[Athen] [EXT] Jaws issue with Discussion Board in Blackboard

[Russell Solowoniuk]

Hi Robert,

Yes, I checked and the window is maximized. I even tried it in the restore state, but still no luck. I did discover that the Discussion Board works well with Jaws in Firefox, so I'm going to have the student try that this morning. He has been using Chrome, and this is where the Editor issue occurs.

Thanks for your response,

Russell

From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Robert Beach
Sent: Monday, January 11, 2021 7:09 AM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: Re: [Athen] [EXT] Jaws issue with Discussion Board in Blackboard

EXTERNAL:  Use caution.<https://myportal.macewan.ca/help.html#external-email>

Russell,

This may not fix your problem, but it has fixed similar problems for me on other web-based systems. Make sure the browser window is maximized. I always "assume" the window is maximized, but have found sometimes switching between pages within a particular application will bring up some windows in the resore state instead of maximized.

Good luck and let us know what you find out.


Robert Lee Beach
Assistive Technology Specialist - Student Accessibility & Support Services

Kansas City Kansas Community College
7250 State Ave. - Suite # 3384 - Kansas City, KS 66112
O 913-288-7671 | F 913-288-7678
rbeach at kckcc.edu<mailto:rbeach at kckcc.edu>



From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of Russell Solowoniuk
Sent: Sunday, January 10, 2021 9:28 AM
To: Access Technology Higher Education Network <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Subject: [EXT][Athen] Jaws issue with Discussion Board in Blackboard

CAUTION: This email originated outside KCKCC. Do not click links or open attachments unless you know the content is safe. Please forward all suspicious emails to support at kckcc.edu<mailto:support at kckcc.edu>.
Hi everyone,

I hope the new year is treating you all well.

I have an issue with a student using Jaws 2021 and the Discussion Board in Blackboard Learn. I sent the below email to the Jaws Discussion list, but thought I'd check with you all as well.

I'm working with a student who is using Jaws 2021 and is enrolled in an English course. The course is being delivered mostly online in Blackboard, version 9.1, I believe.

The issue we are having is with the Discussion Board. The students must post an introduction in the Discussion Board, and read and respond to at least 2 other student introductions.

When the student clicks on "Create Thread" to start his introduction, Jaws goes into "Application Mode. In this mode, the student can type in the Subject line, but there seems to be no way to get to the editor where the student must type in his introduction. Well, he can get to it by tabbing twice, but once there, he is not able to type anything in this editor, and there is no indication that he has entered the editor. Jaws reads "Thread: Self introduction. - ENGL-102-AS07(1) - 2021 Win..." when tabbing twice from the subject field. We can confirm that no text is being entered when typing by getting out of Applications Mode and narrowing down to where the Word count is shown, and it shows 0 words. The student is able to type his introduction in Word, copy all the text, and then paste it into the editor, but can not then read what he has pasted. We know the text has been pasted by the Word count, and once he submits his post, we are able to open it and read it with Jaws.
The same thing happens when trying to respond to another student's introduction. He is able to read the introduction, press enter on "Reply" but cannot type or even know when or if he is in the Editor. He is able to type the response in Word, and copy and paste it into the Editor, but it seems like sometimes pressing tab twice from the subject field takes him into the editor, and sometimes he must tab 3 times, and since there is no indication that he is in the Editor, it is really hit and miss and quite frustrating.

Are there settings in Blackboard that can be changed to allow Jaws to work with the Editor in the Discussions area? Are there any Jaws settings that can be changed to make this work?

I also experience this same issue on my PC, so it's not specific to the student's computer. The problem also exists with NVDA. We are both running Windows 10 and Jaws 2021.

Any ideas would be greatly appreciated.

Thank you,

Russell

Russell Solowoniuk
AT Educational Assistant, Access and Disability Resources
MacEwan University
7-198 D4, 10700-104 Ave.
Edmonton, AB  T5J 4S2
E: solowoniukr at macewan.ca<mailto:solowoniukr at macewan.ca>
T:  780-497-5826
F:  780-497-4018
macewan.ca
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