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<div>Hi all,</div>
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<div>Just a head’s up on this, I submitted the warranty info on Jan 28th and the pen arrived yesterday – not bad, in my opinion! </div>
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<div style="font-family: Calibri, sans-serif;">Marcie Dimač, M.A. Ed.</div>
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<div style="font-family: Calibri, sans-serif;">Coordinator, Assistive Technology</div>
<div style="font-family: Calibri, sans-serif;">Student Accessibility Services</div>
<div style="font-family: Calibri, sans-serif;">Kent State University</div>
<div style="font-family: Calibri, sans-serif;">Ground Floor, Rm. 23</div>
<div style="font-family: Calibri, sans-serif;">DeWeese Center</div>
<div style="font-family: Calibri, sans-serif;">P.O. Box 5190</div>
<div style="font-family: Calibri, sans-serif;">Kent, Ohio 44242</div>
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<div style="font-family: Calibri, sans-serif;">Phone: 330-672-3391</div>
<div style="font-family: Calibri, sans-serif;">Fax: 330-672-3763</div>
<div style="font-family: Calibri, sans-serif;">Email: mdimac@kent.edu</div>
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<div style="font-family: Calibri, sans-serif;">www.kent.edu/sas</div>
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<span style="font-weight:bold">From: </span>Wink Harner <<a href="mailto:foreigntype@gmail.com">foreigntype@gmail.com</a>><br>
<span style="font-weight:bold">Reply-To: </span>Access Technology Higher Education Network <<a href="mailto:athen-list@u.washington.edu">athen-list@u.washington.edu</a>><br>
<span style="font-weight:bold">Date: </span>Friday, February 13, 2015 at 1:34 PM<br>
<span style="font-weight:bold">To: </span>Access Technology Higher Education Network <<a href="mailto:athen-list@u.washington.edu">athen-list@u.washington.edu</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [Athen] Error with Livescribe Pen<br>
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<p>Good luck with the cookies.</p>
<div class="gmail_quote">On Feb 13, 2015 10:08 AM, "Sean Keegan" <<a href="mailto:skeegan@stanford.edu">skeegan@stanford.edu</a>> wrote:<br type="attribution">
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<div>Thanks everyone for the feedback.</div>
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<div>I tried Marcie's suggestion and that did not seem to work (i.e., rotating the ink cartridge), so it is likely what Robert identified in that the camera is dead. Will try to see if I can get a replacement, but we are just outside the 1-year warranty.</div>
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<div>Maybe if I bake them cookies, they will be nice to me...</div>
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<div>Thanks again,</div>
<div>Sean</div>
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<div>On Feb 13, 2015, at 9:06 AM, "Robert Espero" <<a href="mailto:roberte@uci.edu" target="_blank">roberte@uci.edu</a>> wrote:</div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">Hi Sean,<u></u><u></u></span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"> </span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">I had this happen to a few of our pens. From what Tech Support said the camera malfunctioned (and we had a few of these instances in the batch of refurbished pens my campus
purchased). Fortunately, all the pens fell within the 1-year warranty and were all replaced at no cost.<u></u><u></u></span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">Cheers,<u></u><u></u></span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">Robert Espero<br>
Assistant Director, Accessible Resources & Technology (ART)<br>
Disability Services Center<br>
UC Irvine<u></u><u></u></span></div>
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<b><span style="font-size: 11pt; font-family: Calibri, sans-serif;">From:</span></b><span style="font-size: 11pt; font-family: Calibri, sans-serif;"><span> </span>athen-list [mailto:<a href="mailto:athen-" target="_blank">athen-</a><a href="mailto:list-bounces@mailman13.u.washington.edu" style="color:purple;text-decoration:underline" target="_blank">list-bounces@mailman13.u.washington.edu</a>]<span> </span><b>On
Behalf Of<span> </span></b>Doug Hayman<br>
<b>Sent:</b><span> </span>Friday, February 13, 2015 8:28 AM<br>
<b>To:</b><span> </span>Access Technology Higher Education Network<br>
<b>Subject:</b><span> </span>Re: [Athen] Error with Livescribe Pen<u></u><u></u></span></div>
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<u></u> <u></u></div>
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Just a guess but would it be that the user keeps the pen low enough to the paper, when not writing that it the laser part is still registering with the proprietary paper?<u></u><u></u></div>
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On Thu, Feb 12, 2015 at 4:45 PM, Sean Keegan <<a href="mailto:skeegan@stanford.edu" style="color:purple;text-decoration:underline" target="_blank">skeegan@stanford.edu</a>> wrote:<u></u><u></u></div>
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Hello all,<u></u><u></u></div>
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<u></u> <u></u></div>
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I have a student using a Livescribe pen in which the pen appears to be recording all handwriting even when the student is not writing on the page (see attached screenshot).<u></u><u></u></div>
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The notes the student has recorded in the physical notebook look correct, with legible spacing and notes. The audio appears to be recorded as well. However, when the student then imports this recording into the Echo Desktop, the page is a mass of green scribbles
that appear as if the student has written over the top of her notes repeatedly. Additionally, there are lines drawn diagonally from the end of the notes on one line (on the right side of the page) to the next line below on the left side of the page.<u></u><u></u></div>
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<u></u> <u></u></div>
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To me, it appears that the camera is malfunctioning and recording ALL movements of the pen even when the pen is not in contact with the paper. So, as the student takes notes from left to right, you get a lot of diagonal lines stretching across the page and
obscuring the actual notes taken.<u></u><u></u></div>
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<u></u> <u></u></div>
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I thought initially that the student may have used two Livescribe notebooks with the same number and color (e.g., two gray notebook #6), but the student is only using one notebook at this time and I did a master reset on the pen before loaning it out.<u></u><u></u></div>
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<u></u> <u></u></div>
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Has anyone else experienced this before with these pens?<u></u><u></u></div>
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<u></u> <u></u></div>
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Take care,<u></u><u></u></div>
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Sean<u></u><u></u></div>
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<u></u> <u></u></div>
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Sean Keegan<u></u><u></u></div>
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Associate Director, Assistive Technology<br>
Office of Accessible Education - Stanford University<br>
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<u></u> <u></u></div>
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--<u></u><u></u></div>
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<div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
Doug Hayman <<a href="mailto:dhayman@u.washington.edu" style="color:purple;text-decoration:underline" target="_blank">dhayman@u.washington.edu</a>><br>
Senior Computer Specialist<br>
DO-IT Program (Disabilities, Opportunities, Internetworking, Technology)<br>
UW Technology Services<br>
Box 354842<br>
Seattle, WA 98195<br>
<a href="tel:%28206%29%20221-4165" value="+12062214165" target="_blank">(206) 221-4165</a><br>
<a href="http://www.washington.edu/doit" style="color:purple;text-decoration:underline" target="_blank">http://www.washington.edu/doit</a><u></u><u></u></div>
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