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<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I too use JAWS and Zoom for testing. I recently had a student who had issues with JAWS due to the anti-virus software. Also, what versions of the software are being used?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">And, is the recorder plugged into the computer? I can see where that might cause an issue along with what else is running in the background.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’d suggest that the student just ask the professor to record the lectures so they don’t have to do all of this?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal">Dawn<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Dawn Hunziker<o:p></o:p></p>
<p class="MsoNormal">IT Accessibility Consultant, Sr. | Disability Resources <o:p>
</o:p></p>
<p class="MsoNormal">The University of Arizona | <a href="mailto:hunziker@arizona.edu">
hunziker@arizona.edu</a> <o:p></o:p></p>
<p class="MsoNormal"><a href="http://drc.arizona.edu/">drc.arizona.edu</a> | <a href="http://itaccessibility.arizona.edu/">
itaccessibility.arizona.edu</a><o:p></o:p></p>
<p class="MsoNormal">520-626-9409<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> athen-list <athen-list-bounces@mailman12.u.washington.edu>
<b>On Behalf Of </b>Dan Comden<br>
<b>Sent:</b> Wednesday, September 23, 2020 1:02 PM<br>
<b>To:</b> Access Technology Higher Education Network <athen-list@u.washington.edu><br>
<b>Subject:</b> [EXT]Re: [Athen] JAWS and Zoom<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p align="center" style="text-align:center"><strong><span style="font-family:"Calibri",sans-serif;color:red">External Email</span></strong><o:p></o:p></p>
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<p class="MsoNormal">We have been testing/using Zoom for over four years. This has included use of JAWS, NVDA, and Voiceover. We have not experienced any loops such as what you describe. We often use the recording feature of Zoom to capture screenreader and
keyboard interaction with Zoom and other software to demonstrate accessibility issues with a variety of products...<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">That said, we have noticed that JAWS is not as reliable as it's been in past years and have observed increasing crashes and malfunctions in a variety of situations. Typically a restart will fix, or a switch to NVDA.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">It's entirely possible that a combination of software (that may or may not include JAWS) can lead to strange behavior. There's a complex interaction of operating system, browser version, and screenreader version at work here that is not
available in your description. I suggest contacting Zoom and Vispero support directly.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-*- Dan<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Sep 23, 2020 at 12:41 PM Spade, Maria <<a href="mailto:Maria.Spade@stockton.edu">Maria.Spade@stockton.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hello. I have a student that is using JAWS and is reporting that the program conflicts with Zoom and create a feedback loop that crashes the app and disables them from engaging
with the class audio. They are also stating that they use a hand held recorder, which is placed next to the speaker, but when this loopback happens and they sign back into the session, the audio is no longer being recorded. I have tested this, our ITS department
has sat in on class sessions with the student, and we are not getting the same experience. Has anyone had this occur and was there a way to prevent this from happening?
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Script MT Bold"">Maria Spade</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:4.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Adaptive Technology Specialist<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Pronouns: She, her, hers<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Stockton University<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://www.stockton.edu/lap" target="_blank">Learning Access Program</a>, J-204
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">101 Vera King Farris Drive<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Galloway, NJ 08205<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">609.652.4988<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="299" height="123" style="width:3.1145in;height:1.2812in" id="gmail-m_6729502149490519450Picture_x0020_1" src="cid:image001.jpg@01D691AC.2A628370" alt="Image of Stockton's mascot, the Osprey. Text reads Soar Safely, Ospreys! Mask Up! Back Up! Wash Up!"><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">The information contained in this electronic message may contain confidential and/or privileged information intended only for the use of the individual or entity named above. If
the reader of this message is not the intended recipient you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the
sender and delete the material.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
athen-list mailing list<br>
<a href="mailto:athen-list@mailman12.u.washington.edu" target="_blank">athen-list@mailman12.u.washington.edu</a><br>
<a href="http://mailman12.u.washington.edu/mailman/listinfo/athen-list" target="_blank">http://mailman12.u.washington.edu/mailman/listinfo/athen-list</a><o:p></o:p></p>
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<p class="MsoNormal"><br clear="all">
<br>
-- <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">-*- Dan Comden
<a href="mailto:danc@washington.edu" target="_blank">danc@uw.edu</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> Access Technology Center
<a href="http://www.uw.edu/itconnect/accessibility/atl/" target="_blank">www.uw.edu/itconnect/accessibility/atl/</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> University of Washington UW Information Technology</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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