manager
Utah Valley University
Email: laura.loree at uvu.edu<mailto:laura.loree at uvu.edu>
Phone: 801-863-6788
Room: FL-111-F

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Message: 2
Date: Tue, 15 Oct 2019 20:06:54 +0000
From: Steph Rogers <srogers18 at uco.edu>
To: Access Technology Higher Education Network
<athen-list at u.washington.edu>
Subject: [Athen] Making maps accessible - identifying counties
Message-ID:
<CY4PR08MB2374404F305B9A4932364478BD930 at CY4PR08MB2374.namprd08.prod.outlook.com>

Content-Type: text/plain; charset="us-ascii"

Hello all,

I am looking for ideas, suggestions and solutions for making maps accessible online.

Context:

The instructor is teaching a fully online geography class. He has map quizzes in each module. The student must look at a state map with no identifying information except the outlines of all of the counties and identify the highlighted county. I've got it nailed down on color contrast/texture for the highlighted counties, but what about making this assessment accessible to a student who is blind?

There is not a student in need at the moment, I'm just curious to see what others have done or what your ideas or suggestions would be for this type of assessment.

Warm Regards,

Steph Rogers
Instructional Designer
Center for eLearning and Connected Environments University of Central Oklahoma
Phone: 405-974-3402
Email: srogers18 at uco.edu<mailto:srogers18 at uco.edu>

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Message: 3
Date: Wed, 16 Oct 2019 11:49:00 +0000
From: "Bourne, Sarah (MASSIT)" <sarah.bourne at mass.gov>
To: Access Technology Higher Education Network
<athen-list at u.washington.edu>
Subject: Re: [Athen] Making maps accessible - identifying counties
Message-ID:
<DM5PR0901MB24854D327549E4C75990BB79E0920 at DM5PR0901MB2485.namprd09.prod.outlook.com>

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The State of Minnesota has put together an excellent resource on map accessibility. It was a joint effort between their Office of Accessibility and their Geospatial Information Office. See Map Accessibility<https://nam01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmn.gov%2Fmnit%2Fabout-mnit%2Faccessibility%2Fmaps%2F&data=02%7C01%7Ck.weberhottleman%40uconn.edu%7C0d1f3060acb943acd81a08d7526b89f3%7C17f1a87e2a254eaab9df9d439034b080%7C0%7C0%7C637068494141284445&sdata=%2FYeCcziS4amxInOeKNgr6LMlFaBE2KSEwp8Pdrjo3xg%3D&reserved=0>.

I'm not sure if there's anything there that would help for this assignment as it seems to be an exercise in recognizing shapes and positions. To find a suitable alternative for a non-sighted person you should discuss the goal of this with the instructor.

sb
Sarah E. Bourne
Director of IT Accessibility
Executive Office of Technology Services and Security (EOTSS)
1 Ashburton Place, 8th Floor, Boston, MA 02108
Office: (617) 626-4502
sarah.bourne at mass.gov | https://nam01.safelinks.protection.outlook.com/?url=www.mass.gov%2Feotss&data=02%7C01%7Ck.weberhottleman%40uconn.edu%7C0d1f3060acb943acd81a08d7526b89f3%7C17f1a87e2a254eaab9df9d439034b080%7C0%7C0%7C637068494141284445&sdata=IlSDQlS183jkL0Bg35pGJwYGlAhSqPov8GWFP4hQI58%3D&reserved=0<https://nam01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mass.gov%2Fanf%2Fresearch-and-tech%2Foversight-agencies%2Fitd%2F&data=02%7C01%7Ck.weberhottleman%40uconn.edu%7C0d1f3060acb943acd81a08d7526b89f3%7C17f1a87e2a254eaab9df9d439034b080%7C0%7C0%7C637068494141284445&sdata=euJK16%2Fh%2BfvBOxgvQqCCARDVAtSpQLD4mfL%2Fey5n6KA%3D&reserved=0>

From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Steph Rogers
Sent: Tuesday, October 15, 2019 4:07 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: [Athen] Making maps accessible - identifying counties

Hello all,

I am looking for ideas, suggestions and solutions for making maps accessible online.

Context:

The instructor is teaching a fully online geography class. He has map quizzes in each module. The student must look at a state map with no identifying information except the outlines of all of the counties and identify the highlighted county. I've got it nailed down on color contrast/texture for the highlighted counties, but what about making this assessment accessible to a student who is blind?

There is not a student in need at the moment, I'm just curious to see what others have done or what your ideas or suggestions would be for this type of assessment.

Warm Regards,

Steph Rogers
Instructional Designer
Center for eLearning and Connected Environments University of Central Oklahoma
Phone: 405-974-3402
Email: srogers18 at uco.edu<mailto:srogers18 at uco.edu>

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Message: 4
Date: Wed, 16 Oct 2019 12:52:33 +0000
From: Steph Rogers <srogers18 at uco.edu>
To: Access Technology Higher Education Network
<athen-list at u.washington.edu>
Subject: Re: [Athen] Making maps accessible - identifying counties
Message-ID:
<CY4PR08MB2374C0A8DD0810FCE270FCB0BD920 at CY4PR08MB2374.namprd08.prod.outlook.com>

Content-Type: text/plain; charset="us-ascii"

Thank you for the resource, Sarah!


Warm Regards,

Steph Rogers
Instructional Designer
Center for eLearning and Connected Environments University of Central Oklahoma
Phone: 405-974-3402
Email: srogers18 at uco.edu<mailto:srogers18 at uco.edu>

From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Bourne, Sarah (MASSIT)
Sent: Wednesday, October 16, 2019 6:49 AM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: Re: [Athen] Making maps accessible - identifying counties

The State of Minnesota has put together an excellent resource on map accessibility. It was a joint effort between their Office of Accessibility and their Geospatial Information Office. See Map Accessibility<https://nam01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmn.gov%2Fmnit%2Fabout-mnit%2Faccessibility%2Fmaps%2F&data=02%7C01%7Ck.weberhottleman%40uconn.edu%7C0d1f3060acb943acd81a08d7526b89f3%7C17f1a87e2a254eaab9df9d439034b080%7C0%7C0%7C637068494141284445&sdata=%2FYeCcziS4amxInOeKNgr6LMlFaBE2KSEwp8Pdrjo3xg%3D&reserved=0>.

I'm not sure if there's anything there that would help for this assignment as it seems to be an exercise in recognizing shapes and positions. To find a suitable alternative for a non-sighted person you should discuss the goal of this with the instructor.

sb
Sarah E. Bourne
Director of IT Accessibility
Executive Office of Technology Services and Security (EOTSS)
1 Ashburton Place, 8th Floor, Boston, MA 02108
Office: (617) 626-4502
sarah.bourne at mass.gov<mailto:sarah.bourne at mass.gov> | https://nam01.safelinks.protection.outlook.com/?url=www.mass.gov%2Feotss&data=02%7C01%7Ck.weberhottleman%40uconn.edu%7C0d1f3060acb943acd81a08d7526b89f3%7C17f1a87e2a254eaab9df9d439034b080%7C0%7C0%7C637068494141284445&sdata=IlSDQlS183jkL0Bg35pGJwYGlAhSqPov8GWFP4hQI58%3D&reserved=0<https://nam01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mass.gov%2Fanf%2Fresearch-and-tech%2Foversight-agencies%2Fitd%2F&data=02%7C01%7Ck.weberhottleman%40uconn.edu%7C0d1f3060acb943acd81a08d7526b89f3%7C17f1a87e2a254eaab9df9d439034b080%7C0%7C0%7C637068494141284445&sdata=euJK16%2Fh%2BfvBOxgvQqCCARDVAtSpQLD4mfL%2Fey5n6KA%3D&reserved=0>

From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of Steph Rogers
Sent: Tuesday, October 15, 2019 4:07 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Subject: [Athen] Making maps accessible - identifying counties

Hello all,

I am looking for ideas, suggestions and solutions for making maps accessible online.

Context:

The instructor is teaching a fully online geography class. He has map quizzes in each module. The student must look at a state map with no identifying information except the outlines of all of the counties and identify the highlighted county. I've got it nailed down on color contrast/texture for the highlighted counties, but what about making this assessment accessible to a student who is blind?

There is not a student in need at the moment, I'm just curious to see what others have done or what your ideas or suggestions would be for this type of assessment.

Warm Regards,

Steph Rogers
Instructional Designer
Center for eLearning and Connected Environments University of Central Oklahoma
Phone: 405-974-3402
Email: srogers18 at uco.edu<mailto:srogers18 at uco.edu>

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Message: 5
Date: Wed, 16 Oct 2019 14:01:20 +0000
From: "Weber-Hottleman, Kathryn" <k.weberhottleman at uconn.edu>
To: "athen-list at u.washington.edu" <athen-list at u.washington.edu>
Subject: [Athen] Accessible live chat
Message-ID:
<SN6PR05MB4207ABA1FCC80A1EC183D78897920 at SN6PR05MB4207.namprd05.prod.outlook.com>

Content-Type: text/plain; charset="us-ascii"

Hello,

Can anyone recommend an accessible live chat? We're currently using Tawk.to, but it is not keyboard accessible.

Best,
Kathryn

Kathryn Weber-Hottleman
IT Accessibility Coordinator

Information Technology Services
University of Connecticut| Temporary Administration Building
25 Gampel Service Drive, Unit 1138 | Storrs, CT 06269-1138
(P) 860.486.9193
Website: accessibility.its.uconn.edu<https://nam01.safelinks.protection.outlook.com/?url=https%3A%2F%2Faccessibility.its.uconn.edu%2F&data=02%7C01%7Ck.weberhottleman%40uconn.edu%7C0d1f3060acb943acd81a08d7526b89f3%7C17f1a87e2a254eaab9df9d439034b080%7C0%7C0%7C637068494141294435&sdata=eL0VCgo19MLLx%2FuNX%2Fw%2ByVvUUniEIfQK6BS1wN1ej90%3D&reserved=0>

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Message: 6
Date: Wed, 16 Oct 2019 10:59:41 -0400
From: Robert Spangler <rspangler1 at udayton.edu>
To: Access Technology Higher Education Network
<athen-list at u.washington.edu>
Subject: Re: [Athen] Accessible live chat
Message-ID:
<CAA6y2T68Fc-ep4NmbD3fb+a52R5CquN9PCQgmH9hmddreRVpFg at mail.gmail.com>
Content-Type: text/plain; charset="utf-8"

Depends on exactly what you need. Zoom is pretty accessible, as far as using a screen reader is concerned. It's primarily for conferencing, but it incorporates live chatting features via the keyboard.


On Wed, Oct 16, 2019 at 10:07 AM Weber-Hottleman, Kathryn < k.weberhottleman at uconn.edu> wrote:


> Hello,

>

>

>

> Can anyone recommend an accessible live chat? We?re currently using

> Tawk.to, but it is not keyboard accessible.

>

>

>

> Best,

>

> Kathryn

>

>

>

> *Kathryn Weber-Hottleman*

>

> IT Accessibility Coordinator

>

>

>

> *Information Technology Services*

>

> University of Connecticut| Temporary Administration Building

>

> 25 Gampel Service Drive, Unit 1138 | Storrs, CT 06269-1138

> (P) 860.486.9193

>

> Website: accessibility.its.uconn.edu

>

>

> _______________________________________________

> athen-list mailing list

> athen-list at mailman12.u.washington.edu

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> an12.u.washington.edu%2Fmailman%2Flistinfo%2Fathen-list&data=02%7C

> 01%7Ck.weberhottleman%40uconn.edu%7C0d1f3060acb943acd81a08d7526b89f3%7

> C17f1a87e2a254eaab9df9d439034b080%7C0%7C0%7C637068494141294435&sda

> ta=aRmC8uef13HAUUiCT5kCBgTefz7oc9y7EMJpUvouS2A%3D&reserved=0

>



--
Robert Spangler
Disability Services Technical Support Specialist rspangler1 at udayton.edu Office of Learning Resources (OLR) - RL 023 Ryan C. Harris Learning & Teaching Center (LTC) University of Dayton | 300 College Park | Dayton, Ohio 45469-1302
Phone: 937-229-2066
Fax: 937-229-3270
Ohio Relay: 711 (available for individuals who are deaf or hard of hearing) Web Site: https://nam01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fgo.udayton.edu%2Flearning&data=02%7C01%7Ck.weberhottleman%40uconn.edu%7C0d1f3060acb943acd81a08d7526b89f3%7C17f1a87e2a254eaab9df9d439034b080%7C0%7C0%7C637068494141294435&sdata=u2cRMbSoEmHjkLASzpAOcHA1%2FKuOqKm%2BhQcdxERK6nI%3D&reserved=0
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Message: 7
Date: Wed, 16 Oct 2019 17:37:48 +0000
From: Robert Beach <rbeach at KCKCC.EDU>
To: Access Technology Higher Education Network
<athen-list at u.washington.edu>
Subject: Re: [Athen] [EXT]Re: JAWS and NVDA training help
Message-ID:
<SN6PR11MB3294CFF316153665CCE80AC4DC920 at SN6PR11MB3294.namprd11.prod.outlook.com>

Content-Type: text/plain; charset="us-ascii"

Keep in mind also that many laptops assign the function keys to specific actions. Pressing F7 may be a browser related command on that laptop which causes your default browser to launch. If you add the FN key to the command, you may get different results.

In JAWS, you will need to turn on Quick Keys with JAWS-KEY+Z in order to use the navigation key commands such as H, T, and K. In NVDAA, you will need to turn on Brose Mode with NVDA-KEY+SPACEBAR.

HTH.


Robert Lee Beach
Assistive Technology Specialist
Kansas City Kansas Community College
7250 State Avenue
Kansas City, KS 66112
Phone: 913-288-7671
Email: rbeach at kckcc.edu<mailto:rbeach at kckcc.edu>

From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Karlen Communications
Sent: Saturday, October 12, 2019 7:35 AM
To: 'Access Technology Higher Education Network' <athen-list at u.washington.edu>
Subject: [EXT]Re: [Athen] JAWS and NVDA training help

CAUTION: This email originated outside KCKCC. Do not click links or open attachments unless you know the content is safe. Please forward all suspicious emails to support at kckcc.edu<mailto:support at kckcc.edu>.
Sometimes the single key, quick keys only work if you are in a Say All or reading mode for the entire document, not when you are able to edit. For example, JAWS has the same quick Keys for Headings but they are only usable if you are in SayAll...reading the entire document.

Also, keep in mind that sometimes keyboard commands don't work because there is a bug although using Insert + F7 has not brought up Google stuff on my computer. Is this perhaps a keyboard command the user or IT has set to do that which conflicts with the NVDA command?

Cheers, Karen

From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of joe at a11yeval.com<mailto:joe at a11yeval.com>
Sent: Friday, October 11, 2019 3:29 PM
To: 'Access Technology Higher Education Network' <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Subject: Re: [Athen] JAWS and NVDA training help

Just a follow up:

We hit certain walls that even though a YouTube video and other documentation tells us we are doing things correctly, we can't get it to work the way it is documented. For example, with NVDA, you can use the quick heading key of H to navigate headings. In a Word document, neither myself nor my colleague can get this to work. It just types out H. And, if I initiate the NVDA elements list (Insert F7) while in a Word document, it opens google instead.

Joe: This is because NVDA is in "Forms/interaction Mode" and is passing through the keystrokes to the Microsoft Word Application so it types h.
(The main function of a Word document is kind of a giant text area field).
If you exit NVDA's forms mode using NVDA Key (usually INSERT) + SPACEBAR (low pitch noise means you have switched into "virtual reading mode", High pitch noise means "Forms mode"). Once you are in "reading mode" the H key and INSERT+F7 commands will work again.

See section 8. Reading Objects in NVDA's key quick reference for more help https://nam01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.nvaccess.org%2Ffiles%2FnvdaTracAttachments%2F455%2Fkeycommands%2520with%2520laptop%2520keyboard%2520layout.html%237&data=02%7C01%7Ck.weberhottleman%40uconn.edu%7C0d1f3060acb943acd81a08d7526b89f3%7C17f1a87e2a254eaab9df9d439034b080%7C0%7C0%7C637068494141294435&sdata=Wfkx2XJXX5wUQY%2BrcIkbKYYaZEio95UGAxZlvq89Lxw%3D&reserved=0 (possibly old link) or section 6. Browse Mode https://nam01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.nvaccess.org%2Ffiles%2Fnvda%2Fdocumentation%2FuserGuide.html%3F%23BrowseMode&data=02%7C01%7Ck.weberhottleman%40uconn.edu%7C0d1f3060acb943acd81a08d7526b89f3%7C17f1a87e2a254eaab9df9d439034b080%7C0%7C0%7C637068494141294435&sdata=cFp%2BdmULWCGvL3S5F85TAUG3z%2FjEi9Hh%2B3ovE6aHJUU%3D&reserved=0 (this is the latest documentation)

Hope this helps!

Joe Humbert

From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of joe at a11yeval.com<mailto:joe at a11yeval.com>
Sent: Friday, October 11, 2019 3:09 PM
To: 'Access Technology Higher Education Network' <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Subject: Re: [Athen] JAWS and NVDA training help

Hi Vicki,

I work for The Paciello Group (TPG). We offer many different kinds of training and our sister company is Freedom Scientific (Full disclosure: the training sessions will probably not be free).

You can contact Brian Landrigan at our company, blandrigan at paciellogroup.com<mailto:blandrigan at paciellogroup.com> or call him at 603-661-0204. He can help figure out, in collaboration with you, what training you might need.

To provide a high level answer, screen readers have different controls for web browsers versus other desktop software so all commands might not be cross compatible. The available screen reader functions will also depend on which mode the screen reader is in "virtual reading mode" versus "interaction/forms" mode.

I'm happy to help where I can in my free time.

Let me know if you have other questions.

Thankx,
Joe Humbert

From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of Walton, Vicki
Sent: Friday, October 11, 2019 2:31 PM
To: athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>
Subject: [Athen] JAWS and NVDA training help

Our college tests all software that is requesting to be renewed or purchased. Our department is responsible for this task. Even though we have the basic skills using both JAWS and NVDA, we want to improve our skill set. We are both sighted users of these two products.

We are seeking anyone who is willing to do training for us. Both basic and advanced training. This can be remote training using Zoom video conferencing, in person, using email or phone calls.

We hit certain walls that even though a YouTube video and other documentation tells us we are doing things correctly, we can't get it to work the way it is documented. For example, with NVDA, you can use the quick heading key of H to navigate headings. In a Word document, neither myself nor my colleague can get this to work. It just types out H. And, if I initiate the NVDA elements list (Insert F7) while in a Word document, it opens google instead.

We have Windows 10 and use the latest versions of NVDA and JAWS 2019.

Any help will be much appreciated.

Thank you.


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Vicki Walton
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509.542.4428, or ext. 2428
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