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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">Carly thank you, I’m going to look that over now to see if we can find any insights.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#1F497D">Shaun Hegney<o:p></o:p></span></b></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#1F497D">Program Specialist 2</span></i><span style="font-family:"Arial",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Disability Support Services
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Spokane Falls Community College
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">(509)-533-3544<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D"><a href="mailto:Shaun.Hegney@sfcc.spokane.edu"><span style="color:#0563C1">Shaun.Hegney@sfcc.spokane.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> athen-list [mailto:athen-list-bounces@mailman13.u.washington.edu]
<b>On Behalf Of </b>Carly Gerard<br>
<b>Sent:</b> Thursday, July 13, 2017 9:28 AM<br>
<b>To:</b> Access Technology Higher Education Network <athen-list@u.washington.edu><br>
<b>Subject:</b> Re: [Athen] Zoomtext 10.1 Network error / Zoomtext 10.1 refuses to start<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I don't know if you or your IT department have seen this Zoomtext troubleshooting PDF from Accessing Higher Ground, but it looks like there might be some known installation issues that could be resolved. Feel free to disregard if you've
already tried the tips from the document. <br>
<br>
<a href="https://linkprotect.cudasvc.com/url?a=http://accessinghigherground.org/handouts/zoomtext/ZoomText%2520Troubleshooting%2520Tips.pdf&c=E,1,lcbq2jvkNb1vSpyIdYuRF4WEicC29PyQ4x6PcHT9l5tCW1tBjdkRi9ipCgKbe-c_N353Pf4qBZzTmJwZiJqLKZJ7fIDSHdE5awa3bxRDbw,,&typo=1">http://accessinghigherground.org/handouts/zoomtext/ZoomText%20Troubleshooting%20Tips.pdf</a><o:p></o:p></p>
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<p class="MsoNormal">On Thu, Jul 13, 2017 at 8:52 AM Hegney, Shaun <<a href="mailto:Shaun.Hegney@sfcc.spokane.edu">Shaun.Hegney@sfcc.spokane.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif">Hello all,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif">We seem to have a recurring problem and I’m not sure what to do about it. Zoomtext (our district has a network license of Zoomtext
Magnifier / Reader) has been throwing network license related errors seemly on and off for the last several months.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif">Here is the error read out we keep getting.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif">One of the following licenses is required:</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif">■ CodeMeterAct 5000198:2001101</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif">Failure reason: The CmActLicense has to be activated again, Error 263.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif">Our IT department has had to reinstall the network license several times so far because this keeps happening. Does anyone have any idea
on how to keep this from happening. </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif">Any input would be greatly appreciated.
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-family:"Arial",sans-serif">Shaun Hegney</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-family:"Arial",sans-serif">Program Specialist 2</span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif">Disability Support Services
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif">Spokane Falls Community College
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif">(509)-533-3544</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif"><a href="mailto:Shaun.Hegney@sfcc.spokane.edu" target="_blank">Shaun.Hegney@sfcc.spokane.edu</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
athen-list mailing list<br>
<a href="mailto:athen-list@mailman13.u.washington.edu" target="_blank">athen-list@mailman13.u.washington.edu</a><br>
<a href="http://mailman13.u.washington.edu/mailman/listinfo/athen-list" target="_blank">http://mailman13.u.washington.edu/mailman/listinfo/athen-list</a><o:p></o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal">Carly Gerard<o:p></o:p></p>
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<p class="MsoNormal">Phone: (360) 319-1319<o:p></o:p></p>
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<p class="MsoNormal">Email: <a href="mailto:carlygerard@gmail.com">carlygerard@gmail.com</a><o:p></o:p></p>
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