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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='tab-interval:.5in'><div class=WordSection1><p class=MsoNormal><span style='mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"'>Hello,<o:p></o:p></span></p><p class=MsoNormal><span style='mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"'>I reached out to folks at Pearson to get some clarification. Here is what I was told:<o:p></o:p></span></p><p class=MsoNormal><span style='mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"'>Begin email from Pearson rep<o:p></o:p></span></p><p class=MsoNormal>if a student needs a PDF for accessibility purposes we will provide it. We're not in the business of denying anyone access to what they need for learning. As you are aware we've partnered with <span class=SpellE>Vitalsource</span> to provide accessible <span class=SpellE>ePubs</span> to students and in most cases this does meet their needs. When it doesn't, we ask why - not to "get in the way" but to try to understand the needs of the student in question. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>While we do ask for "Proof of purchase" it isn't to identify the students - we are as concerned with privacy as anyone else. I'll look at the messaging we use to see if we can do a better job communicating. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>As to his two week wait. we have internal approval processes in place before we let PDF's out the door. Those processes are in place to help insure that we protect the IP rights of our authors. Sometimes this does slow things down but we are currently active in trying to improve those processes and reduce the time necessary to deliver the PDF's. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I hope that helps, please feel free to reach out with any questions. <o:p></o:p></p><p class=MsoNormal>End of email from Pearson rep.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I was also told if anybody would like to communicate directly, send me (<a href="mailto:kerscher@montana.com">kerscher@montana.com</a>) and I will forward the request to my contact.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Best<o:p></o:p></p><p class=MsoNormal>George<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><br clear=all style='mso-special-character:line-break'><o:p></o:p></p><p class=MsoNormal><span style='mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='mso-fareast-font-family:"Times New Roman"'>From:</span></b><span style='mso-fareast-font-family:"Times New Roman"'> athen-list <athen-list-bounces@mailman12.u.washington.edu> <b>On Behalf Of </b>Deborah Armstrong<br><b>Sent:</b> Tuesday, January 29, 2019 10:55 AM<br><b>To:</b> 'Access Technology Higher Education Network' <athen-list@u.washington.edu><br><b>Subject:</b> Re: [Athen] Pearson Pushing VitalSource after ATN denial<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>Just to give you comfort, the same thing has happened to me six times so far. Three of those times, luckily the student fell in love with VitalSource. The other three times, I had to do the proof-of-purchase-big-argument-thing!<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>For me, the bigger problem is when a student’s textbook is an ebook only, integrated with the LMS. Pearson’s beginning to do that a lot now, and so is Cengage. If a student has a book I can scan, then it’s much easier. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>--Debee<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='mso-outline-level:1'><b>From:</b> athen-list <<a href="mailto:athen-list-bounces@mailman12.u.washington.edu">athen-list-bounces@mailman12.u.washington.edu</a>> <b>On Behalf Of </b>Sorensen, Neal B<br><b>Sent:</b> Monday, January 28, 2019 1:55 PM<br><b>To:</b> <a href="mailto:athen-list@u.washington.edu">athen-list@u.washington.edu</a><br><b>Subject:</b> [Athen] Pearson Pushing VitalSource after ATN denial<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hi All,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’m writing to see if anyone else has encountered a problem like this with (our dear friend) Pearson. Here’s the story. I made a request on AccessText Network for Microeconomics by Pindyck and Rubinfeld, and the request was denied. I received a follow-up e-mail at the same time saying the title is available on VitalSource, and the student could sent a proof-of-purchase directly to Pearson to get a free access code for their book. Now, I have NEVER had to provide a proof-of-purchase to get any book on AccessText Network. Their follow-up also suggested contacting the Pearson disability support office if the student is “using an assistive technology other than a screen reader.” The request has been approved by their permissions and now I’m just waiting for the book.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This is unacceptable of Pearson. Thankfully the student has tried to use textbooks only accessible online before, and knows the PDF is better for his needs. I’ve been waiting almost two weeks now for this book (I got a customer satisfaction survey before I got the book). What is mildly infuriating about all this is that I know they have the book in PDF… I mean, it’s on VitalSource so they have electronic versions! Why not just give me the PDF? <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Additionally, why would I give Pearson the identity of my student? We are bound to confidentiality, and asking the student to identify themselves to the publisher is not necessary. This just goes to show that the major publishers will always try new ideas that don’t make sense, and that it is important to push back against those ideas when we encounter them! <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:13.0pt;font-family:"Georgia",serif'>Neal Sorensen<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Access Specialist<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Accessibility Resources<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Minnesota State University, Mankato<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>132 Memorial Library<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Mankato, MN 56001<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Eras Medium ITC",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Eras Medium ITC",sans-serif'>Phone: 507-389-5242<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Eras Medium ITC",sans-serif'>FAX: 507-389-1199<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Eras Medium ITC",sans-serif'>Email: <u><span style='color:#0563C1'><a href="mailto:neal.sorensen@mnsu.edu">neal.sorensen@mnsu.edu</a></span></u><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Eras Medium ITC",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><img border=0 width=217 height=47 id="Picture_x0020_1" src="cid:image001.jpg@01D4B7E7.5CBA2B20" alt="cid:image001.png@01CF4281.A3698650"><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif'>CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you have received this transmission in error, please delete it from your system without copying it, and notify the sender by reply email so that our address record can be corrected.<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>