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<P><FONT SIZE=2 FACE="Arial">Anyone willing to share your procedural documents, I am really looking for problem escalation procedures. Or in other words what formal guidelines your institution uses when things do not go the way you think they should.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Ron </FONT>
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<P><FONT SIZE=2 FACE="Courier New">~~~~~~~~~~~~~~~~~~~~~~~~~</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Ron Stewart, Director</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Technology Access Program</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Information Services</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Oregon State University</FONT>
<BR><FONT SIZE=2 FACE="Courier New">109 Kidder Hall</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Corvallis, Oregon 97331</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Phone: 1.541.737.7307</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Fax: 1.541.737.2159</FONT>
<BR><FONT SIZE=2 FACE="Courier New">E-mail: Ron.Stewart@oregonstate.edu</FONT>
<BR><FONT SIZE=2 FACE="Courier New">WWW: </FONT><A HREF="http://tap.oregonstate.edu"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Courier New">http://tap.oregonstate.edu</FONT></U></A>
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