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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"><a href="https://livescribe.helpscoutdocs.com/article/1350-29005-echo-pulse-echo-desktop-users-manual-windows-smartpen-firmware-update-utility">Manual Windows smartpen
firmware update utility</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Use the link above and it is in the documentation. This is the latest version, at least that I know of. As I mentioned in an earlier post, the app is not always
updated but the contents the pen needs gets updated by the server when you start it. That is what the LS rep told me as I had asked him about it.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">I had this utility to update the pens firmware but just recently found it is also used to clean the pens completely.<o:p></o:p></span></p>
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</span><b><span style="font-family:"Helvetica",sans-serif;color:#00457C">Vicki Walton (</span></b><b><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#00457C">They/Them</span></b><b><span style="font-family:"Helvetica",sans-serif;color:#00457C">)</span></b><span style="color:black"><br>
</span><b><span style="font-family:"Helvetica",sans-serif;color:#6AB2E2">Assistive Technology Center<br>
</span></b><span style="font-family:"Helvetica",sans-serif;color:#58595B">509.542.4428, or ext. 2428<br>
2600 N. 20th Ave., Pasco, WA 99301</span><span style="color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><a href="https://www.facebook.com/columbiabasincollege" target="_blank"><span style="text-decoration:none"><img border="0" width="29" height="29" style="width:.3055in;height:.3055in" id="_x0000_i1053" src="cid:image002.png@01D5AA89.2892F9E0" alt="Follow CBC on Facebook"></span></a><span style="color:black"> </span><a href="https://www.instagram.com/cbcollege" target="_blank"><span style="text-decoration:none"><img border="0" width="29" height="29" style="width:.3055in;height:.3055in" id="_x0000_i1052" src="cid:image003.png@01D5AA89.2892F9E0" alt="Follow CBC on Instagram"></span></a><span style="color:black"> </span><a href="https://www.twitter.com/cbcollege" target="_blank"><span style="text-decoration:none"><img border="0" width="29" height="29" style="width:.3055in;height:.3055in" id="_x0000_i1051" src="cid:image004.png@01D5AA89.2892F9E0" alt="Follow CBC on Twitter"></span></a><span style="color:black"> </span><a href="https://www.youtube.com/columbiabasincollege" target="_blank"><span style="text-decoration:none"><img border="0" width="29" height="29" style="width:.3055in;height:.3055in" id="_x0000_i1050" src="cid:image005.png@01D5AA89.2892F9E0" alt="Follow CBC on YouTube"></span></a><span style="color:black"> </span><a href="https://www.snapchat.com/add/cbchawkssnaps" target="_blank"><span style="text-decoration:none"><img border="0" width="29" height="29" style="width:.3055in;height:.3055in" id="_x0000_i1049" src="cid:image006.png@01D5AA89.2892F9E0" alt="Follow CBC on Snapchat"></span></a><span style="color:black">
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> athen-list <athen-list-bounces@mailman12.u.washington.edu>
<b>On Behalf Of </b>Document Conversion Coordinator<br>
<b>Sent:</b> Wednesday, December 04, 2019 9:42 AM<br>
<b>To:</b> Access Technology Higher Education Network <athen-list@u.washington.edu><br>
<b>Subject:</b> Re: [Athen] Resetting Smart Pens<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt;margin-bottom:7.5pt">
<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#9C6500">CAUTION:</span></b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"> This email originated
outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hello Vicki,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks for sharing this. I must be missing something. How does one get to the flash utility?
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Monika<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> athen-list [<a href="mailto:athen-list-bounces@mailman12.u.washington.edu">mailto:athen-list-bounces@mailman12.u.washington.edu</a>]
<b>On Behalf Of </b>Walton, Vicki<br>
<b>Sent:</b> Wednesday, December 04, 2019 12:35 PM<br>
<b>To:</b> Access Technology Higher Education Network <<a href="mailto:athen-list@u.washington.edu">athen-list@u.washington.edu</a>><br>
<b>Subject:</b> Re: [Athen] Resetting Smart Pens<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">And, I learned using the flash utility also resets the time on the pens. I have been doing this part manually with the settings in the back of the book. The flash
utility is much fast even though I find it fun to do. But we have 36 pens and it is better to have it done in one shot.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><a href="https://www.columbiabasin.edu/" target="_blank"><span style="text-decoration:none"><img border="0" width="200" height="176" style="width:2.0833in;height:1.8333in" id="Picture_x0020_8" src="cid:image001.png@01D5AA89.2892F9E0" alt="Visit the CBC Website"></span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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</span><b><span style="font-family:"Helvetica",sans-serif;color:#00457C">Vicki Walton (</span></b><b><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#00457C">They/Them</span></b><b><span style="font-family:"Helvetica",sans-serif;color:#00457C">)</span></b><span style="color:black"><br>
</span><b><span style="font-family:"Helvetica",sans-serif;color:#6AB2E2">Assistive Technology Center<br>
</span></b><span style="font-family:"Helvetica",sans-serif;color:#58595B">509.542.4428, or ext. 2428<br>
2600 N. 20th Ave., Pasco, WA 99301</span><span style="color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><a href="https://www.facebook.com/columbiabasincollege" target="_blank"><span style="text-decoration:none"><img border="0" width="29" height="29" style="width:.3055in;height:.3055in" id="Picture_x0020_7" src="cid:image002.png@01D5AA89.2892F9E0" alt="Follow CBC on Facebook"></span></a><span style="color:black"> </span><a href="https://www.instagram.com/cbcollege" target="_blank"><span style="text-decoration:none"><img border="0" width="29" height="29" style="width:.3055in;height:.3055in" id="Picture_x0020_6" src="cid:image003.png@01D5AA89.2892F9E0" alt="Follow CBC on Instagram"></span></a><span style="color:black"> </span><a href="https://www.twitter.com/cbcollege" target="_blank"><span style="text-decoration:none"><img border="0" width="29" height="29" style="width:.3055in;height:.3055in" id="Picture_x0020_5" src="cid:image004.png@01D5AA89.2892F9E0" alt="Follow CBC on Twitter"></span></a><span style="color:black"> </span><a href="https://www.youtube.com/columbiabasincollege" target="_blank"><span style="text-decoration:none"><img border="0" width="29" height="29" style="width:.3055in;height:.3055in" id="Picture_x0020_4" src="cid:image005.png@01D5AA89.2892F9E0" alt="Follow CBC on YouTube"></span></a><span style="color:black"> </span><a href="https://www.snapchat.com/add/cbchawkssnaps" target="_blank"><span style="text-decoration:none"><img border="0" width="29" height="29" style="width:.3055in;height:.3055in" id="Picture_x0020_3" src="cid:image006.png@01D5AA89.2892F9E0" alt="Follow CBC on Snapchat"></span></a><span style="color:black">
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><img border="0" width="344" height="30" style="width:3.5833in;height:.3125in" id="Picture_x0020_2" src="cid:image007.png@01D5AA89.2892F9E0" alt="We All Soar Together"></span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> athen-list <<a href="mailto:athen-list-bounces@mailman12.u.washington.edu">athen-list-bounces@mailman12.u.washington.edu</a>>
<b>On Behalf Of </b>Auston Stamm<br>
<b>Sent:</b> Wednesday, December 04, 2019 9:13 AM<br>
<b>To:</b> Access Technology Higher Education Network <<a href="mailto:athen-list@u.washington.edu">athen-list@u.washington.edu</a>><br>
<b>Subject:</b> Re: [Athen] Resetting Smart Pens<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt;margin-bottom:7.5pt">
<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#9C6500">CAUTION:</span></b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"> This email originated
outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email
<a href="mailto:ishelp@columbiabasin.edu">ishelp@columbiabasin.edu</a>.<o:p></o:p></span></p>
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<p class="MsoNormal">Thank you for the info about the Smartpen Flash Utility. Previously, I have been clearing each of the Smartpens. I archive all the notebooks/audio content. I then click on the Reset option in Echo Desktop to clear the profile from the smartpen.
I think the Smartpen Flash Utility should be faster than doing this manually. <o:p>
</o:p></p>
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<p class="MsoNormal"><b>---------------------</b><o:p></o:p></p>
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<p class="MsoNormal"><b>Auston Stamm</b><o:p></o:p></p>
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<p class="MsoNormal"><b><i>he / him / his</i></b><o:p></o:p></p>
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<p class="MsoNormal">Coordinator Accessibility & Assistive Technology <o:p></o:p></p>
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<p class="MsoNormal">Student Disability Services <o:p></o:p></p>
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<p class="MsoNormal">Occupational Therapist Registered/Licensed<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Saint Mary's College of California <o:p></o:p></p>
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<p class="MsoNormal">1928 St. Mary's Road<o:p></o:p></p>
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<p class="MsoNormal">P.O. Box 3326<o:p></o:p></p>
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<p class="MsoNormal">Moraga, CA 94575-3260<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Filippi Academic Hall, Suite 190 <o:p></o:p></p>
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<p class="MsoNormal">Office: (925) 631-5071<o:p></o:p></p>
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<p class="MsoNormal">Email: <a href="mailto:abs13@stmarys-ca.edu" target="_blank">
abs13@stmarys-ca.edu</a><o:p></o:p></p>
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<p class="MsoNormal">On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler <<a href="mailto:rspangler1@udayton.edu">rspangler1@udayton.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">So when you archive the notebook, you're able to have Echo Desktop save it as a PDF? I'm setting up a process for our student workers to do this since I'm a screen reader user and the app has accessibility issues.
<o:p></o:p></p>
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<p class="MsoNormal">On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki <<a href="mailto:vwalton@columbiabasin.edu" target="_blank">vwalton@columbiabasin.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Robert,
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Since some of our students want their notes after the quarter is done, we use the
<u>Livescribe</u>/Echo Desktop to extra the notes into a PDF format with the audio and then send the notes to the student through Canvas. We do not give them the notes from the notebooks as there will be no audio with them. We also use this application to archive
and save the notes.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">We keep the notes in the archived format and throw the actual notes away and reuse the book until it
is done. This way we have copy and proof of what student had and what quarter/year. Plus, we also have the sheet that they signed and agree to the terms of use. We try to keep thorough records. I rename the notes before archiving them to the students name,
quarter and year, then I archive them and then I do the flash utility cleaning.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">I do not know if not archiving first makes a difference. Before we started using the flash utility, I
would always archive them as that is how I thought they got totally cleaned off. And, since we do all the archiving and managing of the pens, we have done that from the beginning. Since just recently, I found out we need to use the flash utility, too, to
make sure it is totally cleaned off. And, this is what the rep told me to do, first archive, then use the flash utility.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://www.columbiabasin.edu/" target="_blank"><span style="text-decoration:none"><img border="0" width="200" height="176" style="width:2.0833in;height:1.8333in" id="gmail-m_5637237051555264881gmail-m_3545940791292875183Picture_x0020_8" src="cid:image001.png@01D5AA89.2892F9E0" alt="Visit the CBC Website"></span></a><o:p></o:p></p>
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<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"><br>
</span><b><span style="font-family:"Helvetica",sans-serif;color:#00457C">Vicki Walton (</span></b><b><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#00457C">They/Them</span></b><b><span style="font-family:"Helvetica",sans-serif;color:#00457C">)</span></b><span style="color:black"><br>
</span><b><span style="font-family:"Helvetica",sans-serif;color:#6AB2E2">Assistive Technology Center<br>
</span></b><span style="font-family:"Helvetica",sans-serif;color:#58595B">509.542.4428, or ext. 2428<br>
2600 N. 20th Ave., Pasco, WA 99301</span><span style="color:black"> </span><o:p></o:p></p>
</td>
</tr>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><o:p></o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> athen-list <<a href="mailto:athen-list-bounces@mailman12.u.washington.edu" target="_blank">athen-list-bounces@mailman12.u.washington.edu</a>>
<b>On Behalf Of </b>Robert Spangler<br>
<b>Sent:</b> Wednesday, December 04, 2019 6:49 AM<br>
<b>To:</b> Access Technology Higher Education Network <<a href="mailto:athen-list@u.washington.edu" target="_blank">athen-list@u.washington.edu</a>><br>
<b>Subject:</b> Re: [Athen] Resetting Smart Pens</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt;margin-bottom:7.5pt">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:12.0pt;background:#FFEB9C">
<b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#9C6500">CAUTION:</span></b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"> This email originated outside Columbia Basin College. Do not click links or open
attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email
<a href="mailto:ishelp@columbiabasin.edu" target="_blank">ishelp@columbiabasin.edu</a>.</span><o:p></o:p></p>
</div>
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<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Is it necessary to archive it first, though? We have a statement that informs students that, upon turning in equipment, it gets wiped, so they're responsible for archiving themselves.
In fact, the student worker computers only have the smartpen flash utility installed. Should this be OK, or do I have to install Echo Desktop and make archiving the pen the first step before wiping it with the flash utility?
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Robert<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki <<a href="mailto:vwalton@columbiabasin.edu" target="_blank">vwalton@columbiabasin.edu</a>> wrote:<o:p></o:p></p>
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<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Oh Robert, I had an extensive email/phone call/ remote assistance to get this right recently. It took
some time to get an answer to this problem. I finally found the right person at Livescribe and he spent a significant amount of time helping me.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">After you archive the pen, you use the
<i>Smartpen Flash Utility</i> and completely clean it off. It only cleans off the pen it does not reset it to factory. It is called master reset but it won’t delete anything but the contents. I found lots of audio left over on the pen even though I archived
it after each quarter. So, this now cleans it all off.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Once you start the utility, and the pen shows up (in blue), use the Ctrl key and click on the green “Firmware
and all the Letter/numbers are (red box). </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><img border="0" width="634" height="351" style="width:6.6041in;height:3.6597in" id="gmail-m_5637237051555264881gmail-m_3545940791292875183gmail-m_-851093534016193905Picture_x0020_11" src="cid:image008.jpg@01D5AA89.2892F9E0"><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Another window will pop up and ask if you want to master reset, click Yes. I also found this step will
also set the time right for you if that needs to be changed. </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="397" height="172" style="width:4.1388in;height:1.7916in" id="gmail-m_5637237051555264881gmail-m_3545940791292875183gmail-m_-851093534016193905Picture_x0020_9" src="cid:image009.jpg@01D5AA89.2892F9E0"><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">The utility application is not updated but the firmware is updated through their server so he said it
did not have to worry about what utility to use. I would say try to find the latest version, though.
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Now, on some pens, it wanted to me install an update again so I do that too and that is normal.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">I hope this helps? This has been a problem for us for some time and I am so happy I finally found the
right person to help me get it right.</span><o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><o:p></o:p></p>
<table class="MsoNormalTable" border="0" cellspacing="4" cellpadding="0">
<tbody>
<tr>
<td rowspan="2" style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://www.columbiabasin.edu/" target="_blank"><span style="text-decoration:none"><img border="0" width="200" height="176" style="width:2.0833in;height:1.8333in" id="gmail-m_5637237051555264881gmail-m_3545940791292875183gmail-m_-851093534016193905Picture_x0020_8" src="cid:image001.png@01D5AA89.2892F9E0" alt="Visit the CBC Website"></span></a><o:p></o:p></p>
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<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"><br>
</span><b><span style="font-family:"Helvetica",sans-serif;color:#00457C">Vicki Walton (</span></b><b><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#00457C">They/Them</span></b><b><span style="font-family:"Helvetica",sans-serif;color:#00457C">)</span></b><span style="color:black"><br>
</span><b><span style="font-family:"Helvetica",sans-serif;color:#6AB2E2">Assistive Technology Center<br>
</span></b><span style="font-family:"Helvetica",sans-serif;color:#58595B">509.542.4428, or ext. 2428<br>
2600 N. 20th Ave., Pasco, WA 99301</span><span style="color:black"> </span><o:p></o:p></p>
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</tr>
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<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://www.facebook.com/columbiabasincollege" target="_blank"><span style="text-decoration:none"><img border="0" width="29" height="29" style="width:.3055in;height:.3055in" id="gmail-m_5637237051555264881gmail-m_3545940791292875183gmail-m_-851093534016193905Picture_x0020_7" src="cid:image002.png@01D5AA89.2892F9E0" alt="Follow CBC on Facebook"></span></a><span style="color:black"> </span><a href="https://www.instagram.com/cbcollege" target="_blank"><span style="text-decoration:none"><img border="0" width="29" height="29" style="width:.3055in;height:.3055in" id="gmail-m_5637237051555264881gmail-m_3545940791292875183gmail-m_-851093534016193905Picture_x0020_6" src="cid:image003.png@01D5AA89.2892F9E0" alt="Follow CBC on Instagram"></span></a><span style="color:black"> </span><a href="https://www.twitter.com/cbcollege" target="_blank"><span style="text-decoration:none"><img border="0" width="29" height="29" style="width:.3055in;height:.3055in" id="gmail-m_5637237051555264881gmail-m_3545940791292875183gmail-m_-851093534016193905Picture_x0020_5" src="cid:image004.png@01D5AA89.2892F9E0" alt="Follow CBC on Twitter"></span></a><span style="color:black"> </span><a href="https://www.youtube.com/columbiabasincollege" target="_blank"><span style="text-decoration:none"><img border="0" width="29" height="29" style="width:.3055in;height:.3055in" id="gmail-m_5637237051555264881gmail-m_3545940791292875183gmail-m_-851093534016193905Picture_x0020_4" src="cid:image005.png@01D5AA89.2892F9E0" alt="Follow CBC on YouTube"></span></a><span style="color:black"> </span><a href="https://www.snapchat.com/add/cbchawkssnaps" target="_blank"><span style="text-decoration:none"><img border="0" width="29" height="29" style="width:.3055in;height:.3055in" id="gmail-m_5637237051555264881gmail-m_3545940791292875183gmail-m_-851093534016193905Picture_x0020_3" src="cid:image006.png@01D5AA89.2892F9E0" alt="Follow CBC on Snapchat"></span></a><span style="color:black">
</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"><img border="0" width="344" height="30" style="width:3.5833in;height:.3125in" id="gmail-m_5637237051555264881gmail-m_3545940791292875183gmail-m_-851093534016193905Picture_x0020_2" src="cid:image007.png@01D5AA89.2892F9E0" alt="We All Soar Together"></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri",sans-serif;color:black"> </span><o:p></o:p></p>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><o:p></o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> athen-list <<a href="mailto:athen-list-bounces@mailman12.u.washington.edu" target="_blank">athen-list-bounces@mailman12.u.washington.edu</a>>
<b>On Behalf Of </b>Robert Spangler<br>
<b>Sent:</b> Tuesday, December 03, 2019 1:10 PM<br>
<b>To:</b> Access Technology Higher Education Network <<a href="mailto:athen-list@u.washington.edu" target="_blank">athen-list@u.washington.edu</a>><br>
<b>Subject:</b> [Athen] Resetting Smart Pens</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt;margin-bottom:7.5pt">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:12.0pt;background:#FFEB9C">
<b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#9C6500">CAUTION:</span></b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"> This email originated outside Columbia Basin College. Do not click links or open
attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email
<a href="mailto:ishelp@columbiabasin.edu" target="_blank">ishelp@columbiabasin.edu</a>.</span><o:p></o:p></p>
</div>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hello, I found some instructions on the Livescribe web site to do this, with a firmware update utility, but they do not seem to be the most accurate.
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">What is the best way to reset an Echo Smart Pen once it is returned by a student? By this I mean clearing all data and resetting to factory defaults.<o:p></o:p></p>
</div>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks,<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Robert<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><br clear="all">
<o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">--
<o:p></o:p></p>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Robert Spangler<br>
Disability Services Technical Support Specialist<br>
<a href="mailto:rspangler1@udayton.edu" target="_blank">rspangler1@udayton.edu</a><br>
Office of Learning Resources (OLR) - RL 023<br>
Ryan C. Harris Learning & Teaching Center (LTC)<br>
University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 <br>
Phone: 937-229-2066<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Fax: 937-229-3270<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt">Web Site:
<a href="http://go.udayton.edu/learning" target="_blank">http://go.udayton.edu/learning</a><o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">_______________________________________________<br>
athen-list mailing list<br>
<a href="mailto:athen-list@mailman12.u.washington.edu" target="_blank">athen-list@mailman12.u.washington.edu</a><br>
<a href="http://mailman12.u.washington.edu/mailman/listinfo/athen-list" target="_blank">http://mailman12.u.washington.edu/mailman/listinfo/athen-list</a><o:p></o:p></p>
</blockquote>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><br clear="all">
<o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">--
<o:p></o:p></p>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Robert Spangler<br>
Disability Services Technical Support Specialist<br>
<a href="mailto:rspangler1@udayton.edu" target="_blank">rspangler1@udayton.edu</a><br>
Office of Learning Resources (OLR) - RL 023<br>
Ryan C. Harris Learning & Teaching Center (LTC)<br>
University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 <br>
Phone: 937-229-2066<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Fax: 937-229-3270<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt">Web Site:
<a href="http://go.udayton.edu/learning" target="_blank">http://go.udayton.edu/learning</a><o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<p class="MsoNormal">_______________________________________________<br>
athen-list mailing list<br>
<a href="mailto:athen-list@mailman12.u.washington.edu" target="_blank">athen-list@mailman12.u.washington.edu</a><br>
<a href="http://mailman12.u.washington.edu/mailman/listinfo/athen-list" target="_blank">http://mailman12.u.washington.edu/mailman/listinfo/athen-list</a><o:p></o:p></p>
</blockquote>
</div>
<p class="MsoNormal"><br clear="all">
<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal">-- <o:p></o:p></p>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal">Robert Spangler<br>
Disability Services Technical Support Specialist<br>
<a href="mailto:rspangler1@udayton.edu" target="_blank">rspangler1@udayton.edu</a><br>
Office of Learning Resources (OLR) - RL 023<br>
Ryan C. Harris Learning & Teaching Center (LTC)<br>
University of Dayton | 300 College Park | Dayton, Ohio 45469-1302 <br>
Phone: 937-229-2066<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Fax: 937-229-3270<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">Web Site: <a href="http://go.udayton.edu/learning" target="_blank">
http://go.udayton.edu/learning</a><o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<p class="MsoNormal">_______________________________________________<br>
athen-list mailing list<br>
<a href="mailto:athen-list@mailman12.u.washington.edu" target="_blank">athen-list@mailman12.u.washington.edu</a><br>
<a href="http://mailman12.u.washington.edu/mailman/listinfo/athen-list" target="_blank">http://mailman12.u.washington.edu/mailman/listinfo/athen-list</a><o:p></o:p></p>
</blockquote>
</div>
</div>
</div>
</div>
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