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<p class="MsoNormal"><span style="color:#1F497D">Salesforce has been used for a few solutions for the Commonwealth of Massachusetts in the past few years, and those projects have been able to address deficiencies in the out-of-the-box experience with configuration,
customization, or both. And there weren’t that many deficiencies. We have found Salesforce to be very responsive to our accessibility concerns, especially for the things we could not address ourselves. Personally, I can’t think of another company that
has been as easy to work with.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Salesforce is in many ways more of a development platform than a ready-to-use product, so you will want to do baseline testing so you know where the problems are and make decisions about how to address them as
you put it together for your purposes.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">sb<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Lucida Bright","serif";color:#1F497D">Sarah E. Bourne<br>
Director of IT Accessibility, MassIT <br>
Commonwealth of Massachusetts<br>
1 Ashburton Pl. rm 1601 Boston MA 02108<br>
617-626-4502 <br>
<a href="mailto:sarah.bourne@state.ma.us"><span style="color:#1F497D">sarah.bourne@state.ma.us</span></a>
<br>
<a href="http://www.mass.gov/MassIT"><span style="color:#1F497D">http://www.mass.gov/MassIT</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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