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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-family:"Trebuchet MS","sans-serif";color:#002060'>I'm coming in late on this thread, however if the student still has the Dragon application installed to his PC the install key is listed both on the About splash screen from the help file and as an item in the registry. Depending on the version of the software if they need to replace the disc itself Nuance should be able to do this directly, the last time I did this the cost was $9.00. -ed.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Trebuchet MS","sans-serif";color:#002060'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Trebuchet MS","sans-serif";color:#002060'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Trebuchet MS","sans-serif";color:#002060'>Edward S. Rosenthal<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Trebuchet MS","sans-serif";color:#002060'>President and CEO<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Trebuchet MS","sans-serif";color:#002060'>Next Generation Technologies, Inc.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Trebuchet MS","sans-serif";color:#002060'>Lynnwood, Wa.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Trebuchet MS","sans-serif";color:#002060'><a href="http://www.rxdragon.com">www.ngtvoice.com</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Trebuchet MS","sans-serif";color:#002060'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Trebuchet MS","sans-serif";color:#002060'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Trebuchet MS","sans-serif";color:#002060'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> athen-list-bounces@mailman1.u.washington.edu [mailto:athen-list-bounces@mailman1.u.washington.edu] <b>On Behalf Of </b>Wink Harner<br><b>Sent:</b> Wednesday, April 10, 2013 6:44 AM<br><b>To:</b> Access Technology Higher Education Network<br><b>Subject:</b> Re: [Athen] re:. Dragon help!<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Hi Kenneth,<br><br>I was asking on behalf of a student who lost his cd during a move. He wanted us to use the department cd to install on his personal hard drive. I said Nuance would help him find a back up copy based on his registered security key. I know they would provide a back up copy (for a fee) for a licensed user. It's just so hard to get through the firewall Nuance puts up against the post-sales problems that arise. They have great front-end support. After the sale? An exercise in frustration unless you can find a way past the fire-wall to ask and get answers to your questions. Personally. some years ago I had my hard drive stolen. My last version of DNS was done via a download & I did not have a back up on CD (I learned an important lesson on this one!), and I was told repeatedly that I needed to uninstall DNS from the previous computer before reinstalling with the same security key. I kept explaining how much I would love to uninstall after I got my hands off the throat of the creep who stole my bag off the back of my wheelchair but I really couldn't perform that function. It is seriously frustrating to fight through layers to find this sort of help. <o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>Makes me so very grateful for our knowledgeable colleagues on this list who have contacts and links and can help sort through things such as this dilemma.<br><br>Thanks for your input & information!!<o:p></o:p></p></div><p class=MsoNormal>Wink<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><p class=MsoNormal>On Wed, Apr 10, 2013 at 5:59 AM, Kenneth Elkind <<a href="mailto:Kenneth.Elkind@umb.edu" target="_blank">Kenneth.Elkind@umb.edu</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>You may want to talk to the sales rep that handles higher education in your area. I found them quite useful they may be able to steer you in the right direction. At least the salesperson might be able to link you to the tech support that handles higher education accounts, this would bypass the retail support.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I'm a little pessimistic that they would provide you with old software.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kenneth Elkind<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Assistive Technology Specialist<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a href="tel:%28617%29%20287-%205243" target="_blank">(617) 287- 5243</a><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a href="mailto:Kenneth.elkind@umb.edu" target="_blank">Kenneth.elkind@umb.edu</a><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Skype User Number: adaptiveumb<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:9.0pt;font-family:"Franklin Gothic Medium","sans-serif"'>Adaptive Computer Lab</span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><i><span style='font-size:9.0pt'>Maximizing Learning Potential</span></i><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><i><span style='font-size:9.0pt'> </span></i><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><i><span style='font-size:9.0pt'>Learn about the <a href="http://www.umb.edu/it/getting_services/computer_labs/adaptive_computer_lab/" target="_blank">Adaptive Computer Lab</a></span></i><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><i><span style='font-size:9.0pt'> </span></i><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>athen-list mailing list<br><a href="mailto:athen-list@mailman1.u.washington.edu">athen-list@mailman1.u.washington.edu</a><br><a href="http://mailman1.u.washington.edu/mailman/listinfo/athen-list" target="_blank">http://mailman1.u.washington.edu/mailman/listinfo/athen-list</a><o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>