<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Helvetica;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Hi Byron,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I work for TPG (sister company to Freedom Scientific) and I asked on an internal tech support board about the issue you posted.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>One thing that was suggested was:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>“you can check is to make sure that protected mode is not enabled in Adobe Reader (Ctrl+K) to bring up preferences, Security (Enhanced) Tab, and turn off Protected mode and enabled enhanced security”<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>If this doesn’t help, let me know and I can try and hunt down someone from ZoomText support.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thankx,<o:p></o:p></p><p class=MsoNormal> Joe Humbert<o:p></o:p></p><p class=MsoNormal> Accessibility Champion<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> athen-list <athen-list-bounces@mailman12.u.washington.edu> <b>On Behalf Of </b>Kluesner, Bryon<br><b>Sent:</b> Monday, August 12, 2019 2:16 PM<br><b>To:</b> 'athen-list@u.washington.edu' <athen-list@u.washington.edu><br><b>Subject:</b> [Athen] Zoom Text error<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hi all,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Can anyone provide any insight to the following question I have received from a faculty member who uses Zoom Text:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have noticed that I get an error message every time I open a pdf file that says “App Reader is not available in this window.” I even tried opening files at home over the weekend that the screen-reader can’t detect here in the office, and the App Reader works fine on my home computer. I’m wondering if a setting needs to be changed in Zoom Text or Adobe. Do you have any insight to what might be?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Bryon<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=350 style='width:262.5pt;background:white;border-collapse:collapse'><tr><td width=350 style='width:262.5pt;border:none;border-bottom:solid #828282 1.0pt;padding:0in 0in 3.75pt 0in'><p class=MsoNormal><b><span style='color:#4472C4'>Bryon Kluesner, RhD<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#4472C4'>Adaptive Technology Coordinator<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#4472C4'>Disability Resource Center<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#4472C4'>Adjunct Professor<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#4472C4'>College of Health, Education & Professional Studies</span></b><o:p></o:p></p></td></tr><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=350 style='width:262.5pt;border-collapse:collapse'><tr><td width=59 style='width:44.25pt;border:none;border-bottom:solid #828282 1.0pt;padding:7.5pt 0in 7.5pt 0in'><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><img width=101 height=88 style='width:1.05in;height:.9166in' id="Picture_x0020_1" src="cid:image001.png@01D55125.7F489280" alt="Power C"><o:p></o:p></span></p></td><td style='border:none;border-bottom:solid #828282 1.0pt;padding:7.5pt 0in 7.5pt 7.5pt'><p class=MsoNormal><b><span style='font-size:10.5pt;color:#00386B'>The University of Tennessee at Chattanooga</span></b><b><span style='font-size:10.5pt;color:#002F87'> </span></b><b><span style='font-size:10.5pt;color:#00529C'><br></span></b><span style='font-size:10.5pt'>103 Frist Hall <br>615 McCallie Avenue, Dept. 2953<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt'>Chattanooga, TN 37403<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt'>(423) 425-4006 | </span><a href="http://www.utc.edu/dean-students"><span style='font-size:10.5pt;color:blue'>utc.edu/drc</span></a><span style='font-size:10.5pt'> <span style='color:#00529C'><o:p></o:p></span></span></p></td></tr></table></td></tr></table><p class=MsoNormal><i><span style='font-size:10.5pt;font-family:"Arial",sans-serif'><br></span></i><i><span style='font-size:10.5pt'>A member of the <a href="https://www.utc.edu/student-affairs/index.php">Division of Student Affairs</a></span></i><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>