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<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"">Hi Susan,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"">I agree totally with what you say. We’re in Canada so can’t get Pearson US titles through ATN. We still need to use the online
form, which, by the way, now doesn’t accept Canadian postal codes in the form, so we must use 99999, not a big deal, just wonder why.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"">We have been getting the “this title is available via Vital Source” message back occasionally, and each time we do, we write
back with an explanation of why this won’t work for the majority of our students who use RWG. The end up sending us a PDF, but it adds days to the turnaround time.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"">It seems that perhaps publishers are getting mixed messages from people who seem to think that ePub is the best format out
there for everyone.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"">Keep up the good fight!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"">Russell<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-fareast-font-family:Calibri;mso-bidi-font-family:"Times New Roman";mso-no-proof:yes">Russell Solowoniuk<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-fareast-font-family:Calibri;mso-bidi-font-family:"Times New Roman";mso-no-proof:yes">AT Educational Assistant, Services to Students with Disabilities<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-fareast-font-family:Calibri;mso-bidi-font-family:"Times New Roman";mso-no-proof:yes">MacEwan University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-fareast-font-family:Calibri;mso-bidi-font-family:"Times New Roman";mso-no-proof:yes">7-198 D4, 10700-104 Ave.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-fareast-font-family:Calibri;mso-bidi-font-family:"Times New Roman";mso-no-proof:yes">Edmonton, AB<span style="mso-spacerun:yes">
</span>T5J 4S2<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-fareast-font-family:Calibri;mso-bidi-font-family:"Times New Roman";mso-no-proof:yes">E:
<a href="mailto:solowoniukr@macewan.ca">solowoniukr@macewan.ca</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-fareast-font-family:Calibri;mso-bidi-font-family:"Times New Roman";mso-no-proof:yes">T:<span style="mso-spacerun:yes">
</span>780-497-5826<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-fareast-font-family:Calibri;mso-bidi-font-family:"Times New Roman";mso-no-proof:yes">F:<span style="mso-spacerun:yes">
</span>780-497-4018<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-fareast-font-family:Calibri;mso-bidi-font-family:"Times New Roman";mso-no-proof:yes">macewan.ca<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-fareast-font-family:Calibri;mso-bidi-font-family:"Times New Roman";mso-no-proof:yes"><img border="0" width="192" height="71" id="_x0000_i1026" src="cid:image002.jpg@01D4B96F.91AE3A90" alt="MacEwan Logo"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bidi-font-size:10.5pt;mso-fareast-font-family:Calibri;mso-bidi-font-family:"Times New Roman";mso-no-proof:yes">This communication is intended for the use of the recipient to whom it is addressed and may contain confidential,
personal, and/or privileged information.<span style="mso-spacerun:yes"> </span>
Please contact me immediately if you are not the intended recipient of this communication, and do not copy, distribute, or take action relying on it.<span style="mso-spacerun:yes">
</span>Any communication received in error, or subsequent reply, should be deleted or destroyed.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";mso-no-proof:yes">Please consider the environment before printing this email<o:p></o:p></span></p>
<p class="MsoNormal"><i><span lang="EN-CA" style="mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";mso-ansi-language:EN-CA;mso-no-proof:yes"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><i><span lang="EN-CA" style="mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";mso-ansi-language:EN-CA;mso-no-proof:yes">We acknowledge that the
land on which we gather in Treaty Six Territory is the traditional gathering place for many Indigenous people. We honour and respect the history, languages, ceremonies and culture of the First Nations, Métis and Inuit who call this territory home</span></i><span lang="EN-CA" style="mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";mso-ansi-language:EN-CA;mso-no-proof:yes">.</span><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";mso-no-proof:yes"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="mso-fareast-font-family:"Times New Roman"">From:</span></b><span style="mso-fareast-font-family:"Times New Roman"">
<span class="SpellE">athen</span>-list <athen-list-bounces@mailman12.u.washington.edu>
<b>On Behalf Of </b>Susan <span class="SpellE">Kelmer</span><br>
<b>Sent:</b> Tuesday, January 29, 2019 3:40 PM<br>
<b>To:</b> Access Technology Higher Education Network <athen-list@u.washington.edu><br>
<b>Subject:</b> Re: [<span class="SpellE">Athen</span>] Pearson Pushing VitalSource after ATN denial<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I have heard this same crap from Pearson through my contact (which is probably the same). By now, they have heard the “whys” and yes, they are being literal roadblocks to providing what we ask for.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">When we request a PDF through ATN, we get it next-day (unless that title is on VitalSource, then we have to do the end run or workaround, which takes weeks, if they even respond at all).
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">So no, they are not “committed” to getting us what we need. If it isn’t in their tiny little definition of what they want to provide, we get the runaround, and the 20 questions, and really this just delays us
getting what we need for our student. That is what I wish they would understand. We aren’t asking for a PDF because we don’t know any better. We are asking for a PDF because that is what we need to do what we do for the student.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">If anyone wants the contact with Pearson directly, please email me off-list, I’m happy to share my contact’s information.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="color:#1F497D">Susan <span class="SpellE">Kelmer</span><o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="color:#1F497D">Alternate Format Production Program Manager<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="color:#1F497D">Disability Services<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="color:#1F497D">University of Colorado Boulder<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="color:#1F497D">303-735-4836<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal" style="mso-outline-level:1"><b>From:</b> <span class="SpellE">
athen</span>-list <<a href="mailto:athen-list-bounces@mailman12.u.washington.edu">athen-list-bounces@mailman12.u.washington.edu</a>>
<b>On Behalf Of </b>George <span class="SpellE">Kerscher</span><br>
<b>Sent:</b> Tuesday, January 29, 2019 3:29 PM<br>
<b>To:</b> 'Access Technology Higher Education Network' <<a href="mailto:athen-list@u.washington.edu">athen-list@u.washington.edu</a>><br>
<b>Subject:</b> Re: [<span class="SpellE">Athen</span>] Pearson Pushing VitalSource after ATN denial<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I reached out to folks at Pearson to get some clarification. Here is what I was told:<o:p></o:p></p>
<p class="MsoNormal">Begin email from Pearson rep<o:p></o:p></p>
<p class="MsoNormal">if a student needs a PDF for accessibility purposes we will provide it. We're not in the business of denying anyone access to what they need for learning. As you are aware we've partnered with
<span class="SpellE">Vitalsource</span> to provide accessible <span class="SpellE">
ePubs</span> to students and in most cases this does meet their needs. When it doesn't, we ask why - not to "get in the way" but to try to understand the needs of the student in question. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">While we do ask for "Proof of purchase" it isn't to identify the students - we are as concerned with privacy as anyone else. I'll look at the messaging we use to see if we can do a better job communicating. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">As to his two week wait. we have internal approval processes in place before we let PDF's out the door. Those processes are in place to help insure that we protect the IP rights of our authors. Sometimes this does slow things down but we
are currently active in trying to improve those processes and reduce the time necessary to deliver the PDF's. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I hope that helps, please feel free to reach out with any questions. <o:p></o:p></p>
<p class="MsoNormal">End of email from Pearson rep.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I was also told if anybody would like to communicate directly, send me (<a href="mailto:kerscher@montana.com">kerscher@montana.com</a>) and I will forward the request to my contact.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best<o:p></o:p></p>
<p class="MsoNormal">George<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><br clear="all" style="mso-special-character:line-break">
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="mso-outline-level:1"><b>From:</b> <span class="SpellE">
athen</span>-list <<a href="mailto:athen-list-bounces@mailman12.u.washington.edu">athen-list-bounces@mailman12.u.washington.edu</a>>
<b>On Behalf Of </b>Deborah Armstrong<br>
<b>Sent:</b> Tuesday, January 29, 2019 10:55 AM<br>
<b>To:</b> 'Access Technology Higher Education Network' <<a href="mailto:athen-list@u.washington.edu">athen-list@u.washington.edu</a>><br>
<b>Subject:</b> Re: [<span class="SpellE">Athen</span>] Pearson Pushing VitalSource after ATN denial<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Just to give you comfort, the same thing has happened to me six times so far. Three of those times, luckily the student fell in love with VitalSource. The other three times, I had to do the proof-of-purchase-big-argument-thing!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">For me, the bigger problem is when a student’s textbook is an
<span class="SpellE">ebook</span> only, integrated with the LMS. Pearson’s beginning to do that a lot now, and so is Cengage. If a student has a book I can scan, then it’s much easier.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">--<span class="SpellE">Debee</span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal" style="mso-outline-level:1"><b>From:</b> <span class="SpellE">
athen</span>-list <<a href="mailto:athen-list-bounces@mailman12.u.washington.edu">athen-list-bounces@mailman12.u.washington.edu</a>>
<b>On Behalf Of </b>Sorensen, Neal B<br>
<b>Sent:</b> Monday, January 28, 2019 1:55 PM<br>
<b>To:</b> <a href="mailto:athen-list@u.washington.edu">athen-list@u.washington.edu</a><br>
<b>Subject:</b> [<span class="SpellE">Athen</span>] Pearson Pushing VitalSource after ATN denial<o:p></o:p></p>
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</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi All,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’m writing to see if anyone else has encountered a problem like this with (our dear friend) Pearson. Here’s the story. I made a request on
<span class="SpellE">AccessText</span> Network for Microeconomics by <span class="SpellE">
Pindyck</span> and <span class="SpellE">Rubinfeld</span>, and the request was denied. I received a follow-up e-mail at the same time saying the title is available on VitalSource, and the student could sent a proof-of-purchase directly to Pearson to get a free
access code for their book. Now, I have NEVER had to provide a proof-of-purchase to get any book on
<span class="SpellE">AccessText</span> Network. Their follow-up also suggested contacting the Pearson disability support office if the student is “using an assistive technology other than a screen reader.” The request has been approved by their permissions
and now I’m just waiting for the book.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This is unacceptable of Pearson. Thankfully the student has tried to use textbooks only accessible online before, and knows the PDF is better for his needs. I’ve been waiting almost two weeks now for this book (I got a customer satisfaction
survey before I got the book). What is mildly infuriating about all this is that I know they have the book in PDF… I mean, it’s on VitalSource so they have electronic versions! Why not just give me the PDF?
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Additionally, why would I give Pearson the identity of my student? We are bound to confidentiality, and asking the student to identify themselves to the publisher is not necessary. This just goes to show that the major publishers will always
try new ideas that don’t make sense, and that it is important to push back against those ideas when we encounter them!
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:13.0pt;font-family:"Georgia",serif">Neal Sorensen<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Access Specialist<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Accessibility Resources<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Minnesota State University, Mankato<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">132 Memorial Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">Mankato, MN 56001<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Eras Medium ITC",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Eras Medium ITC",sans-serif">Phone: 507-389-5242<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Eras Medium ITC",sans-serif">FAX: 507-389-1199<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Eras Medium ITC",sans-serif">Email:
<u><span style="color:#0563C1"><a href="mailto:neal.sorensen@mnsu.edu">neal.sorensen@mnsu.edu</a></span></u><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Eras Medium ITC",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><img border="0" width="217" height="47" id="Picture_x0020_1" src="cid:image003.jpg@01D4B96F.91AE3A90" alt="cid:image001.png@01CF4281.A3698650"><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Trebuchet MS",sans-serif">CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited. If you have received this transmission in error, please delete it from your system without copying it, and notify the sender by reply email so that our address record can be corrected.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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