<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>Thanks, I was afraid of that. </div><div><br></div><div>Cheers, Karen<br><br>Sent from my iPad</div><div><br>On 2013-08-31, at 9:00 AM, "Ron Stewart" <<a href="mailto:ron@ahead.org">ron@ahead.org</a>> wrote:<br><br></div><blockquote type="cite"><div><meta http-equiv="Content-Type" content="text/html; charset=us-ascii"><meta name="Generator" content="Microsoft Word 14 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--><div class="WordSection1"><p class="MsoNormal"><span style="color:#1F497D">Karen this is going to be very difficult to resolve, the easiest thing to do is create a new account and delete the old account.<o:p></o:p></span></p><p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="color:#1F497D">Ron Stewart<o:p></o:p></span></p><p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:athen-list-bounces@mailman1.u.washington.edu">athen-list-bounces@mailman1.u.washington.edu</a> [<a href="mailto:athen-list-bounces@mailman1.u.washington.edu">mailto:athen-list-bounces@mailman1.u.washington.edu</a>] <b>On Behalf Of </b>Karlen Communications<br><b>Sent:</b> Saturday, August 31, 2013 7:50 AM<br><b>To:</b> <a href="mailto:athen-list@u.washington.edu">athen-list@u.washington.edu</a><br><b>Subject:</b> [Athen] OT - Gmail help needed<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><span style="font-size:14.0pt;color:#1F4E79">This is frustrating. I created a Gmail account over a year ago and haven’t used it because I always had password issues.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;color:#1F4E79"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;color:#1F4E79">I’m working on something now that having access to my Gmail account would come in handy.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;color:#1F4E79"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;color:#1F4E79">I’ve tried to reset my password “several” times without success. I end up in a circle of is this you, yes it is me, the information doesn’t match what we have, is this you, yes this is me, the information we have doesn’t match.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;color:#1F4E79"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;color:#1F4E79">At one point in the process you can say that you don’t remember the password but then two screens later it requires your old password.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;color:#1F4E79"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;color:#1F4E79">I found a 1-888 number with a <a href="http://google.com">google.com</a> reference for support and called it. I think it might be similar to the Microsoft scam because the guy tried to tell me that spyware on my computer/despite Norton had corrupted my Gmail account. He wanted to put something on my computer and charge me for it. He also wanted access to my computer. All I wanted was for him, if he was working for Google as support, to help me reset my password and fix the problem on the Gmail end.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;color:#1F4E79"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;color:#1F4E79">All I want to do is to reset my password!<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;color:#1F4E79"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;color:#1F4E79">It shouldn’t be that hard and if my account has been corrupted, how do I fix that?<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;color:#1F4E79"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;color:#1F4E79">At this point I don’t know what is going on with the account. Google is of no help and I’m certainly not going to pay someone to put a block on my router to stop the spyware.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;color:#1F4E79"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;color:#1F4E79">Any help would be appreciated! Please e-mail off list.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;color:#1F4E79"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:14.0pt;color:#1F4E79">Cheers, Karen<o:p></o:p></span></p></div></div></blockquote><blockquote type="cite"><div><span>_______________________________________________</span><br><span>athen-list mailing list</span><br><span><a href="mailto:athen-list@mailman1.u.washington.edu">athen-list@mailman1.u.washington.edu</a></span><br><span><a href="http://mailman1.u.washington.edu/mailman/listinfo/athen-list">http://mailman1.u.washington.edu/mailman/listinfo/athen-list</a></span><br></div></blockquote></body></html>