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<p class="MsoNormal"><span style="color:#1F497D">Thanks, Bevi. All of these steps have been tried already. The sheer volume of support requests on this issue via my searches on Google is eye-opening. Anyone using the newer DC versions of Acrobat Pro are
running into this regardless of scanner type used (reports are showing up with Panasonics, Dells, Canons, and others). This is an Acrobat issue, not a scanner/scanner driver issue. And there is apparently no fix. I did find a workaround, wherein I can scan
if I already have a PDF open in Acrobat Pro (any PDF will do). I just have to remember to uncheck the “append to current document” checkbox. I am already missing my ancient, slow, prone-to-jamming Canon with Capture Perfect…it did a better job than Adobe
Acrobat ever will, it appears.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="color:#1F497D">Susan Kelmer<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="color:#1F497D">Alternate Format Production Program Manager<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="color:#1F497D">Disability Services<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="color:#1F497D">University of Colorado Boulder<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="color:#1F497D">303-735-4836<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> athen-list <athen-list-bounces@mailman13.u.washington.edu>
<b>On Behalf Of </b>chagnon@pubcom.com<br>
<b>Sent:</b> Tuesday, April 17, 2018 11:14 AM<br>
<b>To:</b> 'Access Technology Higher Education Network' <athen-list@u.washington.edu><br>
<b>Subject:</b> Re: [Athen] Anyone having problems scanning with newer Adobe Acrobat Pro?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I assume that when you say you’re using “Adobe” you really mean you’re using Adobe Acrobat software, correct?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If so, what version of Adobe Acrobat is that?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">FYI, Adobe is a software company that has around 100 different software technologies. Adobe is also a mud brick used in native southwest architecture.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Several possible solutions:<o:p></o:p></p>
<p class="MsoNormal">It sounds like there might be a problem with the drivers that communicate between the scanner and Acrobat. So to diagnose this, you can do the following:<o:p></o:p></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoNormal" style="margin-top:6.0pt;mso-list:l1 level1 lfo3">Get the manual or set up instructions for that new shiny scanner.<o:p></o:p></li><li class="MsoNormal" style="margin-top:6.0pt;mso-list:l1 level1 lfo3">Read them.<o:p></o:p></li><li class="MsoNormal" style="margin-top:6.0pt;mso-list:l1 level1 lfo3">Reinstall the scanner’s software as directed in the instructions.<o:p></o:p></li><li class="MsoNormal" style="margin-top:6.0pt;mso-list:l1 level1 lfo3">You might need to update the scanner drivers, too. Visit the scanner manufacturer’s website and download/install any updates.<o:p></o:p></li><li class="MsoNormal" style="margin-top:6.0pt;mso-list:l1 level1 lfo3">Check which version of Adobe Acrobat is being used. If it’s the copy that came with the scanner, it could be a “lite” version or be out of date. If your college has a full license of Acrobat
Pro DC you can use, I recommend using that instead of what came free with the scanner.
<o:p></o:p></li><li class="MsoNormal" style="margin-top:6.0pt;mso-list:l1 level1 lfo3">To reinstall a fresh copy of Adobe Acrobat, you first have to
<u>un</u>install the previous version, and then shut down and reboot your computer. Make this a real shut-down (called a cold boot) rather than just restarting the computer.<o:p></o:p></li></ol>
<p class="MsoNormal" style="margin-top:6.0pt">Hope this helps,<o:p></o:p></p>
<p class="MsoNormal" style="margin-top:6.0pt">—Bevi<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="color:#D0CECE">— — —<o:p></o:p></span></b></p>
<p class="MsoNormal">Bevi Chagnon, founder/CEO <b><span style="color:#AEAAAA">|</span></b>
<a href="mailto:Bevi@PubCom.com">Bevi@PubCom.com</a> <o:p></o:p></p>
<p class="MsoNormal"><b><span style="color:#D0CECE">— — —<o:p></o:p></span></b></p>
<p class="MsoNormal"><b>PubCom: <span style="color:#C00000">Technologists for Accessible Design + Publishing</span><o:p></o:p></b></p>
<p class="MsoNormal">consulting <span style="color:#D0CECE">•</span> training <span style="color:#D0CECE">
•</span> development <span style="color:#D0CECE">•</span> design <span style="color:#D0CECE">
•</span> sec. 508 services<o:p></o:p></p>
<p class="MsoNormal"><b>Upcoming classes</b> at <a href="http://www.PubCom.com/classes">
www.PubCom.com/classes</a><o:p></o:p></p>
<p class="MsoNormal"><b><span style="color:#D0CECE">— — —<o:p></o:p></span></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> athen-list <<a href="mailto:athen-list-bounces@mailman13.u.washington.edu">athen-list-bounces@mailman13.u.washington.edu</a>>
<b>On Behalf Of </b>Susan Kelmer<br>
<b>Sent:</b> Tuesday, April 17, 2018 10:08 AM<br>
<b>To:</b> Access Technology Higher Education Network <<a href="mailto:athen-list@u.washington.edu">athen-list@u.washington.edu</a>><br>
<b>Subject:</b> [Athen] Anyone having problems scanning with newer Adobe Acrobat Pro?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We just got a shiny new scanner. It worked initially, scanning one page, but now it crashes Adobe every time. I am creating a new document from scanner in Adobe, and Adobe crashes…file never gets saved.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’m so frustrated I could scream. This is not a scanner issue, it is definitely an Adobe issue.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Anyone else having problems and found a fix?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i>Susan Kelmer<o:p></o:p></i></p>
<p class="MsoNormal"><i>Alternate Format Production Program Manager<o:p></o:p></i></p>
<p class="MsoNormal"><i>Disability Services<o:p></o:p></i></p>
<p class="MsoNormal"><i>University of Colorado Boulder<o:p></o:p></i></p>
<p class="MsoNormal"><i>303-735-4836<o:p></o:p></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
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