[Athen] FW: How Did You Like Our Webinar About OrbitNote?

foreigntype at gmail.com foreigntype at gmail.com
Fri Nov 19 15:10:34 PST 2021


Hi all,

I followed up with an inaccessible platform report to Dan Shannon at
TextHelp too. Here's the response I got from him:

I suggest we as a group keep putting the pressure on TH to change their
webinar delivery platforms. They're not SO terribly mired in bureaucracy
that they cannot flex to a new, accessible platform for their webinars.

Wink

Dan Shannon
1:57 PM (1 hour ago)
to me
Thanks for the feedback Wink. I will say, we are currently reviewing our
presentation platform and coming up they should be on a different platform.
Wink Harner
Accessibility Consultant/Alternative Text Production
The Foreign Type

Portland OR
foreigntype at gmail.com
480-984-0034

This email was dictated using Dragon NaturallySpeaking. Please forgive
quirks, misrecognitions, or errata .


On Fri, Nov 19, 2021 at 2:57 PM Romack, Justin <justinr at disability.tamu.edu>
wrote:


> This response might make me feel hopeful about Texthelp's commitment to

> accessibility... if I hadn't received a carbon copy of the same content

> about six months ago when they were sending inaccessible emails and promo

> videos for the initial iteration of OrbitDoc ahead of its launch.

>

> I've been a champion and cheerleader for Texthelp for going on a decade -

> but sending out copies of emails like this and not changing anything is

> disingenuous and entirely out of touch with the community they represent.

>

> Sorry if that's harsh or bursts bubbles, but this stings a bit.

>

> Anyone able to share bullet-point takeaways from the most recent event on

> this product? I didn't RSVP because of all of this.

>

> Thanks!

>

> J

>

> Sent from my iPhone (and most likely transcribed by Siri)

>

> On Nov 19, 2021, at 2:47 PM, Russell Solowoniuk <solowoniukr at macewan.ca>

> wrote:

>

> 

>

> Hi everyone,

>

>

>

> Please see the response I received from Texthelp regarding the GoTo

> Meeting platform.

>

>

>

> Have a great weekend,

>

>

>

> Russell

>

>

>

> *From:* Dan Shannon <d.shannon at texthelp.com>

> *Sent:* Friday, November 19, 2021 1:29 PM

> *To:* Russell Solowoniuk <solowoniukr at macewan.ca>

> *Subject:* Re: How Did You Like Our Webinar About OrbitNote?

>

>

>

> *EXTERNAL:* Use caution.

> <https://myportal.macewan.ca/help.html#external-email>

>

>

>

> Hi Russell,

>

>

>

> I received this message from my marketing team and they asked me to

> forward it along to you.

>

>

>

> I would like to sincerely apologize for the inconvenience this has caused

> you. Texthelp is fiercely committed to accessibility. It is at the core of

> everything we do and is the foundation for our products and our company's

> mission.

>

>

>

> We're committed to providing information that can be understood by

> everyone. In order to do so, we have created a ten point plan and roadmap (

> https://www.texthelp.com/about/roadmap-to-improve-digital-accessibility-and-inclusion/

> ).

>

>

>

> Point four within our roadmap, details our initiative to create accessible

> videos, podcasts and webinars. As part of that commitment, we are currently

> looking into new webinar platforms that will provide an inclusive and

> accessible experience for all of our customer and prospect needs.

>

>

>

> Texthelp is fully committed to always being better, and we greatly

> appreciate your support and guidance in order to do so.

>

>

>

> If you have any additional questions or concerns, please feel free to

> reach out to me at any point.

>

>

>

>

>

>

>

> *Dan Shannon*

> Education Account Manager - Canada

>

> T: 888-248-0652 x3335

> F: 866-248-0652

>

> [image: Image removed by sender.] <https://www.facebook.com/Texthelpers> [image:

> Image removed by sender.] <https://twitter.com/texthelp> [image: Image

> removed by sender.] <https://www.linkedin.com/company/texthelp> [image:

> Image removed by sender.] <https://support.texthelp.com/help>

>

> [image: Image removed by sender.] <https://www.texthelp.com/>

>

> Not liking this content?* Break our hearts* <http://text.help/opt-me-out>

> and opt-out of our emails.

>

>

>

> [image: Image removed by sender.] <https://text.help/hEOmXG>

> [image: Image removed by sender.] <https://text.help/ojXRXR>

>

> *We love getting stars!*

> If you feel our solutions deserve it, please give us a 5-star rating for

> EquatIO/Read&Write.We appreciate your ongoing support!

>

>

>

>

>

> [image: Image removed by sender.]

>

> Texthelp, 500 Unicorn Park Drive, Woburn, MA 01801, USA

>

> The content of this email, and any attachments, is strictly confidential

> and intended for the recipient/s specified in message only. It is strictly

> forbidden to share any part of this message with any third party external

> to your organization, without the written consent of the sender. If you

> received this message in error, please reply to this message and follow up

> with its deletion, so we can prevent a recurrence of the error.* Privacy

> policy* <https://www.texthelp.com/privacy/>

>

>

>

>

>

> On Fri, Nov 19, 2021 at 1:20 PM Russell Solowoniuk <solowoniukr at macewan.ca>

> wrote:

>

> Hi Dan,

>

>

>

> Thanks for getting in touch. I was not able to enjoy the OrbitNote

> webinar. I am blind and use a screen reader, JAWS. The GoTo Meeting

> platform is totally inaccessible with a screen reader, at least in the

> Windows environment. I’ve heard, via a listserv that I subscribe to, that a

> number of other blind users weren’t able to access the webinar. I did

> finally catch the last 10 minutes of the webinar by logging in on my iMac.

>

>

>

> Dan, I think a company like Texthelp should not be using inaccessible

> platforms like GoTo Meeting for their presentations. I hope you agree and

> will let the powers that be know about this issue. One person on the

> listserv said that his company approached the GoTo Meeting people several

> years ago to let them know that their platform was not accessible, and was

> told that they were aware of the problem, but that the program was

> developed before they “knew/cared about accessibility, that it would be

> expensive to fix it, and that they had no intentions of doing so”.

>

>

>

> I sincerely hope Texthelp will stop using GoTo Meeting as their platform

> for delivering webinars.

>

>

>

> Thanks for your consideration of this matter.

>

>

>

> Best regards,

>

>

>

> Russell

>

>

>

> *From:* Dan Shannon <d.shannon at texthelp.com>

> *Sent:* Friday, November 19, 2021 8:31 AM

> *To:* Russell Solowoniuk <solowoniukr at macewan.ca>

> *Subject:* How Did You Like Our Webinar About OrbitNote?

>

>

>

> *EXTERNAL:* Use caution.

> <https://myportal.macewan.ca/help.html#external-email>

>

>

>

> Hi Russell,

>

> I hope you enjoyed the OrbitNote webinar yesterday.

>

>

>

> If you haven't already, you should be receiving an email from our

> marketing team with a recording of the webinar along with some other

> resources we think you will find helpful.

>

> As the Texthelp representative for your area, I am reaching out to see if

> you’d like to chat about how to put what you learned into action. Do you

> have any questions I could answer or do you need any additional follow-up

> materials at this time?

>

>

> If I dont hear from you, have a great weekend!

>

>

>

> Best,

>

> Dan

>

>

>

>

>

> *Dan Shannon*

> Education Account Manager - Canada

>

> T: 888-248-0652 x3335

> F: 866-248-0652

>

> [image: Image removed by sender.] <https://www.facebook.com/Texthelpers> [image:

> Image removed by sender.] <https://twitter.com/texthelp> [image: Image

> removed by sender.] <https://www.linkedin.com/company/texthelp> [image:

> Image removed by sender.] <https://support.texthelp.com/help>

>

> [image: Image removed by sender.] <https://www.texthelp.com/>

>

> Not liking this content?* Break our hearts* <http://text.help/opt-me-out>

> and opt-out of our emails.

>

>

>

> [image: Image removed by sender.] <https://text.help/hEOmXG>

> [image: Image removed by sender.] <https://text.help/ojXRXR>

>

> *We love getting stars!*

> If you feel our solutions deserve it, please give us a 5-star rating for

> EquatIO/Read&Write.We appreciate your ongoing support!

>

>

>

>

>

> [image: Image removed by sender.]

>

> Texthelp, 500 Unicorn Park Drive, Woburn, MA 01801, USA

>

> The content of this email, and any attachments, is strictly confidential

> and intended for the recipient/s specified in message only. It is strictly

> forbidden to share any part of this message with any third party external

> to your organization, without the written consent of the sender. If you

> received this message in error, please reply to this message and follow up

> with its deletion, so we can prevent a recurrence of the error.* Privacy

> policy* <https://www.texthelp.com/privacy/>

>

>

>

>

>

>

>

> *Dan Shannon*

> Education Account Manager - Canada

>

> T: 888-248-0652 x3335

> F: 866-248-0652

>

> [image: Image removed by sender.] <https://www.facebook.com/Texthelpers> [image:

> Image removed by sender.] <https://twitter.com/texthelp> [image: Image

> removed by sender.] <https://www.linkedin.com/company/texthelp> [image:

> Image removed by sender.] <https://support.texthelp.com/help>

>

> [image: Image removed by sender.] <https://www.texthelp.com/>

>

> Not liking this content?* Break our hearts* <http://text.help/opt-me-out>

> and opt-out of our emails.

>

>

>

> [image: Image removed by sender.] <https://text.help/hEOmXG>

> [image: Image removed by sender.] <https://text.help/ojXRXR>

>

> *We love getting stars!*

> If you feel our solutions deserve it, please give us a 5-star rating for

> EquatIO/Read&Write.We appreciate your ongoing support!

>

>

>

>

>

> [image: Image removed by sender.]

>

> Texthelp, 500 Unicorn Park Drive, Woburn, MA 01801, USA

>

> The content of this email, and any attachments, is strictly confidential

> and intended for the recipient/s specified in message only. It is strictly

> forbidden to share any part of this message with any third party external

> to your organization, without the written consent of the sender. If you

> received this message in error, please reply to this message and follow up

> with its deletion, so we can prevent a recurrence of the error.* Privacy

> policy* <https://www.texthelp.com/privacy/>

>

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