[Athen] Respondus Monitor and visually impaired students

[Romack, Justin via athen-list]

Howdy ATHEN!

I spoke with a totally blind student yesterday who had never taken an exam with Respondus' Monitor product enabled.

They described the system prompting multiple times to face and position themselves in the webcam - with no feedback as to whether or not they were doing so correctly. They were asked to show a picture ID and were never given any indication which direction to move/position their card as they attempted to comply.

At several points in the quiz, Monitor indicated there were issues and they were not given feedback about why the assessment had been stopped (only assuming it had to do with their gaze and a false positive for cheating). Eventually they were locked out completely.

I've had some experience with LockDown Browser and JAWS/NVDA (these were largely positive), but I've not worked with Monitor. Does anyone have firsthand experience and advice?

Thanks!

J


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Justin Romack, Assistant Director
Disability Resources | Division of Student Affairs
1224 TAMU | College Station, TX 77843-1224

ph: 979.845.1637 | jromack at tamu.edu<mailto:jromack at tamu.edu> | disability.tamu.edu
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DIVISION OF STUDENT AFFAIRS | One Division. One Mission.

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