<div dir="ltr">Robert,<div><br></div><div>That's exactly my situation - student has already gotten the book and used it. So the bookstore will not accept it as a return for full credit. Also, requiring a student to obtain their textbooks from a sole source is not appropriate. ALL students have the opportunity to obtain their needed textbooks from wherever they wish, so requiring students who need an accessible format to purchase it from a sole source is not equitable. </div><div><br></div><div>Interesting that I just sent an email to Pearson in response to their referring us to VitalSource!</div><div><br></div><div>Heidi</div><div><br></div><div><div><font size="2" face="Tahoma">+++++++++++++++</font></div>
<div><font size="2" face="Tahoma">Heidi Scher, M.S., CRC</font></div>
<div><font size="2" face="Tahoma">Associate Director - Assistive Technology --- Center for Educational Access</font></div>
<div><font size="2" face="Tahoma">University of Arkansas --- 209 ARKU --- Fayetteville, AR 72701</font></div>
<div><font size="2" face="Tahoma">479.575.3104 ph --- 479.575.7445 fax --- 479.575.3646 tdd</font></div>
<div><font size="2" face="Tahoma">+++++++++++++++</font></div>
<div><font size="2" face="Tahoma"><br></font></div>
<div><font size="2" face="Tahoma">StrengthQuest Talent Themes: Learner, Input, Maximizer, Intellection, Arranger</font></div>
<div><font size="2" face="Tahoma"><br></font></div>
<div><font size="1" face="Tahoma"><i>This message is intended for the use of the individual or entity to which it is addressed and may contain information that is confidential, privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this message in error, please advise the sender by reply email and delete the message. Your cooperation is appreciated. </i></font></div></div></div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div>+++++++++++++++<br>Heidi Scher, M.S., CRC<br>Associate Director<br>Center for Educational Access<br>University of Arkansas<br>ARKU 209<br>Fayetteville, AR 72701<br>479.575.3104<br>479.575.7445 fax<br>479.575.3646 tdd<br>+++++++++++++++<br></div></div></div></div>
<br><div class="gmail_quote">On Tue, Jan 16, 2018 at 2:47 PM, Robert Spangler <span dir="ltr"><<a href="mailto:rspangler1@udayton.edu" target="_blank">rspangler1@udayton.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Hello, sorry - I have not been following the entire thread, so I hope my question wasn't already covered! What are folks doing about the Vitalsource issue? Most of my students have already purchased their books before requesting the alternative formats, so to tell them that they have to purchase an electronic copy on Vitalsource is definitely not appropriate. I have been given a redemption code for a student who had already purchased the book, when I sent in the book receipt, but still just send me the PDF! This does not occur too often but I feel like it's happening more.<br><br></div><div class="gmail_extra"><br><div class="gmail_quote"><div><div class="h5">On Tue, Jan 16, 2018 at 9:47 AM, Susan Kelmer <span dir="ltr"><<a href="mailto:Susan.Kelmer@colorado.edu" target="_blank">Susan.Kelmer@colorado.edu</a>></span> wrote:<br></div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5">
<div link="#0563C1" vlink="#954F72" lang="EN-US">
<div class="m_2427278815133420872m_1113008920399556705WordSection1">
<p class="MsoNormal"><span style="color:#1f497d">After seeing all the Friday afternoon (and weekend, and Monday?) traffic on this topic this morning, I am so glad I am not crazy! Others have the same concerns as I do about the ePUB vs. PDF argument. ePub
might get there some day, but right now, it is not the preferred format for my students.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">And I am really going to be angry any time a publisher tells me what format my students need. Period. It is not for them to say. They don’t know our students. While I might have a few that are willing to
move to ePub and learn a new software to use it, many others are fine with the tools they already have and know. And when a publisher like Pearson says, “oh, well the book is available on Vital Source, so have your student purchase it there,” that is inappropriate.
The student has already purchased a hard copy of their text, maybe from Amazon, maybe through our bookstore. Maybe they can return it (if from the bookstore and they haven’t unwrapped the plastic yet), but usually, they can’t. So instead of Pearson just
sending me what I asked for, they insist that the student MUST USE THE PORTAL THEY ARE PROVIDING.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Er…<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">That is not how we do it in this business.
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Just send me what I ask for (PDF). How hard is that?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Also, let us not forget that Pearson’s online/portal “Mastering” tools ARE NOT ACCESSIBLE. So, I’m not really counting them as an “expert” in the field of what works for students and what doesn’t, y’know?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><i><span style="color:#1f497d">Susan Kelmer<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="color:#1f497d">Alternate Format Production Program Manager<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="color:#1f497d">Disability Services<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="color:#1f497d">University of Colorado Boulder<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="color:#1f497d"><a href="tel:(303)%20735-4836" value="+13037354836" target="_blank">303-735-4836</a><u></u><u></u></span></i></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
</div>
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<br></span></blockquote></div><span class="HOEnZb"><font color="#888888"><br><br clear="all"><br>-- <br><div class="m_2427278815133420872gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr">Robert Spangler<br>Disability Services Technical Support Specialist<br><span><a href="mailto:rspangler1@udayton.edu" target="_blank">rspangler1@udayton.edu</a><br></span>Office of Learning Resources (OLR) - RL 023<br>Ryan C. Harris Learning & Teaching Center (LTC)<br>University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 <br>Phone: <a href="tel:(937)%20229-2066" value="+19372292066" target="_blank">937-229-2066</a><br></div><div>Fax: <a href="tel:(937)%20229-3270" value="+19372293270" target="_blank">937-229-3270</a></div><div>Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)<br></div><div>Web Site: <a href="http://go.udayton.edu/learning" target="_blank">http://go.udayton.edu/learning</a><br><br></div></div></div></div></div></div></div></div>
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