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<p class="MsoNormal">Hi Karen,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Take a look at this help topic – I think this might be what you’re experiencing
<a href="https://support.zoom.us/hc/en-us/articles/360040771752-Frequently-asked-questions-about-local-and-cloud-recording#h_d6a75225-83cd-4dd9-9e21-1f7dedc91a6c">
https://support.zoom.us/hc/en-us/articles/360040771752-Frequently-asked-questions-about-local-and-cloud-recording#h_d6a75225-83cd-4dd9-9e21-1f7dedc91a6c</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Why is my cloud recording not showing my video when screen sharing?<o:p></o:p></b></p>
<p class="MsoNormal">Enable the <a href="https://support.zoom.us/hc/en-us/articles/360040771752-Frequently-asked-questions-about-local-and-cloud-recording#h_acaffbd8-27a3-4683-b3a0-b7f853c9e424" target="_self">cloud recording option</a>, <b>Record thumbnails
when sharing</b>. You can also select a <a href="https://support.zoom.us/hc/en-us/articles/360025561091" target="_self">recording layout</a> type if you want to record video and shared as separate videos.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal">Dawn<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Dawn Hunziker<o:p></o:p></p>
<p class="MsoNormal">IT Accessibility Consultant, Sr. | Disability Resources <o:p>
</o:p></p>
<p class="MsoNormal">The University of Arizona | <a href="mailto:hunziker@arizona.edu">
<span style="color:blue">hunziker@arizona.edu</span></a> <o:p></o:p></p>
<p class="MsoNormal"><a href="http://drc.arizona.edu/"><span style="color:blue">drc.arizona.edu</span></a> |
<a href="http://itaccessibility.arizona.edu/"><span style="color:blue">itaccessibility.arizona.edu</span></a><o:p></o:p></p>
<p class="MsoNormal">520-626-9409<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> athen-list <athen-list-bounces@mailman12.u.washington.edu>
<b>On Behalf Of </b>Karlen Communications<br>
<b>Sent:</b> Wednesday, June 10, 2020 8:13 AM<br>
<b>To:</b> 'Access Technology Higher Education Network' <athen-list@u.washington.edu><br>
<b>Subject:</b> Re: [Athen] [EXT] Zoom Help needed<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p align="center" style="text-align:center"><strong><span style="font-family:"Calibri",sans-serif;color:red">External Email</span></strong><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864">Yes, I get the audio recording but no video/desktop component. My computer doesn’t have a web cam so there has only ever been the screen sharing and this is the first
time I’ve come across this issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864">Cheers, Karen<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> athen-list <<a href="mailto:athen-list-bounces@mailman12.u.washington.edu">athen-list-bounces@mailman12.u.washington.edu</a>>
<b>On Behalf Of </b>Robert Beach<br>
<b>Sent:</b> Wednesday, June 10, 2020 11:00 AM<br>
<b>To:</b> Access Technology Higher Education Network <<a href="mailto:athen-list@u.washington.edu">athen-list@u.washington.edu</a>><br>
<b>Subject:</b> Re: [Athen] [EXT] Zoom Help needed<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Let me make sure I understand. You can share the desktop, but you can’t record it?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Robert Lee Beach, Assistive Technology Specialist<o:p></o:p></p>
<p class="MsoNormal">Kansas City Kansas Community College<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:rbeach@kckcc.edu">rbeach@kckcc.edu</a><o:p></o:p></p>
<p class="MsoNormal">913-288-7671<o:p></o:p></p>
<p class="MsoNormal">I am currently working from home. Please leave a voice message and I’ll return your call as soon as possible. Email is probably the quickest way to reach me.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> athen-list <<a href="mailto:athen-list-bounces@mailman12.u.washington.edu">athen-list-bounces@mailman12.u.washington.edu</a>>
<b>On Behalf Of </b>Karlen Communications<br>
<b>Sent:</b> Wednesday, June 10, 2020 9:52 AM<br>
<b>To:</b> 'Access Technology Higher Education Network' <<a href="mailto:athen-list@u.washington.edu">athen-list@u.washington.edu</a>><br>
<b>Subject:</b> [EXT][Athen] Zoom Help needed<br>
<b>Importance:</b> High<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<strong><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:red">CAUTION:</span></strong><strong><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"> This email originated outside KCKCC. Do not click links or open attachments
unless you know the content is safe. Please forward all suspicious emails to <a href="mailto:support@kckcc.edu">
<span style="font-weight:normal">support@kckcc.edu</span></a>.</span></strong><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864">Hi Everyone:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864">OK, so probably my fault…I tried to use Zoom without my magnifying glasses yesterday and its now stopped recording my desktop when I go into share screen mode.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864">I’ve looked on the web and gone through all of the video and sharing settings and can’t figure out what I did or what I changed.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864">Can anyone help? I have a training webinar this afternoon…I know…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864">I have contacted Zoom support as I have a paid subscription but don’t know if they’ll get back to me in time.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864">I’m using a Windows 10 desktop with all updates, Zoom is up to date and I can’t think of anything that changed unless I inadvertently changed a setting.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Cambria",serif;color:#1F3864">Thanks in advance! Cheers, Karen<o:p></o:p></span></p>
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