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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'>This is frustrating. I created a Gmail account over a year ago and haven’t used it because I always had password issues.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'>I’m working on something now that having access to my Gmail account would come in handy.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'>I’ve tried to reset my password “several” times without success. I end up in a circle of is this you, yes it is me, the information doesn’t match what we have, is this you, yes this is me, the information we have doesn’t match.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'>At one point in the process you can say that you don’t remember the password but then two screens later it requires your old password.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'>I found a 1-888 number with a google.com reference for support and called it. I think it might be similar to the Microsoft scam because the guy tried to tell me that spyware on my computer/despite Norton had corrupted my Gmail account. He wanted to put something on my computer and charge me for it. He also wanted access to my computer. All I wanted was for him, if he was working for Google as support, to help me reset my password and fix the problem on the Gmail end.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'>All I want to do is to reset my password!<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'>It shouldn’t be that hard and if my account has been corrupted, how do I fix that?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'>At this point I don’t know what is going on with the account. Google is of no help and I’m certainly not going to pay someone to put a block on my router to stop the spyware.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'>Any help would be appreciated! Please e-mail off list.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;color:#1F4E79'>Cheers, Karen<o:p></o:p></span></p></div></body></html>