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Support people always give this kind of advice, when they don't have an
actual answer for you. They just start throwing generic solutions
at a problem, hoping one of them will work. The problem is that sometimes
they do -- but usually they don't.<br><br>
Dave<br><br>
At 04:47 PM 10/24/2018, you wrote:<br>
<blockquote type=cite class=cite cite="">Content-Language: en-US<br>
Content-Type: multipart/alternative;<br>
<x-tab> </x-tab>
boundary="_000_61C6DD490FBB3D43A1AA33BF158ED7AF02AEFFBB18MB2FHDALEARN_"<br>
<br>
And you wouldn’t believe this! When I reported the issue to our help desk
I was advised to clear my browsers cache!<br>
<br>
Why is it that whenever I report access issues with any product I’m
subjected to inept advice like restart the computer or change your
browser’s settings! The last time I reported an access issue with a
web-based app the case was closed with the determination that there was a
“compatibility prob<br>
lem …” between the browser and the screen reader. Not an accessibility
issue but a COMPATIBILITY problem! Makes me feel very alone at
times.<br>
<br>
--Debee<br>
<br>
<br>
<b>From:</b> athen-list
<athen-list-bounces@mailman12.u.washington.edu> <b>On Behalf Of
</b>Deborah Armstrong<br>
<b>Sent:</b> Wednesday, October 24, 2018 10:35 AM<br>
<b>To:</b> Access Technology Higher Education Network
<athen-list@u.washington.edu><br>
<b>Subject:</b> [Athen] Sans Cyber Security training and
accessibility<br>
<br>
We have a required Cyber Security training from Sans Institute for
employees that has some access glitches – not show-stoppers, but
glitches.<br>
<br>
I wrote to
<a href="mailto:info@sanstraining.org">info@sanstraining.org</a>, but
never heard back. I am wondering if other colleges ever were able to
communicate these issues.<br>
<br>
One problem is that completed training modules are shown with a graphical
check mark that no screen reader seems to be able to locate. Our
webmaster who looked at it for me says the icons that show whether a
module is completed or still needs to be done are SVG vector images. He
also said their videos are not captioned. However, I was able to get
captions to pop up on my Braille display so I think the problem is that
you have to find a “captions” menu and enable them there. <br>
<br>
The other problem is that whenever a module is launched, this message
appears only to the screen reader:<br>
<br>
This is the pipe page. This will be a hidden frame for talking to the SD
object from dispatch.html document.domain = learn.sans.org <br>
Send Pipe Message<br>
Loading content...<br>
Scorm Data Page Called<br>
Processing Time = 7ms<br>
<br>
The website to which I’m referring is <br>
<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__leam.sans.org_learner-5Fdashboard&d=DwMFAg&c=WORo6LNFtQOb4SPVta8Jsg&r=K_2Yg4I05GGnHlSOevlp3QeE5-JEqtmoUnmP0YVj9ZM&m=cTx9eM8oI4aWK3XLkt6fkrDzK8e6jE0nJjZ1ae4p1Xs&s=CkF9LsaZN4PCxGEwV3LZB4SF5Z6uuZAx7kSSLBbQZgI&e=">
https://leam.sans.org/learner_dashboard</a><br>
<br>
You can’t get there unless your school has purchased this training.<br>
<br>
In another window, the main dashboard window, this message appears for
everyone:<br>
Warning Online activity is in progress. Do not close this page. You will
be automatically redirected on
completion. <br>
So the screen reader user is kind of stuck. I finally discovered if I
refreshed the browser and then refreshed the screen reader and then
pressed enter that the weird pipe message went away.<br>
<br>
When you complete the training, you get a certificate, which is an
inaccessible PDF. It did OCR well though.<br>
<br>
Finally, the training requires you allow popup windows in your browser,
even though the very act of allowing popups itself is a security risk.
The whole thing seems very half-baked. Can we put pressure on the Sans
Institute to pay better attention to accessibility?<br>
<br>
--Debee<br>
<br>
athen-list mailing list<br>
athen-list@mailman12.u.washington.edu<br>
<a href="http://mailman12.u.washington.edu/mailman/listinfo/athen-list" eudora="autourl">
http://mailman12.u.washington.edu/mailman/listinfo/athen-list</a>
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