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<p class="MsoNormal">Over the past year, I’ve been unable to update K1000 or even see if updates exist.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">When I choose “Online” followed by “updates it says an online search has begun, then returns this error:<o:p></o:p></p>
<p class="MsoNormal" style="text-indent:.5in">"An error occurred in the search of Kurzweil educational systems<o:p></o:p></p>
<p class="MsoNormal" style="text-indent:.5in">Unable to create FTP Session”<o:p></o:p></p>
<p class="MsoNormal" style="text-indent:.5in"><o:p> </o:p></p>
<p class="MsoNormal" style="text-indent:.5in">I’ve tried this with four different computers in four different locations both with Windows 7 and Windows 10. Same error. Ports 20 and 21 which are used for FTP are not blocked and other FTP transfers work.<o:p></o:p></p>
<p class="MsoNormal" style="text-indent:.5in"><o:p> </o:p></p>
<p class="MsoNormal" style="text-indent:.5in">Kurzweil used to have a mailing list for support but that seems to have disappeared. I’m running V14.7 of K1000.<o:p></o:p></p>
<p class="MsoNormal" style="text-indent:.5in"><o:p> </o:p></p>
<p class="MsoNormal" style="text-indent:.5in">Also when I switch to the VW James voice, K1000 wants to access its CD, but ignores the CD if I insert it and gives me an error 1703. It then can run James fine, but it takes a while as it fruitlessly searches for
the CD which it can’t locate even when it’s there.<o:p></o:p></p>
<p class="MsoNormal" style="text-indent:.5in"><o:p> </o:p></p>
<p class="MsoNormal" style="text-indent:.5in">Anyone else encountered these issues and how does one get email support these days – I already tried phone support and the guy had no idea.<o:p></o:p></p>
<p class="MsoNormal" style="text-indent:.5in"><o:p> </o:p></p>
<p class="MsoNormal" style="text-indent:.5in">--Debee<o:p></o:p></p>
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