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When I encounter an issue, I typically chat with them on their website. They most likely will send you a tech sheet regarding that issue to look at first. If that doesn't help, then I chat with them on that specific issue until it gets solved. That can take
a while and be challenging, but it has worked for me.
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<div>Alice Wershing </div>
<div>Pellissippi State, Knoxville TN</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> athen-list <athen-list-bounces@mailman12.u.washington.edu> on behalf of Kluesner, Bryon <Bryon-Kluesner@utc.edu><br>
<b>Sent:</b> Tuesday, January 8, 2019 11:53:23 AM<br>
<b>To:</b> 'athen-list@u.washington.edu'<br>
<b>Subject:</b> [External] [Athen] LiveScribe frustrations</font>
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<p class="x_MsoNormal">Hi all,</p>
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<p class="x_MsoNormal">I am having difficulty with removing LiveScribe files downloaded on a student’s Mac laptop. Each time I try to delete the file, it asks for the pen the be connected the Mac. The pen IS connected to the Mac! The files are taking up space
and can’t be deleted. Anyone else come across this problem? If so, what has been your solution?</p>
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<p class="x_MsoNormal">Thanks,</p>
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<p class="x_MsoNormal">Bryon</p>
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<p class="x_MsoNormal"><b><span style="color:#4472C4">Bryon Kluesner, RhD</span></b></p>
<p class="x_MsoNormal"><b><span style="color:#4472C4">Adaptive Technology Coordinator</span></b></p>
<p class="x_MsoNormal"><b><span style="color:#4472C4">Disability Resource Center</span></b></p>
<p class="x_MsoNormal"><b><span style="color:#4472C4">Adjunct Professor</span></b></p>
<p class="x_MsoNormal"><b><span style="color:#4472C4">College of Health, Education & Professional Studies</span></b></p>
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<p class="x_MsoNormal"><b><span style="font-size:10.5pt; color:#00386B">The University of Tennessee at Chattanooga</span></b><b><span style="font-size:10.5pt; color:#002F87"> </span></b><b><span style="font-size:10.5pt; color:#00529C"><br>
</span></b><span style="font-size:10.5pt">103 Frist Hall <br>
615 McCallie Avenue, Dept. 2953</span><span style="font-size:10.5pt"></span></p>
<p class="x_MsoNormal"><span style="font-size:10.5pt">Chattanooga, TN 37403</span></p>
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<p class="x_MsoNormal"><span style="font-size:10.5pt">(423) 425-4006 | </span><a href="http://www.utc.edu/dean-students"><span style="font-size:10.5pt; color:blue">utc.edu/drc</span></a><span style="font-size:10.5pt">
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<p class="x_MsoNormal"><i><span style="font-size:10.5pt; font-family:"Arial",sans-serif"><br>
</span></i><i><span style="font-size:10.5pt">A member of the <a href="https://www.utc.edu/student-affairs/index.php">
<span style="color:#0563C1">Division of Student Affairs</span></a></span></i></p>
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