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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hi
</span>Jiatyan<o:p></o:p></p>
<p class="MsoNormal">The sales rep created a custom rule set to match the CSU Chancellor’s office ruleset during the sales presentation. We were reassured during the sales presentation that additional custom rule sets could be implemented. It was very difficult
dealing with the Customer Success Manager, her email stated that the Support team and VP of Customer Success would not implement any custom rules.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Crypztone (Compliance Sheriff) is proactive and easy to work with. They take customer service seriously.
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black">--<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:16.0pt;font-family:"Edwardian Script ITC";color:#2E74B5">Rosa E. Padilla</span></b><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black">Rosa E. Padilla<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black">Web Accessibility Coordinator, <o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black">Information Security & Emerging Technologies<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Disclaimer: This e-mail message is for the sole use of the intended recipient(s) and may contain confidential and privileged information
protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this
communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer.</span><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> athen-list [mailto:athen-list-bounces@mailman13.u.washington.edu]
<b>On Behalf Of </b>Jiatyan Chen<br>
<b>Sent:</b> Wednesday, November 04, 2015 2:19 PM<br>
<b>To:</b> Access Technology Higher Education Network <athen-list@u.washington.edu><br>
<b>Subject:</b> Re: [Athen] enterprise level apps for checking 508 and wcag 2.0 level AA<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Rosa, <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Would you mind sharing (privately, if preferred) what SiteImprove was lacking for you?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I am experiencing a similar problem. I came onboard with SiteImprove already in place, but I'm struggling with both the debugging view and with longitudinal tracking. Not sure if it is me or the tool.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">--<o:p></o:p></p>
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<p class="MsoNormal">Jiatyan Chen<o:p></o:p></p>
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<p class="MsoNormal">Online Accessibility Program Manager<o:p></o:p></p>
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<p class="MsoNormal">Office of Public Affairs<o:p></o:p></p>
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<p class="MsoNormal">Stanford University<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On 2015 Nov 04, at 13:36, Rosa Padilla <<a href="mailto:Rosa.Padilla@csusb.edu">Rosa.Padilla@csusb.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We made a huge mistake and purchased a license of SiteImprove and I am very disappointed that I was not given what I was promised. I would not recommend SiteImprove.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Rosa<span class="apple-converted-space"> </span></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif">--</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><b><span style="font-size:16.0pt;font-family:"Edwardian Script ITC";color:#2E74B5">Rosa E. Padilla</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif">Rosa E. Padilla</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif">Web Accessibility Coordinator, </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif">Information Security & Emerging Technologies</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
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