<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F4E79;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:14.0pt;color:#1F497D'>Thanks, I wanted to make sure that my operating system updates were still there and I didn’t have to buy them again or install them again.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F497D'>Cheers, Karen<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> athen-list-bounces@mailman1.u.washington.edu [mailto:athen-list-bounces@mailman1.u.washington.edu] <b>On Behalf Of </b>Pratik Patel<br><b>Sent:</b> Wednesday, April 3, 2013 8:57 AM<br><b>To:</b> 'Access Technology Higher Education Network'<br><b>Subject:</b> RE: [Athen] Apple iOS question<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>Karen,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>If you do a factory restore on any Apple device, your data can be erased but the updates you applied will remain. They are operating system updates. They become a part of the system image used to restore.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='mso-element:para-border-div;border:none;border-bottom:double windowtext 2.25pt;padding:0in 0in 1.0pt 0in'><p class=MsoNormal style='border:none;padding:0in'><span style='color:#1F497D'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'>Pratik Patel<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Founder and CEO, <a href="http://www.ezfire.net/"><span style='color:blue'>EZFire</span></a> <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>T: 718-928-5529<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>M: 718-249-7019<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>E: <a href="mailto:ppatel@ezfire.net"><span style='color:blue'>ppatel@ezfire.net</span></a> (or <a href="mailto:pratikp1@gmail.com"><span style='color:blue'>pratikp1@gmail.com</span></a>) <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Follow me on Twitter: <a href="http://twitter.com/ppatel"><span style='color:blue'>@ppatel</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Follow me on LinkedIn: <a href="http://www.linkedin.com/pub/pratik-patel/9/985/882"><span style='color:blue'>http://www.linkedin.com/pub/pratik-patel/9/985/882</span></a> <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Skype: Patel.pratik<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:athen-list-bounces@mailman1.u.washington.edu">athen-list-bounces@mailman1.u.washington.edu</a> [<a href="mailto:athen-list-bounces@mailman1.u.washington.edu">mailto:athen-list-bounces@mailman1.u.washington.edu</a>] <b>On Behalf Of </b>Karlen Communications<br><b>Sent:</b> Wednesday, April 03, 2013 8:44 AM<br><b>To:</b> <a href="mailto:athen-list@u.washington.edu">athen-list@u.washington.edu</a><br><b>Subject:</b> [Athen] Apple iOS question<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'>I have two Apple devices that I need to remove all my stuff from but not the upgrades from Leopard to Lion and then Mountain Lion.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'>If I restore to factory defaults how can I update the devices again to Mountain Lion? Or, if I use Erase Content and Settings will this remove all my stuff and leave the iOS upgrades and updates intact?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'>The Apple website doesn’t seem to answer this question but did give information on the erase content and settings.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'>Cheers, Karen<o:p></o:p></span></p></div></body></html>