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<p class="MsoNormal">Finally, Pearson seems to be listening. I received the following email from them yesterday:<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Dear Bryon Kluesner,</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Thank you for contacting Pearson Support. </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Your case number is 04293533. </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> </span><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Success for all learners, including those with disabilities, is a
priority for Pearson. Our accessible digital textbooks are designed as an accessibility solution that can address many needs.<br>
<br>
We also understand that this solution does not currently encompass all potential access needs of learners with print disabilities, and your feedback and expertise in this area is always welcome. <o:p></o:p></span></i></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">I received a book I initially request and was approved as their VitalSource option. I replied back and
said that was not the format I requested, that my student already uses a type of technology (Kurzweil) as their accommodation for alt texts. I also replied to a request from Doug Hacker, the new Pearson’s accessibility product manager with my concerns, and
finally received the text I request, albeit in 3 separate email attachments. I think if we keep pushing back, they will continue to listen to the “experts in this area.”<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Just wanted to share.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Bryon<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#4472C4">Bryon Kluesner, RhD<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#4472C4">Adaptive Technology Coordinator<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#4472C4">Disability Resource Center<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#4472C4">Adjunct Professor<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#4472C4">College of Health, Education & Professional Studies</span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt;color:#00386B">The University of Tennessee at Chattanooga</span></b><b><span style="font-size:10.5pt;color:#002F87"> </span></b><b><span style="font-size:10.5pt;color:#00529C"><br>
</span></b><span style="font-size:10.5pt">103 Frist Hall <br>
615 McCallie Avenue, Dept. 2953</span><span style="font-size:10.5pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt">Chattanooga, TN 37403<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt">(423) 425-4006 | </span><a href="http://www.utc.edu/dean-students"><span style="font-size:10.5pt;color:blue">utc.edu/drc</span></a><span style="font-size:10.5pt">
</span><span style="font-size:10.5pt;color:#00529C"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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