<div dir="ltr">i so agree this happens far to offen and i am fed up with it to <br clear="all"><div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr">Lucia Greco<br>Web Accessibility Evangelist <br>IST - Architecture, Platforms, and Integration<br>University of California, Berkeley<br>(510) 289-6008 skype: lucia1-greco<br><a href="http://webaccess.berkeley.edu" target="_blank">http://webaccess.berkeley.edu</a><br>Follow me on twitter @accessaces<br><br></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr">On Wed, Oct 24, 2018 at 2:50 PM Deborah Armstrong <<a href="mailto:armstrongdeborah@fhda.edu">armstrongdeborah@fhda.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="color:#1f497d">And you wouldn’t believe this! When I reported the issue to our help desk I was advised to clear my browsers cache!<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Why is it that whenever I report access issues with any product I’m subjected to inept advice like restart the computer or change your browser’s settings! The last time I reported an access issue with a web-based
app the case was closed with the determination that there was a “compatibility prob<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">lem …” between the browser and the screen reader. Not an accessibility issue but a COMPATIBILITY problem! Makes me feel very alone at times.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">--Debee<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b>From:</b> athen-list <<a href="mailto:athen-list-bounces@mailman12.u.washington.edu" target="_blank">athen-list-bounces@mailman12.u.washington.edu</a>>
<b>On Behalf Of </b>Deborah Armstrong<br>
<b>Sent:</b> Wednesday, October 24, 2018 10:35 AM<br>
<b>To:</b> Access Technology Higher Education Network <<a href="mailto:athen-list@u.washington.edu" target="_blank">athen-list@u.washington.edu</a>><br>
<b>Subject:</b> [Athen] Sans Cyber Security training and accessibility<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">We have a required Cyber Security training from Sans Institute for employees that has some access glitches – not show-stoppers, but glitches.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I wrote to <a href="mailto:info@sanstraining.org" target="_blank">info@sanstraining.org</a>, but never heard back. I am wondering if other colleges ever were able to communicate these issues.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">One problem is that completed training modules are shown with a graphical check mark that no screen reader seems to be able to locate. Our webmaster who looked at it for me says the icons that show whether a module is completed or still
needs to be done are SVG vector images. He also said their videos are not captioned. However, I was able to get captions to pop up on my Braille display so I think the problem is that you have to find a “captions” menu and enable them there.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">The other problem is that whenever a module is launched, this message appears only to the screen reader:<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:.5in">This is the pipe page. This will be a hidden frame for talking to the SD object from dispatch.html document.domain = <a href="http://learn.sans.org" target="_blank">learn.sans.org</a>
<u></u><u></u></p>
<p class="MsoNormal" style="text-indent:.5in">Send Pipe Message<u></u><u></u></p>
<p class="MsoNormal" style="text-indent:.5in">Loading content...<u></u><u></u></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:.5in">Scorm Data Page Called<u></u><u></u></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:.5in">Processing Time = 7ms<u></u><u></u></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:.5in"><u></u> <u></u></p>
<p class="MsoNormal">The website to which I’m referring is <u></u><u></u></p>
<p class="MsoNormal"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__leam.sans.org_learner-5Fdashboard&d=DwMFAg&c=WORo6LNFtQOb4SPVta8Jsg&r=K_2Yg4I05GGnHlSOevlp3QeE5-JEqtmoUnmP0YVj9ZM&m=cTx9eM8oI4aWK3XLkt6fkrDzK8e6jE0nJjZ1ae4p1Xs&s=CkF9LsaZN4PCxGEwV3LZB4SF5Z6uuZAx7kSSLBbQZgI&e=" target="_blank">https://leam.sans.org/learner_dashboard</a><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">You can’t get there unless your school has purchased this training.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">In another window, the main dashboard window, this message appears for everyone:<u></u><u></u></p>
<p class="MsoNormal"> Warning Online activity is in progress. Do not close this page. You will be automatically redirected on completion.
<u></u><u></u></p>
<p class="MsoNormal">So the screen reader user is kind of stuck. I finally discovered if I refreshed the browser and then refreshed the screen reader and then pressed enter that the weird pipe message went away.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">When you complete the training, you get a certificate, which is an inaccessible PDF. It did OCR well though.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Finally, the training requires you allow popup windows in your browser, even though the very act of allowing popups itself is a security risk. The whole thing seems very half-baked. Can we put pressure on the Sans Institute to pay better
attention to accessibility?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">--Debee<u></u><u></u></p>
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