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<p class="MsoNormal"><span style="color:#1F497D">Thanks Shaun. That was my thinking also. I am having the student uninstall Echo desktop and reinstall it over the weekend. I’’ try your next suggestion if the 1<sup>st</sup> doesn’t work.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Have a good weekend.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Bryon<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#4472C4">Bryon Kluesner, RhD<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#4472C4">Adaptive Technology Coordinator<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#4472C4">Disability Resource Center<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#4472C4">Adjunct Professor<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#4472C4">College of Health, Education & Professional Studies</span></b><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D"><img width="101" height="88" id="_x0000_i1026" src="cid:image001.png@01D43BCE.19F69840" alt="Power C"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt;color:#00386B">The University of Tennessee at Chattanooga</span></b><b><span style="font-size:10.5pt;color:#002F87"> </span></b><b><span style="font-size:10.5pt;color:#00529C"><br>
</span></b><span style="font-size:10.5pt;color:#1F497D">103 Frist Hall <br>
615 McCallie Avenue, Dept. 2953</span><span style="font-size:10.5pt;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;color:#1F497D">Chattanooga, TN 37403<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;color:#1F497D">(423) 425-4006 |
</span><span style="color:#1F497D"><a href="http://www.utc.edu/dean-students"><span style="font-size:10.5pt;color:blue">utc.edu/drc</span></a></span><span style="font-size:10.5pt;color:#1F497D">
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<p class="MsoNormal"><i><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#1F497D"><br>
</span></i><i><span style="font-size:10.5pt;color:#1F497D">A member of the </span>
</i><span style="color:#1F497D"><a href="http://www.utc.edu/student-development"><i><span style="font-size:10.5pt;color:blue">Division of Student Development</span></i></a></span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> athen-list [mailto:athen-list-bounces@mailman12.u.washington.edu]
<b>On Behalf Of </b>Hegney, Shaun<br>
<b>Sent:</b> Friday, August 24, 2018 5:05 PM<br>
<b>To:</b> 'athen-list@u.washington.edu' <athen-list@u.washington.edu><br>
<b>Subject:</b> Re: [Athen] Live Scribe smart pen issues<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D">Hmm I’ve had similar issues in the past I’ve had some luck with reinstalling echo desktop. I’ve also had to back up a pen and then reset / update the firmware.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D">Shaun Hegney<o:p></o:p></span></b></p>
<p class="MsoNormal"><i><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D">Program Specialist 2</span></i><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">Disability Support Services
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">Spokane Falls Community College
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">(509)-533-3544<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D"><a href="mailto:Shaun.Hegney@sfcc.spokane.edu">Shaun.Hegney@sfcc.spokane.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> athen-list <<a href="mailto:athen-list-bounces@mailman12.u.washington.edu">athen-list-bounces@mailman12.u.washington.edu</a>>
<b>On Behalf Of </b>Kluesner, Bryon<br>
<b>Sent:</b> Friday, August 24, 2018 1:59 PM<br>
<b>To:</b> 'athen-list@u.washington.edu' <<a href="mailto:athen-list@u.washington.edu">athen-list@u.washington.edu</a>><br>
<b>Subject:</b> [Athen] Live Scribe smart pen issues<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am having difficulties with live scribe not letting a student update her pen. She gets an error message that her existing account is not valid. She just registered the pen yesterday and the Echo desktop is giving her problems. I was able
to archive and share her nots from my Echo desktop, but her Echo desktop will not recognize the pen.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Any suggestions or advise?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">As always, thanks!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Bryon<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="color:#4472C4">Bryon Kluesner, RhD<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#4472C4">Adaptive Technology Coordinator<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#4472C4">Disability Resource Center<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#4472C4">Adjunct Professor<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#4472C4">College of Health, Education & Professional Studies</span></b><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><img border="0" width="101" height="88" id="Picture_x0020_1" src="cid:image003.png@01D43BCE.19F42740" alt="Power C"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt;color:#00386B">The University of Tennessee at Chattanooga</span></b><b><span style="font-size:10.5pt;color:#002F87"> </span></b><b><span style="font-size:10.5pt;color:#00529C"><br>
</span></b><span style="font-size:10.5pt">103 Frist Hall <br>
615 McCallie Avenue, Dept. 2953<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt">Chattanooga, TN 37403<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt">(423) 425-4006 | </span><a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.utc.edu%2Fdean-students&data=02%7C01%7Cshaun.hegney%40sfcc.spokane.edu%7C7360f10e05d449549a0508d60a04ce56%7C4dedfefa6bd04442a06c98aed0b4b8da%7C1%7C0%7C636707413104868212&sdata=4mGLNO0of%2F66MacVn6v6%2FpECmvWkU9nXJ9KTIwwHZCs%3D&reserved=0"><span style="font-size:10.5pt;color:blue">utc.edu/drc</span></a><span style="font-size:10.5pt">
<span style="color:#00529C"><o:p></o:p></span></span></p>
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<p class="MsoNormal"><i><span style="font-size:10.5pt;font-family:"Arial",sans-serif"><br>
</span></i><i><span style="font-size:10.5pt">A member of the </span></i><a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.utc.edu%2Fstudent-development&data=02%7C01%7Cshaun.hegney%40sfcc.spokane.edu%7C7360f10e05d449549a0508d60a04ce56%7C4dedfefa6bd04442a06c98aed0b4b8da%7C1%7C0%7C636707413104868212&sdata=UN%2FqZNgdM14zbhpROuqNhH%2FFksILxuWS7%2FNeZXOuujs%3D&reserved=0"><i><span style="font-size:10.5pt;color:blue">Division
of Student Development</span></i></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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