[Athen] JAWS and access to course content

[glen walker]

I agree with FS that an app that has a DnD interface fails WCAG 2.1.1 if
there isn't a keyboard way to perform the same function (such as reordering
a list).  It's too bad JAWS doesn't have any keys to get around that.  With
VoiceOver on iOS, you can often press and hold an element to drag it to a
new location and VoiceOver will give you feedback of where you're dragging
it to.  That's if the app is coded correctly.  It's a pretty cool feature.



On Mon, Sep 21, 2020 at 10:00 AM Deborah Armstrong <
armstrongdeborah at fhda.edu> wrote:


> I emailed FS tech support just in case I was missing something –

> unfortunately, the problem is the courseware and not me. Here’s their

> response; I’ve removed my serial numbers from this post.

>

>

>

> *From:* support at vispero.com <support at vispero.com>

> *Sent:* Monday, September 21, 2020 8:52 AM

> *To:* Deborah Armstrong <armstrongdeborah at fhda.edu>

> *Cc:* training at vispero.com; support at freedomscientific.com

> *Subject:* Vispero Case# 00508248, JAWS web access questions [

> ref:_00Df21A3ry._5005w1digoK:ref ]

>

>

>

> Hello Deborah:

>

> Thank you for contacting Vispero™ Technical Support.

> Drag and drop doesn't work if the location of either the dragging or the

> dropping cannot be seen at the same time. Having users use drag and drop

> only goes against Web Content Accessibility Guidelines for web site and

> application development.

> There are not any specific JAWS settings to improve Firefox®. I find that

> Chrome and the new Edge provide the best accessibility experience on the

> web.

> If you need to use Firefox, version 80 is the latest build.

>

> Please know all email communications in this thread will be automatically

> added to your case until resolved.  If you need to contact us by telephone,

> use the number of 727)803-8600, and please reference this case number so we

> can better assist you.

>

> Regards,,

>

> Sarai,

>

> Vispero

>

>

> --------------- Original Message ---------------

> *From:* Deborah Armstrong [armstrongdeborah at fhda.edu]

> *Sent:* 9/19/2020 8:56 PM

> *To:* support at freedomscientific.com

> *Cc:* training at vispero.com

> *Subject:* JAWS web access questions

>

>

> Work serial: 415XXXXXX

>

> Home serial 198XXXXXX

>

> JAWS version: 2020.2008.24 ILM

>

> Windows version: 2004 (OS Build 19041.508)

>

>

>

> Dear JAWS support,

>

>

>

> I am an experienced JAWS user and an experienced online learner.

>

>

>

> But I’m having more and more trouble with two issues using JAWS with

> online courseware.

>

>

>

> I have Windows 10 with all updates applied (I run enterprise at work and

> the Windows 10 Home at Home. I have Edge, Chrome, Firefox and the

> deprecated IE. All are kept updated.

>

>

>

> Problem #1: Drag and drop. I know JAWS has a drag and drop feature I’ve

> used occasionally, but does it still work now that the JAWS cursor is a

> scan cursor and it can’t always see everything? And more important, will it

> work on the web? More and more instructional sites want students to drag

> and drop items to reorder them, and I have not been able to find a keyboard

> accessible way to do this, nor has the JAWS drag and drop worked. Am I

> correct that it is not possible to execute a drag and drop operation with

> JAWS within a browser?

>

>

>

> Problem #2:  clickable elements. Some clickable elements seem to just

> “work” even though JAWS doesn’t announce them as clickable. When I press

> Enter on them, they activate exactly like a true link. Others don’t even

> though I’ve positioned the virtual cursor on something that I’ve been told

> is a clickable element.

>

>

>

> Also I find that JAWS says “clickable” more often with Firefox, but is

> able to activate fewer elements than it is with Chrome. Is there some JAWS

> setting that will improve the ability of JAWS to activate clickable

> elements?

>

>

>

> One problem I have here is some courseware requires the use of Firefox,

> yet Chrome performs better on its clickable elements. However when I get to

> items in the courseware that are not compatible with Chrome, they of course

> don’t work, and I have to use Firefox. But I often need Chrome to even

> reach these items. Since all of this is behind a paywall on a password

> protected site, it’s nearly impossible to switch browsers, especially since

> the page addresses are dynamically generated.

>

>

>

> Thanks for your assistance; all tips are appreciated.

>

>

>

> --Debee

>

> (Deborah Armstrong)

>

>

>

>

>

> ref:_00Df21A3ry._5005w1digoK:ref

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