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<p class="MsoNormal">Hello Leyna.<o:p></o:p></p>
<p class="MsoNormal">We had a couple of systems freeze up on us and our solution was to change out the hardware in the computers. We upgraded system memory to 16GB and changed the local storage to SSD. The audio devices used seemed to be a factor. We upgraded
our headsets to USB models and made things more reliable.<o:p></o:p></p>
<p class="MsoNormal">I hope this helps.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Jack Mendez, Director of Technology<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Louisiana Center for the Blind<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">101 South Trenton Street<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Ruston, LA 71270<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Voice: 800-234-4166<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Fax: 318-251-0109<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="http://www.louisianacenter.org">www.louisianacenter.org</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#1F497D">“Together, we are changing what it means to be blind.</span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>From:</b> athen-list <athen-list-bounces@mailman12.u.washington.edu>
<b>On Behalf Of </b>Leyna Bencomo<br>
<b>Sent:</b> Tuesday, November 20, 2018 9:37 AM<br>
<b>To:</b> Access Technology Higher Education Network <athen-list@u.washington.edu><br>
<b>Subject:</b> [Athen] Dragon freezing<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have recently upgraded our 8 licenses for Dragon to Dragon Professional Individual 15.30.000.006 since Nuance is cutting support for v.13 in January. Since the upgrade, we are having numerous problems with the software becoming unresponsive
and also stopping Word from responding as well. Many times it requires that we actually go into the task manager and stop all the Dragon related processes before we are able to get Word back. Needless to say, we have to reboot Dragon as well.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have been in discussion with Nuance who has sent patches and given lists of instructions, none of which have been successful. The latest upgrade to 15.3 improved the software so that it allowed for almost a page of dictation before
“freezing” but of course that isn’t good enough. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We are using Windows 10 and Microsoft 365. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Is anyone having similar problems? <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#1F497D">Leyna Bencomo<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#1F497D">Assistive Technology Specialist<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#1F497D">Office of Information Technology<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#1F497D">University of Colorado Colorado Springs<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#1F497D">1420 Austin Bluffs Parkway, EPC 215<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#1F497D">Colorado Springs, CO 80918<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#1F497D">(719) 255-4202 /
<a href="mailto:lbencomo@uccs.edu"><span style="color:#0563C1">lbencomo@uccs.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#1F497D"><a href="http://www.uccs.edu/~it/"><span style="color:#0563C1">http://www.uccs.edu/~it/</span></a><o:p></o:p></span></p>
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