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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Susan, I’ll add my loud voice to yours! You are the customer. You get to buy the products you need.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>EPUBs are a solution for some people, but not the end-all for everyone. It’s just one tool that should be in our toolboxes.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Unless you create the most simple, visually boring EPUB, it will have rendering problems on many of today’s devices and technologies (this has been discussed on this list in the past). For anything more, you’ll need time and a team of coders behind you to tweak the EPUB into a workable design.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Most in academia don’t have an extra day or a stable of programmers behind us to do this. Publishing houses probably automated their workflows to generate the EPUB quickly and cheaply, which might be why they are insisting on the format.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>And as a professional designer who has studied design and human behavior for decades, the EPUB format doesn’t give sighted users the ease of use (and understanding) that can come from a well-designed visual layout.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We don’t need documents that meet the needs of only one group of people; we need different formats to meet everyone’s needs.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>In time, the EPUB format will mature: the forthcoming new standards will help. Adobe and other companies will develop better tools for creating EPUBs from office, desktop publishing, and CMS software. Device manufactures and assistive technologies will also stop peddling their proprietary technology and join the fold.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>But all of that is still a few years away.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><b><span style='color:#D0CECE'>— — —<o:p></o:p></span></b></p><p class=MsoNormal>Bevi Chagnon, founder/CEO <b><span style='color:#AEAAAA'>|</span></b> <a href="mailto:Bevi@PubCom.com"><span style='color:#0563C1'>Bevi@PubCom.com</span></a> <o:p></o:p></p><p class=MsoNormal><b><span style='color:#D0CECE'>— — —<o:p></o:p></span></b></p><p class=MsoNormal><b>PubCom: <span style='color:#C00000'>Technologists for Accessible Design + Publishing</span><o:p></o:p></b></p><p class=MsoNormal>consulting <span style='color:#D0CECE'>•</span> training <span style='color:#D0CECE'>•</span> development <span style='color:#D0CECE'>•</span> design <span style='color:#D0CECE'>•</span> sec. 508 services<o:p></o:p></p><p class=MsoNormal><b>Upcoming classes</b> at <a href="http://www.pubcom.com/classes"><span style='color:#0563C1'>www.PubCom.com/<b>classes</b></span></a> <o:p></o:p></p><p class=MsoNormal><b><span style='color:#D0CECE'>— — —<o:p></o:p></span></b></p><p class=MsoNormal><a href="https://mailchi.mp/ff5bd323ea45/newsletter-accessibility-fonts-design-upcoming-classes-2901237"><b><span style='color:#0563C1'>Latest</span></b><span style='color:#0563C1'> blog-newsletter</span></a> – Accessibility Tips at <a href="http://www.PubCom.com/blog"><span style='color:#0563C1'>www.PubCom.com/blog</span></a> <o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> athen-list <athen-list-bounces@mailman12.u.washington.edu> <b>On Behalf Of </b>Susan Kelmer<br><b>Sent:</b> Thursday, January 31, 2019 4:23 PM<br><b>To:</b> Access Technology Higher Education Network <athen-list@u.washington.edu><br><b>Subject:</b> Re: [Athen] Pearson Pushing VitalSource after ATN denial<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>Russell, yes, you are correct. They are getting messages from some that ePub is perfect, wonderful, the NEW WAY! And those voices are loud. Publishers believe those voices.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>If they’d just asked, they would know that an ePub is a format they can use, sometimes, but that sometimes, they cannot. Bottom line: They need to respond to what our request is for, rather than to push us to a format we didn’t ask for.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Also, my voice is loud. We need more loud voices.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><i><span style='color:#1F497D'>Susan Kelmer<o:p></o:p></span></i></p><p class=MsoNormal><i><span style='color:#1F497D'>Alternate Format Production Program Manager<o:p></o:p></span></i></p><p class=MsoNormal><i><span style='color:#1F497D'>Disability Services<o:p></o:p></span></i></p><p class=MsoNormal><i><span style='color:#1F497D'>University of Colorado Boulder<o:p></o:p></span></i></p><p class=MsoNormal><i><span style='color:#1F497D'>303-735-4836<o:p></o:p></span></i></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> athen-list <<a href="mailto:athen-list-bounces@mailman12.u.washington.edu">athen-list-bounces@mailman12.u.washington.edu</a>> <b>On Behalf Of </b>Russell Solowoniuk<br><b>Sent:</b> Thursday, January 31, 2019 2:17 PM<br><b>To:</b> Access Technology Higher Education Network <<a href="mailto:athen-list@u.washington.edu">athen-list@u.washington.edu</a>><br><b>Subject:</b> Re: [Athen] Pearson Pushing VitalSource after ATN denial<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hi Susan,<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>I agree totally with what you say. We’re in Canada so can’t get Pearson US titles through ATN. We still need to use the online form, which, by the way, now doesn’t accept Canadian postal codes in the form, so we must use 99999, not a big deal, just wonder why.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>We have been getting the “this title is available via Vital Source” message back occasionally, and each time we do, we write back with an explanation of why this won’t work for the majority of our students who use RWG. The end up sending us a PDF, but it adds days to the turnaround time.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>It seems that perhaps publishers are getting mixed messages from people who seem to think that ePub is the best format out there for everyone.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Keep up the good fight!<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Russell<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Russell Solowoniuk<o:p></o:p></p><p class=MsoNormal>AT Educational Assistant, Services to Students with Disabilities<o:p></o:p></p><p class=MsoNormal>MacEwan University<o:p></o:p></p><p class=MsoNormal>7-198 D4, 10700-104 Ave.<o:p></o:p></p><p class=MsoNormal>Edmonton, AB T5J 4S2<o:p></o:p></p><p class=MsoNormal>E: <a href="mailto:solowoniukr@macewan.ca">solowoniukr@macewan.ca</a><o:p></o:p></p><p class=MsoNormal>T: 780-497-5826<o:p></o:p></p><p class=MsoNormal>F: 780-497-4018<o:p></o:p></p><p class=MsoNormal>macewan.ca<o:p></o:p></p><p class=MsoNormal><img border=0 width=192 height=71 style='width:2.0in;height:.738in' id="_x0000_i1025" src="cid:image001.jpg@01D4B98E.29A94240" alt="MacEwan Logo"><o:p></o:p></p><p class=MsoNormal>This communication is intended for the use of the recipient to whom it is addressed and may contain confidential, personal, and/or privileged information. Please contact me immediately if you are not the intended recipient of this communication, and do not copy, distribute, or take action relying on it. Any communication received in error, or subsequent reply, should be deleted or destroyed. <o:p></o:p></p><p class=MsoNormal>Please consider the environment before printing this email<o:p></o:p></p><p class=MsoNormal><i><span lang=EN-CA> </span></i><o:p></o:p></p><p class=MsoNormal><i><span lang=EN-CA>We acknowledge that the land on which we gather in Treaty Six Territory is the traditional gathering place for many Indigenous people. We honour and respect the history, languages, ceremonies and culture of the First Nations, Métis and Inuit who call this territory home</span></i><span lang=EN-CA>.</span><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> athen-list <<a href="mailto:athen-list-bounces@mailman12.u.washington.edu">athen-list-bounces@mailman12.u.washington.edu</a>> <b>On Behalf Of </b>Susan Kelmer<br><b>Sent:</b> Tuesday, January 29, 2019 3:40 PM<br><b>To:</b> Access Technology Higher Education Network <<a href="mailto:athen-list@u.washington.edu">athen-list@u.washington.edu</a>><br><b>Subject:</b> Re: [Athen] Pearson Pushing VitalSource after ATN denial<o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>I have heard this same crap from Pearson through my contact (which is probably the same). By now, they have heard the “whys” and yes, they are being literal roadblocks to providing what we ask for.</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>When we request a PDF through ATN, we get it next-day (unless that title is on VitalSource, then we have to do the end run or workaround, which takes weeks, if they even respond at all). </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>So no, they are not “committed” to getting us what we need. If it isn’t in their tiny little definition of what they want to provide, we get the runaround, and the 20 questions, and really this just delays us getting what we need for our student. That is what I wish they would understand. We aren’t asking for a PDF because we don’t know any better. We are asking for a PDF because that is what we need to do what we do for the student.</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>If anyone wants the contact with Pearson directly, please email me off-list, I’m happy to share my contact’s information.</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><i><span style='color:#1F497D'>Susan Kelmer</span></i><o:p></o:p></p><p class=MsoNormal><i><span style='color:#1F497D'>Alternate Format Production Program Manager</span></i><o:p></o:p></p><p class=MsoNormal><i><span style='color:#1F497D'>Disability Services</span></i><o:p></o:p></p><p class=MsoNormal><i><span style='color:#1F497D'>University of Colorado Boulder</span></i><o:p></o:p></p><p class=MsoNormal><i><span style='color:#1F497D'>303-735-4836</span></i><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> athen-list <<a href="mailto:athen-list-bounces@mailman12.u.washington.edu">athen-list-bounces@mailman12.u.washington.edu</a>> <b>On Behalf Of </b>George Kerscher<br><b>Sent:</b> Tuesday, January 29, 2019 3:29 PM<br><b>To:</b> 'Access Technology Higher Education Network' <<a href="mailto:athen-list@u.washington.edu">athen-list@u.washington.edu</a>><br><b>Subject:</b> Re: [Athen] Pearson Pushing VitalSource after ATN denial<o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Hello,<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>I reached out to folks at Pearson to get some clarification. Here is what I was told:<o:p></o:p></p><p class=MsoNormal>Begin email from Pearson rep<o:p></o:p></p><p class=MsoNormal>if a student needs a PDF for accessibility purposes we will provide it. We're not in the business of denying anyone access to what they need for learning. As you are aware we've partnered with Vitalsource to provide accessible ePubs to students and in most cases this does meet their needs. When it doesn't, we ask why - not to "get in the way" but to try to understand the needs of the student in question. <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>While we do ask for "Proof of purchase" it isn't to identify the students - we are as concerned with privacy as anyone else. I'll look at the messaging we use to see if we can do a better job communicating. <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>As to his two week wait. we have internal approval processes in place before we let PDF's out the door. Those processes are in place to help insure that we protect the IP rights of our authors. Sometimes this does slow things down but we are currently active in trying to improve those processes and reduce the time necessary to deliver the PDF's. <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>I hope that helps, please feel free to reach out with any questions. <o:p></o:p></p><p class=MsoNormal>End of email from Pearson rep.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>I was also told if anybody would like to communicate directly, send me (<a href="mailto:kerscher@montana.com">kerscher@montana.com</a>) and I will forward the request to my contact.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Best<o:p></o:p></p><p class=MsoNormal>George<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><br clear=all><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> athen-list <<a href="mailto:athen-list-bounces@mailman12.u.washington.edu">athen-list-bounces@mailman12.u.washington.edu</a>> <b>On Behalf Of </b>Deborah Armstrong<br><b>Sent:</b> Tuesday, January 29, 2019 10:55 AM<br><b>To:</b> 'Access Technology Higher Education Network' <<a href="mailto:athen-list@u.washington.edu">athen-list@u.washington.edu</a>><br><b>Subject:</b> Re: [Athen] Pearson Pushing VitalSource after ATN denial<o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>Just to give you comfort, the same thing has happened to me six times so far. Three of those times, luckily the student fell in love with VitalSource. The other three times, I had to do the proof-of-purchase-big-argument-thing!</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>For me, the bigger problem is when a student’s textbook is an ebook only, integrated with the LMS. Pearson’s beginning to do that a lot now, and so is Cengage. If a student has a book I can scan, then it’s much easier. </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>--Debee</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> athen-list <<a href="mailto:athen-list-bounces@mailman12.u.washington.edu">athen-list-bounces@mailman12.u.washington.edu</a>> <b>On Behalf Of </b>Sorensen, Neal B<br><b>Sent:</b> Monday, January 28, 2019 1:55 PM<br><b>To:</b> <a href="mailto:athen-list@u.washington.edu">athen-list@u.washington.edu</a><br><b>Subject:</b> [Athen] Pearson Pushing VitalSource after ATN denial<o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Hi All,<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>I’m writing to see if anyone else has encountered a problem like this with (our dear friend) Pearson. Here’s the story. I made a request on AccessText Network for Microeconomics by Pindyck and Rubinfeld, and the request was denied. I received a follow-up e-mail at the same time saying the title is available on VitalSource, and the student could sent a proof-of-purchase directly to Pearson to get a free access code for their book. Now, I have NEVER had to provide a proof-of-purchase to get any book on AccessText Network. Their follow-up also suggested contacting the Pearson disability support office if the student is “using an assistive technology other than a screen reader.” The request has been approved by their permissions and now I’m just waiting for the book.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>This is unacceptable of Pearson. Thankfully the student has tried to use textbooks only accessible online before, and knows the PDF is better for his needs. I’ve been waiting almost two weeks now for this book (I got a customer satisfaction survey before I got the book). What is mildly infuriating about all this is that I know they have the book in PDF… I mean, it’s on VitalSource so they have electronic versions! Why not just give me the PDF? <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Additionally, why would I give Pearson the identity of my student? We are bound to confidentiality, and asking the student to identify themselves to the publisher is not necessary. This just goes to show that the major publishers will always try new ideas that don’t make sense, and that it is important to push back against those ideas when we encounter them! <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><span style='font-size:13.0pt;font-family:"Georgia",serif'>Neal Sorensen</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Access Specialist</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Accessibility Resources</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Minnesota State University, Mankato</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>132 Memorial Library</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Mankato, MN 56001</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Eras Medium ITC"'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Eras Medium ITC"'>Phone: 507-389-5242</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Eras Medium ITC"'>FAX: 507-389-1199</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Eras Medium ITC"'>Email: <u><span style='color:#0563C1'><a href="mailto:neal.sorensen@mnsu.edu">neal.sorensen@mnsu.edu</a></span></u></span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Eras Medium ITC"'> </span><o:p></o:p></p><p class=MsoNormal><img border=0 width=217 height=47 style='width:2.2619in;height:.488in' id="Picture_x0020_1" src="cid:image002.jpg@01D4B98E.29A94240" alt="cid:image001.png@01CF4281.A3698650"><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif'>CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you have received this transmission in error, please delete it from your system without copying it, and notify the sender by reply email so that our address record can be corrected.</span><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p></div></body></html>