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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span lang=EN-CA style='font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864'>I had the same problem a few months ago and reported it to Adobe but they couldn’t reproduce it. I even sent them a video of what was happening.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864'>When I opened a correctly tagged PDF document, I got the message that the document wasn’t tagged and did I want to infer the reading order/I use a screen reader. Even if I said yes, over ride the tags, I was told the document was blank yet when I opened the Tags Tree, the Tags were still there. This happened in Adobe acrobat Pro DC with EVERY tagged PDF I tried to read until I uninstalled Acrobat, went to the Adobe website and downloaded the current version/I hoped and installed it.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864'>I’ve since heard others who are reporting the same issue.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864'>Cheers, Karen<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin-left:.5in'><b>From:</b> athen-list <athen-list-bounces@mailman12.u.washington.edu> <b>On Behalf Of </b>Deborah Armstrong<br><b>Sent:</b> Wednesday, March 13, 2019 11:30 AM<br><b>To:</b> 'Access Technology Higher Education Network' <athen-list@u.washington.edu><br><b>Subject:</b> [Athen] Adobe Reader DC -- in case this happens to you<o:p></o:p></p></div></div><p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p><p class=MsoNormal style='margin-left:.5in'>On my home computer I could no longer read PDF files. Read aloud wouldn’t work. Screen readers would find the pages blank. This was true even with fully accessible PDF files. And trying to save the file as text got me an “access denied” message.<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p><p class=MsoNormal style='margin-left:.5in'>I thought it had something to do with Windows 10, or an accessibility setting – it didn’t!<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p><p class=MsoNormal style='margin-left:.5in'>It was very frustrating; I was emailing myself PDF files from home to work to read.<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p><p class=MsoNormal style='margin-left:.5in'>Then I discovered the problem was caused by Protected View. All I had to do was go to Edit, Preferences, Security(enhanced) and turn off protected view.<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p><p class=MsoNormal style='margin-left:.5in'>Seems like Adobe could have given a few informative messages to alert me to the issue. “Access denied” doesn’t cut it and there are thirty separate categories under preferences. I hate when the complexity of software makes an issue like this so difficult to track down!<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p><p class=MsoNormal style='margin-left:.5in'>--Debee<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p></div></body></html>