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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Unfortunately, I don’t think most of these publisher-created course materials work with iOS. This McGraw-Hill connect complains if you use Chrome; it wants you
to use Firefox. But then it loads proctorio for exams and asks you to use Chrome! It also wants you to enable the deprecated flash.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Another issue is that instructors don’t get it. This is happening with my instructor now, but other students we serve have the same problem. They read that Canvas
is accessible, or the student says they can read the ebook fine with their AT so the instructor feels the course is accessible. But more and more of these ebooks require integrated exercises. And it’s worse when you can’t move on to exercise Y until you complete
exercise X!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I was talking with one of our counselors yesterday about a different problem a student was having accessing an exam, and the counselor asked me if the instructor
had taken our training on creating accessible content in Canvas. We have great trainings at our college!!! But most instructors don’t actually create content in Canvas, which makes it irrelevant.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">All bets are off once the instructor depends on the publisher’s sales pitch!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> athen-list <athen-list-bounces@mailman12.u.washington.edu>
<b>On Behalf Of </b>glen walker<br>
<b>Sent:</b> Monday, September 21, 2020 1:22 PM<br>
<b>To:</b> Access Technology Higher Education Network <athen-list@u.washington.edu><br>
<b>Subject:</b> Re: [Athen] JAWS and access to course content<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I agree with FS that an app that has a DnD interface fails WCAG 2.1.1 if there isn't a keyboard way to perform the same function (such as reordering a list). It's too bad JAWS doesn't have any keys to get around that. With VoiceOver on
iOS, you can often press and hold an element to drag it to a new location and VoiceOver will give you feedback of where you're dragging it to. That's if the app is coded correctly. It's a pretty cool feature.<o:p></o:p></p>
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<p class="MsoNormal">On Mon, Sep 21, 2020 at 10:00 AM Deborah Armstrong <<a href="mailto:armstrongdeborah@fhda.edu">armstrongdeborah@fhda.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I emailed FS tech support just in case I was missing something – unfortunately, the problem is the
courseware and not me. Here’s their response; I’ve removed my serial numbers from this post.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<a href="mailto:support@vispero.com" target="_blank">support@vispero.com</a> <<a href="mailto:support@vispero.com" target="_blank">support@vispero.com</a>>
<br>
<b>Sent:</b> Monday, September 21, 2020 8:52 AM<br>
<b>To:</b> Deborah Armstrong <<a href="mailto:armstrongdeborah@fhda.edu" target="_blank">armstrongdeborah@fhda.edu</a>><br>
<b>Cc:</b> <a href="mailto:training@vispero.com" target="_blank">training@vispero.com</a>;
<a href="mailto:support@freedomscientific.com" target="_blank">support@freedomscientific.com</a><br>
<b>Subject:</b> Vispero Case# 00508248, JAWS web access questions [ ref:_00Df21A3ry._5005w1digoK:ref ]</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt">Hello Deborah:<br>
<br>
Thank you for contacting Vispero™ Technical Support.<br>
Drag and drop doesn't work if the location of either the dragging or the dropping cannot be seen at the same time. Having users use drag and drop only goes against Web Content Accessibility Guidelines for web site and application development.<br>
There are not any specific JAWS settings to improve Firefox®. I find that Chrome and the new Edge provide the best accessibility experience on the web.<br>
If you need to use Firefox, version 80 is the latest build. <br>
<br>
Please know all email communications in this thread will be automatically added to your case until resolved. If you need to contact us by telephone, use the number of 727)803-8600, and please reference this case number so we can better assist you.<br>
<br>
Regards,,<br>
<br>
Sarai,<br>
<br>
Vispero<br>
<br>
<br>
--------------- Original Message ---------------<br>
<b>From:</b> Deborah Armstrong [<a href="mailto:armstrongdeborah@fhda.edu" target="_blank">armstrongdeborah@fhda.edu</a>]<br>
<b>Sent:</b> 9/19/2020 8:56 PM<br>
<b>To:</b> <a href="mailto:support@freedomscientific.com" target="_blank">support@freedomscientific.com</a><br>
<b>Cc:</b> <a href="mailto:training@vispero.com" target="_blank">training@vispero.com</a><br>
<b>Subject:</b> JAWS web access questions<br>
<br>
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Work serial: 415<span style="color:#1F497D">XXXXXX</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Home serial 198<span style="color:#1F497D">XXXXXX</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">JAWS version: 2020.2008.24 ILM<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Windows version: 2004 (OS Build 19041.508)<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Dear JAWS support,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I am an experienced JAWS user and an experienced online learner.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">But I’m having more and more trouble with two issues using JAWS with online courseware.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I have Windows 10 with all updates applied (I run enterprise at work and the Windows 10 Home at Home. I have Edge, Chrome, Firefox and the deprecated IE. All are kept updated.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Problem #1: Drag and drop. I know JAWS has a drag and drop feature I’ve used occasionally, but does it still work now that the JAWS cursor is a scan cursor and it can’t always see
everything? And more important, will it work on the web? More and more instructional sites want students to drag and drop items to reorder them, and I have not been able to find a keyboard accessible way to do this, nor has the JAWS drag and drop worked. Am
I correct that it is not possible to execute a drag and drop operation with JAWS within a browser?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Problem #2: clickable elements. Some clickable elements seem to just “work” even though JAWS doesn’t announce them as clickable. When I press Enter on them, they activate exactly
like a true link. Others don’t even though I’ve positioned the virtual cursor on something that I’ve been told is a clickable element.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Also I find that JAWS says “clickable” more often with Firefox, but is able to activate fewer elements than it is with Chrome. Is there some JAWS setting that will improve the ability
of JAWS to activate clickable elements?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">One problem I have here is some courseware requires the use of Firefox, yet Chrome performs better on its clickable elements. However when I get to items in the courseware that
are not compatible with Chrome, they of course don’t work, and I have to use Firefox. But I often need Chrome to even reach these items. Since all of this is behind a paywall on a password protected site, it’s nearly impossible to switch browsers, especially
since the page addresses are dynamically generated.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks for your assistance; all tips are appreciated.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">--Debee<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">(Deborah Armstrong)<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" id="gmail-m_-4566508695637142424_x005f_x0000_i1025" src="https://vfogroup.my.salesforce.com/servlet/servlet.ImageServer?oid=00Df2000001A3ry&esid=0185w00000yfv19"><br>
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ref:_00Df21A3ry._5005w1digoK:ref<o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
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