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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Cath—<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> Thanks
for the response. Good to know we are not alone<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The sequence of events is:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>In WYNN, we click “Open,” then
choose a PDF to open.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>WYNN starts Acrobat, then opens the file
within Acrobat in the background.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Acrobat “prints” to the
Freedom Import Printer in the background<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The “Print” fails with the
error message I reported.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>(Running as root (i.e., no security) the
print is successful, and WYNN then “scans” the virtual document and
delivers the PDF as a WYNN document on screen.)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>. Here our latest email to FS support re.:
WYNN/Freedom Import Printer issues.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>_______________________________<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'> Sorry
I did not respond sooner, but I wanted make sure I had answers to your
questions and a better understanding of the what might be causing the Registry
errors, and our security guru has been out with the flu.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>Yes, we have given recursive
full rights to the HKey_Auth_Classes_Root directory, as per your original
advice. That has not eliminated the problem, and we have serious concerns about
giving that kind of access on machines in the 12 open labs on campus where we
provide WYNN and other access software on machines available to more than
13,000 students at UM.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>I should mention at this
point that we use Fine Reader to produce e-text to our students, and I believe
that that is the OCR engine WYNN 3.5 uses. Fine Reader has no problem
converting PDFs to text, and these are the same files that cause the registry
errors in WYNN. The student workers who do our e-text conversions using Fine
Reader are generic Windows Power Users, with none of the permissions modifications
you have said WYNN must have.(We do not have Fine Reader installed on the same
computers as WYNN, if that matters.) I wonder if WYNN can incorporate Fine
Reader's method of handling PDFs.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>In our investigation of what
may be causing WYNN's registry problems, I need to correct the way I stated the
kernel issue: My security guy says the problems arise from operating in
"Kernel Mode," not necessarily from attempting to modify the kernel.
He says this is a problem often seen in software which requires an emulation of
earlier Windows or DOS operating environments, or 16-bit mode to run. These
earlier environments (e.g., Windows 95, 98 and DOS) did not have the multi-user
and/or multi-tasking capabilities of Windows 2000 and XP, nor do they have the
increasingly stringent security of Windows 2000 and XP. <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>The indicators that WYNN
needs 16 bit mode (and consequently emulation of earlier operating systems) to
run can be found in the Windows Task Manager "Processes" pane: When
WYNN starts, Windows starts the wowexec.exe, and winoldap.mod, both processes
needed to emulate 16 bit mode. The folks you work with at Microsoft can provide
more info on this, and if necessary, I can put your systems folks in touch with
ours.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>The emulation often causes
security and other problems in a secure Windows 2000 environment, though it may
or may not be involved in the Freedom Import Printer issues.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>We spent a considerable
amount of time locating and trying to troubleshoot the WYNN's (and Open Book's)
Freedom Import Printer, with no success.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>The bottom line for us is
this: While we increasingly need a safe, reliable tool to read PDF files aloud,
and while WYNN seems capable of doing this in home-user and insecure network
environments, we have not been able to make WYNN read PDFs--even after opening
security (as you<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>recommended) to an extent
that confidentiality of our student records and the integrity of our network
are compromised. If WYNN cannot process PDFs in a secure environment we will
need to find another method of providing PDF access.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>Could you provide contact
information for other university network administrators who have wrestled with
this problem?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Nick Baker</span></font><font color=navy><span
style='color:navy'> <br>
</span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy'>Assistive Technology Coordinator</span></font><font
color=navy><span style='color:navy'> <br>
</span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy'>nick.baker@umontana.edu</span></font><font
color=navy><span style='color:navy'> <br>
</span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy'>406-243-2234 (Voice/TTY)</span></font><font
color=navy><span style='color:navy'> <br>
</span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy'>406-243-2663 (Voice only)</span></font><font
color=navy><span style='color:navy'> <o:p></o:p></span></font></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Disabilty Services for Students</span></font><font
color=navy><span style='color:navy'> <br>
</span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy'>The <st1:place w:st="on"><st1:PlaceType w:st="on">University</st1:PlaceType>
of <st1:PlaceName w:st="on">Montana</st1:PlaceName></st1:place></span></font><font
color=navy><span style='color:navy'> <br>
</span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy'>EL <st1:address w:st="on"><st1:Street w:st="on">154<font
size=3 face="Times New Roman"><span style='font-size:12.0pt;font-family:"Times New Roman"'>
<br>
</span></font>32 Campus Drive</st1:Street><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-family:"Times New Roman"'> <br>
</span></font><st1:City w:st="on">Missoula</st1:City>, <st1:State w:st="on">MT</st1:State>
<st1:PostalCode w:st="on">59812</st1:PostalCode></st1:address></span></font><font
color=navy><span style='color:navy'> </span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Kilcommons,Cath
[mailto:cathk@cahs.colostate.edu] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, October 14, 2004
11:12 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Baker, Nick;
adtech-ps@lists.orst.edu; athen@lists.oregonstate.edu<br>
<b><span style='font-weight:bold'>Cc:</span></b> Marks, Jim<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [athen] WYNN 3.5 PDF
issues</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>We have had plenty of problems with PDFs
and WYNN. Students are often jumping hoops to get them to save from WebCT
and open in WYNN. Unfortunately, for us the Freedom Import Printer is
usually the answer when all else fails. Are you able to save the file to
the local computer? Do you get the error when you open the PDF in WYNN,
or when you print from the PDF with the Freedom Import printer to WYNN? </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>You could check the registry settings
permissions... also the permissions on the local drive where WYNN is
installed. Are you running WYNN locally or is it a network install?</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Regards,</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Cath</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>--------<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Cath Stager-Kilcommons<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Assistive <st1:place w:st="on"><st1:PlaceName
w:st="on">Technology</st1:PlaceName> <st1:PlaceName w:st="on">Resource</st1:PlaceName>
<st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place> (ATRC)<o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:PlaceName w:st="on"><font size=2
color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'>Colorado</span></font></st1:PlaceName><font size=2 color=blue
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:blue'> <st1:PlaceType
w:st="on">State</st1:PlaceType> <st1:PlaceType w:st="on">University</st1:PlaceType></span></font></st1:place><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>970-491-6258<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'><a href="mailto:cathk@cahs.colostate.edu">cathk@cahs.colostate.edu</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>http://www.colostate.edu/Depts/ATRC/<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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face="Times New Roman"><span style='font-size:12.0pt'>
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</span></font></div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
athen-bounces@lists.oregonstate.edu
[mailto:athen-bounces@lists.oregonstate.edu] <b><span style='font-weight:bold'>On
Behalf Of </span></b>Baker, Nick<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, October 14, 2004
10:35 AM<br>
<b><span style='font-weight:bold'>To:</span></b> adtech-ps@lists.orst.edu;
athen@lists.oregonstate.edu<br>
<b><span style='font-weight:bold'>Cc:</span></b> Marks, Jim<br>
<b><span style='font-weight:bold'>Subject:</span></b> [athen] WYNN 3.5 PDF
issues</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Has anyone on the list had problems (and hopefully
solutions) using WYNN to read PDFs in a secure network environment? The culprit
is the Freedom Import Printer, which fails with an “Error Reading
Registry” message. (Open Book uses the Freedom Scientific Printer with
the same results.)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
Nick<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Nick
Baker</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Assistive
Technology Coordinator</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>nick.baker@umontana.edu</span></font>
<br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>406-243-2234
(Voice/TTY)</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>406-243-2663
(Voice only)</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Disabilty
Services for Students</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>The <st1:place
w:st="on"><st1:PlaceType w:st="on">University</st1:PlaceType> of <st1:PlaceName
w:st="on">Montana</st1:PlaceName></st1:place></span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>EL <st1:address
style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"
tabIndex="0" w:st="on"><st1:Street w:st="on">154<font size=3
face="Times New Roman"><span style='font-size:12.0pt;font-family:"Times New Roman"'>
<br>
</span></font>32 Campus Drive</st1:Street><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-family:"Times New Roman"'> <br>
</span></font><st1:City w:st="on">Missoula</st1:City>, <st1:State w:st="on">MT</st1:State>
<st1:PostalCode w:st="on">59812</st1:PostalCode></st1:address></span></font> <o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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