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Larry,<br>
<br>
I am having the exact problem as you are encountering with the
technology staff & the AT lab software/hardware. I would be really
interested in following the solutions you and others come up with.
Would you be kind enough to share?<br>
<br>
Thanks!<br>
Wink<br>
Ms. Wink Harner<br>
Manager<br>
Disability Resources & Services<br>
Mesa Community College<br>
Mesa AZ<br>
<br>
<br>
Larry Kiser wrote:
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<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Folks:<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Due to losing an AT
person over a year ago, budget cuts and
a freeze on hiring at our institution I took on the responsibility of
overseeing our Adaptive Technologies Lab and institution–wide adaptive
workstations
just before the start of the Fall Semester 2007. Besides our main
campus we
have four other centers. When our AT staff member left the lab and
other
workstations were somewhat neglected but continued to operate. For
example the Instructional Computer Lab techs held our copies of
Kurzweil
version 10 for almost a year and only since I took over has it been
installed.
The problems are numerous and I seek some guidance.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">The last AT staff member
had administrative rights to
install software and updates at all locations and conduct operational
checks.
According to the ICL techs in order to maintain “security and stability
of computers” no one except ICL techs will have administrative
rights. Our administration supports this restriction. That would
not be a problem but for the fact when ICL techs install software they
do not
conduct operational checks. If I am informed that computers with
adaptive
technologies are back in the labs etc I find that most of the software
is not
useable. In August I informed ICL and network staff that Kurzweil 3000
had a 10.04 update. They continue to install version 10.00 only and
consequently the audio output does not function correctly. We have
ZoomText version 8.0. the most recent update for that version corrects
“crashes”
when the reading features are activated with Word 2007. ICL continues
to
install ZT without the proper update. <o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">ICL staff members I need
to deal with insist they cannot
install even JAWS or ZoomText icons on the desktop or start menu due to
security protocols. This hinders our low vision students’ access.
I have expressed concerns about ensuring accessibility, as well as
enhancing
retention and academic progress of students with disabilities. I have
been told ICL will not install software updates unless a computer quits
working
and needs to be ghosted. An ICL staff member expressed the feeling
that
adaptive software was only meant for home computers and not a secure
network
environment. It has been suggested to me that students should bring
their
own computers to school rather than expect that adaptive software will
work on institutional
computers or that AT computer workstations should be off the network
with the
expectation they will not be well maintained.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Over the years our
institution has moved heavily toward the
use of information and communication technology. Our department
matched
that trend in the purchase of a wide array of adaptive software and
hardware.
Now due to security measures students with disabilities are in danger
of being relegated
to the technological backwaters. The administration supports the
security
protocols because a rash of viruses two years ago shut down the network
at a
critical time. The ICL department wants our department to be
responsible
for the licenses but not the installs. Do you have any suggestions? <o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Garamond" size="4"><span
style="font-size: 13.5pt; font-family: Garamond;">Larry Kiser</span></font><font
face="Garamond"><span style="font-family: Garamond;">,</span></font><font
face="Freestyle Script"><span style="font-family: "Freestyle Script";">
</span></font><font face="Garamond"><span
style="font-family: Garamond;">Counselor</span></font><font
face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></font></p>
<p class="MsoNormal"><st1:place w:st="on"><st1:PlaceName w:st="on"><font
face="Garamond" size="3"><span
style="font-size: 12pt; font-family: Garamond;">Disabilities</span></font></st1:PlaceName><font
face="Garamond"><span style="font-family: Garamond;"> <st1:PlaceName
w:st="on">Resource</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></span></font></st1:place><o:p></o:p></p>
<p class="MsoNormal"><st1:place w:st="on"><st1:PlaceName w:st="on"><font
face="Garamond" size="3"><span
style="font-size: 12pt; font-family: Garamond;">Santa Fe</span></font></st1:PlaceName><font
face="Garamond"><span style="font-family: Garamond;"> <st1:PlaceType
w:st="on">Community College</st1:PlaceType></span></font></st1:place><o:p></o:p></p>
<p class="MsoNormal"><st1:place w:st="on"><st1:City w:st="on"><font
face="Garamond" size="3"><span
style="font-size: 12pt; font-family: Garamond;">Gainesville</span></font></st1:City><font
face="Garamond"><span style="font-family: Garamond;">, <st1:State
w:st="on">FL</st1:State></span></font></st1:place><font face="Garamond"><span
style="font-family: Garamond;"> </span></font><o:p></o:p></p>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;"> </span><o:p></o:p></font></p>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;"><o:p> </o:p></span></font></p>
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